What a gem!! Spent nearly a week at this Comfort Inn and mid stay I asked if this was a fairly new venue and the staff told me no, it had been open for about 10 years. Everything is so well kept and the staff are extremely courteous and kind. So far from my other experiences at hotels in similar price range. The breakfast provided as part of my stay was worth visiting every morning. The only thing that kept this from being a 5 star review was the shower, not sure if it is a water pressure issue or a shower head issue but the water stream strength exiting the shower head would be a significant challenge for anyone with a full head of hair looking to rinse shampoo from their hair. Lucky for me I am very close to being bald keep up the great work staff!! read more

My partner and I stayed here for a one-night stay and were later charged an additional $300 "Had Dog In Room" fee, bringing the total charge to $387.07 for the stay. No animal was ever observed entering or leaving the room, including when staff approached us outside.. Because we DO NOT own a dog, and thus no dog was present during the stay. We were told the determination was based on a very small amount of hair found in the room. What especially concerned us was that while recovering something that had fallen behind the bed, additional items clearly left by prior guests were visible behind the mattress and bedframe, including an old flip phone, Covid masks, and an aged receipt. These raised concerns for us about the thoroughness of the room's cleaning and the certainty of the accusation being made. We also experienced a toilet that would not properly flush overnight, and the updated receipt later appeared different from the original shown at check-in, adding further confusion to the billing. The staff interaction itself was mostly polite, but the situation has been frustrating and disappointing. We have requested documentation supporting the charge and are currently disputing it through the appropriate channels. I'll update or remove the review if anything changes. read more

I just stayed with my mom and teen son to visit the university. It was very close and my mom is picky. If something is not up to standard, I will hear about it and it ruins my stay. But, my mom was very happy. The breakfast was generous, the facilities are clean and the staff work hard to provide great customer service. I was especially impressed with the young front desk concierge. She was very professional and on top of everything. My son liked the gym and we all appreciated the firm mattresses and good pillows. It was a great stay for us! read more

Just left this review yesterday but wanted to respond to the hotel managers comments to my review. First off...I tried to check in at 2p NOT noon and was still asked to pay $50. Ridiculous. And he states most hotels use this "fee based" model. Again...false. I have never had a hotel try to charge me $50 to check in one hour early. I am a Hilton Diamond, Marriott Platinum and Hyatt Globalist and stay over 300 nights per year in hotels...heck...I am Choice Gold and never been asked to pay for a one hour check in. The hotel' management's callous reply just reinforces how out of touch they are with their customers -- frankly Choice should look into how they run this brand under their franchise banner. And not once did he address or apologize for my room having a broken toilet and refrigerator...they do not care and you should book elsewhere until they start to care. read more

The best thing about this hotel is that it is next to I-5. For the quality that you are receiving, it is very overpriced. The only thing healthy I could find on their overrated breakfast was their coffee and even that was marginal. Location. 8 Cleanliness. 3 Service. 5 Hot Breakfast. 1 Value. 1 Would not recommend this hotel. read more

Stayed here for a week on business and it was very enjoyable and relaxing. Right off of i5, it seemed like it was busy all week no matter the day- big rigs out front every evening. Very friendly staff all around; super pleasant, and clean outside / in the lobby, and the suite was my home after a couple of days. Not much needed.. did not use the pool or breakfast service, but seemed like a nice addition to the stay! read more

Comfort Suites Eugene - Love the suite vibe - Hotels Near Me - Eugene, Oregon

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Did not enough my stay. System was down when I came back the 2nd time to try and check in. They charged me twice when I extended my stay plus I got locked out of my room my card would not work any longer and to get it reprogrammed. The breakfast is cool if you are a 9 year old. Sugary cereal and bananas. Cheap shampoo and conditioner with cheap soap. read more

From check-in to check-out, everything was so nice! I was traveling for work and got told I was staying here, but I'm glad I got to. The hotel has a pool AND spa, a good breakfast at 6:30, the rooms all have killer AC, the shower pressure wasn't AWESOME but for a dude with thin hair it was fine (my wife with thick hair would disagree, however). The receptionists at the front desk were always super nice and seemed genuinely interested in the quality of our stay. Breakfast was overseen by a lovely woman who checked in on everyone and even offered to make to-go boxes. Beds were comfy, took was roomy, and bathroom was nicer than expected. 10/10 for the price! read more

