@Gloria G Same here. My Doctor cancelled my appointments. I very politely requested a refund as the amount was taken out of my account weeks before service was to be rendered. I am still waiting on the refund. Every time I speak to Teresa, the "office Manager" all I get is lies and excuses but no refund. My next call will be to the State of Florida to report them for defrauding seniors AND The BBB. read more

My brother and I booked a trip with Comfort Ride fairly last second to transport our father who is in a wheelchair from a memory care facility to the airport. The driver was on-time and did a nice job of getting my dad secured and getting our luggage into the minivan. The driver was talkative and seemed to be a pretty safe driver. We were very pleased and would not have any qualms about using them again. read more

Last minute call to try to get medical transport. The driver was on time picking me up and got me to my appointment early. The vehicle could have been cleaner. It was a bumpy ride as well. The driver made an unexpected stop which made me nervous. He also spoke a lot. I didn't have to wait long for pick up from my appointment and I was taken home safely. While I'm not completely impressed, I'm just thankful I was able to get to and from my destination safely for a very reasonable cost. I would say it'd be okay to use this service provider. read more

Beware travelers. If you are from out-of-town, this business charges in advance and never gives a refund, no matter how early you cancel. I am submitting a complain through the BBB and I am willing to review this with the media, since I discovered other scams of this nature in Orlando for people with disabilities. Make your plans ahead and use the county transportation. read more

We have been using Comfort Ride Transportation since January this year when my 97 year old mom came down from Maryland to Assited Living at Benton House of Narcoossee in Saint Cloud, Florida. We have used the service 6 times, and are very pleased. We have 4 more additional trips scheduled. They are on time (actually early), and are flexible with the pick-up, as the length of doctor's appointments are unpredictable. We highly recommend this service. read more

Di not use Comfort Ride Transportation! After cancelled surgery, I requested a refund for the unused transportation. After 1.5 years of calls, texts, emails, and promises that "the check is in the mail," my money still has not been refunded. Mr. Mike Damsel of Comfort Ride Transportation is obviously comfortable taking advantage of a 71 year old retired widow. Do not trust this business. read more