I wouldn't send someone I hate here. Everything about my…read moreexperience here was uncomfortable, painful and a total nightmare. In hindsight, I wish I had stood up in the middle of my appointment and walked out. Calling to schedule, the receptionist was not warm and just told me to send my insurance and then they would call back to schedule, while lacking any kindness or professionalism. They called later, booked an appointment and then left a voicemail the day before, telling me call to confirm my appointment. I didn't have the time to do since I was working that whole day prior and am used to getting texts if confirmation is necessary. I didn't even get the voicemail until after my appointment. I book clients for my business and use online booking and it sends reminders so I don't have to call and bug people. Most people don't want phone calls these days, or to be required to have to call someone again. I made the appointment, so I'm going to show up. Just send a reminder in advance and paperwork, rather than waiting until the day of! As I was walking out the door the day of my appointment, I get a call and it's the receptionist, again with no professionalism, asking if I'm coming in. Yes. I made the appointment didn't I? I show up, she asks for my ID and insurance card and hands me a stack of papers to fill out. Didn't send them via email or in the mail ahead of time like every other doctor office in 2025 would. I frantically try to fill it out, but don't have my card to answer the questions because she didn't give it back. I get called back to get started while still trying to complete a bunch of papers and already so stressed out. There was no small talk, no welcoming, no getting to know this new patient or my need; just total awkwardness. After getting my X-rays, the doctor comes in, seems friendly enough, but again, no real connection or attempt to make me comfortable or get to know my dental history or why I'm there. I already have immense anxiety around going to a dentist and have experienced a ton of trauma this year and was clearly on edge and was just hoping it would all be over soon. After the assistant attempted to hand me a pair of dirty and greasy looking sunglasses, I declined and put on my own and was still somehow blinded by their light, with no apology or inquiry of my comfort level. They clearly didn't look at the paperwork to see that I had anxiety and sensitivity. He starts just scraping around my teeth and aggressively poking my gums. I winced and moved uncomfortably in the chair and he seemed annoyed that I was in pain. It felt like he was shaming me about the issues with my teeth and telling me what I should have been doing, even though I've been keeping up with dental care previous to visiting this place. I explained that I used to have great dental insurance and a different provider through my husband, but that he had just passed away this year and now I was on state insurance and attempting to establish new care, then got choked up and so overwhelmed by grief, fear and shame. The nurse patted my arm as I started to silently sob and asked if I was still grieving?! What?! What do you think? My husband just died...and I'm getting my mouth attacked by an aggressive and unfriendly staff. I will always grieve my husband of 20 years that suddenly died and left me a single mother of two kids. It would have been better had she said nothing, by adding insult to injury. I couldn't understand much of what the doctor was saying with his accent and he just sounded angry as he kept repeating the same word over and over again that I still didn't understand. I felt like he wasn't even attempting to communicate clearly. Throughout my painful cleaning, I listened as he had numerous conversations with various people, from where to leave a package, him asking to get receipts, asking another nurse if a patient can wait five more minutes as I laid there feeling like he was rushing through my visit and treating me like cattle. He asked if I wanted fluoride and I declined, just wanting out of there as fast as I could and he seemed excited that I didn't want it and moved on to referring me to an endodontist for another problematic dental issue. When he finally finished hurting my teeth and told me to go home and rinse with salt water because I was in pain, I went to retrieve my ID and insurance card. I was told the receptionist was busy and to sit and wait even longer! They wanted to schedule me for another appointment to fix my tooth, so I sat for another ten minutes. The receptionist seemed over worked and confused.

Very thorough cleaning and helpful expertise. Nice staff…read more Gave a good referral that was considerate of my needs, showed me why I needed antibiotics and described the x ray

Great staff. I really love the convenience and had a pretty good experience so far! I do wish that…read morethere was a little upgrade in the cleaning part. My last dentist/hygienist had a little device that shot out water when cleaning so I felt like my teeth were extra clean from a little added water pressure! Kinda like pressure washing but for your teeth if you catch my drift .

The dental hygienist, Brandon, is my absolute favorite!! I HATE the dentist, like "shaking in my…read moreboots" type of hate. But Brandon is the best hygienist I've ever had, very honest with me and answers my questions gives good advise and just a good person to talk to throughout my visits. The dentist is usually pretty quick, if they find something like disintegrating sealant or a small cavity they'll usually just fit me in right then and there and I love this since there's no need to find another appt and come in again.

