I contacted this HVAC company to address an urgent AC issue. They told me they couldn't make it out the same day but confirmed a window for the next morning between 9-12. I followed up multiple times to confirm an ETA, only to be told that morning that they actually didn't have a technician available at all. This was extremely frustrating, especially with no AC working and no clear communication. If they couldn't commit to the job, they should have been upfront from the start. First and last time I'll be calling this company read more

HIGHLY RECOMMENDED. Hands down the best AC repair company I have worked with. Over the last 18 months I worked with several techs that were unable to revolve an issue on my AC unit. I had 7 different reps to my house to work on my AC and spent upwards of a couple thousand dollars with no resolution. The techs from Heating and air were able to fix the issue. It's great to have a properly functioning AC unit again! The techs were polite, friendly, and very knowledgeable. I have a Lennox, which not every tech is qualified to work on. US Air has techs specifically trained to work on Lennox systems. The customer service was excellent as well. They answer their phones every time I called and were always available to answer any questions I had. NOTE: I had every major AC company in the area work on my unit. They ALL failed to fix the problem. Some even created new problems. US Air Heating and Cooling saved the day for me! read more

One 7/12/2023 I have noticed one of the two AC's in our home not producing cold air. I have found a company US Air Heating and Cooling and contacted them for service. The technician Albert Thrower came over on 7/13 and spent about 10-15 minutes at my home. He has looked at the condenser unit outside, went to see the furnace coils unit upstairs. Without much investigation told me that he needs to do a leak test on the system. At the end of the test which was just a few minutes he said that there are no leaks and that he thinks the TXV Metering Device inside the coils is freezing and should be replaced. However he has not provided any information or pricing on next steps. Promised to call me by 10am the following day once he can determine the parts and availability. Charged me $245 for the visit and left. I never got a call the next day. I have then called US Air Heating and Cooling and asked about next steps, prices, timeframes. I spoke with Margaret who said she is just the dispatcher. She promised to look into this and get back to me. A few hours later I got a call from Margaret telling me that parts are not available anywhere in the area and that they would need to order them and it might take around a week to get them. She again did not know the pricing and told me that the technician Albert Thrower is too busy to contact me. I then called another technician from E Genius Appliance. He came same day on 7/18. Spent about 1hr. Said that only pressure needed to be adjusted, made the adjustments. No parts were needed. Gave me 1 year warranty. Told me it's an easy fix. I have tried to contact 3 times US Air and Heating to resolve the situation and request a refund for the visit. I was told that a manager Curtis Rawdon would call me to discuss. It's been 3 days. No calls. At the end of the day I can probably be an AC technician knowing nothing about the AC's visiting homes, not fixing anything and charging $200+ read more

Utilized them when one of our Lennox panels wasn't communicating with the server resulting in a hot mid-80-degree bedroom. They were able to come out the next day and figure out the problem. The part had to come from Lennox and they received it and had it installed in a week. The technician was incredibly friendly and responsive. Our part was under warranty luckily through Lennox saving us thousands and the bill was roughly 500 for the install time and labor and service call. read more

Still 5 stars. Had a horrible unit put in (a Lennox recall I am too late for... thanks True Homes ), but here's what I love - these guys are honest as can be about what they would do knowing my financial situation. I needed a $1200 repair and they had to come out again - no charge. I even had an issue I thought was my A/C turns out it was a leak in my roof. My service man took pics for me and I wasn't charged. Soooo recommend them and when I replace this stupid unit I know where I'm going for a new one. Also - my cousin in Michigan works in the field and verified everything they told me. HONESTY. Appreciated. Love it. Feel co fide t using them being an idiot who knows NOTHING about A/C. read more

If Jamie is any example, these guys are hardworking, honest and caring. They will go out of their way for you. I recommend them highly!

