The owner Mike came to service my grill and I bought gas logs a brand new fireplace and he…read moreinstalled the fireplace in no time serviced grill and it was awesome. My fireplace looked beautiful I had an old wood burning and I switched to gas logs with a remote I love it and grill looked brand new he cleaned it painted it it literally looked brand new he worked efficiently but was not there for long about an hour and half and 20 minutes of that time we were just talking and Mike is great I'll continue to use him for my needs. He also cleans dryer vent furnaces mailboxes flag pools stoves heaters firepit H20 tanks gas lines gas lights / electrical led lights and he also does installation for gas lines heaters And his prices are very fair extremely pleased with the service very happy.

Can't get in touch with I think they are out of business. Phone disconnected. Very disappointedread more

Unable to help me with a simple chimney cap installation. Very disappointing,read more

Installed the perfect fireplace for us at the best price.....Thanks again Michael…read moreYour Company is FANTASTIC!!!!!!

These guys are the real deal - if you are in doubt, doubt no more and read…read more We reached out to 3 different companies to perform cleaning and level 2 chimney inspection and cleaning for a home we recently bought. 5 fireplaces, 4 gas inserts, one log burning, all in a historic 1870s home. Being out of state, we used Yelp and read good things. Pricing wise, they were not the cheapest, but there is a reason. FireTec was super communicative on what we are to expect, and super responsive to questions. They called to confirm the day of appointment, and showed up on time, masks on, shoe covers, and armful of floor pads and coverings (more on this later. The tech came and was friendly, respectful of the COVID situation, and careful with our home. Every fireplace they worked on was meticulously prepared and protected to ensure no damage or dirt would get on our floor. During the visit, they even updated me on findings as they went along and also how they were going to charge me less than estimated as certain chimneys did not require the level of inspection requested or originally thought to be needed. At the end, 3 of our gas inserts needed new control modules as the batteries leaked and damaged the units. They showed me the issue and again were transparent on what was needed. Now, I could leave the review as is, but this is what going above call of service means. The tech, bothered with a small finding in the video inspection, called me back after he left asking if he could come back and recheck one of our chimney. I am glad he did, as he discovered that one of our fireplaces was blocked off by previous owner, and it was not safe to be used. Being a father with 2 kids in the house, this is the kind of service expected. FireTec ordered the new gas inserts control modules and called me much earlier than the scheduled appointment asking if I was available to get the gas inserts fixed with the new control modules. Apparently their tech was freed up and available. Fast forward, our fireplaces are clean, inspected for safety, and gas inserts working as expected. And as if that wasn't enough, they send a thank you card. This is how you are customer centric. It's hard, but not impossible!

The guys were on time and quickly diagnosed my issue. They fixed It in no time. Very professional…read moreand fast with a high quality resolution.

Another long term customer that's been refused service on a fireplace that's over 15 years old. If…read morethey're going to be selective about service then potential customers need to be selective who they buy from and buy elsewhere.

Do not buy or service your fireplace through them. Horrible customer service. They charge $200…read morefor a service call 2 months away. After the guy "fixed" our fireplace, our logs crumbled after a few days, rendering our fireplace completely unusable until we could get new logs (which cost $700) and took over 6 months to arrive. Even after new logs, our fireplace wouldn't work. Because it was more than 90 days after the service tech came out, they want another $200 and 2 more months wait for a tech to look at it. Service rep is rude, and none of their employees communicate. We're over $900 and almost a year into this thing and all we are left with is frustration and and a non-working fireplace. Take your money elsewhere.

If you need a fireplace or chimney work done then Anderson Chimney Fireplaces is the only place to…read morego. I had my old fireplace turned into a ventless fireplace. Geron the owner came gave me an estimate and was extremely nice and very helpful in selecting the type of ventless unit to get. Geron came with one worker and spent about 6 hours working. They put down drop clothes and where very neat and clean. After they where done it is as if they where never here, as every single peace of dirt was cleaned. Anderson Fireplace was extremely professional and do an amazing job. I had gotten there name originally from 2 of my neighbors. If you need a fireplace or a ventless unit or any chimney work done shop no more give Geron a call and set up a house call. You won't be sorry he is the absolute best. I will defiantly be using them in the future.

Purchased gas logs about 5 years ago. I contacted the South Hills location and spoke with Greg and…read moreexplained my problem he intern researched my situation and he provided prompt and knowledgeable servic. Greg was engaging and very polite and professional. Thanks Greg

I ordered replacement cushions sets; seats and backs for my outdoor furniture from The Fireplace…read moreStore. I put my furniture cushions out from June till September and they sit with very little use and well taken care of. Unfortunately, I am very displeased with the them. When I first received the one cushion the thread that they used was dry rotted and falling apart. I'm not sure how long the cushions were sitting around before they were sent to the store, or if they were truly custom made for me and the person just used older thread . The other issue is that my buttons keep falling off from the plastic. They replaced the buttons and gave back-up but the string to attach the buttons can only be handled so many times before wearing it out. I should not have to do this! My cushions were very expensive and I was fine with that, because umbrella material is great quality and know to last. The material stills looks great and the shape is still intact (seat cushions) as I am meticulous about taking care of my belongings. However, craftsmanship with the stitching and the ongoing issues with the buttons coming apart are awful. Now my beautiful expensive cushions are trashy looking, and do not hold shape on the back cushion since the buttons can no longer be attached to pull the cushions in. I am very disappointed and the store should have offer a better solution from the beginning and allowed me to choose a different style with a different company. Not happy with how the Mt. Lebanon store handled my order and sold me defective cushions. I hoped for a better outcome and better customer from this store.

We have a small, high-efficiency gas fireplace. You have to have it cleaned from time to time, but…read moreat the former service place, we had such terrible experiences to the point we didn't want to go back and so stopped using the fireplace. Finally this fall, I re-checked regional listings for a Buck Stove service provider and found Hall's Pools Spas & Fireplaces. They've been in business almost 30 years; not sure whey they weren't listed before. They are an official Buck Stove dealer as well as for several other brands. What a refreshing experience! The initial phone call, I had a friendly staff member who provided several options about scheduling and whether to bring the unit in or have their staff come to the house. We brought it in (its very small and semi-portable). The in-store experience was great--the staff quickly examined the unit, patiently asked questions to understand exactly what the problem was that we were experiencing, and gave me an estimate for time and cost, and waited for me to confirm yes, that was fine. I already felt good, but then whoosh, they called the *next day* to say the work was completed, the fireplace was good as new! Different people on the return visit but the same level of knowledgeable, polite friendliness. They reminded me we live in their service area and the charge for them to come out (vs me dragging the unit to them) is nominal. Now the unit is working great and we are so happy to have a working fireplace again!

I had a great overall experience with halls pools spas and fireplaces. They're a family owned and…read morerun business. I had them come out to look at a gas bucks fireplace that might not have been working correctly. Super nice people, showed up right on time, friendly, efficient, knowledgeable. Got everything working great. Will definitely be calling them the next time I need my fireplace survived or if I'm in the market for a pool or spa!