Oh boy kiddies! You are in for a wondrous treat if you decide to stay at Motel Las Villas!…read more My brother and I decided to stay here during our recent trip to this glorious island slum known as Puerto Rico. We found this motel using Facebook search and it had some pretty decent reviews. The big draw was the cost. For only $25 a night, we were promised everything from rose petals on the bed to a warm, relaxing jacuzzi tub to a rip roaring "love machine"! Sounds intriguing. We arrived at this tropical "resort" and were immediately impressed by the grounds and the architecture. It was a stunningly beautiful, hidden gem. We pulled up to the main office and a sleazy, servant of a man greeted us quickly. He offered us a room for the previously noted price and we were eager to get a good night's rest. He directed us to our humble abode for the evening. First off, you pull into a garage and then hand over the cash. This place is actually rented in 8-hour blocks. That was kind of weird. We didn't want to stay for 16-hours so we opted for the 8-hour rental. The attendant then showed us to the inside. What horrors ensued I have never seen before. As soon as we walked in, there was a musty odor that filled the one room rental. I say one room because there is no bathroom door. The television was blaring and had a very unappealing pornographic film on of a significantly well fed woman enjoying herself. The attendant then left for the evening. The room is very dark and dank. Everything in the room is bolted down, except for the chairs. We were afraid to sit on or touch anything in the room. We inspected the mattress which had a plastic cover on it topped with thin, cheap sheets. We never pulled the sheets down to discover anything underneath. The chairs had plastic covered cushions with multiple tears. The small table was kind of sticky. It was poorly decorated with cheap, plastic flowers and old pictures on the wall. The floor is a cheap vinyl floor. The bathroom is easily accessible...because it is in the same room. There is a bidet and a nasty toilet that had little to no water pressure. In the toilet, fairly long fecal matter spun slowly, mimicking a twirling baton. The shower is a stall. We did not use the shower at all for fear of catching something. The room is air conditioned and has a small, old, tube style television with several pornographic channels. The remote was broken so you had to change the channel by hand. The most curious of the room was a small, wooden door of the wall. When we opened the peculiar door, it led to the outside and there was a large, white cockatoo in a cage right there. The poor bird had a look upon him as if he had witnessed horrific acts of debauchery. I could have sworn that he uttered, "Rape." ever so faintly. The small door had no lock and was about a foot and a half wide and the same in length. It allowed for multiple biting insects to come and go as they pleased. We stacked our suitcases up in front of it to hopefully keep people out as someone could have easily climbed in it. We slept only a couple of hours and poorly at that. We slept on top of the sheets in all of our clothes. Above the head of the bed is a small, wooden perch. We assumed that this was the "coaching perch" for the bird of love sitting outside of the small wooden door. We could envision him sitting there, yelling "stroke....stroke..." as seen in the films with Ancient Greek Triremes. In the morning, you simply get up and drive off. You don't a key or anything to return. There are other people who are also leaving. Again, you notice how lovely the grounds are, adding to the bewilderment of the entire experience. All in all, this place is horrific. It's like a bad dream where you are luring into something that looks nice, but then turns out to be a really bad decision. We are assuming that this is a place used for intercourse by random people who want to have affairs. Shame on them. If you would even consider taking your clothes off in a place like this, you are probably the lowest of the low or already have something that you can't catch from this place. I would NEVER recommend this place to anyone and I will never stay here again. Spend the extra money and get a decent place to sleep for the evening. I have added some pictures of the experience.

