We used Heartland Hospice for my mother's care. She died in the early morning hours. Before she…read morepassed I called the on-call number 3 separate times!! The nurse called me back and said she'd be out the next morning. 3 times I called! She never came out! She had the audacity to tell me that my mom was not going to die. I kept telling her that things were different. They didn't make her last days comfortable. They made them miserable!!! Oh, if I had a do-over!! But that's something I have to live with. The on-call nurse should be fired. Worthless! Am I angry? Yes!! I hope the on-call nurse dies the same way she let my mother die. No compassion.

My father was dying from cancer and needed to get home ASAP. They kept trying to put off the start…read moreof hospice care by a day, and it took hours of fighting them over the span of two days to get him home the day initially promised. Deb, the intake nurse, was AWFUL. She treated my dad worse than a piece of furniture. She talked to him and knew that he was conscious. But she left him completely bare from the waist down, then went out to her car for a catheter, and left him there struggling to cover himself. Once she got him set up, she kept noting how agitated he was, and we told her that he was afraid, so she decided to sit a few feet from him and loudly and graphically described how she thought his death would progress. He heard everything. She estimated he'd last three days, but she absolutely broke him. He died about an hour after she left. I think she was the on call nurse, and she ignored our calls as we tried to get help to make things easier for my dad. Everyone from Heartland who came after he died was fantastic, but at that point, who cares?

Our experience with NIHospice was truly amazing. From the very first phone call until my recent…read moregrief group, there has been someone available to talk to and who has helped with every step. My mother lived with us and we were so relieved to know that we were not alone in this next journey. We (especially me) were in denial. Mom looked better some days but we still had to look at what was best for her. The nurses and aides were a constant source of information and support for us. There was always emotional support as well! For that, I am extremely thankful. There were some days that I felt I couldn't do it all and I didn't need to worry because I was never alone. When the day came to say goodbye to Mom, we were not alone. Every step of the way, our nurse led us, through the process of making final arrangements for Mom. There are many opportunities available to meet with a counselor alone or in a group. These opportunities include phone calls, texts emails or in person conversations. Resources are provided as well. I am forever grateful for the support from Northern Illinois Hospice and the many people who I have met on my grief journey so far. I recommend Northern Illinois Hospice Care for your loved ones and for those of us who are in the position of caregiving. Theresa Gregorcy, Caregiver for Carmen Cruz

Our hearts are full of gratitude to Northern Illinois Hospice - their management team, as well as…read moretheir dedicated, compassionate caregivers. From the time our dad was admitted to Northern Illinois Hospice, he felt it was the best decision for his healthcare, as he was at home with family, comfortable, painfree, safe, and well-cared-for. His caregivers were gracious and empathetic, while also being realistic and informative - both with Dad and our family.

It has taken me 6 months to write a fair review for them. I think after death, family members have…read morea tendency to blame someone or be angry, so I wanted to take some time. I can say that I am writing this with with no anger; however, a warning needs to be put out for future patients. To make a very long and difficult story short as possible . . . my father passed away under the care of Passages from a terminal illness. He was in significant amount of pain at the end stages of his life. He was receiving home care and the passages medical team (all nursing staff with one on-call doctor) were not able to properly manage my father's excruciating pain. At the time, we did not know if it was due to the medical incapacity of the staff or if my father's pain was just untreatable and difficult to manage. When my family introduced taking my father to a hospital (ER based) due to his pain, his primary nurse misinformed us. She stated he would have to go through "so many things like taking blood" and other life saving measures (i.e. ivy fluid) and he would be subjected to unnecessary procedures that he would not be able to tolerate. The nurse also inserted that if we take him to a hospital then Passages care would have to be terminated. After their nursing staff was unable to reach their on-call doctor for 2 days (their excuse was that it was due to a holiday weekend), we could not allow my father to endure another hour of pain. My father was taken to the nearby hospital. The ER staff were informed of his hospice care and took him into a wing for similar patients. They honored our wishes to have limited life saving measures and was able to insert the minimal ivy fluids to push through his much needed dosage of pain medication. Even the hospital staff were horrified to know how little pain medication he was receiving from Passages Hospice, as the doctor at the hospital needed to push through 10 times the strength of his pain medication for my father to be comfortable. During the last 2 days of his life, he did not moan in pain as his pain was being appropriately managed at the hospital. This was the clear indicator that showed my family that Passages Hospice did not follow through on their mission, which is to help the patient through the end stages of life with minimal pain and comfort. If you are looking for Hospice care, I recommend that you go with a Non-Profit service. We did not know that Passages was a For Profit company and assumed every hospice company is a Non-profit. This company is just not competent to take patients who are in significant amount of pain. They only have one doctor (on-call) and no back-up to their on-call doctor. The nursing staff did the best to their ability but they need more training. Perhaps they are discouraged from "losing" their patients to a hospital, which means less profit for them. All they needed to do was to be honest and tell us that they could not manage my father's condition and pain any longer. We would have taken him to the hospital earlier, so he did not have to endure so many days of pain and agony. I am only sorry that I picked Passages for my father's care. They have left our family with much feelings of regret and guilt. DO NOT GO TO PASSAGES FOR HOSPICE CARE OR YOU MAY EXPERIENCE THE SIMILAR . . . PAIN AND SUFFERING FOR YOUR LOVED ONE.

give Hospice care Of America 1 star and that is only because I had to give them something…read more HOWEVER, on behalf of our nurse Stephanie, I would give her 10 STARS. She was a complete professional who went above and beyond for my very sick mom. Management was mostly unprofessional, always trying to reduce visits or change nurses. Which caused alot of confusion for my mom. On a particular evening the night answering staff forgot to send a nurse out for an emergency and let me wait half the night, until I called a second time. When I spoke to management the next day about it, I was told I should of been more clear in what happened? Well my mother fell out of bed and was seriously confused, not sure how much more clear I could of been? Truthfully, there are very limited staff that really cares at this hospice, except a select few. They made us feel like we where more of a burden because my mom required more care, then what one might consider, more then an average patient. Which is a shame! My mom deserved more then this in her last days! I deserved more then this as a caregiver already watching my mom die before her eyes. Stephanie your in my heart forever. Hospice care of America you failed us at the very service you are offering!

