This Hyatt House is perfect for a night after a concert at Pine Knob. It's about a 15 minute drive…read moreto the venue, and they even have a contact for a driver who makes loops between the hotel and Pine Knob for concerts. I think it's $40 per person, so a bit pricey, but a nice option for those who don't want to drive. We were able to check in right when we arrived around 4 and I was so happy with the room - it was clean and super cold! There's a pool, fitness center, bar, free breakfast, snacks for sale, an outdoor patio area, and I think it's dog-friendly. We got a drink at the bar and the bartender was friendly and quick with service. They even have a menu of food you can order for your room (pizza, salads, burgers, etc.). The room had a coffee maker, fridge, and microwave and the bed was super comfortable. I'd definitely stay here again for another Pine Knob concert in the future.

The hotel has a great breakfast buffet, but the room they gave us the first night was a mess. The…read moreair conditioning wasn't working. The girl at the front desk tried to say it was sensor active, which didn't make any sense. But the worst thing was all the tiled floors throughout the whole hotel had something slippery and sticky on them. I almost cracked my head open slipping on it. They said it was some new cleaning solution being used. I am surprised someone didn't sue for hurting themselves on that floor. Also, the mattress was so bad. It was actually concave in the 2 spots that people would be sleeping in. Our backs were killing us in the morning.

We Stayed here because it's by the mall and the indoor pool. Turns out they have the greatest staff…read moretoo. Didn't catch the housekeeper's name that was helpful but she was gem. The guy at the counter was David he to was very helpful. He was able to get my mom and I some hot coco and good suggestions on the snacks. Thanks again for the great service.

This hotel is the perfect place for an extended stay. The workspace is smartly laid out with plenty…read moreof storage. The free high speed wifi is the quickest I have ever experienced! Free continental breakfast served every day. They have a pool and their fitness room and guest laundry is available 24 hours a day. The kitchen, while small, is very new with upgraded features. The closets are crazy huge! They have a front hall closet in the kitchen which can double as a pantry if staying awhile. The shower heads are mounted really high-a bonus for tall people but difficult to adjust if you are 5'2"! I can reach on my toes... Plenty of outlets by the beds with USB charging points-one on each side of the bed. Lots of closet space in the bedroom as well. The staff is very friendly and go out of their way to be helpful. The entire place has a very good feeling about it. Very comfortable and pleasant. Very quiet, which was surprising due to the location. I had no traffic noise at all.

I stayed here during the end of December and early January to attend my mother's funeral. Tim and…read morehis mother were warm and gracious hosts and when I came down with a cold brought me herbal teas and offered to pick up supplies and cold medication at the store- way above & beyond hospitality services I could have found elsewhere! My room was warmly decorated in Lodge style furnishings and clean, plush bedding. There was even a cute Moose rug next to my bed! My room was very clean and cleaning staff were friendly and helpful and brought me towels, kleenex, and extra coffee supplies with a smile. The place is very peaceful and I so enjoyed the tranquil pond views and watching and feeding the ducks and geese. I will recommend this place to everyone I know who travels to this area of Michigan. The LA Cafe restaurant is right next door with great food, baked goods and expresso coffee drinks. Convenient! I saw the previous bad reviews from a few individuals and can only imagine that they are not happy in many areas of their life. This place, the owners, Tim and his Mom, and their excellent staff are peaceful loving service oriented gems in the world of hospitality! All American Good old fashioned service at it's best! I salute you for the wonderful place you have created.

If I could give it negative stars I would. Was awakened at 1:45 am to ambulance, fire trucks and…read morepolice because the front desk person overdosed and needed narcan! Stay away!!!!! Horrific experience! No! No!No! I would rather sleep in my car!!!!

Had a great stay. Had a last minute business trip and walked in with no reservation. Melissa at the…read moredesk set me up with a comfortable room. We had our dog and he was welcomed in for a fee. Hotel was clean, breakfast was typical hotel breakfast but hot and neat. Well managed. The nice lady that worked in here would hum and sing and really brightened everyone's morning. I'd stay again.

It was fine. Relatively clean, but kind of old rooms. Meh breakfast, I didn't eat it. Coffee and…read moreTea Available in lobby. Decent gym. Indoor pool. Kind Staff.