The location was ideal but that was all. The beds and pillows were hard and very uncomfortable, bed frames stuck out and we injured our legs. The bathroom had some cosmetic damages. The room had an odd smell which triggered a migraine. I did call down to the front desk but nobody answered. I ended up opening the window but the noise was bothersome. The light near the sign in the parking lot was ridiculously bright and bothered us even with the curtains closed up. Noisy side street. As for breakfast, sausage patties were greasy , eggs looked gross, the biscuits were rock hard fruit was spoiled. A pending additional fee was placed on my credit card without me knowing. It was never disclosed that an incidental/damage fee would be charged. The room was left in the same condition as it was when we checked in. I'm hoping the charge doesn't get processed. read more

We have stayed at several different Comfort Inn hotels on many occasions over the past 15+ years and have always had good experiences & been fairly treated. Comfort is our go-to when on the road and we participate in their Choice Privileges. NOT so here! Booking & cancellation practices at this site are deceptive. I have filed a complaint with the Oregon State Attorney General's office. read more

Holy smokes! Had no idea that on the following day that there was Ducks game. So cool to see people all decked out and not have to go to Autzen. Room was clean and air was going when we walked in. Felt comfortable in the bed. Didn't partake in their breakfast read more

Have stayed here in the past, was much better. Rapid slide downhill. 1. could not access the free internet. after 6 tries got to the password entry screen but just sat there. other times never found the logon screen. 2. No thermostat in room. On all night unless you get up and change settings. 3. One of the covers on the air conditioner falling off. 4. Upholstery on desk chair peeling off. 5. Wall paper in bathroom peeling off. For $225.28 a night, I expect better. I won't be back. Oh yeah and if you want to add a rating for their site, you have to sign up for their email spam. No thanks. read more

We enjoyed our stay at Comfort Suites Eugene! The staff were very friendly and accommodating. The prices are reasonable and you get complimentary breakfast--the only reason I gave 4 stars instead of 5 is that there weren't reusable cutlery and plates available--plus the rooms are very spacious, new and clean. The only thing I wish is that there would be less plastic (the coffee cups at the front are wrapped in plastic) and reusable plates and bowls for food. read more

I have an appreciation for this hotel because I was really apprehensive about staying in one due to COVID and the pandemic. I decided to give this place a shot because I was on a road trip north and too tired to continue on. I liked it so much that I ended up staying at it again on my drive back down. This place was extremely clean. Everything smelled freshly washed. I like how all of the furniture and tables were made of materials that could be easily sanitized. They also provided free breakfast in a paper lunch bag (muffin, apple juice, granola bar, fruit). The bed was one of the comfier hotel beds I've stayed in too! 5 stars for customer service! When I went to the front desk to ask for breakfast, the lady at the counter asked me if I was expecting a phone call. I told her I wasn't. She said someone had called for my room number but gave the wrong last name, so she didn't put that person through to my room, so as not to wake me. On my second stay, she even recognized my car from the week before! I felt like a regular already. Side note: Since I was on a road trip, I had a lot of luggage left in my car. I was able to park in plain view of the front desk, which was open 24/7. It was nice not having to worry too much about getting broken into. read more

Look that's a lie, you were not concerned for ESM animal because she was not in any immediate danger. It was not freezing or dangerously hot she acted defensively towards any stranger would approach my car. It was about money not about me or my ESM animal. I did not violate any of your policies and you do not care for mine or my dogs well being it was about money clean and clear. In either case I should not have to pay any additional fees as stated in Oregon Law. You guys ought to be ashamed of yourselves for trying to stretch the truth. Officer came onsite and saw no issues of concern with where my ESM animal slept. read more

Comfort Suites Eugene - Hotels Near Me - Eugene, Oregon

Absolutely ABSURD costumer service. My husband and I are students in Utah, and we came to Eugene (our hometown) to visit family for the summer. We decided to stay at comfort suites on our first anniversary night, which happened to also be in the summertime. As soon as we walked in, the receptionist looked at our licenses and immediately shut us down because we were "locals". We had already booked this hotel far in advance, and no one had ever told us that locals weren't allowed. We tried to explain that we were college students from Utah and we were visiting locally during our anniversary, but still the receptionist didnt budge. Instead of being helpful and trying to solve this problem, she kept telling us it was OUR problem, and that she couldn't help us. We were devastated. We kept begging them to please help us, because we had done nothing wrong, and all we got in return was "sorry, not my problem." and "sorry, you have to leave now." Luckily a manager was right around the corner, and she heard that we were in distress. After talking with the manager, she waived the policy for us "just this once" and told us not to book hotels locally anymore. Again, we were VISITING our hometown. Not living locally. Apparently that didn't matter. UGh! Such an unnecessary nightmare On our anniversary night. Won't be coming here again. (Theyll probably shove us out the door if we even try) read more

