These people were not at all helpful. Fortunately, it was a short call and only a little time was…read morewasted.

As luck would have it, our garbage disposal went out prior to us leaving on vacation. it was…read moreleaking badly and precluded the kitchen sink from being used. I have had success with The Plumber before, so I called late Friday. "Missy assured me there would be a crew there by 9:00 AM Monday. They were pulling in my driveway at 8:55, gathered their tools and a new disposer. Long story short they had done a very clean install and triple tested it in 30 minutes. There was a licensed plumber, with an apprentice. Both, very polite and courteous. It's a pleasure to do business with someone who treats you right. Oh, and they educated me on the do's and don't of using my disposa. Thank you

Service was prompt and very professional. We had a new water heater installed within 36 hours of…read morefirst contact. This was very impressive given that the other 2 plumbers I contacted prior to MPC were both booked out 2-3 weeks to even get an appointment to troubleshoot the issue. Obviously a family of 4 can't go for 2 weeks without a warm shower. Thank you, Montana Plumbing Co. Highly recommended!

My property management sent Montana Plumbing Co back to my apartment after the new toilet they…read moreinstalled plugged up and wouldn't flush. The plumber went into the bathroom, but when I explained how it had behaved and what we had tried he said that it was a line problem and we needed rota rooter, which is fine. Except the plumber then LIED to my property management and told then that we had tried to flush KITTY LITTER down the toilet, and that is what plugged it! Not only Is this slander completely untrue, but the plummer NEVER EVEN LIFTED THE LID. So why make up a story for my property management that makes me look liable!? I called MPC, and they claimed that they would "look in to it". They never bothered to call me back and apologize though, after blatantly lying to slander me.

I've been a customer of Bill's for many years. He is the hardest working guy I know. He's done…read morerepairs to my heating system and plumbing at home, and at a business rental for the past 10+ years. He just helped with a long-term hidden leak in the basement of the rental, which required Dayspring's services as well because there was mold mitigation involved. He did his plumbing part efficiently and well. In my extensive experience with him - he takes every customer seriously, answers calls quickly, diagnoses problems, has or gets the parts, and fixes things FAST. He's also a fun person to talk with - always upbeat about life and solving problems. Highly recommended! Doug After I wrote the above review about my own experience, I looked at some of the other reviews. I have to say that a few of them are really negative - and completely at odds with my long time experience with Bill. I've never had anything other than a positive experience with him, and every job he's done has been excellent. He is extremely competent and knowledgeable. Doug

Bill came up a few weeks ago to repair a leaky hose on a faucet…read more I believe charges a Service call fee of $190 just to have him come out and say that he couldn't work on our sink because it wasn't the right brand!? Bill will tell you he cannot work on sinks/faucets that are sold at Home Depot or Lowe's. That's all well and fine I guess but you'll likely have to pay one of the higher service call fees charged in missoula just to find this out! He left us with two choices, told us he could replace the hose if we ordered it (plus $190 for a second service call from Bill) or BUY a whole new faucet fixture from a brand that he would work on AND pay for another $190 for a service call. Honestly if he and his staff would have asked us some basic questions over the phone we could have ordered the part and installed it in one call. Before leaving this review I called and asked to speak with bill to see if he could come out to install the new hose (big mistake) and to offer him some customer feedback and a chance to resolve this problem. He called my phone and preceded to interrupt me as I was explaining my concerns and went off on a profanity laden rampage telling me to: "Come find him if you don't like his services" and to "go fix the f***king thing yourself" and then threatened me with harassment if I continued to contact him or his company, wow. Bill's a really rude/tough guy on the phone apparently, and if you read other reviews this isn't an isolated incident! Bill might have the worst customer service and staff that I have experienced in years. Do yourselves a favor and call someone (anyone) else! Bill doesn't need your hard earned money, choose one of the other myriad of options for plumbing and heating services in Missoula.

They replaced my family members water heater quickly and for the lowest quote out of the 3 I…read morereceived. The woman who handled the calls was friendly, and easy to communicate with, especially since I was scheduling from out of town. So far so good on the new water heater- Thank you!

Gotta love this plumbing company! Very reliable & professional !…read more Right on schedule and always fix the problem in a timely matter! The staff and crew are friendly and prices are reasonable. No messes after services..Highly recommend! Thank you for your excellent service!

Plumb-Tech installed an outside faucet. To do so, the plumber had to remove a piece of siding. He…read moredidn't put the siding back securely but left a significant gap underneath. I didn't know this until a few months later when the gap let in cold air and burst the pipe connected to the faucet pipe. This was directly Plumb-Tech's mistake. After 25 years in my home, I've never had a pipe burst or any freezing issues in that spot. I've never touched the siding. The plumber they sent out to fix the burst pipe acknowledged that cold air was coming in through the siding gap. I paid my bill but wanted Plumb-Tech to take responsibility for their mistake and reimburse me. They refused. I even had another plumber out who acknowledged that this was Plumb-Tech's mistake. I didn't ask Plumb-Tech to reimburse the cost of the couch I lost or the fees I paid a company to help clean up the water. I only wanted them to cover the cost of the pipe repair. But they refused. Unfortunately, Plumb-Tech is the first plumbing company I've hired in Missoula since losing my husband. I have only dealt with plumbers in a small rural Montana town. This was a whole different experience. Those plumbers were not all about the money but seemed to feel some sense of neighborly responsibility towards me. I don't think they would hesitate to take responsibility for their mistakes. But I guess that Plumb-Tech is a different sort of company. It's not small town Montana at all. I think that money is the bottom line, not their customers.