Our a/c was leaking Freon for the second time in two months. Again, we called USAir Heating and Cooling. Jaime Lipe came out at 10:30 on a Saturday night and got our house cool. Company coming tomorrow. The unit was older than we thought so Jamie gave us a very reasonable quote for a new unit which will be installed in three days. We were so impressed with Jamie. It was like talking to a friend. No pressure but very knowledgeable. And to come out at 10:30 at night. That's the kind of company we want to work with. Thank you so much!!!!!! Sad we have to buy a new system, but glad it is through You guys. Will update after the install! Glenda/ Darrell read more

We had a terrible experience with this unethical company. They installed our HVAC unit when the house was built, so we decided to use them for the maintenance each year. We paid over $200 a year for them to come out twice a year. When we sold our home, an inspector found multiple tiny gas leaks that had been leaking into the attic SINCE THE HOUSE WAS BUILT. They refused to fix them. Why in the world didn't they either find them when it was built or at least during one of the system check each year or at a minimum agree to correct the problem once it was discovered? They put our family in danger. The buyer got a second opinion and they conformed the leaks had been there since the house was built. I live in Fort Mill, SC. I don't know why my profile says San Francisco but it will not let me change it. read more

Two years ago, US Air Heating & Cooling installed a new Lennox AC, Furnace, and thermostat for me. After many service calls over less than a year it became clear that US Air was unable and/or unwilling to correct the recurring issues with all units and had no commitment to deliver a properly operating (brand new) system. I finally had to turn to another HVAC contractor who, working closely with a Lennox customer service rep, has resolved all issues. I now have a system that is finally operating as it should have from the beginning. In fact, it is operating exceptionally well. Between the techs and the Lennox rep it was determined that all the issues were the result of faulty installation. At this point I have incurred, over the initial cost, close to $2,000 in costs to correct the faulty installation, excess electric billings, and an additional amount they have, in effect stolen from me in a misrepresented warranty plan. In addition to that, I still have the damage that was done to my wall in the installation process. Just the most significant of the issues encountered with the system/US Air: * The originally installed (Wi-Fi) thermostat tended to reboot itself frequently, shutting down the whole system for periods of time. As US Air did not understand the problem, I spent much time with Lennox support who finally acknowledged that this was a known issue with that model. With that info in hand, US Air did, reluctantly, replace it with another model. * During the hot months following installation the system would run almost constantly, barely maintaining 74 for most of the day and creeping up in the late day. My electric consumption was excessive, resulting in exorbitant bills. After several calls, they finally decided the (new) coil was bad and reluctantly replaced that. By then it was end of summer, so no opportunity to assess the result. * During for my first routine service, the (US Air) tech asked how long it had been running with no filter. As I had not even been up there, I can only assume that no filter was installed with the new unit. He then wanted to charge me for a filter, which I protested. As the tech indicated that if he gave me a filter, they would charge him for it so I suspect he just put in an old dirty one that he told me he had found lying outside it. * During the winter there were intermittent days that the furnace would shut down in the early morning hours and not start again until late morning. A tech came out, arriving just as the heat finally did come back on. He did not really look at the thermostat, briefly went upstairs and told me I was expecting too much of the system. After that, though I adjusted the temps and schedule, it continued operating fine some days and not others. It was at that point I decided to try another contractor. o The new contractor showed me photos of the system with wrapping and tape hanging loosely around various parts of it, explaining that he felt it was a sloppy install and needed to be properly sealed. In addition, apparently the insulation that had been (to prevent freezing) around the condensation line was removed during installation and not replaced. As a result, the line was prone to freezing up, causing it to shut down during the wee hours of the colder days and not start again until later thawing. Hence the intermittent problem that US Air had not diagnosed. * The AC ran OK during most of last summer, becoming sluggish near the end. On routine service this spring, the (new contractor) tech found pressure readings indicating a problem. Working with the Lennox rep during diagnostics, they found that the coil again needed replacing, along with some related parts. The Lennox rep was involved in the full process. Between them they determined that something done improperly during installation and persisting after the first coil replacement was causing the AC to force oil into the system at such extreme pressure during start up that it could not be drawn back out as it should, thus chronically clogging the coil and related filter. This was confirmed for the Lennox rep when I mentioned that I was pleasantly surprised that it was so much quieter, previously always having sounded like a small explosion on start up. * US Air had sold me what they called a '10 Year Parts & Labor' warranty, telling me that it would be honored by anyone else, if I ever chose to have another contractor for repairs. I found that to not be true. Lennox/AIG approved a full refund of that policy, sending US Air 100% of their cost. US Air chose to prorate my refund (two months after being released by Lennox/AIG) by a period even longer than it had been in place, saying that if they didn't then they would have to bill me for all the service calls they had made and still not effected the proper install I had initially paid them for. * Two reasons I had no hesitation with US Air for the replacement were 1.) I had heard good things and I know many people are read more