The staff was nice and tried to be as helpful as they could. The issue wasn't with the people, but the condition of the rooms themselves. The hotel seems to be deteriorating with time without getting much maintenance. Our room (on the first floor) had wet carpet and was very musty, so we requested a different room. Thankfully we got a new room that didn't have the musty smell, but had some lingering smoke smell. It would have been nice if we could have opened up the window, but it doesn't open. The room (307) was on the third floor and the elevator was broken. The room I got was an accessible room, so we weren't "lucky" getting the room; it was probably going to remain empty since a person who needs the accessible room probably couldn't come up here anyway. The room had issues. 1. The tub was fine, but the sink water didn't have enough pressure so I actually went to the shower tub to wash face and hands. 2. The toilet seat is really old and has stains on it that can't be cleaned off. They need to be replaced. 3. The fridge was broken. My food kept freezing so I tried changing the setting to 1, but it froze everything completely. The next day, after I had thawed out my drinks, I changed the setting to 7, and everything was frozen solid again. I tried asking front desk what setting was the colder side, and they didn't know. Either way, it freezes everything on whatever setting it's on. 4. The fridge, air conditioner, and bathroom vent are LOUD. I was able to turn off the air and the vent to sleep, but the fridge was still chugging along and if I had known it was so broken, I would have just unplugged it rather than trying to use it. I've just listed some things that I expect to be better even at a budget hotel. *****previous review 2023**** It's a 3-star hotel. That's what it felt like. Except for the service. The staff was excellent, and everyone was as nice as could be, from the front desk to the maids, to the kitchen staff. Thank you. The room. We had a king bedroom on the first floor. This is a dog friendly hotel, and all the guests with dogs must be given rooms on the first floor. There were lots of people with dogs, and we could hear some barking and whining. The carpet in our room was damp, and there was a damp, moldy smell in the room that they tried to mask with some kind of febreeze-like chemical. After leaving my clothes hanging in the closet for the night, they smelled moldy in the morning, though it didn't linger after I left the room. Thankfully, our room had no cigarette smell, though our friends on the same floor said they had issues with it. The smell was the worst part of the stay. A few more minor issues: 1. There was a hole on the ceiling where paint had chipped off. I kept seeing it from the corner of my eyes and jumping, thinking it was a bug crawling on the ceiling. 2. The toilet needs more pressure. I had to flush at least 3 times after peeing. Imagine how many times after pooping... 3. The phone in our room had a wrong room number and didn't work. There was no ringtone, so when I tried to get the front desk, I couldn't and ended up having to walk out there. Now the good: 1. location is awesome. Right around the corner from Starbucks, and across the street from this amazing farm market with everything you can imagine. 2. pillow was so comfortable 3. loved the looooong vanity in the bathroom. 4. bow-tie toilet paper lol. Reminded me of a cruise.... read more

Cheaper hotel, you get what you pay for. Was ok for what I needed, a bed to get me thru the night. Front door garbage can was overflowing onto the ground. Bed was comfy, pillows were not. They were half pillows balled up with what felt like wet rags knotted inside them. Toilet is not even a foot off the ground which is weird. Room appeared to be clean and I didn't find any bugs. read more

Location was the only thing good about this place. Room was dirty with many stains on the carpet and chair. Gnats flying all over the place. Smelly, dingy, dirty room. The front desk staff were rude, inhospitable, and we could tell they didn't like their job and took it out on the customers. One of the front desk staff became hostile and very defensive when I complained that we were not pleased with the customer service. On the room key folder, it states, "We are committed to being at our best...If you're not happy with your accommodations or service, please let the front desk know right away." Well I did that, but it didn't help. Actually made things worse. And the cost wasn't that great either. I should have stayed at a different hotel in the area. I won't make that mistake again. read more

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Room and clean and everything worked as expected. The best part of this hotel for me and my family was the pool. This has to be the hotel with the warmest pool and hot tub I have ever been too. I hate to recommend it since it would mean more visitors and people in the pool the next time. But I guess I have to since it was so great. read more

We had a really nice stay. I'm a local who just wanted to get away for the night to swim and sit in a hot tub. We got 2 rooms and both were clean. The hotel has been remodeled. Breakfast was good. The floors could have been cleaned more often (it's snow and salt season) and the elevator broke down last night, but otherwise we had a nice stay. It was an excellent value for the price. Staff seemed friendly. read more

