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Comfort Suites

2.1 (94 reviews)
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One detail often missed at other properties- an actual table to dine on.
Eric T.

A little dated, but a whole lotta comfortable! The Comfort Inn & Suites of Scottsdale served my needs well when it came to spending an early fall weekend here for business. The room was what I expected with cleanliness & space, the breakfast items were sufficient, and the location was within walking distance to restaurants (i.e., Lolo's Chicken & Waffles) and other venues. When I mention "dated", this hotel isn't terrible. There are really a few noticeable things within the room that aren't of terrible concern, yet you can tell that the property has a bit of age to it. This includes mainly some of the cushion furnishings within the suite, as well as the bathroom. It really isn't terrible, yet it is noticeable. The property has already started replacing carpet, and the new padding that has already inserted has made carpeting by the entry doors a bit tight to open and close. Nonetheless, its a start. Excellent customer service, BTW. Kudos to Sarah for providing exceptional customer service, and yielding a vibe that really allows you to feel welcome at this property. Will definitely return.

Ongoing leak with water on bathroom floor

Having not been to the area for a number of years, my wife and I opted to book through 'Choice Hotels', believing corporate standards would ensure a minimum level of both cleanness and service; however, we found that assumption to be incorrect... We stayed at the 'Comfort Suites Old Town Scottsdale' from Dec 4th through Dec 8th... With exception of the gentleman who checked us out, we found the front desk representatives (2nd shift) lacked any apparent desire to assist, be it local information (ie restaurants/directions) or to address concerns (ie leaking toilet and mold growths).... Upon check in and throughout our stay, the room itself had an active water leak at the commode supply line and continuous drip of the bath faucet... In addition, the cleanliness was noted to be extremely poor, not only evidenced by what appeared to be mold, mushrooms and other micro bacterial growths on the walls, but also dirt/dust on the vanity itself and loose debris on the carpet which appeared to have been un-vacuumed... As to the rooms physical condition, partially repaired holes and pealing paint were noted both in the main room and adjacent bath area... Although we booked and paid for the room with a credit card through the motels loyalty program, at checkin an additional imprint was required for incidentals/security deposit... We complied with that request only to be notified by our bank of a $150 charge before we had a chance to actually enter the room... I returned to the front desk both questioning the charge and to advise of the leak and overall room condition, only to be told "Ya, that's what we do, you'll get it back in 10-15 days after checkout if your room it ok", and "I'll tell housekeeping about your room"... The following day, we returned to our room after dinner, to find no apparent steps had been taken to address the leak, drip or cleanliness... I again went to the front desk, at which time it was very apparent my concerns had no baring, and I was again told housekeeping would be advised... The evening of the third night, we again had a similar experience with both a finding of no attempt to resolve the issues, or concern in our ongoing requests... Per a notice posted in the room 'For Longer stays, service is provided after every 3rd night. To request a more frequent service, please contact the front desk before 11AM.' We assumed the room would be serviced and the concerns addressed; however, we were again mistaken, as our room was neither serviced nor repaired... When I returned to the front desk, I was told the lack of service was my fault, as I failed to request it be cleaned!!! I immediately asked when the manager would be arriving the following morning so I could address the ongoing concerns, only to be advised the property had no manager... I asked to have someone from management contact me, confirmed they had both my phone and email address, and was given a hand written noted which I later found to be an incorrect email address for an offsite supervising manager... At checkout, we requested a refund of the $150 charge, along with a credit for an additional charge related to an in room safe (see pic from room documentation)... While we received no credit for the safe (As promised on the in room documentation), we were handed a credit slip and advised a refund would be issued of the $150 charge... In addition, I again expressed my concern with the motel to the representative and showed him pictures of the leak, the mold and related concerns, to which to which he showed no surprise or concern... In sum, this was one of the worst experiences we've had at what should be a mainstream chain motel... As frequent travelers and members of loyalty programs at various chains, I can say I seldom raise concerns, but when done they have always been immediately addressed.... Given the condition of the room, the lack of concern on the part of the staff, and the refusal to allow contact with those supervising, I would strongly recommend avoiding this property, and likely all Choice Hotels in the area.... ** I plan to post this review on various sites... Where allowed, I will include photo's and/or videos of the items referenced...