On my recent trip to Puerto Rico, I learned something - apparently a motel there is a place where…read moreyou take cheap hookers, while here in the continental U.S. it's... well ok, still a place where you take cheap hookers, but also is generally available for a weary traveler to get a cheap night's rest. This second half of the definition apparently does not exist in PR. On driving up to the Las Villas Motel, my brother and I were in awe. The lovely, well-kept grounds promised beauteous things to come. Pulling up to the guard shack, for lack of a better word, we mentioned we had seen online that we could get a room for the night for a scant $25. The man looked down a checklist for a moment before giving a slow nod. He hopped into a golf cart and drove up to a shack only slightly larger than his guard post. Waving us into the tiny carport, he walked in behind us to collect his money. 8 hours he said, not a whole night. We shrugged and handed him the money, quite tired from our flights and rental car ordeal. During this time I could hear an odd screeching noise coming from inside the room. Before leaving us he opened the door to point us to the bed and bathroom, like we couldn't find our way around in the tiny 1-room unit. It was at this time that the source of the screeching noise was revealed to me; the television in the room was absolutely blaring some of the most horribly disgusting pornography I've ever seen. I would actually have considered giving this place two stars if it had been something any halfway decent person could ever want to watch, but I mean this shit could gag a maggot. The man looked at it for a moment, nonplussed, before turning and walking out. He closed the tiny garage door behind him and so we were sealed in our filthy cell for the remainder of the night. The first order of business was to turn off the wretched, discordant film. I snatched up the remote and began mashing the channel buttons, but naturally it was broken. Darting to the television, I changed the channel manually only to reveal an even more depraved and revolting film. I kept pushing the button until I saw a newscaster. I don't even like watching the news, but anything was better than those horrible things that had been blaring as our welcome. Upon taking a look around us, we began to realize that $25 was probably overpaying for this craphole. A tiny door in the middle of the wall sat without a lock. Looking into it, it made a right turn and led to nothing. A few feet away from the opening was a cage harboring a very sad looking cockatoo. We closed the door and began to survey the rest of the room. The mattress rested atop a concrete slab in a way that reminded me of the Flintstones. The sheets atop it had a couple of disgusting looking stains on them. The ceiling above the bed had a very large mirror on it. There was an odd empty shelf over the bed on one side that looked something like a perch. I can only hope that they don't rent out that poor cockatoo to some depraved sex perverts. The sparse furniture was bolted down and a couple of filthy decorations adorned the room. Walking into the bathroom (or was I still in the bedroom? there was no door) revealed a tiny sink, a filthy bidet and toilet and a shower stall. I would rather have showered in a gas station men's restroom. The toilet was broken so we had to use the shower to relieve ourselves. I slept in sweaty, intermittent bursts atop the sheets using my backpack as a pillow. These catnaps were punctuated by bites from mosquitoes that came in through the tiny door which did not have any sort of seal. I couldn't wait for the 8 hours to be up, or rather for it to be early enough to go anywhere but this horrible place. We began packing up at the first hint of light outside and left as soon as possible, certain never to return. I thought I had stayed at some pretty sleaze places before, but Las Villas takes the cake.

Zero star. Im sorry I understand security is an outside contractor but I am a hotel guest and I…read morepayed the hotel and parking and I need to go in and out of the hotel. FYI, I am a a Hilton diamond member since 2013 and never experienced such a bad customer service anywhere. I'm stocked in this hotel because of business guidelines and policies. I am writing this review since I felt disrespected and humiliated and now harassed. This main issue is main parking gate key doesn't open the gate in the evenings. It works fine in the morning and doesn't work in the evening. It is interesting it shows my room number in the screen as it shows in the morning but gate doesn't open. I reported this to the front dest and replaced the key 4 times. The gate doesn't open and there are cars behind. The only option is to hit the horn which the big problem happens. Security comes and shows attitude like it's my fault it doesn't work. I asked the security if he can help which I got more attitude. He has to use his fob key to open the gate. This story is ongoing every single day I go out. No issue when ai get inside. It gets worse with more attitude and I call it now harassment. I blame hotel management for hiring contractors with obvious lack of trainings of hospitality, skillsets and respect at their front line for their hotel. Is it really happening in the US in 2025? Anything I need to do to go in and out of hotel without receiving attitude? Is there anything I am doing wrong? I look forward for comments.

