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    Hilton Garden Inn Eugene/Springfield

    3.7 (131 reviews)
    ModerateHotels
    Open Open 24 hours

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    Jackie Z.

    My Mom had called around to see where we could get a shuttle to the airport before booking. She was also told we would receive complimentary breakfast, that was not true either.She was told and it's also on the website that they offer a shuttle. Even when you scan their QR code inside the room it's part of hotel services. We were told by the man at the front desk that they are the only ones that don't offer a shuttle, only to people who work for the airlines. Our Keurig didn't work either. False advertising is frowned upon Hilton family, do better.

    This folded towel by Jessie I thought was the cutest. It looked like it was waving us.

    We chose a king suit and our room was impressively large, with ample space in both rooms. The extra 1/4 bathroom in the main room was very nice. The huge bathroom in the bedroom made it feel like we were home. First hotel I've been to where we had enough bath towels (great job) and didn't have to request additional towels. What made it extra special was having Jesse as our housekeeper. She made our room not just clean, but extra special due to her art of folding towels. So cute, and added to that the little drawing she added personalized our stay.

    Thermostat
    Vee S.

    Such a wonderful week long stay at the Holiday Inn Express. Many of the hotels are actually on the same lot as one another. So one side you have the Marriott Courtyard, in front you have Comfort Inn. Really nice. Many of eateries are near one another, and within walking distance. The hotel provides toothpaste, toothbrush, shaving foam, razor and a comb if you forgot those. They have a gym, washing machines, ice machines and a indoor pool. The staff are so friendly and nice. They also have a mini store where you can get medicine, food, charger cords and other stuff. Very clean and sanitary, and can't stop mentioning how nice everyone is. The complimentary breakfast is amazing, plentiful, and has a made to order pancake machine. Love it!!! I really love this hotel and so does my family. Can't wait to come back.

    King bed room.
    Kelly B.

    We are here for the night on our way to Seattle. Front Desk lady was awesome. The food menu was not like their website menu, so we ordered from Uber Eats instead. Red Robin was yum. Room was kind of clean. The bathroom had hair on the floor, yuck. I have short hair, it was about 6" long snd more. While sitting on the bed, watching TV, just sitting, headboard makes popping noises, annoying. I turned around, headboard is sooooo dusty. Ugghh. I Could run my finger thru the dust. Yuck, my head was on it all night. Its not as clean as they say it is. Staff is really nice. Room #407

    Nicely decorated with fun towel folds
    Mathew M.

    I give this Hilton 5 stars today because I stay in a lot of Hilton properties and see a lot of mediocrity, especially since COVID. I have heard lots of excuses and seen lots of tired properties where owners/managers fall way short. Management at this hotel is awake. awake. The place was clean, the staff friendly. Thank you management and staff for reasonable service without excuses. Ashley did a great job on the front counter FYI.

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    10 months ago

    Customer service top rank. Everybody is so friendly and courteous. They take care of your needs! Rooms are clean and aircon works perfectly

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    2 years ago

    I liked everything about my stay. The beds were clean easy access and they had Tesla charging ports.

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    5 years ago

    Great hotel. Great customer service. We stayed three night. They were berry accommodating. No complaints. Clean environment and rooms.

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    Page 1 of 4

    Ask the Community - Hilton Garden Inn Eugene/Springfield

    Review Highlights - Hilton Garden Inn Eugene/Springfield

    The location is easily accessible off I-5 and the parking lot is suitably large (and free).

    Mentioned in 8 reviews

    Read more highlights

    Village Inn Hotel - Door kicked in, loose lock. UNSAFE

    Village Inn Hotel

    (48 reviews)

    $

    I recently stayed at village inn this place is a dirty place staff was not friendly I seen bed bugs…read morein the bed I showed them and they said it was flea they would not give my money back so I took my kids and went to another hotel I would advise anyone who travels do not stay their their a reason the place is empty and cheap I advise no one to stay their place is nasty worst hotel I ever stayed at for awhile 3 hours I made it so please choose a different place

    Very poor customer service here. Had a one night reservation made through Hotels.com. Checked in…read moreon the night I was supposed to arrive signed and paid for my one night reservation, checked out as scheduled. When I arrived home the next day I discovered I had been charged a second time for a second night, due to an error made by hotels.com. I called immediately upon discovering this error only to be told to got to hotels.com. The chatbots at hotels.com referred me back to the Village Inn. When I spoke to them a second time the clerk told me that the person who checked me in LIED and said they confirmed a second night. This is absolutely not true as i would have spoken up then. I signed for, was charged and paid for the one night I reserved, because of their antiquated systems I was not provided a receipt for my stay (so I can't disprove their claim with my bank) nor has the deposit been refunded. Both times I called staff was dismissive and rude. Essentially I paid $600 for one night in a dirty room that smelled vaguely of smoke and mildew, had uncomfortable beds with not enough covers, paper thin walls, zero amenities. Quite frankly a terrible experience overall.