Bathroom
It's Just Me. S.

Not a fan of the bathroom. I'm unable to take a relaxing shower thinking about the mess...

King bed room suite
Angie L.

Good for the price. The front desk was very friendly and was very accommodating. The check in process was fast. There are different size of rooms, regular and suites. The suites are just the same amenities as the regular rooms but a little bit bigger. My two complaints about the hotel were that the bathtub wasnt as clean as I like, there were grim and residue on the knob and the bottom of the tub. Also the internet cuts out intermittently. Other than that, the bed was very comfortable and I had an excellent night of sleep. The breakfast is also better than most choice hotels in that they have half cut grapefruits in the fridge on top of the normal items like eggs, waffles, yogurts, cereal, etc. This location does not have express check out so you dont get your receipt in the night under your door. SUMMARY Front Desk: 4 Check in/out Process: 3 Room Overall: 3 Bathroom Overall: 2 Breakfast: 4 Internet: 2

Toothpaste
North S.

I prepaid for my room thinking I would get the best deal. The day of check in I see the room going for 25 dollars cheaper , so I asked for them to match the price. I was told they can't do it ? Then asked again the next day and was told that they don't do that. Once you pay ahead of time thats what you pay? The room was old and for a hotel that rooms get cleaned regularly I was surprised to see the bathroom as dirty as it was. Had toothpaste on the sink wall. I will post pics of how the bathroom looked. Breakfast was just ok. We decided to just eat out the second day. The indoor pool and hot tub was nice and having the second hot tub outside was great. After reading a lot of the negative complaint at this hotel I wasn't surprised to notice that there wasn't one remark apologizing about any problems guest may of had. And either an employee or the manager parks her car at the covered entrance to the hotel. That just goes to show how some people just don't care about anything but them selves. Won't be back at this cheaper hotel.

Asbestos
Phillip G.

Horrendous. There's never anyone at the front desk at all times. I really just want my pictures to do all the talking. And the breakfast was a terror all on its own. The spoiled waffle mix sent me straight to the toilet. And yes the stuff on the carpet in the hallway is asbestos.

Waffle machine purposely not plugged in and out of the way of people that want a good breakfast

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Rooms were very nice. Bed felt like heaven to me and it was close to a lot of restaurants. I would definitely stay here again!

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Ask the Community - Comfort Suites

Is the breakfast room, and pool still closed?

We do have a limited breakfast at this time (Grab and Go). The pool and hot tub is open.

Don’t See Your Question? Ask Away!

Review Highlights - Comfort Suites

Stayed here numerous times in the past and I have always found it clean, pleasant and quiet.

Mentioned in 2 reviews

Read more highlights

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Andaz Scottsdale Resort & Bungalows - Nice to have a club sandwich by the pool.

Andaz Scottsdale Resort & Bungalows

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This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

Took my wife and her girl friends to Andaz for spa/pool/lunch day last week. While they were…read moregetting pampered, I worked out in the very well-equipped gym on property. Had a wonderful wet sauna afterwards and met the girls at the pool for drinks and lunch. Everyone I encountered were wonderful, thoughtful, cared about my experience and the facility was 5 stars in every way. Can not rate it high enough.

