This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

I came back from mexico with a suspected parasite (my son too). they tested if I was pregnant, not…read moreeven bothering to test if I had anything remotely viral or bacterial. I spent the whole day there and I am still sick. this stupid doctor NAJJIR cannot do her job properly. I mean it's the basics of being a doctor, and she can't do that right. she needs to go back to school or something if she can't even have the wherewithal to rule out if it's bacterial or viral. what an idiot. furious because I have to go somewhere credible to get legible testing done...from a real doctor not someone that graduated with chat gpt.

I really like it here. Dr Davila hears me and truly listens. As someone that has a chronic…read moredisability, having a doctor that trusts what I have to say about my body is so impactful. They are super fast at taking care of referrals and never make you feel like a burden. The office staff are super polite and respectful and are able to input preferred names. Definitely a validating and supportive place

Dr. Sarkaria left in May, so I saw Dr. Juan Davila who lectured me about my anxiety medication…read morewhile lounging like he was at home watching a ball game. Couldn't show me the respect to even sit up straight while telling me I'd need to be referred to a psychiatrist if I "took too much"of the low dose med I OCCASIONALLY take & have for years with zero issues. Yet he has no problem throwing all the adderall in the world at my husband & stepson. Didn't listen to my heart or lungs. Never rose from his lounging position and they called it a full physical. Couldn't have been less interested in me or my health. AVOID. Especially if you are a middle age woman.

The person who answers the phone is extremely rude. She sounds like she hates her job. She puts you…read moreon hold with listening if you say yes or no. Also, when you're saying why you need a nurse, she snaps that she has to help people in front of her. I came from Leander who got a rating of 4.8.... Kyle got 3.5...

I'll address both office visits and surgery…read more The parking for any service you need is ample for anyone that needs to visit a doctor for whatever reason. I've found my appointments to be timely and I'm never waiting for long to see my doctor. The nurses are quick to get vitals and are completely professional. I'm generally in and out within 30 mins or so. When I meet with the doctors, they've actually reviewed my chart so there isn't much of a recap that's needed. For surgery I found the whole ordeal to be simple and devoid of stress. The one caveat I'll mention is if you're going in for a procedure, they require a friend to pick you up. This was a small problem for me as I was anticipating getting an uber home. However their policies, justified imo, are someone needs to sign out the patient and give them a ride home. So please take that into account if you have a surgery. The day of the surgery was smooth sailing. The front desk reports you to the right floor and the nurses are quick to meet you and prepare you for surgery. After scrubbing down and getting into my robe, I had a small wait as I talked with the nurses, operating doctor, anesthesiologist and finally to make sure payment via card and/or insurance is correct. The patient is asked several times what they're having done to ensure the patient consents to the upcoming procedure. I'm not good with surgery as it drives up anxiety. I was administered preop medicine to prepare my body and reduce stress. Once they got my IV flowing my concerns were diminished and I was out before the ride to the operating room. My surgery was a success and was almost to the minute that the doctor quoted me for surgery. I woke up in minimal pain but it took time to regain my senses. The nurses were right there taking care of me. Quick to address pain, give a status update and make sure I was comfortable. The next day I was in pain in my neck so I called the nurse. She reassured me it was part of the operation procedures and my medication address the pain as best it could. Overall my surgery was a breath of fresh air with no complications. All the staff was professional and prepared for my every need. I highly suggest using this facility if they offer the services you may need. I highly recommend this facility.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

I am writing to bring to your attention the unsatisfactory experience my mother had during her…read morerecent visit to your medical facility. She was provided with an iPad to sign in, but required assistance, which the two ladies present, Annie and Valencia, were unable to offer. My mother returned later with my son, who assisted her. I contacted your office to obtain the names of the receptionists involved and was told that Annie and Valencia were the staff members on duty. Annie mentioned that there were many patients waiting, which was inaccurate, as only two people were in the waiting room. Patients requiring medical attention may want to consider alternative options. The customer service provided was inadequate. Upon my mother's return, Valencia was too busy conversing to acknowledge her. They need customer service training and should probably find a different field to work in! 0 stars

Would leave zero stars if I could. I went on a Monday for a back injury then fell ill with a high…read morefever that night. I called the next day, Tuesday and the lady on the phone told me I would be able to come back without having to pay the co pay. I then called back saying I was too sick to make it that day. She then told me I would be able to visit the next morning, Wednesday also without paying the co pay. When I arrived Wednesday they had to get the manager on the phone and find the girl I talked to the other day. They then told me I misunderstood what she said and would still have to pay the co pay. I then walked out. Completely unprofessional.

