What can I say? The Comfort Inn & Suites Waterloo-Cedar Falls went above and beyond in every area. A bit about me, I have been in the travel industry for over 23 years. It's impossible for me to not take notice of everything from how I am greeted when I approach the front desk to the condition of things in the room. In fact my career is taking me in the direction of doing just that, reviewing hotels. Let me say from the moment I walked into the lobby until I left, my stay was perfect. The staff, namely Alana, Nicholle, Quenn and the manager Jim bent over backward to be sure of this. Now a bit about the purpose of my trip, something the staff did not know. I grew up in Waterloo/Cedar Falls. However, I had not been there for 20 years. My has it changed. My purpose though was not to see the city. It was to visit the grave of my mother that I had not visited in the 35 years since she passed away. The very thought had always been overwhelming. I decided a few days ago that it was finally time. I had not actually planned to stay at the hotel but, had been traveling all day and was utterly exhausted. I honestly just spotted it from the highway and decided to stop in to see if they had availability. The next thing I knew I was in a room and soon being greeted by name. This trip was primarily about healing and closure. Though I did not express it to the staff, I was so nervous about what I had to do. Their sincere friendliness and attention to detail made it so much easier. If you have need for a hotel in the Waterloo/Cedar Falls area, look no further than this hotel. In addition to the things I mentioned there is easy access from the highway and anything you could possibly need including grocery, Walmart, restaurants, shopping, and entertainment are literally a stone's throw away. An enormous thank you to everyone on staff, even those not mentioned. They helped ease the pain of this extremely difficult trip. read more

terrible staff super mean to my and my friends we were sitting doing nothing and she yelled at us uncomfortable beds pool very small gym very small overall terrible never coming back read more

I got checked in at the front desk fine and the front desk staff were polite. I was not happy about the happy about the room; there were bugs, the linen was dirty, lots of hair on both beds, and a bunch of spiders in the bathroom. I was only staying one night with my family but decided to go to another hotel instead because of bugs and lack of cleanness. read more

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This comfort inn is just ok. It's an older hotel that has been kept up decent enough. The room is clean and nice. The TV in my room is only a 32" which is on the small side. They also do not have cookies or any treats which I rarely eat but I actually wanted one tonight. I haven't been overly impressed with any of the hotels I've stayed at in Waterloo. If you are a choice privilege member it's worth the points vs staying somewhere else. read more

Clean rooms and friendly manager, Jim. But... Rooms are short on space, and the bathroom sink area is really really small. The hotel needs an update. There were plugs only on one side of the bed. The internet didn't work in the room in the evening or in the morning. If you need a clean place to crash for the night while on the road, it'll do. read more

From the beginning, the staff at the front desk was not very nice when checking in. Lots of water spots on the carpet and it just felt dirty. There are plenty of other hotels in the area that I should've picked. read more

There is a lot I did not like. The first is the unfriendly greeting by the reception staff. They were indifferent to the fact that I was waiting to check in and were slow to respond to my questions. I was asked to sign a waiver regarding a pet. That waiver stated that, if I did not notify them of the fact that a pet would be staying in the room with me, they would charge me as much as $250. When I noted that I had a pet and asked for them to verify that I had notified them of this, it took them a full five minutes to provide that verification. While this hotel is "pet friendly" when asked where I could or should walk my dog the staff at the desk had simply shrugged their shoulders and said, "I don't know." When I went searching for a place to walk the dog all I found was debris laden areas that I would not allow my dog to walk in. I ended up having to walk the dog over to another hotel that had nice grounds where I could allow my dog to exercise. I don't find this type of situation as being very "pet friendly." My room was on the first floor. From 7pm until nearly 4am the next morning, there were children running up and down the hallway talking loudly and playing. Twice during the middle of the night, I attempted to locate the hotel staff and complain and at neither time did I find anyone! At one point, around 2am, I found the children playing on the hotel's computer near the lobby. I told them that it was time they went to their rooms, and they stared at me and then laughed. I had a 10-hour drive to make the next morning and needed a good rest. I probably did not get more than four hours of sleep that night thanks to the inconsiderate children, and the unresponsive staff. The morning "breakfast" was terrible. The bagels were stale, there was no decaffeinated coffee, and there was very little fruit. In the end, I spit out the bagel and went down the street to Panera for breakfast. When I checked out the next morning the reception staff was just as unfriendly as the staff had been at check-in. I got charged $25 because I had a dog travelling with me and staying in my room. A VERY HIGHLY trained dog that did not disturb anyone and did not cause any "damage" to the room. I am sure that if my dog had barked or somehow disturbed another guest I would have been contacted and told to remove the dog. Well, what about the children disrupting the sleep of most of the people on the first floor? I am sure their parents did not pay any extra for their stay, but I paid dearly. I paid not only more money to have a pet with me - a pet that has more manners than those children or their parent or your staff - and I paid in a lack of rest before a long drive home. Further, I paid over $100 for a room AND a continental breakfast yet the breakfast was so bad that I had to go somewhere else for my coffee and morning bagel. I will NEVER stay in this hotel again and I will never recommend this hotel to any of my colleagues. read more

