Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of character. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico. read more

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Great location at this historic hotel--over 375 years old---in the heart of old San Juan. 4.25 stars Highlights: - Location: steps away from places to eat, drink, and shop - Rooftop pool: very small plunge pool but nice to have - Wine and cheese hour daily from 5-6pm on the patio was lovely as was the hostess there. Also had bottled waters could grab. - Coralys: stellar representative for the hotel. Emailed her before our stay to help with some beach tour ideas and she was fantastic and gracious in helping me and responding promptly . - Relationship with Courtyard Marriott to hang out at their beach which was a 25 minute Uber away and a fun day - Lots of open areas to sit from by the restaurant to small tables in the hallways and the patio a level under the pool. Midlights: - Pool besides being small there is no shade so not one to hang out at too long - Included breakfast was very simple: choice of cook on egg and meat (bacon, sausage) with bread that varied each day you ordered from the staff with coupons Lowlights: - Staff quality varied at reception and restaurant: on arrival reception was not welcoming so not a great first impression and another time we talked to them similar cool treatment. Few girls that helped with the Marriot prep paperwork were nice. At the restaurant we either had wonderful wait staff or mediocre with long waits. - Very small bathroom: had to squeeze to fit in with half of it being a shower read more

Spent a couple days hear and had a very good experience from the super clean room to some great food. Beautiful open air garden with a bar and food located in the center of the hotel. Located in the old city just a short walk to shopping , food and a great cigar bar. The staff was super nice and helpful read more

Hotel El Convento - Pork sliders ! - Hotels Near Me - Old San Juan, Puerto Rico

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Cannot wait to come back! A true OPR experience! Welcoming and comfy! Clean and service oriented. Perfect location, beautiful room, cool happy hour/pool/jacuzzi, cozy bed and spotless bathroom! read more

An architectural gem from the Spanish colonial era circa 1651 . A couple great restaurants within. The original bell resides there. read more

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Everything was good the first day till we went to shower & no hot water on saturday or sunday we asked the front desk & they said they had to shut off the boiler room due to a gas water heater leak & that our room was far away from boiler which was no comfort to hear in a remodeled 18th century colonial era (1700's) religious bldg turned hotel with extremely high prime time prices in Old San Juan with its old brick paver narrow roads, we expected better. Its located immediately across from "The Catedral" founded in 1521 where Jennifer Lopez has been married 3 times. This is spring break week there 2 really good restaurants with excellent staff inside the hotel & 2 nice weddings took place during Friday & Saturday. Hotel staff was not sure if there were carbon monoxide alarm in the rooms when questioned which made sleeping not very comfortable. I rate 3.5 stars read more

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If your walking around and want to get in and catch some shade and some good food this is the place they have a bar near the lobby with appetizer and some food. We had Nachos and a chicken sandwich. It was really good and service was excellent... and being that this is a historic place it made it even better... it a must see if your walking around old San Juan.... read more

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How the fuck don't you have a working phone number for the hotel. We're stranded waiting on a cab driver we got through the hotel.

Great location. Beautiful atrium. Nice plus of complimentary cheese/crackers/wine in the afternoon and coffee in the morning. The restaurant food was terrible but the cocktails good. read more

This is 5 star plus hotel in the old colonial town of Old San Juan. Absolutely beautiful! The bar is top top notch! Right across the street from the Cathedral. Minutes from El Morro. Its in town so no beach but they have a shuttle to the beach. Have their signature piña colada but here's a warning, have more than two have a freind to help carry you out. read more

This hotel exceeded my expectations for charm and comfort; as the website promised, it delivered both old fashioned and modern-day amenities. Centrally located to great restaurants and shops, as well as several places of historical interest. 3 restaurants on site, a daily wine/cheese reception, and rooftop plunge pool and hot tub for relaxing. I was concerned about noise levels as 2 of those restaurants were in the courtyard, but once the inner door was closed, it wasn't a problem. Great views of San Juan Bay from the roof too! Service was top notch, whether at 2/3 restaurants we tried, the front desk, or anywhere onsite. Would definitely return. read more

We had a wonderful server named Derrick that made wonderful suggestions and delivered top notch service. The watermelon cucumber salad was incredible. Such a surprise, i never thought of pairing the cucumber and watermelon w/ feta. It was divine. The lobster risotto was delicious and creamy with a perfect seasoning. The roasted chicken and root vegetables were very good. Would have been excellent but the chicken leg was a little dry. read more

