Recently moved in, neighbors are pretty friendly. Some divergence from the sample unit to the real…read moreunit that alters our intended usage (i.e. the second bathroom is not directly accessible from the living room, only via the bedroom). Also is heated unevenly, so some rooms are very warm and others much colder. Makes heating unpredictable at the moment, will see when winter arrives. Maintenance speed and execution was excellent (they almost came too quickly as we requested a time when we were available). Jim & Louie were great at fixing the few minor issues at move in time. They also gave use some helpful info from personal experience (one lives in complex). Front office is helpful, but they don't always have all of the answers since the complex is not privately owned.

(Former resident of about 2 years in Marlborough, MA - never late on rent and no complaints lodged…read moreagainst me) Be advised that when you move out, they will charge you random amounts for cleaning and "repairs", and I'm talking hundreds if not thousands of dollars. They will then sick their debt collector goons on you who will harass you for years. They will try to affect your credit and harass you until they get the absurd amounts of money they claim for nothing at all. I paid rent, pet rent, and was an excellent tenant for two years, and THAT is how Stone Gate will reward you. Good luck with that.

This used to be a great place to live, but things changed significantly under new management…read more Communication is lacking, and repeated attempts to resolve issues were ignored. Instead of working with long-term tenants, management escalated the situation unnecessarily. I've submitted a formal complaint to both on-site and property management and will be taking further action.

Once again the maintenance crew at Ellington Metro West did not disappoint. They responded quickly…read moreto the repair request and promptly fixed the issue. Professional and reliable.

Pests: Every season there is a new pest in our apartment…read more Whether it's ants, earwigs, spiders, and now MICE ! :( We keep our apartment tidy and they still come. I would hope Windsor Ridge apartments were sealed properly, guess not since critters always find their way in. There was also a bee nest outside the window, inside of the brick. We called the team to deal with it, but I'm not sure if they did. It was there for a year. Central air: The central air does not work in the upstairs of the apartment. We bought a digital thermometer for upstairs and it's always 10 degrees hotter upstairs than it is downstairs in the summer, freezing in the winter. Fire alarms: The fire alarm always goes off in the summer for no reason. Even when they replace it with a new one, it still happens. Clearly they need better fire alarm systems, because it's frustrating getting woken up in the middle of the night for no reason. ---- With all this being said, please know that the maintenance team is super nice and friendly - they always do what they can. I just wish corporate took better care of these buildings, especially since we're paying such a luxury premium ($3000, utilities not included) to live here.

The apartment was nice, but that is the only good thing about this community. The main issues are…read moreoutlined as follows: - The maintenance system switched to an automated one. Now some AI bot decides how much information you need to send them. They wouldn't come fix a light because we hadn't taken a picture of it for example. - They raise the rent on you significantly after your first year. We started at $3450 per month, then got ours raised to $3900 if we wanted to stay. Our same apartment is now available for $3200. - Management is professional, but ultimately unhelpful. Overall, we were disappointed with Windsor. I think anyone would be better off avoiding this place.

We have lived here for 5+ years. Beautiful clean grounds and top notch maintenance department. Luis…read moreis the best. Everything gets fixed promptly and correctly!

Long time resident. Many more positives than negatives. Attention to maintenance requests is a big…read moreplus. Maintenance Specialist, Luis, is OUTSTANDING. He gets 5 stars! Most often, I am not here when he completes a task, and when I return, I see the results of his magic. Today I was here to see Luis the Magician in person as he replaced a 30+ year washer/dryer in my unit. No small feat. Luis completed the job efficiently, thoroughly, quickly and safely, all with a smile and a positive attitude. And I have a second-floor unit! Luis is a tremendous asset for Avana Marlborough!

Avoid this place like the plague. My biggest complaint about this place was the amount of…read morecockroaches we had. The apartment also had water seeping into the bedroom carpet. I called maintenance, and they told me that what I was doing to clean up the water was "good enough". It is impossible to contact Leeann the property manager. She is rarely in the office during the posted office hours. There is no available parking after 7:00pm. Cars are left to decompose in the parking lot. They contacted us to renew our lease, and they attempted to charge us at least $150 more due to "market adjustments". When we ended our lease Eagle Rock listed the apartment at $200 less than what we were paying. They attempted to make us pay for a full months rent even though we had already paid our last months rent, our move out date was at the beginning of the month.

Did not renew my lease due to poor management!, insect/pest problems!! Security issues!!…read morecleanliness and unorganized drunk maintenance on property. Stayed a year and will never even think of this place again!!!! I was so happy to move into a real Establishment with real amenities and service that cares for the people who pay rent! FXXK YOU PARK VILLAGE MANAGEMENT!! FXXK YOUR Corporation, stop Lying to your people and update your Building codes, you guys are in complete violation!! Do not rent from this property!!!!!