Canopy by Hilton - Exterior

Canopy by Hilton

(130 reviews)

I'm a big fan of Hilton Canopy hotels and this did not disappoint. In the heart of Old Town…read moreScottsdale, it's perfect for those who want to shop around the area or just for those who want a lovely retreat at the end of the day. I had a beautiful sunset view of Camelback from my room, and I loved the layout, with the large sliding barndoor to separate the sleeping area from the bathroom /coffee area. My bed itself was like sleeping on a pillow because it was so soft. I thought it would be too soft but it was one of the best nights of sleep I've had in a long time! So so comfy! The hotel has a ton of amenities, with a roof top pool, restaurant and seating area too. I did use the fitness center while I was there, although the A/C wasn't working in that part of the building so it was definitely a "hot" workout session. While there is a charge for parking, it was underground and super convenient to access your hotel floor so if you checked in via the app, there didn't need to be any interaction with the front desk/ lobby at all. The lobby itself is huge with a few different seating areas and where you can find the bar /restaurant as well as a small gift shop by the front desk. The hotel was clean, modern, conveniently located and had everything I needed. I'd happily return here and hopefully for more than one night to enjoy more of what they have to offer!

We were impressed with the hotel, very reasonably priced located in the heart of old town…read moreScottsdale area, you can walk to everything. Travis checked us in, he was very busy at the time, but alway with a smile, extremely professional and kind. The rooms are very new, stylish, very comfy bed! We really enjoyed the rooftop bar and restaurant, this included the rooftop pool area, reasonably drink prices, with the best view of the mountains. Service was outstanding, friendly, upbeat service from the whole team, we will be back!

Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

Omni Scottsdale Resort & Spa at Montelucia

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This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

Very difficult to review. The location is perfect with gorgeous views of Camelback mountain, well…read moremanicured grounds and a very peaceful atmosphere. Service was, however, subpar for a resort of this type. Front desk was inattentive and did not react as one would expect when we found larvae in the sheets and on the wall! No urgency and no empathy. Bugs in the sheets is not insignificant but was treated that way. The spa had a great vibe with a nice rooftop pool, wonderful amenities and very attentive attendants. Facials and body scrub were amazing! Massages were not good. Hit or miss just like the entire resort. Definitely not at the level of the other local resorts.

The Phoenician, a Luxury Collection Resort, Scottsdale

The Phoenician, a Luxury Collection Resort, Scottsdale

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Beautiful hotel that we've stayed at a few times while coming out for spring training. It really…read morehas everything you need for a relaxing day by the pool, and it's conveniently located for driving to games, heading into town for restaurants, or exploring downtown Palm Springs. The amenities are great. The gym is well equipped, there are tennis courts, and the pools are beautiful with a nice balance between adult and family-friendly areas. The restaurants are solid as well, which makes it easy to stay on property and unwind. Overall, a really great experience. We would definitely come back again for our next spring training trip.

chose The Phoenician for my birthday getaway over Memorial Day weekend because it is marketed as a…read moreluxury resort. I invited four girlfriends to join me, and each of them booked their own rooms. Unfortunately, after spending four days at the property, I can confidently say this was one of the most disappointing luxury hotel experiences I've ever had. The problems started at check-in. The front desk associate barely engaged with me, offered no overview of the property, amenities, or resort experience, and didn't ask whether it was my first visit. When I mentioned I was celebrating my birthday, there wasn't even a simple "Happy Birthday." I was handed a key and what turned out to be a property map, with no explanation whatsoever. My next stop was the concierge desk to inquire about pool cabanas. I was simply told they were sold out. No alternatives were offered, no waitlist was mentioned, and no effort was made to assist. Instead, I was told to look at an outside website myself. At a luxury resort, isn't the concierge's role to help guests find solutions and make arrangements? When I later asked if the resort did anything special for birthday guests, the concierge emailed me a list of items I could purchase. That response perfectly summarized the level of hospitality we experienced. The room itself was another disappointment. It felt outdated and in need of renovation, hardly what one would expect from a luxury property. Ironically, when I later visited the pool and asked an attendant about cabanas, she immediately offered to place me on a waitlist in case of cancellations--an option the concierge never bothered to mention. The following morning, I spoke with a manager, Alley, about my experience. She apologized and offered a $100 food and beverage credit, which I appreciated. However, when I returned to my room, I discovered something far more concerning: one of the pillows had visible mold on it. Since I don't sleep with pillows, I hadn't noticed it the first night. As I looked closer, I found stains on the bedding, pillows, lampshade, and even areas of the room that clearly had not been properly cleaned. Housekeeping came and changed the sheets and pillowcases, but shockingly left behind the actual moldy pillow. At that point, this had moved far beyond a service issue and into a cleanliness and health concern. I reported everything again to management. The additional response was a $50 credit. At this point, the property had failed in virtually every area that defines a luxury hotel: guest service, concierge support, cleanliness, attention to detail, and problem resolution. My friends who booked rooms experienced similar frustrations with both customer service and housekeeping. We ultimately spent much of our time dining at restaurants off property and even rented a cabana at another resort because our experience at The Phoenician was so disappointing. For a stay that cost me over $2,000, offering a total of $150 in credits felt completely out of touch with the severity of the issues. The amount wasn't the problem, it was the lack of accountability and genuine concern. I rarely leave negative reviews, but travelers should know that this property did not deliver anything close to the luxury experience it advertises. Between the poor service, moldy pillow, cleanliness concerns, and overall lack of hospitality, I cannot recommend The Phoenician. I will also be filing a complaint through Marriott Bonvoy regarding my experience. Luxury hotels are defined by service, attention to detail, and how they handle problems when they arise. Unfortunately, The Phoenician failed on all three.

