The quality of the apartments has declined without any input from the residence an example would be…read morehad very nice lighting was substituted with subpar cheap. The parking has been horrendous. Their solution is to take away more parking for reserved, which makes it harder for somebody because those parking spots are no longer available even if nobody's in them. They also want to start charging for parking for visitors with the cost of rent which I find is on the very high end that is not acceptable. Parking is the main concern. All decisions are made as a business not taking into consideration. This is where we're living. It's not a business to us.

The maintenance manager Moe is the best maintenance person I have ever had. He is knowledgeable,…read morethorough, reliable, and always willing to help and explain things to make sure I understand. He is does excellent work!

I looked at a number of luxury apartment complexes in the Shrewsbury area before choosing Sheridan,…read morebut no other place felt "right." Sheridan management made me feel very welcome from the beginning. Dawn and Kerry in the management office immediately made me feel like family, and made the application process smooth and simple. The maintenance staff are incredibly responsive and considerate of your needs and your time. Sheridan lease prices are very competitive, and the property offers nicely sized apartments with a contemporary feel--all within well-kept grounds with nice amenities. Heat being included makes Sheridan a "no-brainer" in the winter months. The amount I have saved by not having to pay for heat has been extremely helpful in my savings for a house. More important than any of the above though is that the other residents are all polite and friendly people. I have never had a negative interaction with a neighbor. We all happily exchange smiles and "hellos," while also respecting each other's privacy. There are a lot of young professionals living here, so I have never had to deal with excessive noise or other nonsense. It has truly been a pleasure living here at Sheridan Apartments. I cannot say enough good things about this experience.

My wife and I are having problems with this complex. We have been here since 2018. Our tub never…read moreworked correctly until they had to drill a hole. Plus our toilet backed up and took them 5 tries to fix it. Took the toilet leaking out. For them to take us serious. Than the dishwasher doesn't work. They said they fix but didn't. I can open and still runs. Also when we don't use it fills up with water from some where. Plus last year our rent went up almost 200 dollars. This place is not worth 1750

I live here! Love it! The buildings are new, the staff keeps things well-maintained and beautiful…read moreall year long. It is an apartment complex that does not have amenities such as a gym, pool, grills, etc. It is aimed at the working professional. The managers treat everyone like family which makes this place unique. They are courteous, professional, yet fun and VERY prompt with requests and suggestions. Note: because of the buildings being very new and privately owned, they are more expensive. However, you do get 9 foot ceilings, lots of room, in-house washers/dryers, central air, and the buildings are all energy efficient (our monthly electric bill hasn't passed $80 and we blast the AC almost all day everyday).

I moved to Madison Place almost 2 years ago after a divorce. I looked at most of the other…read moreapartment complex's in the area before selecting Madison. The alternative apartments were either: a) reasonable rent, generic with white walls, white carpeting, walled off Kitchenettes with old appliances b) high rent, well equipped with modern designs, fitness rooms (extra fees), tennis courts and outdoor pools Madison Place features apartments with a modern, open design. The kitchen faces out to the living area and has granite counter tops, new appliances and track lighting. Washer and dryer are tucked away nicely behind a sliding door. A bonus feature is the large storage closet directly across the hall from the apartment. It totally beats having to go to a storage cage in some creepy basement like most places. It's the kind of place where a successful professional would want to live. Madison purposefully lacks the outdoor amenities like a pool and tennis courts in favor of charging less for rent. I am always able to park close to my building with plenty of spots for company. In addition to the great design and reasonable rent, the office team, Jen and Mark, are incredibly good-natured, responsive and customer service oriented. I always leave the office with my questions answered and a smile on my face. Anytime I receive packages during the work day, I find them right outside the door of my second floor apartment. I could easily pick them up at the office, but having the staff bring them right to my place is a welcome luxury. Lastly, the couple times where I needed minor repairs, the maintenance guy, Eddie, completed the work the same day. Parking lots are well cleared during the snow. Essentially, if you want an upscale apartment for a generic apartment rent, with customer service oriented office / maintenance staff, I highly recommend MP in Shrewsbury.

staff is not behaving properly for one problem I have to call 4 times molds are there in my house…read moreno one listens I have to call 4 times for broken kitchen cabinet and broken towel hanger in bathroom

From the beauty of the grounds to the maintenance team that is second to none (Eric), I am one of…read moreShrewsbury Commons biggest fans! It isn't perfect, but as close as it gets! I rented here for two years and then bought an available condo after my lease was up, that's how much I love this place! The office staff is friendly and efficient and will give it their utmost no matter the situation! I highly recommend Shrewsbury Commons if you're looking for an excellent rental or a lovely condo for the long term in an area second to none!

While living at Imperial for two years, I always paid rent on time and had a good relationship with…read morethe office manager. Everything went well until it was time for me to move out, because they increased the rent by $200 more per month (whatever happened to being grandfathered in?). So, I found another apartment. I made sure we left their apartment spotless. I even hired a cleaner, and they did a great job. After I moved out, the office demanded that I pay $1,000 for supposed damage to their "chrome" refrigerator. I have absolutely no recollection of ever damaging it. When I asked for a picture of the damage, it turned out to be nothing more than a tiny scratch--about the size of a quarter--and hardly noticeable. Yet they claimed they had to replace their 2 years old refrigerator with a brand-new one. Seriously? Over a quarter-sized scratch? Come on. Is that really the thanks I get from them? If you want to move in, make sure NOT to scratch their chrome appliances.