From the owner: Hospice is a health care program that is designed to meet the intense physical, emotional, and…read morespiritual needs of anyone who has been diagnosed with any life limiting illness. Hospice allows an individual to spend the final months of their life in the comfort of their home, surrounded by their family and closet friends. -In-home nursing visits -Home Health aide services -Counseling Services for patient and family -Prescription and over-the-counter medications -Medical equipment and supplies -Continuous care -Respite care -Volunteer -Therapy -Bereavement care There is no cost to the individual or their family for hospice services. Hospice Care of America will never refuse hospice services to any person based on their eligibility for insurance, medicare, or Medicaid Benefits. We are committed to providing the highest standard of excellent hospice care. Our trained and experienced staff is dedicated to meeting the complex needs of our patients compassionately, respectfully and prayerf

This is the most disorganized, inconsistent, unreliable and untrustworthy home health company in…read moretown. They don't take issues seriously, and don't do much to resolve anything. They lost our contract and money in the beginning and wanted us to redo and repay everything again.... Unbelievable. They also don't let you know when (day/time/who) they are sending..... There is a constant revolving door of staff and caregivers - no-one stays with them long..... it's frustrating.... They are completely incompetent. If you need good care for your loved ones, look elsewhere.

jasmine is absolutely phenomenal caregiver and the rest of your staff. oh and by the way…read morecongratulations on your promotion well deserve!

A long time friend was there. The staff was very nice. The rooms were very nice and little room off…read morethe patients room for a family member to stay. The grounds were also the pretty and serene.

My mother was diagnosed with Lymphoma on April 1, 2023. She was at home on her road to recovery…read morewhen she took a turn for the worst and went back to the hospital. Within hours it was suggested that she go into hospice and she agreed. This facility was warm, beautiful, extremely clean, updated and very accommodating for visitors... Murphy beds in the patient's rooms, separate showers for visitors, kitchen area, prayer room, and they even had high chairs and a play room for kids! My family and I were so impressed. We were amazed with the staff. Many staff members were of the younger generation and we were astounded at the devotion and compassion they gave. And although my mother was pretty much sedated the entire time, they treated her like a Queen. They were so delicate, and respectful. They answered all of our questions-- and we had lots of them! They were more than willing to explain the process and keep us informed of every step. My mother passed within 24 hours of entering the facility with her family surrounding her---Three weeks to the day of her diagnosis. It all happened so quickly. Their procedure of when someone passes was beautiful, gracious, and filled with love and respect for the family and the deceased. The entire staff took part in the departure procedure of the deceased. They took care of absolutely everything. It was the absolute best decision to bring our beloved mother here.

There are simply not enough words to express my gratitude to everyone at Heal To Thrive, especially…read moreMrs. Davis. Like many daughters, I was very protective of my mom. Trusting someone else with her care when I wasn't there was incredibly difficult. I worried whether anyone could care for her with the same patience, kindness, and respect that I would. Those worries disappeared much sooner than I ever expected because of the wonderful people at Heal To Thrive. The caregivers were dependable, kind, and highly skilled. They knew how to respectfully help my mom with the everyday tasks that had become difficult for her while always preserving her dignity and independence. Their experience gave me confidence that she was receiving excellent care. The caregivers and my mom (and me) became close in a short amount of time. They shared stories, ate meals together, and watched my mom's favorite TV programs. Mrs. Davis was an invaluable source of support for both my mom and me. She knew I was hesitant at first, but with her thoughtful guidance and professionalism, she quickly earned my trust. She helped me navigate situations I had never faced before, and her genuine care extended far beyond her role. Every caregiver we met was wonderful. Although I won't identify them individually to respect their privacy, I am deeply grateful for the kindness and care each of them showed my mom. Thank you, Heal To Thrive. ---Susan 2026

Beverly Davis is horrible.My family contracted service in April,paid for 2 months as requested. The…read moreservice was terrible,caregiver never looked at menu list provided,didn't even know how to make eggs. After 4 days of "care" went to hospital,service was canceled. It's now almost November,still wait for a refund due. Charged 7K for 4 days of service. She does not respond to emails,texts and is nasty to deal with. The most unethical, unprofessional business I have ever dealt with. She filed bankruptcy under another healthcare name, beware.

If I could rate ZERO to post this, I would. Im so appauled at the so-called "comfort care" this…read morecompany has shown. Wrongs were done on so many levels that I don't know what to list first. But most importantly the lack of comfort concern, the absolutely omitted compassion for both our beloved deceased and the family members, as well as respect is utterly unacceptable! HOSPICE is the last care a person dying can receive and a family's greatest hope that we can find peace through that care somewhere in the heartache. Instead it was bitterly unsettling and down right disgracefuI! I will never recommend your services to any one! Ever! Tammy N.

I could not agree more with this previous one star review. If I could close down this business I…read morewould. We were lied to and lost the chance to be with our mother at the end, missing her final moments because they cannot be bothered to monitor vital signs. No comfort, no care, just not truthful and horrible. I warn you find another hospice care.