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Boutique hotel in the heart of old San Juan. We've been here five times. This year was our anniversary and they upgraded us to a suite with an amazing rooftop veranda! The staff is always super attentive and we love the complimentary wine and cheese each evening. Also check out the pool a top! There's no better place to stay! read more

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We had the best time here! The hotel is gorgeous -- old architecture that's meticulously preserved, including jaw-dropping arches, restored stairwells, lots of lush greenery. The rooms itself are modern, which is nice. They give unlimited wine and cheese for guests at 5pm everyday -- what a treat! The views from the terrace are gorgeous, as is the pool. Location is ideal: it's a quick walk to the San Juan gate, and it's easy to explore Old San Juan with the hotel as your base. Outside the hotel is a cute, tilted cobblestone path where you can enjoy the afternoon under the shade of an old, beautiful tree or grab a light bite across the street. Food at the hotel's restaurant isn't the best -- but the service is exemplary and the pina coladas are refreshing, so that makes up for the lackluster food. Hotel El Convento made our island experience magical! We'll definitely be coming back! read more

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The room was clean and comfortable. Staff was friendly and helpful. They came and got our bags from us as soon as we arrived. We were fortunate that our room was ready for check-in at 11:00 a.m. I was prepared to leave our bags and come back later in the day but we had access to our room immediately. Between 5:00 and 6:00 p.m. is a nice wine and cheese reception. The manager that checked me in remembered my name later at the wine and cheese reception. Great customer service! We ate dinner there on site twice and the food was delicious. Wait staff was very helpful answering questions about the menu and making recommendations. read more

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This is an absolutely beautiful historic hotel, but it also needs a lot of love that it looks like it's not getting currently unfortunately. Our room looked exactly like I did in the photos, except for our refrigerator was dirty (human hair and debris on every shelf and rings from the previous occupants drinks etc) and there was not a drop of soap, conditioner or shampoo in any of the dispensers in our shower. We were also given just one wash cloth in our double queen room. There were things that we absolutely loved, including the complementary water bottles available at any time, the coffee bar, and the amazing 5 PM wine and cheese hour. We met other guests from all over the world while enjoying the hot tub and the pool on the roof which was so fun! Note that the hot tub is not actually hot, it's more the temperature of a lukewarm bath, and there was no way of them adjusting the temperature apparently. The restaurant Santismo (sp) was absolutely amazing - everything we had there was just delicious! You are in the heart of things at this location which was also very nice. My first draft of this review was more harsh but I wanted to re-write it because we really did enjoy our visit overall. In the end we felt the price point was too high for what you're getting here. Our room should have been clean at the very least. We might go back but not without checking out other local boutique hotels in old San Juan. read more

Hotel El Convento - View from roof top pool deck - Hotels Near Me - Old San Juan, Puerto Rico

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So many good things, a couple of need to improve things, such as the AC situation. Food and bar are PHENOMENAL but the breakfast is ridiculously expensive (too bad). Front desk and staff is wonderful. Parking situation is dreadful, and for those not-in-the-know, pretty soon Old San Juan will be closed to any motor vehicles. It will be interesting to see how businesses handle this. In the meantime, the room was comfortable, super clean and spacious. The building itself is one I dreamed about when I was young and thought I could never afford to stay here. A dream come true. The staff is absolutely lovely, and the plunge pool is a respite for the heat with a lovely view. Great location for discovering the old city charm. read more

What a beautiful historic hotel located right in the heart of Old San Juan. Back in the day, it was a Carmelite Monastery. I can hear the nuns.. definitely took me back to my youth and boarding school!! Now it's on the register of Historic Hotels of America. It sure is, the architecture, history, antiques are everywhere. Beautiful patios, green spaces with flowers and singing birds. Cats... everywhere!! To me it's a perfect oasis in the heart of Old San Juan. The staff are so helpful and friendly. As soon as you walk in here, you are so glad you did. Our room was just gorgeous, with huge windows and doors that can be opened wide to the street. It was spacious and full of antiques. It also has all the modern aspects that you would expect in a hotel room. All in all the perfect choice for a complete immersion into the Puerto Rico culture. read more