Great customer service, I booked already paid but at the time of booking hotel waa sold out. It…read moretook about an hour to get it straight, thanks for nothing Expedia. The front desk clerk was able to ove ride the previous reservation to get us in our room . Once in our room we were able to relax. The room was a nice size and decdecorated nicely with plenty of outoutlets to charge electronics. Hotel is located next to casino and restaurant which is nice. Also neighborhood filled with restaurants and a shopping mall. Uber ride waa about 25 minutes , about 30 outside San Juan . Breakfast was eggs sausage and French toast with fruit and coffee tea. it was a deli located in lobby with desserts drinks and snacks if needed. Pool area was nice with ample seating , but it rained so we couldn't enjoy it. Overall great stay no issues and budget friendly

My wife and I had a wonderful time at the Embassy Suites. We stayed here for the final three nights…read moreof our Puerto Rico getaway. After spending the first half of the trip hiking and venturing out in San Juan, it was nice to go to a more remote part of the island and relax. Plus, free happy hours and breakfast...what more do you need?! I'll start with the amenities. The three levels of pools made the area feel bigger than it was. There were conventions going on while we stayed, so it was crowded, but we managed to find chairs both days. The best part was the easy access to a private beach. Plenty of seating and space for couple and families to spread out. The water is also incredible! But I recommend wearing some sort of water shoes due to seaweed and some rocks depending on where you wander. The food and service went beyond my expectations. To accommodate my wife's gluten allergy, the server at the poolside restaurant managed to secure us *baked French fries, which no one had ever done for her before. That was amazing. The burger I had at the indoor restaurant was also very good. The prices for those meals were pretty inexpensive for a hotel. As for the free items, the happy hours were pleasant. Not the biggest *wow factors, but still...it's free. The breakfasts are well worth waking up for, and as other reviewers pointed out, Jorge's omelettes were supreme. If you're a millennial like myself, stepping into this Embassy Suites is jumping back things I found fascinating as a child. There's a koi pond! And the glass indoor elevators still amaze me. Yes...the carpets and some aesthetics feel outdated. The bedroom carpets felt out of place and old, and should be removed for tile at some point. But if the 2005 vibe is the reason we could afford staying here, I'll take it! As an added bonus, across the parking lot, there are other restaurants, a bowling alley, driving range, and go carts! There's also a casino with live poker and roulette if you're feeling lucky. This resort truly has something for everyone. Make sure to order a piña colada and soak in the good vibes.

I will start with I have traveled all over the world and stayed at many Hiltons. Shame on you for…read morerepresenting yourself as a Hilton. you should have name revoked. starting with driving up. vallet does not greet you. they do not do bell service only for a few you pay at check in. and were by far the most unfriendly people I have met along this trip. Once we were in lobby we had to navigate the 20 deep customers checking in while the lobby was entirely full with high school graduates. Third on my list. If you are American. do not stay here. they were rude at the pool at the shed on the beach, room service. I say this with a heavy heart. I may not speak spanish but I know what great customer service and experience looks like. At one point we had zero air conditioning, hot tub advertise doesn't work. Room smelt like someone barfed in it and they tried to clean it up. We had to wait to check in at 6pm for over an hour. Check in was at 5pm based off reservation. I would give this place a negative 10 for its horrible hospitality.

Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of…read morecharacter. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico.

Cannot wait to come back! A true OPR experience! Welcoming and comfy! Clean and service oriented…read more Perfect location, beautiful room, cool happy hour/pool/jacuzzi, cozy bed and spotless bathroom!

This review is for the bar/restaurant, La Capilla 106 C. de San José, San Juan, 00901, Puerto Rico…read moreFantastic dinner spot. Fried chicken and steak were both great, and the beet salad was really good. The waitress went above and beyond -- even ran after us to return forgotten sunglasses. That kind of service stands out.

My second time in Puerto Rico. Both stays have been in Old San Juan. I must say that I am much more…read morepleased with Decanter than my previous hotel. While still noticeably older architecture, Decanter did have some significant updates. I also appreciated the hospitality of complimentary bottle of wine at check in with my status and the luggage hold after checkout.