I've been a patient for 4 years. I go in mostly for cleanings, but have had 3 other problems. In…read moreall cases, Dr Nguyen has been efficient, effective, and understanding. Couldn't ask for a better dentist.

I don't usually write a lot of reviews, especially for medical professionals but my experience here…read morewas like nothing I have dealt with before. I would absolutely avoid this place. My first 2 appointments were completely fine. Although I did feel a bit uncomfortable by the head front desk person because I could overhear her talking bad about another patient that she just got off of the phone with. Didn't think too much of it. The rest of the staff were nice. I then get a request for payment after already paying after my second appointment so I tried calling to better understand what the charge was. Called twice, no answer during business hours. 3rd time was able to get to the receptionist and she explained the charge to me. I started to get a little choked up because it was just an overwhelming amount that I didn't expect to pay, she then proceeded to on the phone say "Oh my gosh, don't start crying! Ugh!" and hung up on me. I called back and asked why she hung up and then tried gaslighting me into saying that I was the one who hung up, which was absolutely not true. I have never in my life experienced something like that and was honestly so shocked at this. This was incredibly hurtful and unprofessional. I will not be returning to this office because of that experience.

Customer service doesn't exist in this office. I've been a…read morepatient there for years and they have never answered the phone I literally have to drive there, go in to speak to someone Time for me to find a new dentist!

Can never reach anyone by phone and no one returns call after leaving message. I've left several…read moremessages about an upcoming appt and have yet to hear back 3 weeks later. Appointments are booked out many months. Very frustrating.

Awesome dentist! Always works well with my scheduling and communication. Friendly staff that goes…read moreabove and beyond. I had a question about filling a tooth chip today and they offered to fill it right then and there when I was only scheduled for a cleaning. 10/10 would recommend to anyone. Thanks Brookside team!

Office staff is incompetent. I gave them my insurance information a month before my appointment…read more When I arrived they asked for my insurance information (which they already had in their computer). They also tried to upsell me on fluoride treatment. When I asked if it was covered on my insurance, the hygienist went to check and found out that it wasn't. You would think they would also know that all the other services were not covered as well ! 2 months later I get a bill from them. It turns out that they don't take my insurance!

Dr. Sullivan and his team have always provided the highest quality of care to Me…read more Thank you!

I have been at the Clackamas Implants & Oral Surgery Center for my bone grafting and implants. From…read morethe front office staffs, DA and Dr. Sullivan all are really professional and caring. Recently I just got 4 more implants with bone grafting. I got a bit bleeding at home after the implant. Next morning just a phone call they brought me in immediately for Dr. Sullivan taking care of the issue. After that i was fine. I really surprised that Dr. Sullivan called on my cell to check the bleeding at the same evening day. Also the front desk called my general doctor to double check. This is not only the state of the art office, but also the customer oriented center. Thank you very much Dr. Sullivan and your entire staffs again.

I seriously used to dread the dentist (pretty common I know.) however today I was treated so kindly…read moreand with utmost patience. The dental assistant rody and the dentist were awesome. It feels really good to know I finally found a place that doesn't make want to run out the door.

BBB rates Gental Dental with an "F" RATING!!! mainly because of their "creative" billing practices…read morethat many folks complain about. My wife and I have discontinued going there for the same reasons. I feel we have been overbilled thousands of dollars over the years, and finally have just gotten fed up with their poor business practices. BE FORWARNED, AND CHECK FOR YOURSELF, AN " F" RATING IS A SERIOUS WARNING! The Doctors and other staff are OK, but the Billing Dept is a Joke. I don't trust them at all. Upon doing more research I am sorry I ever sought dental treatment with them at all. I encourage everyone to do some google searches on these clowns; it is frightening.

Awesome dental office. Nice staff. Very clean atmosphere. They are GREAT at what they do. I…read morehighly recommend

He talked me into a $$$ crown { that I know now I really didn't need }. I felt his drill break thru…read moreinto the center of my tooth. He told me to "just get it pulled". He didn't even apologize. Judy still charged me $$$ on the way out. I got a terrible infection that permanently warped the shape of my face. I had to go to a Dr. for meds.Then had to get a root canal & a crown somewhere else. I wish I'd have avoided this place after an earlier incident with Judy. When I needed to switch an appointment time. She kept me on the phone for 19 minutes saying she was booked solid thru the end of the year. I knew that was b.s.. So I called back the next day. The appointment time got changed in under 2 minutes. Because someone better answered the phone.