Plush Limo consistently provides reliable transportation and courteous drivers…read more There vehicles are always newer, clean and well maintained. They definitely provide the best service around.

They have no limos? Pretty sure they source it out at four hours minimum and $250 per hour! I need…read morea limo, I do not need an SUV or a van.

My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

This is the best Limo service to use I would recommend it to anyone who needs to be driven anywhere.read more

I reached out to American Limo for a last minute vehicle request due to another cancellation. It…read morewas literally 3 days before the wedding and I was frantically helping my friend try to locate some sort of transportation for her wedding. I reached out to American Limo via Yelp then later moved to email/text. Bill Payne was an absolute pleasure to work with and did everything he could to try and make this work for us. Unfortunately we did not end up using his services but I'm so so appreciative of his assistance. God bless you Bill!

Excellent service, prompt & professional driver. Had a…read morewonderful experience with this company. Spent a day with a group of friends doing a wine tour, could not have asked for a better driver or guide. Gentleman knew the area and history of many of the places we visited. Car was clean and in excellent condition. Everything was ready and waiting for us. Will definitely use this company again and recommend to all I know.

Everything went well!!! Great communication DOROTA was the best!! Patient and kind and picked us up…read morepromptly. We added more time while on the ride it was absolutely no problems!!! Would absolutely recommend and book again!

Buyer beware...if there was a star rating lower than one that I could leave, I would do so…read more I contracted this company to take me and a group of my friends to McAdenville to see the Christmas lights for the holidays. I researched several companies and ultimately decided on this company. Since I had never worked with this company before I reviewed the Yelp reviews and although some were less than stellar I decided that maybe those people were being a bit dramatic and perhaps it was their fault that they had a negative experience...especially since there were a few reviews that seemed to be positive. I contacted the company and reserved the date, provided the details and immediately paid the deposit to ensure everything was locked in; this was done MONTHS in advance before my expected event in December. Well...I should have listened to those negative reviews, b/c approximately 3 weeks before my event the company calls me to tell me they will not be able to fulfill the event b/c they didn't realize that an earlier event they had, which was using the same party bus vehicle, had a drop off in asheville and they will not be able to work my event 3 weeks before my event was to take place. At this point/date there are no other companies that have availability for me to contract with to perform the service that i contracted this company to do. It is very frustrating to do all my due diligence and book well in advance, pay all necessary fees, only for this company to call at the last minute and cancel. I think that is very unacceptable and their response was that they could show up to my event at 10pm to pick us up and would only charge my half of the total use of the bus...which is pointless b/c the lights at McAdenville end at 10pm and even if they didn't, this offer from them was completely ridiculous. I attempted to contact other companies, but at this late date most all other company party buses we're already booked. Thankfully I didn't have to have to fight with them to get the refund of my deposits... but please be careful if you decide to use this company, because they are completely unprofessional and evidently even if you book well in advance they still may cancel on your event, thus screwing you In the end!!!

I want to thank Affordable Towncar Service for being a part of our son and daughter-in-laws wedding…read moreon Saturday 3/21/25. We were asked by the bride and groom to find a "get away" car from their receiption. Your service was spot on! the vehicle was there on time, clean and the driver was deyond friendly. The bride and groom were over the moon happy, which makes Mom and Dad very happy. I highly recomend this company, they took the stess out of a stressful task, and were very professional

We had willie as our driver and he was beyond amazing. Stopped and let us eat dinner. We will use…read morethis company again!! Makes you feel like you're a celebrity with their attention to detail.

DO NOT USE My friends and I used this service for a round…read moretrip for dinner. When I contacted the driver to let him know we were ready he came into the restaurant and told me the sprinter was dead. I asked him what the plan was and he said he had none and had no jumper cables. We were 45 minutes from home and he had no plan. My friends convinced the manager of the restaurant to get her car and jumper cables. We stood in the rain while other clueless driver looked for the battery. My friend located the battery and hooked it up to be jumped. No apologies from the driver. When I reached out to the company the next day to let them know that happened they replied with a full priced invoice. Bad business. If you don't want to be stranded do not use this company.

We took CLT Express Limo Sprinter for 10 people on the way to a wedding. The bus fit everyone…read morecomfortably and had great sound system to blare some music. Moses was also great showing up well ahead of time so we didn't have to be stressed for getting to the wedding on time. Was a great, stress-free experience and will take CLT Express for any group gatherings in the future! Thanks CLT Express!!

This company is a complete disaster. I chose this company to bring our family of 5 to and from the…read moreairport based upon Yelp reviews. Unfortunately, if you are used to using a car service in a big city (where there is any actual competition), you will be dismayed by the lack of professionalism provided by this company. I was sitting on the airplane with minutes to go before takeoff when I received a vm asking if it was ok that the company was not able to provide a car seat for my toddler. Seeing as car seats are required by law, clearly this could not possibly be ok. Once we landed, I called a number provided on our email reservation to find out how to meet our car. The dispatcher is nearly impossible to understand. I was told that plans had changed and a new driver was going to pick us up and that I should call the new driver. Mind you, this is all happening while we are at baggage claim after a 5 hour flight with 3 young children crawling all over us. Long story short, after standing outside at airport pick-up trying to juggle our many suitcases while making sure that our children did not run into traffic, I was told that yet a different driver was going to pick us up. After calling him, it became clear to me that he was not yet at the airport. We canceled the service and were in an Uber within minutes. Finally, we should have taken it as a sign when we arrived at the airport in a car provided by this company after the first leg of our journey to discover that one of our bags had not made it out of the car. A frantic call to the driver brought him back -- along with our bag. I have never before had an experience where the driver did not remove all of the baggage from his car. Well, lesson learned (finally). Never again.

I made a reservation 1 month in advance of my Service Date. At 11:30PM EST, a few hours before my…read morereservation, Upscale Car & Limo calls to let me know the Mercedes Sprinter I reserved was 'Unavailable'. It's been over 2 weeks an I've yet to receive a refund.