I stayed here for one night when I was working in the area…read more My king suite was very nice! It was spacious, with two sofa beds. My bed was very comfortable. Lighting was good, and there were ample electrical outlets. Breakfast was typical HIE but everything was kept very clean. All the food was hot and fresh. The breakfast host was really on top of things, keeping the food fresh and the entire area spotlessly clean. Parking was more convenient than most locations. The parking lot was designed well for parking efficiency. One thing was kind of odd: There was a sign near the microwave that said "No popcorn in microwave per local fire department."

My company pays a grip for us to stay in hotels all over and this is one of the only ones candy and…read moresuch isnt a dollar or dollar fifty. I went downstairs and a tiny the smallest size that comes in a family box is $2 thats insane. I could finish that in not even two bites. Whats going on where they have to overcharge guest on stays then we cant even afford vending machine snacks. Good looking holiday inn express. Lady at desk was rude first day too even though our company stays at these all the time. She acted like we didnt spend probably hundreds of thousand here by the end of year. Will be talking to my boss about spending money elsewhere. No reason to charge that much. No wonder they are full stock of everything down there. Candy is 2.50 what is going on

This is a very neat, modern and clean place to stay. The rooms are spacious and the bed was most…read morecomfortable. The staff was pleasant and accommodating. I would have liked a continental breakfast, but I understand that isn't possible here. They do have food and drink items for sale. I would definitely stay here again. They are pet friendly.

Clean rooms with kitchen. Stayed for a long weekend and location worked out well. Staff was…read morefriendly. Everything looks new.

They are making upgrades to this hotel. It is nice inside but looks like it may be closed or under…read moreconstruction which it is. The room was nice and clean...plus I do my own cleaning as well. The front desk staff were very attentive and helpful. We drank some coffee but didn't partake in the breakfast offered. I would stay there again.

We decided to stay for a stay-cation - The rooms are all being remodeled and I'm not sure if we had…read morea newly renovated one but it was nice. I thought the staff was exceptionally nice, the food in the little store was not crazy expensive, and the beds were comfy. I did not think the breakfast was GREAT, but it was fine. The pool was a little yucky, but I think they usually are. Other guests were nice. It was a good place to stay for NYE.

B Ad stinky carpetsask for refunds and they said booked on line wouldn't refund doesn't take pets…read more Close to the road.

Great place! Clean rooms! Friendly staff! Took my grown children and grandson. We all had a good…read moretime and slept well

My husband and I recently stayed the night here after attending a wedding near by. The check in…read morearea is updated, bright, and clean. The rooms are also updated and clean. We stayed in the very first room, closest to the road. Everything was fine until the middle of the night when I heard someone talking and it sounded like they were actually in our room. It was the room next door. We could hear them talking, and could hear every word they were saying. Luckily we had a noise maker to turn on so we could drown out the noise. In the morning, it was also very loud and we could hear all the cars driving by on the main road. The bed was large and spacious, but when we woke up, we were pretty sore from sleeping on it all night. Its not a typical hotel, as it doesn't have a pool, breakfast, etc. but it was very clean, which is hard to find in a hotel sometimes so I will give them that.

The outside of this motel doesn't have much curb appeal, being behind a gas station and a Secretary…read moreof State office, but the inside is beautiful! This was cleaner than a lot of the hotels I've been in. The woman at the reception desk was very friendly and helpful. We didn't check in until about 7pm and she let us know right away that if we needed anything, the office was closing at 9pm (which was helpful for the second night). Our room was across the parking lot from the reception area and on the first floor. The motel was booked, as we stayed during a holiday weekend and there was a large family staying there for a wedding. Everyone was friendly and respectful. It was quiet at night, so no problems with noise. The room was impeccably clean and well-stocked. The pillows were quite comfy, which is saying something as I've been unable to find a pillow that both supports and is comfortable since my spinal fusion. The bathroom was very spacious and we had room to have one of us in the shower, another using the facilities, and another using the sink. Our only complaint was that the motel placed a $100 hold on the card for incidentals on top of the room charges, which caused issues with our credit union. Other than that, highly recommended!