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Hotel EL Convento.. be warned food is horrendous and the service even worse! I ordered mini alcapurrias and they passed these off as an alcapurrias! Then he tried to "mansplain" they were minis ! ($18.00 )‍‍ They didn't even taste anything like an alcapurria!! He rarely came to check on us .. no water refills etc I ordered the mahi mahi tacos and they never came !? When I raised it he was totally dismissive and UNapologetic ! He claimed he was doing room service orders as well !?! WTFFF I said we are JUST as important dining guests!! Utterly disappointing and it was only a Wednesday !! read more

Book this place now. I really enjoyed this place. It was an old building somewhat remolded to fit the standards of a hotel. Historic hotel with great customer service and conveniently placed in San Juan for you to walk to every place you need to get to. If you have any question about restaurants, then ask the front desk and they will give you a list of places to choose from. Antonio was our desk clerk and he also works at the sister property Palacio Provencial. He was super nice and helpful. The restaurant downstairs was busy and the service was a bit slow. Our bartender made sure the ladies received their drink in a timely manner as we sat waiting for just a cup of water. He finally helped us and started to take our order, but he was very very slow. Sitting at the bar was close to the kitchen so it seemed rather hot while sitting there, but the tables were all full so we chose the bar area. Overall this hotel was nice. The elevator sounded a bit uncertain so we used the stairs more than the elevator which is great for your health so no complaints there. I'd definitely book this hotel again. It's was convenient placed in Old San Juan with an ocean view and very relaxing snd quiet stay. read more

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This is a beautiful hotel in a great location in Old San Juan. It was my birthday so I wanted to treat myself to a nice stay. I liked the hotel a lot... it was very pretty and had an old world charm. The staff were very nice and helpful any time I asked. The beds were comfortable, AC worked well, good shower, and I loved my room. The bartender was very nice and drinks were good. I didn't use room service or any of the restaurants in the building though. Also I did not use the pool area but it was nice. I didn't give 5 stars because there was two things that bring it down a little... With the pandemic and curfew, things close early and getting food can be a little challenge... having a microwave in the rooms is a small fix, but would help their guests immensely in these strange times. They have a mini fridge, which is great, but the microwave, which comes standard in many hotel rooms anyway, really makes so much sense right now. Also, they block the road off in front of the church at certain times, which makes it challenging for you or your Uber/taxi to get by the entrance, especially when you have bags. But I was able to get a staff member to help me with a cart and go around the corner to where the cars have to stop to collect my stuff. This is not a deal-breaker, but definitely an inconvenience, and not the fault of the hotel. But you should be warned. As a person with a disability, I probably would have chose another hotel if I had known. But overall, I thought it was a beautiful hotel with great service. And if these two things don't affect you, my suggestion is to stay here. read more

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Positives: It is beautiful. Seriously. That's what led me to choose it for our one night of luxury in San Juan. The courtyard is green and filled with singing birds and coqui. In it's prime it would have been the most beautiful hotel I'd stayed at. The bed is really nice and the towels are nice. Negatives: Prices don't match the experience and need to be lowered. Room: It was a complete waste of our fancy night on our Mother's Day trip. We each got the Queen Vista suite because we wanted the view. Thw view of the ocean is beautiful. The rooftops leave a lot to be desired. The Queen Vista claims to be able to sleep four people. They are not suites (as described) and there is no reason to try to squeeze four people into the room. It was spacious for one, but certainly not as big as the name implies. The shower head is old and calcified. It wasn't even as good as my home shower and nothing kept the water in. The toilet took multiple flushes every time. The toiletries are cheap and I didn't understand why they'd be in a $400 a night room. I was expecting lovely smells and thick products. Nope. The furniture is the room was stained and tattered. The chairs all looked like they were straight from a rummage sale. Rubbed and worn. It all needed sanding and re-finishing and new upholstery. The freezer in my room was thick with ice. I couldn't open the door. My mom's remote had dead batteries. The light just outside her room was out. The hotel is lit like an alley. So with the light out her doorway was really dark. Which was hard with her visual disability. All three rooms were similarly ill-equipped. Service: We chose it because we hoped that the similar price point to Condado Vanderbilt or the O:LV hotel meant similar service, but the distinct and historic interiors distinguished it. The service is non-existent. The hotel is woefully understaffed. There was no bellhop or concierge. Just a very young staff of front desk people who could not and did not describe the amenities - We carried our own bags in and out of the hotel and to our transport. We never saw a bellhop. Our tip was in our pocket. No one to give it to. - We tried to book massages via the hotel, but the clerks don't know the prices. So by the time they were able to report back that the price was exorbitant we couldn't make time to book our alternative. - We booked with the expectation of room service. Nothing indicated that actually existed. No menu. The front desk didn't say it either. Food: - The upstairs restaurant was full of frozen imports. And the oysters from Mexico made me super sick. Literally one of the worst dishes I've ever eaten and utterly boring cocktails. Also the server over-explained as if this was the first restaurant we'd ever visited. Overpriced and unpleasant. We left and went downstairs. Super friendly and attentive bartender. Good drinks. But the food was just previously frozen stuff and the cocktails relied on bottled citrus and sours. Final: We spoke to a manager with super fair excuses. But the prices have to match the experience. This was a complete waste of $1200 and our only evening in Old Town. Total bummer because we really save for those luxury moments. Nothing at all to indicate a $400+ price point. If you think it's pretty grab a drink and wander. Don't spend your night there. Maybe in a cheaper room. But you can't get you money's worth over $250. Not even for the excellent location. read more

