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    Royal Guest Home

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    1 year ago

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    Chamberlin Care

    Chamberlin Care

    4.8
    (19 reviews)
    26.1 mi

    Although we didn't end up using Chamberlain Care, I wanted to write this review to highlight the…read morereasons why anyone looking for caregiving services should put Chamberlain Care at the top of their list. Sarah Underwood brought her warm smile, calming disposition, and expertise to me and my family during an uncertain time. Sarah explained the process, offered a "what we could expect," and answered a plethora of questions regarding caregiving. My family was not 100% sure of the direction we were going to take with my mom since moving to a different state was also an option. Sarah did not pressure us and gave us the time we needed to make the best decision for my mom.. and dad, who at 90 wanted to still take care of everything on his own. As it happened, my mom ended up being admitted to the hospital and then transferred to a rehab center. When Sarah found out where, she paid a visit to my mom in the facility, held her hand and had a good talk. She completely didn't have to, but did anyway. FYI.. I have a picture of their two beautiful smiles! And if that wasn't enough, I was having a tough time getting in touch with a representative at the facility (since I live out of state) Sarah came to the rescue. She got a hold of someone to reach out to me. Sarah Underwood is wonderful- inside and out and a beautiful representation of the company's standard of care. Families first, and it shows!

    Terrible service! I met with someone who seemed nice and took down all my information, most…read moreinsistent about the billing information. After being texted, "I'm creating the care plan now and we will keep you posted," I didn't hear from them for three days. Then, while I'm beginning my day of caregiving for my loved one the doorbell rings and, SURPRISE!, their caregiver arrived without any announcement or warning. I was completely shocked and when the caregiver (who was nice) called the office who talked me into letting her stay. Of course, instead of the respite I wanted, now I had to deal with an upset loved one and an unplanned arrival. This actually made this one of the worst days I've had in a long time because I had no idea anyone would show up. I should have sent her away but I was too flummoxed to think straight. Anyway, Chamberlin did make sure to charge my credit card for this unwanted, unrequested visit. I canceled the contract and highly recommend against dealing with this company. In fact, now I'm kind of afraid to even ask for help again knowing that the first time I turned out to be quite a hindrance rather than assistance. ADDENDUM: After this review was posted I was contacted by the owner of the company who wanted me to remove this review. He offered a refund if I would take it down. I felt that to be an ethics violation and refused. He did seem sincere in wanting to make things right although the damage was done. I've re-read my original review and still vouch to its accuracy and honesty. I just learned a refund was issued without preconditions. My experience was still horrid but it's possible it was a learning experience for the company. (I personally learned nothing that will help my situation.) Anyway, I'm changing the rating from to two stars instead of one in with the hope this will not happen to someone else.

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    Chamberlin Care
    Chamberlin Care
    Chamberlin Care

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    Harmony Home Care

    Harmony Home Care

    4.8
    (34 reviews)
    6.5 mi

    Just wanted to give an update we've been using this agency for over 1.5 years now w/ no complaints…read more Freda the owner has been great scheduling trying to fill in spots. My mom the client is a bit picky w/ caretakers so it's hard for Freda but she does her best to keep all 7 days of the week covered. I talked to my mom and our favorite caretakers are Stacey, Cynthia, and Lisa. Stacey and Cynthia mainly work during the week to keep coverage from what I can see. I hear them speak to my mom when I'm in the hallway and they're very nice and sweet. I'll be honest it's nice to hear my mom have small talk with people other than my brother and I. I believe these two Stacey and Cynthia are the only ones currently giving her a bed bath. If we didn't have them during the week we'd be in bad shape. They've also helped w/ my mom when a physical therapist is here w/ the hoyer to lift her up to do things so they are trained. Lisa, mainly comes in on the weekends unless she has time to fill in during the week. She's a very sweet lady whose very nice and appreciative of whatever we do for her. She's communicative and gives her advice on my mom's care. Again, we've been using this agency for over 1.5 years and I see no reason why we wouldn't keep using them. Give them a try especially if you're in the Yorba Linda area since they're located here.

    They hire from Craigslist. That's very concerning. As a family member, I would not be comfortable…read morepaying this kind of money knowing that they hire people for $20 an hour off of Craigslist.

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    Harmony Home Care
    Memories and love of a husband!
    Memories and love of a husband!
    Harmony helps our clients with all their needs--even voting!

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    Harmony helps our clients with all their needs--even voting!
    Bryant Ranch Guest Manors

    Bryant Ranch Guest Manors

    3.0
    (4 reviews)
    2.7 mi

    Don't be fooled by the interior of the home. The only qualified caregiver is Mary Ann and she…read moreCan't cover residents 24-7 hours everyday. Our family agreed to a monthly fee for our homebound 95 year old father. After 3 months the administration decided we were to be charged more than double monthly fee because he woke up twice a night. We were required to pay nighttime rates solely hired to care for our father That was $20.00 an hour 11 hours every night. The fee shot up to over $6,000 a month. After an injury on my father's arm which could not be explained, that broke the camels back. What is actually happening when we're gone

    This facility has a health care manager (Nancy) who steals supplies from guests for other guests to…read moreuse to hide how disorganized she is about managing this facility, after trying to talk to her about it I complained to Audrey the coordinator, and she wouldn't hold their own health care manager responsible for their actions and decided to "relocate" me. This facility has no social programs for their guests and doesn't use gait belts for transfers. Things are often broken here and the menu for their guests is haphazardly thrown together. Don't send your loved ones to Bryant Ranch Manors. It's the most dangerous and disorganized facility I've ever worked for. They also dropped caregivers salary from 20/hr in 2015 to 11.50/hr in 2018 while having to care for 2 more guests at a time despite rising cost for this service.

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    Unexplained injury

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    Unexplained injury
    Care Partners At Home

    Care Partners At Home

    4.5
    (61 reviews)
    17.0 mi
    Certified professionals
    Discounts available

    My mother underwent a knee replacement and required long-term assistance after returning home…read more Kaiser referred her to Care Partners for in-home care during her recovery. Over the course of several weeks, I worked closely with Lina while arranging the additional support my mother needed following her surgery, which had been significantly delayed due to the Kaiser strike. Throughout the process, Lina was professional, compassionate, kind, and extremely helpful. There were several frustrating moments related to scheduling issues, many of which I expressed to Kaiser. Lina was always honest and transparent, explaining that all of their Spanish-speaking caregivers were currently assigned to other clients. Even so, she consistently took the time to listen to my concerns, answer questions, and help explore possible solutions. Lina maintained regular communication to ensure my mother received the specific care she needed when she needed it. While there were some scheduling challenges along the way, Lina remained proactive, attentive, and supportive, helping us navigate each obstacle. She also worked closely with her scheduling team to make sure my mother's care needs were met. I am grateful for Lina's dedication and commitment throughout this process. Thank you, Lina, and thank you to Care Partners for the care and support provided to my mother during her recovery. Enrique M.

    When i started using this company it was good about communication and getting help here when…read moreneeded. It has disintegrated on every level and I have spent weeks without care. An apology is unacceptable, since at one point I desperately tried to contact the founders and was blocked from reaching either owner.

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    Care Partners At Home
    Care Partners At Home
    Care Partners At Home

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    Royal Guest Home - homehealthcare - Updated July 2026

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