It was ok until we planned to move out…read more We were charged for normal wear and tear out of our pocket. I have lived in apartments all over USA no one has ever charged me for petty stuff.

I live in this complex and the people couldn't be nicer the maintenance couldn't be more helpful…read moreand the staff at the office is so nice the pool is nice it is well maintained if you have a concern or issue you just call the office and they will help you with whatever you need whether its a key or you need something repaired they will be there the apartment are very nice there are 8 buildings and there is a play ground and a basketball court I have lived in a house all my life and the apartment living here makes me want to live in an apartment for the rest of my life.

Without divulging too much detail, I have had quite the situation to deal with at my property. In a…read morenutshell, Empire has been an absolute pleasure to deal with. They are extremely professional and prompt and I wanted to specifically mention that it has been wonderful working with Jenna in finance. With all the stress I've had to deal with in getting things fixed up in my home, Jenna has done her part in putting me at ease and making sure things are handled so that I don't have to worry as much. I absolutely recommend this company.

Worst property management company around. High HOA fees for absolutely nothing but dead grass and…read morehorrible upkeep of the buildings. You definitely don't get what you pay for and consider buying a place that is managed under another company. You don't want to be stuck with this one. 14 years my property has been managed by them and each year it gets worse and worse. Higher standards are not this companies goals... just higher fees for their pockets... not our plugged up gutters, roofs, lawns, siding, doors, etc. ​

Josh: Maintenance Manager/Windsor if Hopkinton MA Josh is a…read morevery professional and detailed oriented personnel. His professionalism and customer service aptitude are outstanding and so far the best experience I had since residing at Windsor of Hopkinton MA. Josh listened to my concerns and approached the issues, then guide me through the pros and cons of the heating system. I moved in the apartment one year ago while living with no heat in half of the apartment but Josh made my experience so welcoming ! I wish I had this experience when I first moved in then I would not have all these anxieties while living at Windsor of Hopkinton MA. Thank you Josh! I hope the rest of the team observed your professionalism and passion to be of service which enables residents to feel at home!

I moved into Windsor at Hopkinton in 2022 and will be leaving in 2026. Over the course of my…read moretenancy, my experience has been deeply disappointing, and I feel it is important to share this review for anyone considering this community especially families. Maintenance services are adequate at times, but consistency and urgency are major issues. On two separate occasions, the air filter in my apartment was left unchanged. One of these incidents caused the AC unit to trigger an alarm at 3:00 AM, waking both my newborn and I . Despite the urgency, no one arrived for nearly two hours to resolve the issue minding you the alarm was still going off. Additionally, I experienced a bug infestation that required my apartment to be exterminated twice. I have never lived in any residence--apartment or otherwise--that had roaches or similar issues. After speaking with multiple neighbors, it became clear that this is not an isolated problem; there appears to be a widespread roach infestation throughout the property. Repairs are often handled with little to no urgency. At one point, my apartment key stopped working, forcing me to leave my unit unlocked for three days whenever I had to leave. This was a serious safety concern, yet it was not treated as a priority by management. The apartments themselves are poorly constructed. During the winter months, the units become extremely cold, regardless of heating efforts. Police are frequently called to the property, hallways often smell of trash and animals, and there are no security cameras monitoring the parking areas. When my car was hit, there was no footage or accountability. There is also a high likelihood of vehicle break-ins. The leasing office experience is particularly frustrating. Staff members often provide conflicting information, and it is difficult to get clear or accurate answers. Transferring units is unnecessarily complicated and stressful. When your lease ends, tenants are given very limited and expensive options: * Re-sign for another full year * Pay a $2,500 lease termination fee * Or go month-to-month for over $4,000 per month If you request a unit transfer, there is an additional $2,500 transfer fee, and tenants are required to undergo a new credit check and screening, regardless of how long they have lived in the community. Once notice to vacate is submitted, it cannot be rescinded. In my case, I experienced a personal emergency and needed to remain in my unit after giving notice. I was informed that my apartment had already been re-rented within days. Management stated they could ask the incoming tenant to move to a different unit with the same layout; however, this seemed unlikely, especially given that another identical unit was already available for the same move-in date. Ultimately, this situation is leaving my baby and I without housing, which was extremely distressing. Tenants are expected to return units in their original condition, which is reasonable. However, management also offers paid cleaning services to restore the unit to "move-in condition," raising concerns about whether apartments are properly deep-cleaned before new tenants move in, or if minimal work is done before repainting and re-renting units. I was a responsible, quiet tenant who caused no issues and rarely complained. It is unfortunate that I feel compelled to leave a review like this, but residents are paying significant amounts of money for housing marketed as "luxury." Voucher or not, tenants should not be treated this way. Those using housing vouchers, in particular, appear to be treated unfairly. Finally, many of the positive reviews seem inauthentic, and management responses often appear focused on protecting their image rather than addressing tenant concerns. I strongly encourage prospective renters to thoroughly research and consider other options before committing to this property.