I wouldn't recommend moving into Imperial Village Apartments to my worst enemy. While the location…read moreis convenient--five minutes from the hospital and right off the highway--that is the only positive. It is the sole reason they get away with charging $2,500 a month for an outdated, poorly maintained complex. Unprofessional Management & Neighbor Harassment: From the day I moved in, I was harassed by a downstairs neighbor who aggressively banged on his ceiling every time I walked around my apartment--even just walking ten feet from my bed to the bathroom. He regularly ran a vibrating device against his ceiling for 20-minute stretches, shaking my floors at all hours of the day and night. He even stalked me from his window as I left for work and targeted my pet sitter. Instead of addressing his extreme behavior, the leasing office continuously sided with him, making excuses for his outbursts and asking me to "change my walking patterns" and avoid wearing shoes in my own home. Despite continuous texts, emails, and voicemail warnings sent to me, management refused to resolve the issue, ignored my request to meet with the property manager, and never followed up on my offer to transfer to a different unit. They even threatened to tow my guest's vehicle based on this neighbor's complaint, despite having no clear guest parking policy. I spent my entire lease feeling targeted, nervous, and on edge in my own home. Maintenance & Complex Upkeep Outdated Units: Everything in the apartment is in terrible condition and constantly breaking. Incompetent Maintenance: Unresolved issues required multiple visits, including a constantly clogged drain, peeling bathroom paint, and a leaking dishwasher. Neglected Grounds: The dumpsters are perpetually overflowing, and the pool is filthy, full of dirt, and unusable. Do not be fooled by the convenient location during a initial tour. Save yourself the stress and stay far away from Imperial Village Apartments

It was ok until we planned to move out…read more We were charged for normal wear and tear out of our pocket. I have lived in apartments all over USA no one has ever charged me for petty stuff.

I live in this complex and the people couldn't be nicer the maintenance couldn't be more helpful…read moreand the staff at the office is so nice the pool is nice it is well maintained if you have a concern or issue you just call the office and they will help you with whatever you need whether its a key or you need something repaired they will be there the apartment are very nice there are 8 buildings and there is a play ground and a basketball court I have lived in a house all my life and the apartment living here makes me want to live in an apartment for the rest of my life.

Overpriced, dirty apartments. Broken down amenities that never get repaired. Constant flooding in…read morethe apartments. Management doesn't care

Natalie, the Assistant Property Manager, is awesome. She has gone WAY above and beyond for me on…read moretwo separate occasions. The apartment complex is very kid-friendly and quiet. The dog park is great. Recommend it to anyone looking for a place!

I have been a resident here for 16 years and have used the pool every year it has been open. Over…read moretime, it seems that new rules are being added each season, but the most recent change is particularly concerning. Residents are now being told that it is a Massachusetts state law that everyone must leave the entire pool area whenever the lifeguard takes a break. During these breaks, all residents are required to wait outside the gate for approximately 10-15 minutes until the lifeguard returns. In previous years, the rule was simply that swimmers had to exit the pool and remain clear of the water while the lifeguard was away. At no point during the past 16 years has there been a requirement for all residents to leave the pool enclosure entirely. I have reviewed information from Mass.gov and other sources and have not found any state law requiring all patrons to leave the entire pool area during a lifeguard break. If this policy is based on a specific state regulation, I would appreciate being provided with the exact citation or source. My concern is not only whether this rule is being accurately represented, but also why a policy that is now described as mandatory was never enforced or communicated in previous years. If this is a local policy rather than a state requirement, residents should be informed accordingly. I respectfully request clarification regarding the legal basis for this rule and the reasoning behind its implementation.

It's too expensive and people steal packages in the mail room. Don't trust leaving your mail in the…read moremailroom, especially the mailroom for residents who live in building 14000. I'm so mad about this incident. I will never trust anyone living here again. Karma will get the thief back

BEWARE. Building 507 has inconsistent AC. If you live in…read more507, having your own portable AC unit is a must. HVAC vans are constantly here to try and fix the building, but it's obviously beyond repair. This happens every summer.

don't expect a pool didn't have last year. no request for permit this year so far................read more

While still living in Atlanta, GA, I found the Highland House on the Internet because I…read more had decided that Worcester was in the middle of my market. The Realtor showed me that building and several others and none held a candle to the first place I saw. So I signed the lease that day and went back to Atlanta to move. I lived there for four years and was proud to call it home. I always felt good leaving on business trips knowing that the building was being managed well and I had no worries. The neighbors quickly became friends as did the staff. I was always happy to show off my apartment to friends, many of whom said, "this building is a jewel!" I never asked for anything that was not accommodated quickly. the staff always exceeded my expectations. Even locking myself out of the car in a snow storm at the grocery was not a problem. I called Joe, the manager who quickly sent a staff member to help me. I retrieved my extra set of keys and was back on the road. That is better service that AAA. I hated that my job moved to a different part of New England and I had to leave the Highland House. I would happily move back there next week if it were possible, I highly recommend The Highland House in Worcester to anyone looking for new Home and commend Joseph, Jerry and the entire staff who were an important part of my life for four too short years..

From the owner: Luxury Apartment Suites coming availableread more