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"Would you dance, If I asked you to dance.. Would you run, and never look back.. Would you cry, If you saw me crying.. Would you save my soul, tonight?" Hotel El Convento has been in Old San Juan for around 400 years! The golden years of the Dutch Renaissance, and the peak of the Spanish Armada. Of course, Hotel El Convento didn't start out as a hotel... instead it was a CONVENT! Hence the name, El Convento! During the early years of Old San Juan both the Dutch and Spanish influenced the Caribbean port city founded by Juan Ponce de León in 1508. Amazing piece of history that has survived the ravages of time! I've been to El Convento twice in this lifetime. And both times I felt welcomed. The old world charm of this luxury hotel is unique in that it's not so much the amenities that makes it luxury, instead it's a genuine feel good vibe. The walls are like fortress walls, so no worries on your nosy neighbors. The room amenities are all modern. You have the best of both worlds here - a historical building that predates the founding of the United States and enough luxury to kick up your feet and watch CNN on a flat screen TV, or the local Spanish soap operas! Wine and cheese reception in the lobby every afternoon. I enjoyed roaming the rooftop pool area (never dipped in) - the pool is small. I did try the jacuzzi and enjoyed the privacy w/ a rooftop view of San Juan Bautista Cathedral, circa 1540, where Juan Ponce de León is buried. Amen! Hotel El Convento is the oldest member of the Historic Hotels of America. It was also named the premier Small Luxury Hotel in Puerto Rico by the Small Luxury Hotels of the World organization. Yet, even though it dabbles in the lifestyles of the rich and famous... it still resonates modesty and casual comfort. My usual stay is in the Queen Deluxe which is decorated with Spanish furniture. The bathrooms are modern. And all suites have louver doors that open up to a Juliet balcony. My view was a partial view of the old city. My room was the most frugal of the suites. If money is not a concern The Gloria Vanderbilt Luxury Master Suite can be had for about $1,000 a night. It does open up to Plaza de las Monjas if you're into that conquistador type of shenanigans lol. Today, Nuns no longer walk the hallways of El Convento, instead you'll find tourists from land and cruise ships roaming around this time. For me, I have a personal connection to this historic hotel. 1.) I love history; 2.) I love Old San Juan; 3.) I'm Roman Catholic since birth lol. So how could I skip this opportunity to chill with the Nuns, albeit 400-years old Nuns lol. Holy Ponce de León! In the end, I recommend Hotel El Convento. It's located in the heart of Old San Juan and to me offers more than just luxury... it offers HISTORY which is priceless in my world travels! Lastly, did I mention how El Convento is haunted? The question... did I see any ghosts on my stays? Si, Si! Yet, to me, it's all part of the charm and a story held until next time! Quiero ser tu héroe, baby! ;) read more

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The staff and location are both 5 stars! Unfortunately, our garden terrace room was not luxurious. The air conditioning never cooled the room to even 75 and ran constantly. The bed was hard and uncomfortable, and the pillows were flat. Two table and one floor lamp in room broken or not working. The bathroom mirror was falling apart, and the shower leaked, both just needed some caulk. The room was worn and in serious need of a refresh. read more

