Stayed here while in town for a work conference. It's pretty close to convention center and the…read moreconference provided a shuttle service to convention center. I do think the hotel has a shuttle there just not sure how close it gets. We did use shuttle to visit Old San Juan and it passed a beach stop too. So the hotel... we initially checked into a room on the third floor. While checking for bedbugs (no remnants seen) I noticed the side of the mattress had mold (see photo). We immediately went back downstairs and informed the front desk. They changed our room to the 6th floor and had room service go in and review the room and re-mop the floors before we came up. No issues were found in the new room. I will say the hotel breakfast was one of the best hotel breakfast meals I've had. The potatoes were hot, fresh, and delicious. I had breakfast the second morning at the convention center and kept thinking I should have grabbed it at the hotel (their food was full of grease). We planned to use the pool more but maybe it was just me but it appeared to be more resort like online and was just a pool with kid area in person.

I checked in at a little after noon however our room was not ready…read more I was referred to a local PR restaurant and bar which it took me about 10 minutes to walk to where i had some fish tacos and a mojito. Came back and room was still not ready . Sat out by the small pool and my friends arrived, sadly room was not ready until 4pm..it was disappointing as I arrived from a red eye flight from California and wanted to shower and relax. Due to being tired I slept in and missed most of the complimentary breakfast. Hotel was clean and comfortable. The price was pretty high but I feel it was elevated due to an event being held at the convention center. Good for a pre or post cruise stay.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

Great price. Great location…read more Awesome staff. Chic ambiance. Convenient restaurant and bar within. Very close to the beach. You'll get greeted with welcome drinks and a staff member that goes above and beyond to make you feel welcome/at home. My friend and I were welcomed by Andrea at the stroke of midnight. Our rum drinks were perfect before bed! She was an amazing hostess all weekend and remained our point of contact for all questions. The front desk staff seem to be hostess, bartenders, bag checking, and CONCIERGE for the area! What talent! Give Andrea and Aracelis a bonus because we enjoyed their recommendations! Everything is clean! And the staff always ready to help you anyway possible.

Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of…read morecharacter. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico.

Cannot wait to come back! A true OPR experience! Welcoming and comfy! Clean and service oriented…read more Perfect location, beautiful room, cool happy hour/pool/jacuzzi, cozy bed and spotless bathroom!

This hotel is as absolutely amazing. Was just here for two…read morenight but could definitely stay longer. The staff was all amazing. From being dropped off and the doormen ready and able to help with bags(which I didn't need) but was nice to have the option. To the front desk staff so kind and warm with amazing welcoming energy. We ended up grabbing breakfast at the sister property around the Conner and it was so delicious. I believe his name was Armando at the sister property. He was so helpful and kind allow us to grab two towels for the beach that is with in a stones throw.

My daughter spent her 29th birthday in PR and stayed here. She loved the entire boutique vibe!…read moreBeautiful hotel with excellent customer service was her exact words. I had the pleasure of working with a lovely lady named Ari in the Guest Experience Dept.. She helped me pick the perfect package for my daughter's bday. I got wine, balloon arrangement and chocolate covered strawberries delivered to her room and she was so surprised when she saw them. Thanks Ari for making her trip to PR an unforgettable moment in time!

I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

La Concha is often advertised as one of the two most luxurious hotels in Puerto Rico, but my…read moreexperience did not live up to that reputation. For a hotel charging over $200 per night, I expected much better service and attention to detail. The property showed signs of poor maintenance, including dirty floorboards and dusty areas throughout the resort. The staff was also disappointing. Many employees rarely greeted guests, and even when I spoke first, I often received little or no response. While the location is excellent, the overall experience fell far short of what I would consider a luxury hotel. Based on my stay, I would recommend saving your money and considering other options.

"Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

Mixed feelings. We loved our stay here in July 2014, but returning with our kids in July 2026 was a…read morebit of a bummer overall. What saved the trip was the staff. Genuinely excellent customer service throughout the property -- friendly, professional, and helpful at every turn. Special thanks to Manager Cyd, who was gracious and offered us a great deal after some issues came up, and to Roberto at Bagua, who deserves a specific mention. Many others helped too, too many to name. We'd already paid and it was the busiest long weekend, so options were limited. But the staff did everything they could, and that's the main reason this is 3 stars instead of 1 -- the property didn't match our 2014 experience, but the people absolutely did.

From the moment we checked in, the staff was warm, welcoming, and absolutely superb. This charming…read moresmall hotel may not have an elevator, but it makes up for it with its perfect location in the heart of Old San Juan and the way the team makes you feel like family. The 24-hour bar is definitely a bonus and adds to the overall relaxing vibe. A wonderful place to stay!

Quaint boutique hotel! Open bar? Yes please! No elevator so be prepared for stairs. (I secretly did…read morenot mind the mini workout). The room was small but offered everything we needed. Beautiful A/C. The entrance to the hotel is locked. You buzz to be let in and are given a code upon check in to enter. It made it feel super safe and secure. The staff was lovely and offered us their house drink as we checked in. The lobby is gorgeous and inviting, perfect to enjoy the open bar. There is a rooftop lounge area you can bring your drinks up and enjoy. Adults only, so no kids. Right in the heart of Old San Juan, I would absolutely stay here again.

Pretty nice hotel for conventions. Upside is that the food at the restaurant beat expectations,…read morebut downsides are underwhelming rooms and the location. The downstairs cafe has a nice cold brew and a chia pudding. The pool and poolside restaurant is a nice area but not much of a view. Gym is on the smaller side. The location is kind of sad, wouldn't stay here over the hotels closer to the beach.

We chose this hotel for being able to play craps at night. Our room was spacious and clean…read more Housekeeping came each day so clean towels and made beds were our greeting upon returning from our day's an activities. Beds were comfy. Pillows were a bit puffy for my liking. Shower was hot with good pressure. The pool area was very nice with ample sitting and some shade. The infinity pool was a cool vibe. We ate in the restaurant for breakfast one morning which was convenient. A couple of dinners were within walking distance at the food court a couple of blocks away. We all walked into the nearby neighborhood to eat a couple of meals so good location. Parking was in a ramp directly across from the hotel Checkin. You have to pay but you get a card which allows for unlimited access in and out of the garage. We didn't have much luck gambling but the full table was open each time we visited, including one time when it was just us. We used the free shuttle to get to old San Juan but it never showed up to bring us back. We had to Lyft back and informed the front desk and they accommodated us appropriately. We had a great stay. Given the January festival in old San Juan when we were there, I'm glad we stayed a bit outside of that area.