    Timbers Motel - Super clean rooms, this photo doesn't do justice to how bright everything was because we hadn't turned on the light yet

    Timbers Motel

    (219 reviews)

    $

    Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

    A beautifully restored vintage motel - the kind where you park your car in front of the room -…read morewithin walking distance of everywhere you'd want to go in downtown Eugene. The Saturday Market, Lion & Owl, VooDoo Donuts, Metro Cinema, Oregon Contemporary Theater, etc. I love that the room has hardwood flooring rather than some old tired carpeting. And that the ceiling - and some walls - have real wood paneling (not the kind in basements in the '70's). The breakfasts that are included and are generous - fresh fruit, bacon/sausage, eggs, fried potatoes, waffle bar, danishes, etc. The front desk is staffed 24/7. Friendly staff, clean rooms, and again, location, location, location!

    Best Western Plus Grand Manor Inn

    Best Western Plus Grand Manor Inn

    (70 reviews)

    $$

    I have stayed at this Best Western Plus multiple times; however, over the past few months, I have…read moreexperienced several issues and been disappointed with the service. Unfortunately, my experience this evening was particularly unsatisfactory. I extended my stay by an additional day and went out this morning at 8:00 AM. I left a sign on the door requesting housekeeping services, such as fresh towels, bed making, and trash removal. I returned intermittently throughout the day from visiting a family member at the hospital, but these requests had not been fulfilled. At approximately 5:30 PM, I returned to my room expecting the services to be completed, but they had not been. I contacted the front desk, where I was informed that the housekeeping staff had finished for the day. I also inquired about the signs I had left, which were printed in English--however, I was told that the house keeping is only Spanish. As I understand, staff members should be trained to recognize and understand these signs regardless of language, to ensure guest requests are properly handled. When I discussed this with the front desk, they mentioned that the only assistance they could provide was towels, which would require me to leave the room and obtain them myself, as no housekeeping was available. I then carefully placed the trash in the designated cleaning areas which was still open and decided to depart for the evening. The front desk stated they could provide me with an email address for customer service to file a formal complaint and mentioned that they could inform a supervisor, but there was no guarantee of resolution. I intend to submit a formal complaint regarding the language barrier and the lack of understanding of housekeeping signage. I believe it is important that staff are properly trained so they can address guest requests effectively. Additionally, Saturday morning was also frustrating. The breakfast service did not open until shortly after the scheduled time, and the attendant managing the breakfast buffet was quite unpleasant, displaying aggressive behavior such as pushing chairs as if she was truly pussed off and without regard for the setup. The breakfast offerings were incomplete at the opening, with no bread, carbs, or pancake batter available, which was disappointing. On a positive note, I appreciated that the laundry facilities included at least one washer and dryer, which were affordable and in good working condition. The availability of laundry detergent at the front desk was also convenient. However, the coffee machines--offering mochas, espressos, and lattes--have been broken since our arrival, possibly even before, and it does not appear there are plans to repair them before the weekend. Overall, I am disappointed with this renovated property. It does not seem to meet the standards expected of a Best Western Plus hotel. As a member at the Diamond or Gold level, I believe all guests should receive consistent and quality service, and I am concerned that this has not been the case during my stay.

    Recently stayed at this hotel. I am a rewards member and decided to use points. I was traveling and…read moreasked for a quiet room as explained driving all day and needed to drive again next day, my family just needed sleep. I was put right next door to a sports team which was slamming doors, running hallways, yelling all night. When I tried to address the concerns at the time and later after checking out the management stated they are not responsible for other guests noise or behavior and will not be refunding the points. This message was provided in a email from manager after several times of trying to voice concerns. There was additional miscommunication with respect to breakfast hours on weekend as well. The BW headquarters eventually were only able to provide a minimal refund of points. I stayed at the Hilton only a few hundred feet away from this hotel just a week before and was super quiet the service was excellent. I will not stay at this hotel again! Mistakes happen but how BW acknowledges those mistakes is a true sign of service.

    Hyatt Place Eugene/Oakway Center - Nice room

    Hyatt Place Eugene/Oakway Center

    (88 reviews)

    $$

    On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

    Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.

    Hilton Garden Inn Eugene/Springfield - hotels - Updated May 2026

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