Stayed here for one night while passing through. Room was clean and comfy. A/C worked beautifully on such a warm day. There was a bit of a drainage issue in the bathtub but other than that, my family and I had a nice stay here. The breakfast fare was to be expected - waffles, cereal, bagels, fruits, hot items (like eggs and sausages), etc. not a very big area but decent enough. Located close to the highway, this place gets big points for cleanliness and convenience. Would def stay here again if needed. read more

I understand covid but not cleaning, no towels, and not even getting toilet paper is inexcusable was here four day's they said clean every 3 days that did not happen read more

Every time I come to Eugene, I stay here. It is a nice place, off the beaten track but still in reach of the freeway and wherever you need to go. There are a couple of things I'd change about breakfast (make the buffet server trays a little hotter and cook the bacon more and that's why I bumped it down one star) but let me tell you why I keep coming here. The rooms are comfy and I feel completely safe here traveling as a female solo and coming in late at night. Oh and speaking of breakfast, just go ahead and put about 3 of those blueberry muffins on your plate. You'll thank me later. I keep coming here because it felt like home the first time I came here. The folks who work here are amazing. Lindsey at the front desk is awesome. She will make you smile and laugh. She is kind and friendly. You feel like you can talk to her about anything and she's also very professional. She is generous and very pleasant all the way around. Once I asked if I could leave my luggage at the desk since it was too early to check in. When I returned, she had already taken my luggage to my room for me and had a big smile. Once she comped me an upgrade to a jet-tub suite after I mentioned I was looking forward to a bubble bath. I mean, she is doing this in a professional manner and is just being amazing as a kind person. There were 2 fellows at the front desk, one who used to work at Olive Garden, and one who is shorter with black glasses, but I haven't seen them on shift lately, and I wish I could remember their names because they did something outstanding for me. I bought a bottle of wine (they have a fridge there to sell it) and mentioned I was desperately watching the Houston Astros playoff games and needed a bottle of wine. Well, they got me my wine bottle and then I asked if they had a bottle opener because I didn't. Well, they didn't. But they said 'hold on' and went in search. Well, they not only found me a wine bottle opener, but they went and got me an honest to goodness glass wine glass. I mean, I was going to drink it out of a plastic cup. They made the Astros win memorable by being so kind. I immediately put this on FB with a photo bragging about these two fellas. Then one stay, I almost ran over the lady with her cart who was cleaning the rooms because I wasn't paying attention. It was totally my fault. We both spent 5 minutes apologizing to each other and then started laughing and had a neat little chat (she was not slacking off her job!) in the elevator. I just love that everyone you meet here is nice. The bed is heavenly. You'll love the pillows. The wifi is fast. A/C and heat is perfect. Fridge is cold. I'm just happy here and you will be too. If you have an oversized vehicle (I have a diesel pickup truck with an extended cab and an 8 foot bed) they will let you park in the gravel right in front rather than maneuver the parking lot which you will *not* be able to maneuver if you have a large vehicle (normal cars are ok). I just felt it was really nice of them to tell me to park there. They didn't have to do that. Each time, before they began to recognize me, they saw the truck and said they had a suggestion of where to park to make it easier for me. Do you see how the staff here is making it the A++++ place it is? I sure hope a manager is reading this, so this is known. I don't find this sort of friendliness in other places, I just don't. There is something special about the team who works here. And remember the blueberry muffins. read more

This hotel was super great. We were greeted by very friendly staff and got a room with 2 kings for $220. The room had a living room area, a fridge, a fireplace, and an extra room with the other kind bed. Everything was very clean and the beds were comfortable. The free wifi was also surprisingly good. The free breakfast was just ok. It says 630 to 930 but really they stop refilling stuff at 9. I give this hotel a 4.9/5. read more

This hotel was incredibly clean, comfortable and well maintained. With the except of Sheryl the manager, the staff was nice, efficient, courteous, and helpful. Sheryl was incredibly rude to me and I witnessed her be rude to someone on the phone and another guest as they were checking in. She lied to me and accused me of lying. She should not be in management. read more

This hotel was a comfortable, quiet gem. Eugene is kind of a hectic little town so it was nice to be tucked away slightly out of downtown in this pretty spot. The rooms were clean and had no bad smells, the front desk worker was nice and helpful and gave us numbers to cab companies to take us into town for dinner. Plenty of parking in their lot, even with a uhaul trailer. The mini-fridges were actually cold and the beds were comfy. Cons: The fitness center could use a little bit of an update, maybe add some smaller weights and a stretching mat, and I wish the rooms had TV channel guide cards but other than that I'd definitely recommend this place! read more