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Definitely a stay by fate. We arrived after 2 a.m. and our room at another place had been given away. That made for our good fortune to stay here after numerous set backs to get to San Juan from Hawaii. The front desk clerk was so comforting at our dilemma and gave us a room on the top floor. By the time I was ready for bed it was after 4 a.m. Awoken by a call from our ride to the cruise port I opened our windows to a glorious view. Before I forget, they have Aveda amenities and the softest sheets. The ac was wonderful at 73 degrees. We only had one hour to explore Old San Juan on foot from our hotel. I would have loved to shop here/ artsy, nice cool resort town. This hotel was the icing on the cake. Featured in 2 books for luxury hotels. What a fabulous stay. read more

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We really enjoyed the stay here. Location is perfection. Can't beat it. Staff is super friendly. Rooms are very original, unique and pretty. It's the city center, so don't expect any amazing views, but you can see the water and the cathedral right next door. Restaurants are delicious read more

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My wife and I recently celebrated our 42nd Anniversary in Old San Juan and stayed at this fine Hotel. We were impressed with the hotel, staff, and very much enjoyed our visit. First and foremost; GREAT STAY! On the plus side, the hotel was beautiful, the room was spacious, and the staff was great for the most part. Making reservations was quick and easy. We had to make changes thanks to hurricane, and were swiftly accommodated. The staff was exceedingly friendly and attentive. Great location. Historic, beautiful and classy. During our stay there were electrical issues that created dark passageways on our first two nights. We were impressed with the clever "temporary solutions" that staff employed. Floor lamps and using work lights to provide illumination was smart until the problem was resolved Monday. Innovative. Some areas of the hotel could have used greater attention. Very large space during off season, and could have been more tidy in select areas; i.e. Fitness Room, third floor coffee area. The pool was great. We availed ourselves regularly and enjoyed it immensely. The first floor restrooms are accessible via secure code. This code understandably changes periodically. However, paying guests are unaware of which code to use. We have to seek out and find staff to find out the code, which staff doesn't't always know off hand. All the floors are similar, and when on the elevator, it is easy to get off on the "wrong floor". There should be some painted numbered floors on the columns immediately outside the elevator or on the elevator frame. We plan to stay there again on our next trip to Puerto Rico! read more

This is the only to stay if you want enjoy and explore The Old San Juan. Beautiful building, people are very friendly and willing to do whatever it takes to make sure you are pleased and have a memorable time!! General Manager, Henrry and Service Manager, William are outstanding people!! Attached are a couple of videos of our suite. read more

I brought my wife here on our honeymoon. The hotel is beautiful and the staff is so friendly. They helped us with everything we needed. We are very pleased and looking forward to two more days of being spoiled here. Will be back again next year. read more

Great hotel with amazing vibes in the heart of Old San Juan. We stayed here for a night since the rates are pretty steep and loved our stay. The staff is so warm and welcoming. The room was beautiful and worth every penny. if you want to treat yourself this is the hotel you should pick. The property is old hence it does have a few issues but nothing major. 10/10 for location. Everything is a few mins walk from this hotel. Tip: Try and book this hotel from hotwire instead of their website. You will save approx. $150 based on the season you plan to travel. Highly recommend this place! read more

Hotel El Convento - Hotels Near Me - Old San Juan, Puerto Rico

What a lovely stay in Old San Juan, PR! Hotel El Convento was absolutely amazing from beginning to end. It is the definition of boutique luxury! We couldn't ask for a better location and architectural experience. The staff were helpful and attentive to every detail! From check-in staff, to housekeeping, to support staff, and restaurant servers.... Everyone was friendly, kind, polite, engaging, and attentive! A special shout out to Josan, Luciano, Luis, Angel, Andrea, Jesus, Lourdes, Daniel, Victor, Indria, and Candy! Thank you all for such a wonderful stay!!! We are so grateful to you all! God bless this hotel and amazing staff! We will be back! read more

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Disappointing for a luxury hotel at this elevated price point. The formerly lovely interior courtyard has been defaced with ugly structures to block the rain, and furnished with cheap plastic furniture. There is no lobby to speak of, as alot of the ground floor is a banquet space where there are nonstop large,noisy weddings. The room was ok, I love the high ceilings, and the staff was friendly and helpful - aside from the people staffing the "happy" hour for guests. But the public spaces need a serious redesign to emphasize the beauty of the old building and create more welcoming and attractive spaces for guests. read more

