PROS - Price -…read moreFriendly customer service agents CONS - Extremely unreliable service - Never received the speeds I paid for. (my devices were more than capable of receiving these speeds) - Had to call tech support on an almost weekly basis to try to resolve recurring issues. CONCLUSION - If money is an issue, they are good in that market, but if it's not, perhaps look at a provider like AT&T who I also have had service through & while they are WAAAY more expensive, they were reliable.

Mediacom trucks in our neighborhood and working near our connection. Immediately after, our…read moreservice stops working. They say a tech has to come. Soonest appointment is in 2 days. Today is the appointment. My wife had rearranged her day to accommodate. A message comes that the tech is on the way. They call my number instead of hers when the tech arrives, but I'm a physician working in an operating room so I don't see the call and don't answer. The tech never comes to the door or calls my wife's number but instead leaves and sends a message that begins "since you are not at home." The next appointment is not for another 2 days. So there's a decent chance that mediacom is at fault for the disruption of service and then, after my wife rearranging her day to accommodate the appointment, the call and wrong number and don't even have the courtesy to knock on the door before leaving and saying she wasn't home. Such abject disregard for their customers.

this is the worst company! we called on the 4th of the month to establish service and we have not…read morehad working internet for more than 4 days. I have actually had cutomer service tell me they can't help me and hang up on me. i can't even stress how terrible a company this is! avoid at all costs!!!!

Run. Don't use this service, for any reason. I just hope they aren't your only service. These…read moreassholes during a pandemic shut our internet off 5 times. I cancelled TV to reduce the bills. Money's tight. We use the internet for business and side income so we kept the internet. They charged me over 259 because in the process of cleaning we misplaced the cable boxes that were meant to be sent out. I found them and drove them personally to their store where they told me I'd be seeing a credit on my next bill. This was 7/31 so I assumed in August. Nope they shut the internet off on me then too. Then slapped a $100 reconnect fee on top. You can never catch up with these crooks. So I paid an extra 250 for the equipment, it's September, the credit should be on my account right? Nope internet shut off again. Fuck these people. Cox is a dirty, greedy, stingy company who says they want to help people in a pandemic but all they fucking care about is money. So fuck them - go elsewhere people I implore you. You will save so many hours not fighting customer service, not overpaying and getting upsold. Run people run

This company is straight up evil. You *** WILL *** regret ever signing up with them…read more This company is nothing short of predatory. I don't know how their executives sleep at night taking advantage of small business organizations everywhere. Oh yea, they're a monopoly, having sold their souls, they feel like they can abuse the public in whatever way they want. The first and most blatant abuse is their absolute untruths about the speed and reliability of their service. I was supposed to have 300 down. Not once did I ever see anything approaching that. I get it. Infrastructure may be shared, but if your average down speed is in the 20's, 300 should not be advertised. Second, they will insist on installing with installation fees even if the infrastructure already exists in. your building. But, because of this, you will later find out that you have a 2 year contract, which will amount to thousands. Third, they will decide without consulting you that your "installation" will require equipment that is unnecessary, charging you as much for their infrastructure **EVERY MONTH** what it would cost to buy brand new... not that you're getting brand new equipment. You're getting used equipment, and being charged exorbitant monthly rental on it. When I lost me lease, they decided I needed to pay them thousands of dollars because of this aforementioned contract ***PLUS*** an extra-exorbitant cost for their missing equipment, which I never asked for, and is marked at a price something like 10x what it is worth. Then, they'll turn you over to a collection agent, and harrass you for months. I'm sure some corporate flack will tell us that it was all in their 20-page contract chock full with fine print. This is classic predatory behavior. I'll tell you one thing, their salespeople and customer service agents don't know what's in their own contract because they are either brain dead drones or just flat out non-responsive. So, please learn from my mistakes. This company is toxic. Stay away. It requires a special kind of awfulness for me to wish for AT&T, which has its own problems, but I would take them 8 days a week over this vampire of a company. Shame on you, Cox.

So cuz at one time was are only cable provider so I had really no choice for a long time to deal…read morewith this company. Seemed like every 6 months my cable went up each time. I'd call and they would be like ok let's us put you on a new plan. I'm like seriously don't wanna be locked into another 12 months of high payments. Well they met there match last year with a new company that changed my mind from this business. Good ridence to this place. I never had a clear pic on my tv at all plus the WiFi and internet they provided was slow as all can be. Shop around there's better service for cable and internet!!!

Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I…read morecalled Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on.

I have been trying to get my stereo back from this place for over two months. I went there during…read morebusiness hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them?

If I could give this company a 0 I would. I have NEVER seen such bad service in my entire life. We…read morehave a lake home in Grove Oklahoma. The end of April 2019 was the last time we had service. We have called and called trying to get someone to fix it, all the while paying our monthly rate. Three times they have told us there would be someone out to fix it. They came out once and left a bunch of cable wire on the ground and didn't complete the job. We called again. And then again and again. Finally they were supposed to come yesterday. Guess what? No show. That was the last straw. I called to cancel this morning. That took over 30 minutes. As I am writing this I am trying to get a refund for 5 months of payments with no cable. I'm still on hold. It's been 56 minutes.

not particularly this exact place but the company as a whole. for almost 4 years we've been dealing…read morewith this company because frankly there wasn't anything better around here. They continue to promise us large amounts of speed, we pay almost $110.00 a month and never have speed above 10 mbps most of the time it is around 5 or 9 Mbps and we are suppose to get 100Mbps a month NEVER in our 4 years has this happened. And recently they have decided to go back in time and charge you for Data that you go over. So unless you Upgrade your plan to include this you could face monumental charges. There are NEW companies in the Area that promise you a Dedicated line with no one else vying for internet time. Time for a switch is in order. @ the present time my CURRENT Mbps is 0.74Mbps with a ping of 976 and an upload of 2.16mbps. Pure CRAP.

Terrible service !!! Had a service call scheduled for…read more6/18/26 , Now 6/23/26 and still nothing, good luck calling to get info., fuck sparklight!!

I am a single mother, just moved to the area. I was promised a rate of 70$ and it ended up being…read more180$. Then the installation date was pushed back 2 weeks and I had to drop a class in college because of this. I had to miss work because they don't tell you when they're coming out. They came out and left. The only thing that has been enjoyable with this service was the Tech, he was pretty cute. But other than that, even calling in to ask if they can come back out so I didn't have to drop my class. I got hung up on twice and the communication was extremely dissatisfying, the agents were complete entitled assholes and did not care about what life struggles I was going through. They hooked my internet up yesterday and now my I need to pay MORE for my First bike in just 1 week. Absolutely horrible. I will not be staying long with this service provider. I recommend looking somewhere else if you already have enough stress in your life