Stop by Eugene, OR on a road trip from Southern California to Vancouver, Canada. This Comfort Suites is ideally located just off the I5 freeway, on a quiet street. It is relatively new. The rooms are large, with 2 queen beds and a pull out sofa. Beds are comfortable. Shower had great water pressure. Room has black out curtains. Free breakfast in the morning included eggs, bacon, fried potatoes, waffles, oatmeal, cold cereal, yogurt, etc. Breakfast room is large, clean, well-stocked. We would definitely stay here again. read more

LOVELY staff! Literally every individual we encountered was really friendly and accommodating! The room was clean, the complimentary cookies and breakfast items were good! I thought the price could have been a tiny bit lower considering there was a tiny bit of noise from construction, it was pretty empty, and the fact that it wasn't as close to shopping/dining (10 min drive or less)- BUT I'm regretting not booking again this weekend (we booked with our team at another hotel unfortunately). I can't say enough about the staff! If you come to Springfield/Eugene you can't go wrong with staying here!! Excellent customer service!! Quiet location set back from traffic noise What you should know: Not much parking In the process of being updated Nothing in walking distance (10-15 minutes gets you to a lot of shopping and dining) read more

Had to write a review for this stay. We enjoyed our stay here. People and staff here were so wonderful and nice. They have amenities like the indoor pool which the kids were able to swim in. They offer breakfast and the staff there are wonderful, jolly and nice. Specially Michelle. She greets everyone and make sure that people are comfortable and have the stuff that they need. Would definitely stay here again the next time we stopped by and stay in the area. read more

Was passing through here with my husband and son on our way home to California, and OMG! Spacious rooms, cozy beds, and the front desk manager, Paul was amazing! Very kind, answered any questions we had and took care of us. 10/10 would come back here again and would reccomend it to anyone. read more

This location is one of the better examples of the chain, with helpful staff, clean rooms and a quiet night. It appears you can get a selection of beers and varied snacks at the front desk, though I can't confirm that. However, it is a bit out of town if you were expecting walking access to food or business - there is none. You need a car or plan on calling an Uber for everything. Breakfast service was appropriate and had a few nice extras, such as fruit toppings for waffles, etc. They were replacing carpeting on the days we were there (they were innocuous), so they seem to keep it up to date. read more

Wonderful hotel with super helpful staff that saved my family and I from the nightmare that is the motel 6 down the road. Room was impeccable and breakfast was better than most. 100% would stay again. read more

I only stayed one night. I call two weeks before the universe in Oregon football game and all the other hotels were sold out or Way overpriced. They also require a two night minimum. They did not require a two night minimum and they were actually under price compared all the other hotels. What was nice is they also were pretty close to I five which allowed me to get on and off the highway quickly. The room was nice it was a king standard room on third floor. Nothing special but they provided a nice place to sleep and hang out. I had the continental breakfast the next morning which was pretty standard like I said nothing special. Everything was clean and neat and I had no complaints. I would definitely stay here in the future. read more

This is our 2nd time staying at this hotel and we have enjoyed both times! Some things that we like the most: * 12:00pm check-out * Continental breakfast that ends at 9:30am and has a ton of choices including; bagels, muffins, waffles, cereal, eggs, oatmeal, yogurt and more! * Big rooms w/ an extra sofa sitting area. * Beds are comfortable and rooms are quiet * Free tea & coffee in the lobby * Drinks and snacks to buy in the lobby * Pool! * Friendly staff Thanks! We'll be back again! read more

Lady who checked us in was short with me and rude. They place an extra hold on your account of $50 for incidentals. Not a big deal, but normally hotels just request a card on file in case of incidentals and don't hold a deposit. We get checked in, get to our room and there was dried pee left on the toilet seat and the sheets had not been changed. We got back to the hotel at night and had to walk through a group of teens smoking pot directly in front of the door. Our daughter went to pull out the sofa sleeper for bed and the sheets had an extreme amount of crumbs and food from the previous guest that used it. So she folded it back up and just slept on the couch. They will charge an extra $10 if you use sofa sleeper, supposedly for changing sheets after check out. I did let front desk staff know that the bedding needed changed and my daughter was unable to use it due to filth, so fingers crossed they don't charge us the extra money. Would not suggest staying here if you are looking for a clean, pleasant stay. read more

