Brightstar care is overall the best home health company I worked for. The training was on point…read more They made sure we were ready for a client. They actually set us up right away with work after training was complete. The staff and the company is a five star!

I have written a favorable review before....but had to add this. If you have any issues, call, and…read morethey will bend over backward to take care of you. I'm so thankful for them, with a special blessing to Torry.

Pulmonology Employee: *****Kalessha*****…read moreJust received a lecture and received a very unprofessional call from an unhinged employee she advised me I was sending too many messages on the app. I sent only two and then she proceeded to advise me I'm getting on her last nerves. Her name was Kalessha she works in pulmonology she was aggressive , rude and unhinged. She made me extremely uncomfortable I've never been spoken to that way by anyone at a doctors office. Her behavior was very alarming and violent. She also advised me that there was nothing wrong with me.

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

I was involved in an accident in January. I was referred to this ATI location for PT. I was a…read morelittle hesitant of going because of a previous experience at another location. I'm glad I gave them a chance. After having been in therapy for a few months, I feel much better thanks to all the staff members. Thank you everyone.

Came for worker compensation staff really nice ! Shout out to Kali& Sarah ! Definitely made me feel…read morebetter during my time at therapy definitely would recommend. Good job portage ATI

Lori & Dennis take a personal approach to their clients, and the smallest detail is never…read moreoverlooked. They provide quality care, dignity, compassion, a willingness to listen any time, and offer suggestions. My loved one is very content with her caregiver and looks forward to her arrivals. AHBC also provides an app that we can view any time, showing caregiver schedules, ins/outs, shift notes, and I can also rate her service for each day. I view it every day which helps me feel more connected. I am thankful I chose them, and I highly recommend them.

I have worked for At Home by Choice for a little over a year now, and I can finally say that I love…read moremy job! Lori is such a caring and compassionate person and I am lucky to call her my boss. Her and Dennis are not only amazing owners/bosses, but genuinely wonderful people with huge hearts. Not only do they care about their employees and treat us like family, they also train us to treat our clients like family. If the time ever comes that anyone I know needs a in home caregiver for their loved ones, I will recommend my company in a heartbeat! I would trust each and every single one of my co-workers with my own family members! Excellent people and an excellent company! Honestly, if I could give more stars...I would.

Three family members have been seen here over the last 3 years, so clearly we are comfortable…read morecoming here! All the ppl are great, we have liked them all!! I can't remember all the names, but Brittany is always amazing. They are quick and easy to schedule with.

Type, quality, and expertise to say the least. Each therapist I have worked with has made me feel…read moreconfident and comfortable. It definitely feels like a family!

The owner, Gina, is knowledable. The caregivers are well trained and polite. Couldn't ask for a…read morebetter option for my mom.

My experience with Ignite Medical Resort Dyer was extremely disappointing and concerning. Based on…read morewhat I observed during my loved one's stay, I believe the facility falls far short of the standard of care and professionalism that its name suggests. On the very first day of admission, there was a cloth chair in my loved one's room that appeared to have dried human waste on the armrest. I immediately brought this to the attention of the staff. After investigating, I was assured that the chair would be removed right away. However, three days later, the chair remained in the room. Throughout the stay, the level of care, responsiveness, and bedside manner displayed by many of the nursing and CNA staff was unacceptable. The facility appeared to be understaffed, and there was a noticeable lack of urgency when patients required assistance. On numerous occasions, we used the call button to request help for my loved one. Not once did a nurse or CNA respond to the call button in a timely manner. Each time, a family member had to physically walk to the nurses' station to request assistance before anyone responded. My loved one shared a room with another patient, and I frequently overheard that patient calling out for help. She could often be heard moaning, groaning, and asking for assistance for extended periods. When staff eventually entered the room, I was shocked to hear them scold the patient, telling her that she was "always calling" and that she "didn't want anything." Witnessing this interaction was deeply troubling and demonstrated a lack of compassion and respect for a vulnerable resident. Another concern was the apparent lack of engagement with residents. Many elderly patients spent entire days sitting near the nurses' station with little to no interaction from staff. They appeared isolated, disengaged, and unhappy. The most disturbing issue occurred when I noticed what initially appeared to be clumps of dirt or lint along the wall behind my loved one's bed. Upon closer inspection, I discovered that the area was covered with hundreds, if not thousands, of ants crawling along the wall and throughout the room. I immediately reported the issue to staff. One CNA responded by saying, "Well, I just got here." A nurse then acknowledged that she had already informed the day aide about the ant problem. This indicated that staff were already aware of the infestation, yet no action had been taken to resolve it or relocate the patient. When I expressed my concern and disgust regarding the situation, the nurse rolled her eyes and told me that I should contact maintenance about the ants. I found this response unprofessional and inappropriate, especially given that the issue involved patient health, safety, and sanitation. My final negative interaction occurred during the discharge process. The nurse manager reviewed my loved one's discharge instructions and medications. When I asked questions regarding follow-up medications, I was met with visible irritation and an unwelcoming attitude, as though asking questions about my loved one's care was an inconvenience. I strongly believe the facility should reevaluate its hiring practices, staff training, accountability measures, cleanliness standards, and responsiveness to patient concerns. Patients and families deserve compassionate care, professional communication, and a clean, safe environment. The one positive aspect of our experience was the therapy department. I did observe meaningful improvement in my loved one's therapy progress, and the therapy staff appeared dedicated to their work. They were the bright spot in an otherwise disappointing experience. I was relieved when my loved one was discharged from Ignite Medical Resort Dyer. Based on my experience, I would not choose this facility again. I encourage families with loved ones in nursing homes or rehabilitation facilities to visit frequently and remain actively involved in their care. Photos and videos documenting the ant infestation are below.

DO NOT SEND UOUR LIVED ONES HERE…read more Pretty sure they are a big reason my dad passed away way sooner than he should have. They are not set up to take care of sick patients. The person in charge of nutrition didn't even know what meds my dad was on. He went downhill so fast there that we said we were calling 911. They ended up doing bloodwork and sending him after we said that. Got to the hospital and it turns out none of the bloodwork they sent was his. I'm pretty sure they fudged it just to get him out of there so they weren't liable.

Lost mother mid January. Vna very unprofessional. Mother had bed sores Amazon delivered pads…read morefaster then vna could provide them. Had to use puppy training pads because vna couldn't provide chucks . Some of their staff needs further training . Wish would have used someone different. Caretakers that we hired were great and very knowledgable and helpful in hospice and knew how things work would have been lost without them. They were the heroes in my eyes not vna.

VNA helped our Dad when he was in the hospice center in Valparaiso before the pandemic. And when…read moreour Mom passed recently, they were more than accommodating when she had our help with the traveling nurse care during the pandemic at her home. This organization was so caring and helpful during our difficult time. Highly recommend.