Beware! Tourist Trap. This hotel is resting on its laurels. It was undoubtedly majestic, elegant and romantic in its day, but the owners have let it go to pot. Hotel El Convento is tired, sad and unloved. No one is investing in it. 1. No WiFi (breaks down every 5 minutes) 2. "Pool" is a joke: it's minuscule 3. Dirty: hair in bathtub; stairwells filthy (need to be mopped/cleaned) 4. "Access to a beach" is misleading (it's 30+ miles away) 5. Extremely loud until late at night -- no matter what room you're in 6. Got stuck in elevator 7. Poor service (no responses to my emails) 8. Worn, ratty bath towels NO FIRE ALARM / SMOKE DETECTOR IN MY ROOM! read more

The team at El Convento (Nelia, Maria, Fabiola) are a group of absolute professionals. We felt informed, assured, and excited every step of the way. All of our guests could not stop raving about the quality of the venue, food, and staff. Maria and Nelia gave us an amazing welcome and tour, Fabiola checked in throughout the night, we did not have to do anything but enjoy our day! Every.single.detail. Was covered. My bride and I had a personal server making sure we were getting food/drinks during photo shoots and all the wedding madness. PLEASE review their list of recommended vendors. They have established relationships with the best vendors on the island, which resulted in everything going perfectly! Cannot recommend enough. Some photos can be seen on my IG: @remytherockstar, or if you are like us you will get real excited following @oldsanjuanweddings read more

After a scorching hot April day around town, we went to the patio bar for a couple of refreshing drinks. To our pleasant surprise, upon us walked our server, Jesus. He was a delight, a friendly gentleman with a smile that doesn't compare to any. Thank you Jesus! We loved your service and hospitality...and of course, your killer smile. read more

In full disclosure, I did not stay here, but not for lack of trying. I booked a stay in a double bedded room here a month and a half prior to check in date, and never heard anything from the hotel until the day I was supposed to arrive. Antonio, from guest services, called me as I was at the airport, en route to Puerto Rico, to tell me that all double bedded rooms were already occupied for the night. My options were to get a king-bedded room and add a rollaway or move to their sister property, Palacio Provincial. I hadn't done research on the sister property and felt slighted that I could either pick an option where someone had to sleep in a rollaway or the alternative was to go to a hotel I knew nothing about. I asked if I could move back to El Convento if I didn't like the sister property and Antonio assured me I could. I ended up deciding the sister property was nice enough that I didn't want to deal with the hassle of repacking and moving, so I didn't end up staying at El Convento at all. I am disappointed with the way things were handled since it was the hotel's fault they overbooked. I feel like I should have received some sort of compensation offer (partial refund, free breakfast, something) since this was out of my control, but Antonio never made any offer. So much for providing service to your guests. I did walk past the hotel several times during my stay in Old San Juan and I will give the hotel one star for its great location and one star since Antonio gave me "advanced notice" about their overbooking issue. Be warned if you book this hotel you may not actually get to stay in it. read more

Ended up going to Hotel El Convento during a food tour while in Puerto Rico for my first time. We stopped to have a Mojito, which was delicious, and to learn a little history about the location. It is definitely worth a visit to enjoy a drink and take in the view of the hotel and the bar located upstairs. The history behind it is extremely intriguing. If you are not on a tour, you could ask the hotel for some background information. It is located in the heart of Old San Juan, Puerto Rico, surrounded by other historical restaurants, bars, and fantastic food options. read more

I loved this hotel in theory, but for the price we paid, we should have just come for drinks and a meal. Pros: location, bar, staff. Cons: bed had just a top sheet as a "comforter", loud maintenance overnight, no hot water in shower, mosquitoes in the rooms. read more

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horrible wait for ordered food and it was horrible. cold al alcapurias that looked like nickels in size. this place has gone to shits

We arrived after a very tiring airline flight from San Antonio and we were not entirely satisfied with the room we were assigned at first. However, we went immediately to the wine and cheese bar on the third floor and I was greeted by an employee who asked if everything was okay. I was hesitant to speak the truth and so I asked him if something wasn't good could he do anything about it. He replied yes, I'm the manager. His name was Henry Neumann and he immediately set about finding us a room with a view. This is why I stay at SLH hotels when one is available where I am going. Our stay was perfect. The room clean and freshly remodeled it appears. The wine and cheese offerings are something we looked forward to. Pool was super clean and just the right temperature for a mid January day in SJ. Breakfast restaurant was very nice and the history behind this 350+ year old convent just added to the charm. Old San Juan is very charming and friendly and we just fell in love with this place! read more