I showed up here without a reservation, after driving for 9 hours in sweltering heat (my car doesn't have air conditioning -- but that's a story for another time). I felt sweaty and tired, and was hoping for a clean room and clean shower. I don't know Eugene at all, and this is just a stopover on a longer trip, but Yelp came up with the name of this hotel, and I'm so glad it did, because it was exactly what I was looking for: quiet, *spotlessly* clean, friendly, comfortable, with large well-appointed rooms. I'm really happy with it and am considering staying an extra day... Here are some highlights: -- Efficient and friendly check-in -- Spotless and very large room with a well-functioning air conditioning unit -- Comfortable bed -- Very quiet room on a quiet street but right off the highway -- Plenty of fluffy clean towels -- Full breakfast buffet (-- ok, I haven't tried it yet, but I'm looking forward to it) -- Helpful front desk person who was already able to recommend a good hike for tomorrow, a non-fast food place to have a late dinner tonight, and was able to help me with one or two other small matters This is one of the few affordable hotel rooms that hasn't skeeved me out at least a little, making me wonder what I would find if I shone a black light on the room's surfaces. It is really, really clean, with no weird masking odors. lol I'm looking forward to a good night's sleep on this very comfy bed! read more

Pro's: Overall clean room. Con's: Bloody booger on shower curtain. Phone and Internet did not work. Laundry room was filthy. Front desk staff like to watch your Internet communication and ask private questions they should not have access to. I saw one guest asked about his tax preparation. Gross privacy violations. read more

I would never recommend this place. I stayed here because of the star rating on yelp...seriously reviewers, 4 1/2 stars??? The place is outdated and starting to feel rundown. My room had a big stain above the window, I think something was leaking from above. My a/c only worked intermittently. My fridge froze all of my food so I had to throw it all away. The wifi only worked if my computer was at the desk and was extremely slow. There were LARGE BLACK ANTS in my room.. and apparently the hotel knows about it as my 3y/o daughter found a bug trap behind the curtain. ...and don't eat at the breakfast unless you want to be sick. All of these were brought to the attention of the front desk..who kindly removed $25 from my $350 bill (for two nights -- really?)...less than a 10% discount, it was pretty insulting. also, there is nothing near this hotel but a freeway (if you like listening to traffic), train tracks (if you like falling asleep to train sounds), Denny's and a gas station. Do yourself a favor, stay somewhere else. the stars are for my bed that was comfortable, pillows that were fluffy and the smiles that the cleaning ladies gave as I passed them in the halls. read more

Great place to stay. Clean, big rooms and a nice breakfast. What else do you need? Oh, yes indoor pool (nice) and self laundry. They have that, too! Kind of 'just okay' TV though, some 'free' movies but old movie selections. I loved my stay. P S my first room was on the 3rd floor and during a heavy rain, began leaking in 3 areas. But the staff kindly moved us to another room. read more

The sales manager made my reservation over the phone and remembered me when I was checking in. He suggested a room on the top floor for me - which was very large and spotlessly clean. Fitness facility was fine - clean and comfortable with working tv. Elliptical, treadmill, and weights. The pool looked nice but I didn't use it. Breakfast was alright - some hot items (eggs, potatoes), yogurt, cereal, oatmeal, pastries. Easy access to the highway but I couldn't hear the highway from my room. I did hear a train whistle at times but that was very low. Bathroom in the room was also nice - and they actually gave a makeup remover pad (something I've never seen at a hotel). Would definitely recommend. read more

I'm a fan of this place, and I'd stay here again. The check-in process didn't take all that long, and in under five minutes, we had our room keys. The room was well-appointed, and easy to find. There was a sitting area, with a comfortable couch, and nice coffee table. I liked the beds; the linens were clean and cozy, and the mattress was luxurious! The air unit functioned well, and kept the room at a comfortable temperature. Carpets weren't an issue, and the bathroom toilet and tub were whiter than snow. The supplied extras (coffee, soap, etc.) were great, and brought the whole experience together. The continental breakfast the next day did a great job filling me up, and getting me going in the morning. I'd recommend this place. read more

No TV remote... and the view is of the back of the sign on the front... don't stay in room 205. Asked to switch rooms at check in and nothing happened. read more

Comfort Suites Eugene - Here's the view from room 205. - Hotels Near Me - Eugene, Oregon

Close to the highway, but far enough away to escape the noise. Rooms are pretty big considering the rate. Clean rooms. Parking is in short supply here. Staff seemed inattentive, but it could have been the late hour. read more

Very clean and comfortable. Concierge was polite and knowledgeable and kept the excess chit chat to a minimum. The room is lovely, king size bed with a stiing area, desk, and kitchenette overlooking a nice scenic view of the mountains. Im extremely pleased with the size for the price paid. read more

Comfort Suites Eugene - Nice size. - Hotels Near Me - Eugene, Oregon