Located less then 15 minutes from MSU. From all the choice hotels I've stayed at in the last three years, this has been the best one (although from the outside it's not as pleasant looking compared to others). The staff at the desk are welcoming and nice. The rooms are updated and clean. They give free pizza on Tuesday and Thursday nights, cookies everyday. Breakfast is like any other choice hotel. Tip: if you buy ice cream, they do allow you to use the freezer downstairs. Just ask the person at the front desk. read more

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Always pleasant to stay here. Maria is such a sweet lady and was wonderful with our room. Really made it a nice touch and was so nice to my daughters. Breakfast was good and everyone was friendly. I stay here about 3x a year while in Lansing and the rooms are always nice. read more

I LOOOOOVE this hotel. I will never stay anywhere else when I need to stay local to Lansing MI. My family had to come and stay for 7 days (and counting) for the fact that our new rental house fell through after we already packed up and left and we didn't have a home to speak of at the moment. Laura is the greatest!! She will always do you right! They allow dogs here as well, we were able to bring my 5 month old lab to the hotel and they even hand out little dog biscuits to him. And the manager Bill loves dogs as well. They always hook us up with everything we need, no questions ask. Even when I was struggling to make the room cost, they gave me room to make call and what not to get my stay paid for. After all said and done they started giving us good deals on our rates for our extended stay. I have never felt so comfortable and like "at home" being at a hotel. Pool and hot tub are clean and well taken care of. MY KIDS LOVE IT!!! Book with them!! Makes sure you ask for Laura, she will take good care of you!! read more

If I could do no stars I would! The pleasant little bundle of joy at the front desk denied pool access saying we were not registered guests when we books the entire party room which is 3 times the rate as a normal room. In addition said we were not allowed to leave the area (party room). All at a holiday Christmas party this lady denied access to use of a pool with adult supervision. We rented this hotel area 3 years in a row and is the last time we will use this hotel all over pool use. read more

Came to Lansing with my 80 yr old mother. When we first arrived the lady at the front desk did not acknowledge us, so I spoke up and said we have a reservation for tonight. "Her response was I figured that since she's (my mother) is searching for her ID. I hello how can I help you, would of been nice! When we went up to find our room, the carpet in the hallway was disgustingly dirty! and smelled horrible. Got into our room and that was much better beds appeared clean as well as the room. We got settled in and used the restroom and the toilet wouldn't flush. It was late so we called down to the front desk first thing Saturday morning. 7:30 am, was told maintenance man wouldn't be there till 9 am. Well he never came and we had to go down to the lobby to use the restroom! mentioned the bathroom again and still no one came! My 80 year old mother wasnt able to make back down again, so I used the waste paper basket to fill the back of the toilet so my mother could flush. WORST CUSTOMER SERVICE EVER WOULD NOT RECOMMEND THIS HOTEL TO ANYONE!!!! read more

Rooms was clean & had plenty of towels, pool was nice & the hot tub was hot! Had a good stay here also had a class in the capital room which was nice too. read more

Yes, this is a 5 star review for a Comfort Inn, but you need to understand that a hotel room here is $80 and it's very clean and updated. For $80, this is a 5 star hotel. If I had paid $150 for it, I wouldn't have been as impressed. I needed a cheap hotel for one night in Lansing, and since this was only $80 and had a few good Yelp reviews, we tried it out. The lobby is remodeled and very nice, so that was a good first sign. The actual room was very updated with nice beds, a new TV, etc. It wasn't outdated at all. The bathroom could use a few updates, but it was clean so we didn't care. Really the only complaint that we had was that the blow dryer started smoking while my friend used it and then it just totally died. If that didn't happen, we wouldn't have had an issue at all. If you're in need of a hotel for a night or even a few days, check it out. Even the continental breakfast wasn't terrible (juice, coffee, tea, bagels, pastries, etc.). For $80, I expected a lot less, so we were pleasantly surprised at how clean it was and for the friendly staff. read more

