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    Comforting Stars

    5.0 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Assisting Hands Home Care

    Assisting Hands Home Care

    1.0
    (2 reviews)
    1.5 mi

    Do not be a caregiver here or receive care. Shawna had assigned the worst caregivers for my special…read moreneeds son. So much so that they will even leave him alone! She does nothing to help and when I ask her to not send someone, she will send them again even charge my hours to waste my money when I send them away. She is very rude on the phone and sends her other workers to deal with her clients. I have heard from many other people to not have service here and I should have listened. Do not come here if you care about your loved ones. My caregivers have told me she has took money from them as well!! Not good for our next generation in healthcare.

    I rarely right reviews but feel it is absolutely necessary for the residents of Orange County to…read moreknow first hand what services Assisting Hands Home Care of Placentia Ca., offers from an experienced customer. I previously received Caregiver services from Assisting Hands this year for my mother who is suffering from Alzheimer's Dementia. My mother's stage of dementia inclined her to need 8-10 hours a day of services. I care for my mother when I get home from work. I personally met a woman by the name of Shana who seemed to be managing Assisting Hands professionally. It was usually a two staff member that I was in communication via telephone for my mother's care. Shana and a woman over the phone named Chantel. They seemed to have compassion for seniors, for my mother. However, this company did not meet expectations for my mother's care. Assisting Hands was more like a car dealership experience. They told me what I wanted to hear but was not consistent with supplying quality caregivers. My mother was placed with 2-3 great caregivers. But than after 4-6wks of being placed with my mother the caregivers were not in attendant. There were times that I had to leave work to care for my mother because caregivers did not show. The fill in Caregiver's would call not knowing the type of care my mother needed. I am not sure if it was because of language barriers that my mothers daily needs were not met. One caregiver who was picking up the slack for the rest of the staff stuck around for my mother for 3 months. Unfortunately, she told me she had to resign from Assisting Hands due to bad management. I get it, people leave managers not companies. Being concerned for my mother's well being, care and safety, I no longer felt confident having my mother under the care of Assisting Hands.

    24 Hour Home Care

    24 Hour Home Care

    4.4
    (27 reviews)
    2.8 mi

    My son is on the Spectrum and I receive services through regional center for respite care for him,…read moreand this company is the approved service. The first person they sent the first time my son ever had care was a self medicating diabetic who came to the job with low sugar and passed out. Paramedics had to be called. When I called them to say what happened they said they didn't even have emergency contacts for her on file. It took over a year for them to find another person who could come one day a week after school. I specified any day. But they never had anyone. When they did, she was great. After 2 months she said she couldn't come anymore. Another year goes by and they finally find someone. At this pointu sin was too thin due to ARFID issues. I explained to her we needed to get weight on him. I was taking a college class and when I would get home he'd be asleep and exhausted. Next day he said his legs and arms hurt. The next week I set up a nanny cam since I wouldn't be home. She was having my son do planks and other calisthenics!!!! She did t even ask if this was okay. I had her removed fromu son's care. Another year goes by and I finally find a friend of the family. So she jumos through their hoops for bothering process. Took her a month of CPR class. Orientation, etc none of which was paid. Then she starts watching son, I sign the timecards and 2 months later she has NEVER been paid!?? We have been back and forth and they keep giving excuses as to why they haven't paid her, trying to blame her and the regional center saying things I was able to prove as untrue. This is probably what happened to the other great lady that suddenly couldn't come. We kept calling and every week for 6 weeks we were told she'd be paid and then wasn't. So now she won't want my son because she hasn't been paid. This company is a joke! I don't even want to give 1 star. Shame on them for not paying their care providers.

    Great place to get anytime hours keep in mind you are working with a generation that still doesn't…read moreaccept that things have changed so you have to be thick skinned and don't take things so personal customer service for us is great if ever in doubt call them I have been lucky I have had mySame client for about 4years so I'm a Monday -friday 9-5 . To get a full affect try it for at least a month not every client is the same

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    Comforting Stars - homehealthcare - Updated July 2026

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