The designer in the showroom Aubree was very nice. However, everything that has happened since has…read morebeen an absolute disaster. The initial install experience was awful. The installer left a mess throughout the house, including trash and rubber bands absolutely everywhere which are a choking hazard to my dogs. We were not at the house for the initial measure, so I'm assuming it was fine, but several shades do not fit the windows properly, so is that an inaccurate measurement, poor craftsmanship or poor installation? No clue. We had to request that we not have the initial installer back to our home. The second installer was great. However, due to the fact that several shades were sewn incorrectly, they were deemed defective and unfixable and needing to be remade. It would have been nice if we were given the opportunity to choose another fabric, since it seems as though the fabric may not be conducive to a Roman shade on the particular window sizes we have and that may have been a contributing factor. Two shades pull cords are defective and when pulling the cord on a third shade, the entire fixture dropped and bashed me on my head. I am lucky however that the 4 inch screws missed my face. We have had that window covering just sitting here for 6 days now, when I was promised a call in 24-48 hours. When you have a customer injured due to improper installation, I don't believe the correct response should be, "we'll get back to you in a day or two, thanks!" So all in all, not great customer service. It is fine to be pleasant when you are taking an order of over $20,000 on window coverings, but perhaps your customer service after the fact should be just as pleasant. I have yet to receive a phone call from my designer following up to make sure I was taken care of. Every single time I call the Bridgeport store I go directly to voicemail. I had to call New York today to speak to an actual person. Again, not great customer service. Perhaps the designer who knew of the shade that hit me in the head should have followed up. Perhaps the customer service department that received the email from my designer should have done their job. Nevertheless, after 6 days waiting for a phone call, and on the phone with the Shade Store clear across the country, I waited 30 minutes to speak to a manager. I was told I was being transferred to a manager, however I was transferred to a general voice mail box for the Shade Store. Upon calling the Shade Store in New York yet again I re-tell my story and am now told a manager isn't available, but they hope that a manager might be available to call me back today. Unless the manager is in the back room remaking my shades, I can't imagine anything more important than taking my call. I may have been better off with another company that stands by its product and takes care of its customers. Considering we are in a new home community, it would be nice if I could recommend the Shade Store to my neighbors. Instead it seems we are the cautionary tale.

Accept no substitutes! The showroom staff are the most knowledgeable in the industry. The free…read moremeasurement was spot-on precision, the install was perfect. The Shade Store in Tigard is all you need to know about window treatments.

Our shutters came out perfect. I received a quote from Home Depot and although they were a little…read morecheaper, I was only provided with one sample and no color swatches. Rocky was prepared with different samples and colors. He was great in providing his recommendation and honest input. I'm glad I made the right decision!

Rocky was quick, but thorough. He gave great advice to help us understand our options. We got a few…read moreother bids and his came in the lowest, but the work he did was fantastic. We don't have a single complaint, and love our new shades!

We had some broken blackout curtains and reached out to this company for help. I left a detailed…read moremessage with their AI answering service and got a call and text back within 24 hours. Communication was excellent and was very transparent, letting me know that while they were fully booked, someone could come by sooner if a slot opened up. All the variables were explained upfront, so my expectations were clear. They came by quickly -- twice -- first to assess and order parts, then to complete the installation. The whole repair process was smooth, and I appreciated that I could pay online. The price was reasonable for the service I received, though I imagine some of their other services may be on the pricier side. Overall, I felt it was worth it for the quality and efficiency!

Carole P. I've had a DieHard Technician out twice within the…read morelast month. Ed did a fine job mending the roller on the first shade. As luck would have it, a second shade roller broke a few weeks later. The repairs are fast, efficient, and reasonably priced. If I had any complaints at all about the company, it would be the AI answering service. It works, but if my call isn't returned the same day, it would be disappointing. Vicki called an hour later, and Ed was here the next day. I will use them again if I need repairs, and I definitely will recommend using their services. By the way, not only do they do repairs, but they also clean shades.

What a great experience! Portland Window Coverings exceeded all of my expectations and offered a…read morelevel of service and support that was the best I have experienced in years. I highly recommend PWC for all your window covering needs. Again what a great experience, keep it up!