La Terraza Hotel was great! The staff was friendly and accommodating. My sons and I went to learn…read moreabout Old San Juan. This hotel was at welcome distance of many great shops, grocery and pharmacy. Carlos at the front desk always welcomed us as "familia". He shared stories, referrals to great places to visit and great places to eat with the authentic Puertorriqueño cuisine. I recommend this Hotel.

We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous…read more The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to.

Great hotel on Fort Buchanan Base. You have to have access to enter…read more It is conveniently located close to the post, Exchange, and commissary. There's a community club nearby. It's open on weekdays. Boeing center is just around the way as well as an offsite swimming pool but on site. Also have a pool that is very nice.

Great price for a newly remodeled hotel has a self checkout store daily breakfast self serve starts…read moreat 6:30 am pancakes cereal yogurt's bacon eggs Definitely would stay here again the rooms a so nice Great location you can walk to the beach so many restaurants nearby also walking distance to Walgreens and CVS if you need to pick up some items you may have forgotten

Right in Old San Juan, we have stayed here 3 times already and it will not be our last. Take the…read morefirst elevator to the 6th floor and checkout the old fashioned style tubs you can fill with water and sit and relax under the stars while gazing out to the city. The 2nd elevator to the 4th floor will take you to the 4 hot tubs to relax in if they are not too full. There is a vending machine on the first floor for sodas and water past the first elevator.

The Casablanca Hotel located in the heart of San Juan, Puerto Rico was the perfect choice for a…read morelong weekend packed with excitement as we were there for the Bad Bunny Residency. Just as the name Casablanca hotel is inspired by the movie Casablanca. This hotel is elegant with a historic and artsy flair. Moroccan theme decor with beautiful victorian style chandeliers. Lots of vibrant colorful art through out the hotel every corner catches your attention from the moment you walk in. You just want to take photos and videos everywhere you step in. We had the two bedroom suite with balcony and view to the cobblestone streets and colorful buildings of San Juan. Very spacious and clean. There is also a rooftop with jacuzzi and lounge area great for relaxation. Hotel is walking distance to all the bars and restaurants in Old San Juan. I only used Uber to and from the concert venue. Hotel is 15 minutes from the airport very convenient. Great stay, nice and pleasant staff and will definitely stay here again.

We stopped at the rooftop bar to take in the views and have a nice drink. The view was wonderful,…read morebut then again they have nothing to do with the view, but everything to do with the environment in the drinks. We may have been poisoned by the margarita mix and don't ask for salt or limes because they don't have them. Services not existent and to top it all off our margarita, not only served in a plastic cup, but was $18 apiece.

I rarely leave negative reviews, but this place genuinely deserves it…read more The Gallery Inn trades entirely on a bohemian aesthetic and ocean views--and unfortunately, that's where the positives end. Yes, the views are beautiful and the air conditioning works well. Everything else is deeply disappointing. The rooms are dusty, dated, and poorly maintained. Water pressure is abysmal. There is no daily housekeeping, no towel refresh, and no sense that guest comfort is a priority at all. The most egregious issue: constant, extremely loud music blasting from ~9:45 AM until midnight (and sometimes beyond). This isn't ambient background music--it's intrusive, unavoidable, and completely inappropriate for a place that markets itself as a hotel. When we asked staff--politely--to turn it off at midnight on a Sunday, we were told: "We'll turn it off when we want to turn it off." That interaction captures the service here perfectly. The staff were consistently rude, dismissive, and at times openly hostile. At one point, our friends were locked out of their room, and a staff member refused to help, saying: "I'm on my break and I can't help you." We ultimately had to call the San Juan police to resolve both the lockout and the noise issue. This is not quirky or charming--it's unprofessional and unacceptable, particularly for a room that's almost $350 a night. The Gallery Inn feels less like a hotel and more like a self-indulgent art project that resents its guests. It's trying to monetize a vibe while ignoring the most basic standards of hospitality. Avoid.