The Scott Resort & Spa  - Two Sprawling Pools featuring Private Cabanas

The Scott Resort & Spa

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This is just for the tesortpass cabana rental - I didn't stay at the hotel but it does look…read morebeautiful. Resort pass was hella worth it. Phoenix is hot AF! Having a cool oasis is perfect. Alexa was our server and she killed it. So friendly, so quick with service, great recommendations. Bathrooms and amenities were clean. Good was surprisingly good at the pool. Service was amazing. If you're looking for somewhere to beat the Phoenix heat, this is the place.

The Scott is a very airy hotel. Its cabana vibes are very welcoming when you walk in. I stayed at…read morethe Scott for a retreat, which bought out the hotel for this event. This was a very beautiful hotel, but some areas need improvement. Walking in, you're greeted by staff, bellhops, and staff at the front desk. You can receive assistance to your hotel rooms with your bags, and it's helpful if you're on the 2nd floor since there aren't any elevators. You walk through a beautiful scene of outdoor booths, bonfires, and a pool oasis with palm trees. It's truly a beautiful scene morning, noon, and night. The rooms are also very pretty. We had two queens in a spacious room. While there isn't a dresser, there is a long table that doubles as an office desk. There is shelving in the closet, but that's not the worst condition. There was also a Nespresso coffee bar in our room. We didn't receive any complimentary bottles of water, so I wasn't sure what they expected us to use. I certainly wasn't going to pay for the glass bottles of water, as they charged quite a bit of money. We also found that we weren't always getting our Nespresso pods refilled, and if they did, it was with decaf coffee only. Weird because why would anyone only drink decaf? We had to constantly call to get our coffee station refilled as we prepped for the day. The rooms have a balcony with French doors. Ours was facing the street, but there's a wall separating the resort from the street, which added a nice bit of privacy. Unfortunatly I had to always keep the doors to the patio open when it was 40-50 F degrees because my room was always humid! I would like to preface that I went to The Scott Resort for a BOOK RETREAT. I ended up with some warped books, which I had to work on flattening when I got home. Sometimes I felt the carpets were moist due to the amount of humidity. I wasn't sure if the humidifier was on high, but it wasn't humid outside. The conference rooms were very spacious and nice. The hotel is clean, and the staff is very friendly. I do think they charge a very high amount for food in the room service and the hotel bar. My friend paid $30 for a martini. The Scott was lovely to stay in, although there were some issues. Because of the humidity issue, I wouldn't recommend it to anyone unless that problem is solved.

Comfort Suites - hotels - Updated June 2026

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