I cannot believe ni one has posted a review on this location. $80 king size bed room. I'm so incredibly impressed with professionalism, friendliness, space, and cleanliness of this hotel. Everything from lobby to rooms, is absolutely pleasant. Very nicely decorated and very clean. Linens smell clean and feel crisp. Air conditioning unit cooled down room in 3 to 5 minute's. I feel like I am lounging in a freaking igloo! They have both soft and firm pillows for.your choice. Fully equipped with charging units including so cord outlets.free wifi and cable and free breakfast from 6 am to 10am. Rooms have small refrigerator and microwave. Bathroom is spacious . Large mirror and double sink. Staff is incredibly accommodating very Impressed! !! read more

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Dont believe their website or customer service, there was not a mask in sight on the property. The receptionist had the nerves to tell me mask are not required here. Of course they make sure to charge your credit card as soon as you make a reservation, so you're screwed by the time you realize you're in a Plague hotel. read more

Clean place, comfy beds, friendly staff. Nothing bad, nothing fantastic. Stayed here during Michigan State homecoming for a few nights and although it was a great value I thought a 10-mile uber ride was nothing - it was something. A solid 25-30 minutes from campus each time. My fault for not booking a place sooner, so that's obviously not a ding on the hotel, but I probably won't stay again next time I'm back in East Lansing. read more

Sorry, the place is a dump! I'm here for work and thank goodness I don't have to pay for this room. I don't even know what the cost is but it doesn't matter. Don't advertise something and then not make good on it. The fitness center is a joke. There is almost no light in the room which is about 10' x 10'. There is a tv in the room which doesn't work. When I asked the front desk staff for help, someone came to the fitness room about 10 minutes later looked around for a remote to the tv and couldn't find one. The lady left and never came back. When I was done working out I found her at the desk and asked what was going on. Her reply was "well a universal remote doesn't work so I don't know what to tell you. I guess we will have to order a new remote." Of course there was no apology to me since ordering a remote won't help with my stay. The parking is horrendous. There are only a few spots that are close to the entrance and the other spots are not well lit. Not very safe! Very glad I don't have to pay for this place. I wouldn't willingly stay here! read more

I was treated by the clerk who worked in the afternoon on 11-09-2022 around 3pm like she hated me and my friend because of our skin color. She was nothing but rude and discourteous. We went there to get away from our troubles, soak in a hot tub or swim in the pool. Both of which were very cold. The beds suck. Later after we discovered the issues with the pool and hot tub. We told her that we wanted to check out. She kind of rolled her eyes at us and said ok you can check out. Before we left we enquired about a refund. She said I said that you can check out, I didn't say that I was going to give you a refund. Not only was she rude and discourteous she had a couple of guys hanging around. One stayed in the shadows of the dining area. Well finally we talked to the manager later. She was supposed to refund my money, but when I checked my bank account there was two withdrawals. The manager assured me that it would be alright and it looks like that when they refund money. So now instead of 117 and some change I played 234 and change. I am not happy at all. read more

This isn't a five star hotel not was I expecting it to be. I'm sure that's why some give it a poor review...seriously, it's a Comfort Inn. Parking is good. We had just came from Chicago where we payed $70 a night for parking. So for us the parking was no issue here. Overall it's very clean, friendly staff and great value for your money. It also has a free breakfast. Not a carbfeat, a real hot breakfast with lots to choose from. Anita did such a wonderful job running the breakfast the days we were there. She makes you feel like your a guest in her own home and is very warm and welcoming! All the front staff was attentive and friendly. We would stay here again next time we visit Michigan. read more

This is such a nice hotel, especially for the price. It's conveniently located and very clean. We enjoyed the indoor pool and hotel tub. Also, every single staff member I interacted with was very pleasant. They even make a courtesy call to the room after you check in to make sure everything is in order and see if there's anything else you might need. Breakfast was nice, too. We will be staying again in the future. read more

Very disappointed. My second stay here. Cemented in the hot tub , the reason I came back, and the pool was down as well. Clothing of a previous guest was found under the ottoman, and dirty boot prints in the bathroom. Also, no washcloths! I would guess, that It was a new employee doing breakfast, didn't wash the tables when customers were done & didn't restock anything but coffee cups. I will not return. read more

This hotel was very clean, very nice, and the staff was pleasant! Would recommend staying here especially for a short stay or business trip. The breakfast in the morning wasn't good, but that was my biggest concern. Comfy beds and adjustable air conditioning. read more

Attentive staff, clean, quiet, pool was heated, hot tub great, workout facility, laundry, good breakfast with many protein options. Awesome, unique grocery store across the street. I would stay again! read more