Customer service update. We are still loving our Hunter Douglas Duette PowerView blinds. We…read morerecently had our 25 year old windows replaced and my handyman husband was successfully able to take all the blinds down, replace the batteries, and put them all back up again without any problems. Or so we thought. We had an issue with the kitchen blind not lowering all the way. I followed the instructions on my App, watched a Hunter Douglas video and a YouTube video but couldn't solve the problem. We called the Portland Window Coverings store and the person who answered the phone was very helpful and tried to walk us through all the steps we'd already taken. The blind still wouldn't cooperate. She said she'd get a service technician out by the end of the day or the next. By 6:30pm Friday night we figured we'd have to wait until tomorrow or the following week but just as I was about to take dinner out of the oven, Joel (the actual business owner) called and said he could come by right away. In less than 10 minutes Joel fixed the problem (I couldn't have fixed it via my App as it turns out and the videos weren't correct either) and our kitchen blind was functioning as it should. We were thrilled beyond beyond belief to have the problem solved. And on a Friday evening at 6:30pm, WHO DOES THAT? Thank you Joel, you are amazing and the best example of customer service EVER. I highly recommend Portland Window Coverings for your window covering needs. Yes, it's an investment but look at the customer service response after eight months!!!

Again a couple of months ago we called in Heidi to do more shades for some large windows .. she…read morenever fails to come through even though a color we had used isn't offered anymore. She picked the exact color that matched our prior shades. Jerry who is the installer is really helpful and also comes ready to pt up the shades with precision and perfection. The value proposition is great as her prices are very reasonable. We are so happy she is always there for us !

We were lucky to have had Heidi recommended to us. It is fortunate to have someone so knowledgeable…read moreabout their product to work with. She offers great ideas for specific situations with a variety of products. Measurements were made promptly and products were delivered in a reasonable amount of time. The installation was perfect because the measurements were. Prices are very attractive. Heidi is highly recommended.

I was transferred to this company through JC Penney design center whom I have used in 3 previous…read morehomes. I have NEVER been so frustrated, disappointed, inconvenienced and disgusted with the lack of communication, trust, customer support, communication or workmanship that this company (Custom Decorators: 8100 SW Nyberg St, Tualatin, OR 97062) has put us through. I am contacting my credit card company to see if there is anything I may do to recoup any money but fear that the time delay tactics they have used may have effectively screwed my chances. DO NOT call JC PENNEY for custom window design services or CUSTOM DECORATORS out of Tualatin, Oregon...I have been fighting with them since May 16, 2025 when I paid the invoice in full (today is September 21, 2025) and the drapery order has still not been completed satisfactorily.

This company is a complete joke and a scam. I bought blinds with installation, but when the…read moreinstaller showed up, he flat-out refused to do the job because the windows were "too high." Seriously? Isn't that something they should check before selling me the service? What followed was two months of pure hell--over 20 calls, dozens of texts, and hours wasted in chats with a completely useless sales rep who lied repeatedly, promising to fix the issue but did absolutely nothing. It was just excuse after excuse while they held onto my money. When I finally had enough and demanded a refund, their so-called "manager"--a coward who refused to take any responsibility--flat-out refused to return my money, despite the fact that they failed to fulfill their contract. Only when I got Home Depot involved did these scam artists finally cave and issue the refund--because they had no choice. This company is a disgrace. They are dishonest, incompetent, and a nightmare to deal with. Avoid them like the plague unless you want to be ripped off!

We can not speak highly enough of Leslie and Window Covering Concepts! From the time we first met…read moreto make blind choices (Hunter Douglas Silhouettes), through the order process and the install; Leslie was spot on. 5 STAR rating from us - all the way - we highly recommend Window Covering Concepts.

From the owner: We're local and passionate about providing innovative window treatment solutions with beautiful…read moredesign to meet your lifestyle. Providing affordable privacy, light control, child safety, and energy savings for every budget. Explore how window treatments transform the light in your home, making everyday living more enjoyable and defining the mood of your unique and beautiful space.

Bob came out and built & installed our retractable screen door. He was right on time and did a…read moregreat job. The quality surpasses one that we previously had at a different home. We love being able to have our front door open! We highly recommend this company.

Bob was entirely professional, prompt, quick, friendly and clean. We've had two of these…read moreretractable screen doors installed and if you didn't know they were there, you might not notice them. I highly recommend this company.