Today July 20, 2023 I am here now, my job reservered a room for me and I happened to show up durning check out time. Apparently they were packed to capacity so they had all rooms to clean. I had to wait about 2.5-3hrs before anything was available..BUT the manager (I would assume) let me know the deal and kept me aware of how long it would take.. I waited in the lobby and played games read a book. The smell of clean was very refreshing!!! The housekeepers were working very hard matter of fact all the staff to turnover rooms while still receiving calls and visits for reservations. I am proud to say this is one hotel I would return to..because of concern for customers and how hard they work..unfortunately understaffed. This is a thankless job but we are like a place to rest that is convenient and clean and we can because of how hard they work. When my room was ready it was so clean and smelled so fresh..the floors were clean as well. Be nice and appreciative when you check in here because they truly work hard. A huge plus..they had chocolate chunk chocolate chip cookies in the lobby which were freaking delicious. I am very thankful for their attentive attitude and cleanliness and hospitality. read more

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Mixed reviews- The furniture in this hotel needs a facelift. Carpet needs to replaced. Walls are paper thin and can hear everything your neighbors are doing. Window shades had some holes in them and are dirty. Bathroom was nice, super clean, shower was surprisingly spacious. Rooms have mini fridge and microwave and a keurig with pods provided. I was also surprised with breakfast- they had bacon, turkey sausage, pancakes, cheese omelets, biscuits and gravy, cereal, milk & juice, yogurt, warm cinnamon rolls, bagels and toast. read more

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Great hotel. Super nice staff, easy check in. Everything was large and clean. Whole place seemed new. Close to food, gas, and freeway access. read more

The staff here are very friendly and the bed in the room was pretty comfortable. However, the bathroom has awful water pressure. The sink seemed like just a trickle when I turned it on to full blast and the shower head didn't have a good setting. Either the water would come out in a way that would hurt or trickle out, really no in between. read more

Stolen gas,,,,I stayed one night here while driving through on a road trip. Hotel was nice however I parked directly in front of the office and unfortunately I had an entire tank of gas siphoned out and stolen from me. I asked if they would check the cameras and they were not even willing to do that to help me. They kept referring me to the police which of course when you're on a vacation there's not really time to get involved in all that. I only wanted them to check the cameras before I took a day of my vacation dealing with the police. Again found them very unhelpful with the situation. Be awareI leaving anything in your vehicle read more

I do not recommend this hotel because they don't execute on the basics of a hotel stay for a regular traveler who doesn't have energy to complain about problems. Disappointed with my stay. 1. The thermostat has taken hours to warm the room to a comfortable temp and still not warm enough. (It's 9 degrees outside, I want it warm in here) 2. Moderate water pressure 3. Sink does not drain 4. Crappy wall hair dryer. 5. TV remote control doesn't work 6. So-so service (not a deal breaker - I don't need someone nice, just efficient) read more

Upon check-in I was immediately greeted by a nice woman. I had a few questions on my rate and she helped me with patience and kindness. It is so refreshing to get great customer service. The hotel is very nice, and I love the green accents everywhere. They had a complimentary manager appreciation for the guest and although I am not much for drinking while on business it was nice to see them show appreciation to their customers. The room was nice, clean and very spacious. A++++++ read more

I'd been trying for days to get ahold of a person at this hotel. Every time I call, it rings 4 times, then I get an automated menu that tells me to press 0 to speak with the front desk or to make a reservation. I usually stay at the Hampton Inn, across the street, but I was attempting to make a reservation as part of a block of rooms for a wedding. Today, I just called the 800 number and found that while they could give me the block rate, it was a mere $2 cheaper than the Hampton's standard rate, before my AAA discount. For all the running around Holiday Inn Express made me do, I decided to cut my losses and just stay at my usual place. It looks like others have had better experiences...but for me, if they can't even pick up the phone, what confidence should I have in anything else? read more

This may be the best service I have EVER received. Sarah the morning manager noticed I was waiting for my Uber for a very long time and when the Uber notified me that they were still 20 minutes away after waiting for 30 minutes, she actually drove me to my meeting so I was there on time! She is a total rockstar and the friendliest person ever. I cannot say enough good things about this Holiday Inn Express. If I am ever back in town this is where I will be staying! Ben and Faith will take great care of you upon check in and I am so thrilled with my experience here. read more

I stayed here for a night, as my daughter had a softball camp at Wartburg College. A decent hotel, not many frills (not here for happy hour - darn it). Carpet is a little tired, but the rooms are clean. Breakfast is ok. If you are tired of the hotel free breakfast routine, there is an IHOP , Panera, and Starbucks within a half mile of here. read more

Very curteous & accomodating. Rooms were clean & comfortable! They have a free happy hour with snacks & beverages! The weather was calling for strong winds & hail, so they let us park our motorcycles under the canopy! The pool & hot tub were clean; as well! We would recommend this Holiday Inn Express to anyone looking for great accomodations & a professional staff! read more

Stayed here in May after booking the room through Expedia. It's a fairly new hotel, my expectations were high but thankfully were met. The room was spacious, comfy, clean, and decorated with a modern flair. There was a little fridge right in the room which was very handy and the TV actually had more than 5 channels with a working remote! My only complaint was checking in - there was a large group of families with very annoying kids checking in at the same and there was only one person at the desk. We had to wait a good 20 or so minutes which was slightly irritating as the lobby area wasn't that big to just hang out and wait in. I would've given 5 stars had check-in not been such a PITA. read more

Nice, clean and very convenient to Waterloo and Cedar Falls shopping (only wish they would have built it a bit closer to Cedar Falls ~ what a cool lookin' town) ... :) .. Crossroads Mall, Wal-Mart and Target right down the street... could use a bit more convenient parking but a great experience nonetheless ~ read more

Amazing hotel! Nice friendly hotel staff. Great cocktail hours. Everything in the room worked great! Breakfast is awesome as well! Will be coming back! read more

My sister and I stayed here and regretted it almost immediately. She had made a reservation for 1st floor which they assured her of getting, but not available once we arrived a few hours later after the call. The remote was missing a battery. No plug-ins by the beds. I took my shoes of and the carpet felt nasty dirty so I kept my shoes on. First clue was how nasty the elevator carpet was. It was so dirty, I thought the dark spots were wet spots from someone swimming, but found out it wasn't. My sister went to take a bath but the plug didn't work so we rigged it by putting a plastic cup over the drain. She said the lotion they supply was used. The coffee stuff wasn't replenished so I had to go to front desk for more. Then we discovered there wasn't any cups for coffee so skipped it. Not worth the price they charge. Went down stairs for breakfast the next morning which was good. Employee was very nice, gave me an extra blanket. Would we stay here again. Nope! read more

We stayed there for one night this past weekend. We were in a major hurry to check in. Check-in was VERY fast - it only took one minute (if that). The room was large and very comfortable. This is a newer hotel, and it is well-appointed with modern decor. The beds were comfy and the flat screen TV was a nice touch. The only issue we had was that breakfast isn't served until 7 AM on Saturdays; this doesn't work if you need to be out of there by that time. Other than that, I'd gladly stay here again... read more

I saw some less than desirable reviews of this location, so I was a little worried. But I have determined they are all whiners. This location is fantastic. The rooms are new. The happy hour is great. The staff is very friendly and courteous. The location is 5-10 min drive to downtown. I am staying at this location from now on when I am in Waterloo. read more