Our family stayed here in January 2019 for a family getaway. It was to be 'instead of a lot of gifts at Christmas' thing. So, I looked for a hotel that was centrally located for all the family to get to and Lansing was it. I booked 5 rooms for two nights through BOOKING.COM more than two months in advance. I added a special request for two of the rooms to be adjoining since my one son has 4 kids, two of them teenage girls. I waited a couple of days then called the hotel to make sure they had seen the special request. Staff Brittany, who was very nice, said that the booking had not yet been received by the hotel. She asked me to send her the confirmation email. I did and waited a couple more days then spoke with Brittany again. Nothing from BOOKING. I called BOOKING who said they would resend it. More phone calls back and forth, yadda, yadda... To make a long story shorter, Brittany, again so very kind, said she would just reserve the rooms and wait to see if BOOKING would actually come through. Check in day all the kids and their families got there earlier than us two old folks and were all checked in by the time we arrived. While I waited in line to check in, I recognized Brittany's voice. When it was my turn, I said, "Hi, I'm Wanda." She smiled and said that the BOOKING reservation never came through but that the hotel had booked all the rooms at the BOOKING price and we were all set. Wow, talk about going above and beyond!! Thank you, Brittany and Comfort Inn. The hotel did not disappoint. I prefer a smaller hotel with a more casual (not stuffy) atmosphere and this place was perfect for us. The pool and hot tub area was sparkling and stocked with towels. Our family spent a lot of time in the pool and hot tub, which was the reason I picked this place. Not many of the smaller hotels have hot tubs, it seems. Our rooms were perfect, clean and comfortable. Breakfast was great with enough food options to meet everyone's tastes. ALL THE HOTEL STAFF was friendly and helpful. Can't say enough good things about the staff! Also, we went on a tour of the Capitol building while we were there. Lived in Michigan all my life and it was my first time. We all enjoyed it and I would recommend it if you haven't seen it. You know, we don't usually remember all the 'stuff' we get for Christmas, but we DO remember the times we spend together. Thank you, Comfort Inn, for a memorable weekend. You will see us again. read more

Not a typical comfort inn. This place is great. Clean, modern facility. Clean rooms good amenities. The staff was very polite, spoke english and were cheerful. Breakfast was better than most. The cost was more than the typical Comfort Inn - $109.20 with a discount read more

Nice. clean. Shout out to Meko for her excellent customer service. She checked me in and what a delight. She was friendly and professional and answered all my questions. Today I stopped by coffee area and mentioned I was looking for a bowl. She immediately went out of her way to get one for me. read more

I can't comment on the rooms, but I can comment on the staff and overall environment of the hotel, as I come here often for trainings. The staff here have always been super helpful and very friendly. And it's the same staff time after time of coming here, so there doesn't seem to be a high turnover, which is always good. The hotel is clean and inviting, with a very nice dining area for breakfast (or in my case, training luncheon), and an inviting sitting area with couches, chairs and a tv near the lobby area. read more

When I made my reservation on the phone (the day before arriving), the staff neglected to tell us that the hotel was under going major construction. read more

Really clean, comfortable beds. Great breakfast stocked with bananas, apples, oranges, oatmeal, waffles, eggs, sausage, and more. Decent pool/hot tub. Overall great amenities for price. Friendly staff to round off our night stay. read more

Great hotel and staff that exceeded my expectations for a hotel of this category. Most of the hotel appears relatively newly renovated and, hence, is very good condition. The lobby, for example, is quite impressive. The room was clean and well sized. (The bathroom could have used a new painting, but that is a very minor complaint.) The free continental breakfast was significantly better than most, offering a variety of yoghurts, breads, muffins and bagels, two waffle makers, fresh fruit, and surprisingly good coffee. Finally, the staff was extraordinarily friendly and welcoming, clearly trying to make the guests feel comfortable. Overall, a very good experience at this hotel. Highly recommended! read more

Stayed here a couple of weeks back, and overheard another guest at breakfast mention that his experience was better than at one of the expensive chains! Though I won't name-drop the expensive chain's name, I must concur with the other guest! Staff was friendly and meticulous, and the bed and pillows were amongst the most comfortable I've ever slept on! Other hotels can take a page from this hotel's book!!! read more