Nice,good competitive price sends updates after service via email pictures. On time every weekread more

We have had this company for several months now. They are awesome. Reliable, professional and…read morereasonable rates. Highly recommend Alliance Pool Care.

What I greatly appreciate are the people that responds to my phone calls. I always talk to a…read moreperson(never a machine) and answers at a timely manner, they're very attentive and helpful with my concerns and tries to resolve any concerns I may have. All their service technicians are very responsive and reliable. Geo did the first assessment. He answered all my questions and did a good job in the first pool cleaning. My regular technician is Erik, he also answered my questions and concerns. He is doing a great job in maintaining our pool. I would highly recommend their services. The monthly cost is reasonable.

I've had Poolgenx for about 1 1/2 yrs. It's hard now a days to get a pool service that is…read morereliable, knowledgeable n good with pets. Poolgenx has staffing issues, accounting issues n lacks in customer service. Their management team does not have the time to address issues or return a response to text messages. I have a very large pool that if not cleaned or treated properly will develop yellow algae. Because of Poolgenx staff issues their techs do not pay attention as they are brushing the walls of the pool to add additional chemicals if there is algae. Their rotation of personnel n lack of clients key control, have created a lot of issues. A recent tech never returned the key to my gate. It has taken PoolGenx over a month to provide a lock box for their lack of control. Currently my pool service is in limbo because the current tech does not know who will be assigned to my pool. As to accounting issues, I've had PoolGenx tell me that I was past due on my account about four times. They are set up on auto pay but even then PoolGenx argued that they never received payment. Thank goodness for B of A because they quickly called PoolGenx to confirm payment had been received n they had deposited the check. Finally, when hiring a pool service I have to make sure their staff are good with dogs. I have 2 Boston Terriers n they are very friendly n loving. One pool service company tech used the pool pole that is used to brush the pool to hit one my dogs. I have cameras throughout my property so I can monitor everything, so when I saw that I immediately fired the company. The cameras also confirm how much time techs spent cleaning my pool and how much chemicals are used. It's a shame you cannot trust some service companies to provide the service you are paying for.

Jimmy is hands down the best pool guy I've worked with. He's reliable, shows up when he says he…read morewill, and always makes sure everything is running perfectly before he leaves. My pool has never looked better. What really stands out is how much he cares -- he doesn't just clean the pool, he explains what he's doing, catches problems early, and keeps everything dialed in so I don't have to stress about it. If you're in the Orangecrest / Riverside area and need someone you can trust, Jimmy is your guy. Highly recommend!

Ryan was amazing great customer service great attitude very knowledgeable told me about my pump…read moresystem that I didn't even know about great job. I would definitely recommend to others.

He is responsible respectful and on time and true to his word always know how to do the job or…read moresolve the issue

Amazing service!! They responded quick and have reasonable prices!!! I will continue my monthly…read moreservice with them! Helios offers many services, he was able to come quickly and assess my pool.

I moved into a new house six months ago, and we knew the previous owners had maintained the pool…read morethemselves. I hired a local pool service company, but after five months, I was unhappy with the results. After getting a recommendation from a neighbor, I found Marcus & Onyx Stone Pools. From the start, Marcus was responsive and communicated well. He came out to provide a quote, which was within $15 of what I had been paying with the previous service. On the very first visit, I noticed an immediate difference in how the pool looked. There was no debris or brown clumps settled on the bottom, and after Marcus cleaned the filter, the improvement in circulation was obvious. I'm so grateful I found Marcus and Onyx Stone Pools and would highly recommend them!

Marcus has been great to work with. He is timely, efficient and knowledgeable with all our hot tub…read moreneeds. There is always great communication if any concerns arise. Our spa is consistently ready for us to use. I would also add trustworthy to describe Marcus since he consistently secures my side gate after every service. Thanks Marcus.

Requested an estimate 3 weeks ago. Never received a response. No problem. I will take my business…read moreelsewhere

We've been with this company for at least 4 years now. Mark comes weekly and maintains our pool for…read moreus. He has always done exceptional. He keeps our levels in check and alerts us when something isn't looking right. I have seen other companies charging much more than affordable pools and they only do half the work. I picked this company based on the reviews and I'm very happy with the service they provide

Was charged $540 to change 2 sensors on the pool heater. Im not aware if this is standard but it's…read morewhat I was charged. Initial response to my inquiry said $100-$300.

Had some significant calcium build up which I needed to finally get cleaned up for an upcoming pool…read moreparty. Mario was the first to respond and provided fair and transparent pricing. He was responsive to messages, showed up as committed and got the job done to my satisfaction. I will definitely reach out again for future pool service needs.

Alex, since the moment I called him to time, he finished the pump replacement his been respectful…read moreknowledgeable on the pool business based on my needs he recomended the best pool pump and was fast and also taught me a few things highly recommend Alex Thank you for helping me get the pool going and enjoy it, the price was fair not over priced like some other guys great value for the money. Highly recommend

maintenance was perfect. one day my pump stopped working after the service, my wife didn't submit…read morepayment on time, she received a reminder and was told no service would be provided until pool pump was fixed.....but I see a bunch of 'pool repair' comments...hmmmmm wonder why I didn't receive any suggestions on what to fix or a quote to fix it responding to your response...I am telling the truth, I admitted that she lapsed on payment and you're response supports that, I said she received notification service would not be reinstated until payment received, which you reiterated. I was told that your response to the repair was that you don't do repairs and that it needed to be repaired before services would be reinstated. My review was on the lack of repair options, now if she misunderstood that's her/our fault (see I'm holding her/us accountable). No need to try and air out something that I already said we didn't own up to-payment. If you can make it out on Wednesday you'll get your fee and I'd like for you to provide a quote on repairs, if not, thank you for your service and best of luck in your business.

Started off decent, but turned into a very dishonest experience. I was quoted $250 for a repair,…read morethen he showed up and tried to change it to $500 on the spot. I canceled immediately. I had already prepaid for service, and he refused to refund me, making false claims that he had come out multiple extra times--which is not true. He also stopped servicing the pool without notice, leaving it green and forcing me to pay someone else to fix it. Ignored calls and texts until I contacted him from another number. At that point, still refused to make things right. Changing prices last minute and keeping prepaid money is unacceptable. I would not trust or recommend this business.

Just wasn't for us but we said "let's give a month trial" clearly didn't work out. Within a week…read moreafter we let him go, our pool is green!!! That's never happened & we didn't get pool services for a good month & our pool remained blue & clear so don't know exactly what happened there but apparently "it could happened within ONE WEEK of no service" which is untrue No way it can get this dirty within one week of him doing a chemical balance which we paid extra for. Take care Israel & hope you can learn to correct your mistakes even when we "cancelled" It's only been a week! Not good for your growing business.