I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!

We have been with Prime Comfort since 2017, when they installed our Trane HVAC system. We have had…read moreno problems with our heating or air conditioning systems. Our yearly heat and air maintenance has been performed by great technicians. This morning, our yearly AC system check was performed by technician Nick. He called ahead, arrived on time, was very professional and knowledgeable, and explained the results. He even showed pics of the leaves removed from the bottom of the outside unit and of the cleaned coils. Highly recommend Nick and Prime Comfort. ,

They showed up quickly and as scheduled. Knowledgeable, friendly and didn't try to upsell. Was a…read morewelcome change. The price was fair as well. Highly recommend.

Overpriced and Poor Quality Work…read more Exact Temp Heating & Cooling repaired my HVAC on June 10th and overcharged me for the job. Less than two months later, the system failed again. Instead of standing by their work, they tried to charge me for another repair on the same unresolved problem. Very disappointed -- poor value and no accountability.

Excellent experience from start to finish. Josh was professional, courteous, and reasonably priced…read more He responded quickly and was able to come out the very next day to install our new outlet. The work was done efficiently and everything looks great. It's hard to find someone this reliable. We will definitely use his services again and highly recommend him to anyone needing electrical work.

After my A/C went out on Saturday night, I called Blue Collar Trades to schedule a system…read morediagnostics. I spoke with Josh and he said he would send Adam out to look at it. Not only was the service above my expectations, but Adam was courteous, friendly and explained everything. I can not stress how satisfying it was for me and was able to tell my wife and daughter that the air was back working and they did not try to break the bank on one call (great value). They are the best! I fully recommend them for all your HVAC and Electrical needs. Ask for Adam.

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

If you want an HVAC company who will call you back, know you by name, and never sell you on some…read morepackage you don't really need, look one further than Landmark Services Group. My husband and I have had off and on HVAC issues with our home, and we've always felt ripped off every time we called one of the "big guys" to come help us out. Then a friend tipped us off about Landmark and we've never turned back. Catherine at the office is extremely friendly and responsive to emails and phone calls. And Chris, the primary technician, is a stand up guy who will give you the honest truth about what your home needs or doesn't need and what it will cost you. We're never going back to the big guy with the creepy commercials again.

I had reached out to Landmark Services Group on Sunday, October 2, 2022, via their web form to…read morediscuss painting two sets of shutters at my home. I followed up via phone on October 3, 2022. I was told by one of the women in the office (her name started with a J) that I would be contacted the next day. I did not hear from anyone. On Friday, October 7, 2022, I followed up via phone and spoke to Catherine Sostre. She saw that I had called in regarding my shutters but my job had not been assigned. Catherine apologized for the lack of contact. They had been busy. She sked if I had photos of the shutters. I told her I could email photographs. I did email the photographs the same day. I followed up via email to Catherine on October 11, 2022, to see when someone would be coming out to my home to paint the shutters. A technician was sent to be sent to my home the next day. I did not think the technician had come to my home on the 12th so I sent an email to Catherine advising I would reach out to another handyman service. Catherine contacted me via email on the 12th and confirmed a technician had been to my home and took photos of the shutters. She attached the photographs the technician had taken of my shutters. I received an estimate from Landmark via email on the 12th with a fob where I could select "approve estimate". I confirmed to Catherine via email on the 13th I received the estimate. I also selected "approve estimate" so that they could begin the work. An appointment was scheduled for Tuesday, October 18th. I advised Catherine I would not be at home but my mother would be there. I asked that the technician call my landline the morning of the 18th so that my mother would know when the technician was on their way. The technician, Matt, arrived at my home around 8:30 a.m. EST. Around 8:44 a.m. my mother, Edith, called and left a message for me stating she needed me to call about the shutters. I was in Nashville, TN so the time was 7:44 a.m. CST. I returned the call not too long after and spoke to my mother and the technician. I told Matt that I thought the technician that came out on the 12th would be the same one to paint the shutters. He apologized but said he could do the lower level shutters but not the top (upper) shutters. He did not have the proper equipment to do the upper shutters. He said he could come back on another day to do the upper shutters. He painted the lower shutters. We agreed I would reach out to Catherine as well to discuss. Due to the fact I was traveling I sent an email to Catherine before I got on the road. I told her in the mail I was traveling and may not check email for quite some time on the 18th. I also asked if I needed to hire someone else to do the top shutters. Catherine responded and said I should hire someone else for the top shutters because it was too dangerous for their technician. I already knew from the technician, Matt, that he said he could do it. He never mentioned it was too dangerous to me or my mother. It was rather enlightening to see Catherine really did not want their company to paint my top shutters. When I returned to the Charlotte area that evening I did respond to Catherine via email and relayed the conversation that my mother and I had with Matt, the Landmark technician. I went on to explain I reached out to another service given her email and they would do the top shutters. I also explained that I felt like I should only pay an hour if anything due to what had transpired. Catherine did not respond to the email the following day on Wednesday, October 19th. She also did not respond on Thursday, October 20th. On Thursday, October 20th, in the evening, I sent Catherine an email with the pictures from Mr. Handyman showing the completed painting job to my top shutters along with the invoice from Mr. Handyman that was approximately $301.00. I told her in the email I felt their charges should be waived for the lower shutters since there was no indication that the job could not be completed by Landmark. On Friday, October 21st, Landmark sent me an invoice via email for one hour of service which was over $146.00. I then received an email later in the morning directly from Catherine noting again that it was too dangerous so I had only been charged for one hour of paint time for the lower shutters. I responded to her email on the 21st and told her that a job that should have been around $331.00 was now costing me almost $450.00. I also noted that nowhere did she ever say that the job was too dangerous. They had seen my home in advance. The technician, Matt, that did come out also did not say it was too dangerous. Matt said he could do the job. I told Catherine this again as well. I also let her know that I would pursue Landmark for the money they were now asking me to pay as well as the money I paid to Mr. Handyman. I gave her a deadline date and time to respond to me. Catherine did respond via phone and left

I recently had to replace my AC unit and had an excellent experience with Ken and Chuck. 10/10…read morewould recommend and will continue working with them in the future

Great experience working with Titan. They are so easy to work with. Our AC went out Sunday and…read morethey were able to come by the next day and fix the problem easily. Would definitely recommend.