Called PlumbTech for a leak and the plumber who was sent, was at my house for less than 30 min. He…read moredid not take the time to confirm the leak was gone. Which two different office staff admitted was not appropriate. I had to call him back the next day and was charged in full for both visits. The second visit was completed without my consent of the cost. When I questioned that they admitted that they should have called me first. He told me someone would follow up with me. The next call I received was to collect payment. I asked that someone call me back. I had to repeatedly reach out to PlumbTech for follow up. They would promise to call me back and I would not hear back. i was offered 10% discount. Nothing more. The customer service and lack of follow up/ communication was the worst I have ever had. Every communication was initiated by me first except for them calling to collect payment. When I received calls for payment I asked to speak to a manager yet was not contacted until I reached out first. I was promised to talk to a second manager and two weeks later when I reached out again was told no final decision was 10% no further discussion. I was always willing to pay just felt that a minimum of 20% should have been taken off the second visit or the first visit be credited to the second.

We needed our hot water heater capable of using natural gas due to us changing from propane to…read morenatural gas. Alan gave a fair quote and did an amazing job on installation. I highly recommend using B & N for all your plumbing needs.

Alan quickly diagnosed our plumbing problem, had the necessary replacement parts on hand, and…read moreresolved the issue within minutes. The charge was minimal and the experience was a positive one. I highly recommend B & N!

If I could leave zero stars if I would. This company scams you and charges 860 dollars for 1 hour…read moreof labor. I spoke to the receptionist two different ones who were unprofessional and rude. They claimed since I signed the proposal it didn't matter that they said it was suppose to be 6 to 8 hours of labor and it took less than one. So the bill for 1 hour of work and supplies was well over 1100 dollars. They laughed and thought it was funny I was upset. We literally have them on security camera and they were there for 1 hour. $860 dollars for one hour??? Good luck with the judge taking your side with our camera recordings and itemized reciept showing your thieving ways. I can't wait to go to court!

Had a great experience every time they have been called to our house. They always returned calls…read moreand sent someone out to solve our issue in a timely manner. Their service people are friendly and extremely helpful and know what they are doing. Would recommend that the first call you make if you have a plumbing or heating issue is Lockmer.

Galle, plumbers and staff, were excellent to work with. Prompt return of call, worked with us on…read morescheduling (cabin several hours from our home), confirmed day ahead, gathered as much information as possible and arrived timely and prepared. They resolved a number of issues for us, including faucet we had been told by another plumber was unrepairable due to age ( we sure don't have success ourselves) but primarily a complete rework of primary plumbing from well/pump to cabin, with big improvements for winterizing. We had been repairing old plumbing for years and had popped joints just about annually, which was replaced and streamlined with PEX. This is not the first time we have used Galle and all of our work with them has gone well. We did, for reasons unknown, try to use the other plumbing company in the area several times, and had a very unsatisfactory experience. Highly recommend Galle

Our 1st experience was fantastic. Unfortunately the 2nd was horrible. We asked them to come out and…read morecheck our heating element to give us an estimate on a part. It was heating fine, but we needed the shut off valve replaced. We were told no one made the valve any more and we would have to replace the entire unit. It would be a a few 1000 dollars. Not having the funds, we decided against that. Weeks later we received a bill in the mail for $360 for labor and a late fee. When we called our tenant who was living at the house to check on her, she told us they had taken apart the unit, left all the pieces on the floor and it was no longer working at all. I called Galle to find out why we had been charged so much and why they had left it torn apart and why we hadn't been called to authorize $300 worth of work. She said she had called many times, which seemed odd as I had called and spoken with her on many occasions, and she had both my number and my fiances, but neither of us had received a call. When questioned why they didn't put it back together we were told that since it wasn't working properly they couldn't put it back the way it was because it was unsafe. Frustrated, we asked if they would accept some type of reduced payment since we never authorized the work and were only looking for an estimate from them, and in the process of getting multiple estimates. We were told they would only take the finance charge off. Now the furnace is completely broken and we still owe $360.

We needed emergency service for my spouse's 96 yr old mother. Heat was not working, according to…read moreher. Aspen showed up within a couple hours on a Saturday. I was thankful and impressed. The tech checked the wall furnace and found that everything was working perfectly. But before leaving, he tested it for carbon monoxide leaks, just as a precaution. He found elevated levels of CO. So fortunate we had him there. We agreed to replace the furnace, and Aspen did a great job of getting it done just 4 days later. Amazing service.

Aspen installed a 95 % efficient York heating unit for our two story home. James was the main…read morecontact and also was the installer of the heating unit. Everything went terrific. James and his assistant took out the old unit and put the new in in a timely manner. They took away the old heater, and cleaned up the entire area as well. Prices were very reasonable. Can easily recommend Aspen for your heating and AC needs