As there are no recent reviews for this Comfort Inn in Waterloo, I would like to provide my feedback. Even though this may be an older hotel, the room was clean and it appears the staff is taking precautions for Covid. The breakfast buffet was wonderful! The staff was extremely friendly and helpful. The sink drain had got stuck and the employee immediately came to check it out. Personally, I think management makes every effort to have 'customer satisfaction.' read more

I was very happy with my stay here. Room was clean, had a frig and microwave. Most importantly, the bed was comfortable and the sheets were smooth and soft. There was lots of towels and they were surprisingly soft. Every time I walked in or out of the hotel the person at the front desk said hello or see ya later or have a nice day, they always acknowledged you. They offer free breakfast, which I was not a big fan of, but other people there certainly did enjoy it. The only complaint I had was there WiFi was terrible. I could never get on the internet with their WiFi, so I had to use my personal hot spot to access the internet. read more

Stopped here for a night while on a business trip. Staff was friendly and the hotel seemed clean. There have clearly been some renovations done recently, and they have made the room that I stayed in look great. I think the bathroom should be next on the list for updating. There was some peeling of paint on the wall and the tub was stained. Obviously a work in progress. I did not use the pool or the fitness room, but they looked very well kept. The staff also offered suggestions for dinner, which is good for local business. They missed the mark on the suggestion for me though. Different tastes, I guess. read more

A quaint cozy place. I normally don't stay at this chain but my first experience here was great. Very friendly desk clerk named Quenn. Aside from great service, a nice surprise for me was the usb outlets they had in the room since I had forgotten my outlet adaptor. They also had some nice little touches in the room that made it feel more homey and less like a hotel. Thumbs up. read more

A comfortable stop for the traveler with indoor pool and hot breakfast. The service is friendly and the rooms are clean. Sleep well!

This hotel is okay. It's definately aged, but made to look modern. The first room we had wasn't the best. There was creaking on the floors and walls when you walked, there was a lot of patches on the walls, the towels were not clean, as in maybe they were washed, but they were stained very badly. They sure didn't look clean. The hallway was very warm as it didn't seem there was any hvac units. The elevator is very dated and really banged up. We ended up getting a suite instead of the previous room. The customer service lacked quite a bit. Especially when we asked the woman at the front desk if we could switch rooms. She was kinda huffy about it. Asked if we wanted to see the room before switching, we said yes so she took us upstairs but her master key wouldn't work. That set her off a little more. We just said we would take it. When we got in this room it had quite an odor. Stale cigarette smoke in the bathroom which radiated out by the door. We were not happy at all. Opened the closet door to a very stained ironing board. The towels in this room weren't any better. I will include pictures. I opened the window and grabbed some cleaning supplies I travel with and wiped everything down. It seemed to help with the smell a little bit. We originally asked for a refund and she refused. Then said the manager can only approve and do the refund, but the manager was gone all weekend. It was 8:00 PM by the time we settled in and made it through the night fine. At least the sheets were clean and bed was comfortable. The breakfast was just ok. The orange juice had a weird taste, didn't stick around to try the coffee. If we had a choice we would not stay here again. read more

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This comfort inn looked and seemed new-- very clean and comfortable. Very nice touches, and the details made all the difference. There were four pillows on each bed, two soft and two firm. There are plenty of outlets for cell phones or etc. Most importantly, the staff was very friendly and accommodating, the room was very CLEAN, the beds were very comfortable, the breakfast was free and the rate was great! read more

I recently came back to Waterloo not planning to stay as long as I have, but a lot of that has to do with the hospitality I have been receiving since I returned at the COMFORT INN OF WATERLOO by crossroads mall. When I arrived, the front desk manager was very friendly and explained everything in detail and made sure if I needed anything he was available. Housekeeping did a very good job on the room and I felt very comfortable always after they had took care of my room. And finally, the hotel manager was very friendly and made sure if there was anything I needed he was available. I recommend for short and long stays to make a reservation at this location, you will not be disappointed in any way with the service on all ends. read more

This is an excellent place to stay. We will use this facility again. Ann was helpful and amazingly courteous during a telephone reservation when we had horrible phone coverage. Jim, the general manager, greeted us at check in. He was very helpful in his efforts to get us to a brew pub as quickly as possible. It is immaculate with an excellent breakfast. The staff couldn't be more helpful. Ann and Jim were great. read more