Surgery day they said nothing was due. A month later I received a bill for over $700. I asked for…read morean itemized bill and they literally sent a bill that said "surgery RT; surgery LT" with one billing code, and "surgery RT; surgery LT" with a second billing code. WTF??? How is that itemized? You can do better, Hays Surgery Center. Much better. FFS.

Hubby had surgery here for his gallbladder. He arrives at his scheduled time, got checked in, and…read morewas taken back fairly quickly. He was scheduled for an 11am start time, but wasn't taken back till close to 12:30pm. Even tho the surgery was delayed, everything went well. He said all of the nurses and doctors were very nice.

I came in clearly very sick -- dizzy when standing, dehydrated, vomiting, and unable to keep fluids…read moredown -- and they still demanded $225 upfront before even letting me be seen. I'm uninsured and asked if they had any self‑pay options or payment plans, and they told me no. When I asked if they could recommend another clinic that might work with me, the front desk staff said they "didn't know." It was honestly disappointing and discouraging. If you're struggling financially or don't have insurance, be aware that they will not work with you at all. I left without care even though I genuinely needed medical help. Typical American healthcare experience -- expensive and inaccessible when you need it most.

Went in cause I was feeling like crap. Long, time wasting process to get checked in. Then they tell…read moreme I have a $100 copay. I tell them I dint have a co pay. They say that since I don't have one they are going to charge me $100. There is a reason my policy didn't have a co pay. You can't just make up what you want to charge me. 1st and last time I ever step foot in there. And I had insurance. Good insurance.

Wimberly Medical Clinic with Dr Ramirez is the best. For over 10 years Dr Ramirez and his team of…read moreprofessionals have been there for me with the best care and service. Dr Ramirez is an outstanding Doctor and great person.

Quality of care, genuine attention. It is simple to book an appointment. They are genuinely…read moreconcerned.

I accompanied my spouse here for her first infusion. The check-in went smooth, in that after…read morecompleting the paperwork it took only 5 min to get called in; and, NO wait thereafter in a secondary waiting room, like one would have in a physician's office. The Nurse Practitioner Peggy took us to a private room to completely explain the process. We were both put at ease. All of our questions were adequately answered to our satisfaction. The recliners were comfortable, and there were snacks & drinks, a good idea for the process. We arrived with what was probably normal anxiety, but left knowing that we were treated right and by being pleasantly impressed with EVERY employee we encountered.

Staff was friendly and very helpful. But my appointment which had been set up six months in advance…read morewas canceled without my being informed. Since my procedure was time sensitive it made the whole situation nerve racking. Luckily the super staff came through to save the day. Oh and I now refer to it as the Paragon Kyle confusion center.

There is a ballad waiting to be written - something along the lines of Arlo Guthrie's "Alice's…read moreRestaurant Massacree" perhaps - about this woman who is strong, obstinate and disturbingly determined. The ballad should also be about the place that heroically enabled her stubbornness and resolve. Here's the raw data, and wildly, every bit of it is true. I pieced it together after speaking with about a dozen people. 10 weeks after having undergone two heart procedures, my nearly deaf 93-year-old mom sets out on her own for an adventure. Her goal? The scrumptious lox bagel at Mary's Cafe. She missteps exiting the car and... kaboom! She falls and breaks her hip. She is literally across the street from St. David's Medical Center. A kind man rushes to her aid. Together, at her command, they get her BACK IN THE CAR. SHE DRIVES HERSELF ACROSS TOWN AND GOES HOME. There, she realizes that she can't get out of the car. She is half in-half out. After ten minutes, an innocent passerby in our quiet residential neighborhood hears her bleating plea and - again - at her command, helps get her back in the car, whereupon mom DRIVES HERSELF ACROSS TOWN AND BACK TO ST DAVID'S. It took three nurses and the manager of concierge services to extract her from her old beater Honda - the one with manual door locks - and it ended up in valet parking alongside the Porsches and a Ferrari. Mom would go on to have a nine inch nail inserted in her hip and spend two weeks at St. David's, one week in the Medical Center and one week in St. David's Rehabilitatiom Hospital. Here she was treated with dignity and compassion by every single person we encountered. And there were tons of them. Every effort was made to make her feel comfortable. Cozy even. The staff made her laugh. Encouraged her. Listened carefully to every word she said. Her in-house doctors watched over so thoughtfully. The physical and occupational therapists helped her to understand that she *could* meet her goal of regaining her independence. Yes, there were times when a nurse promised to bring her something and then forgot, but really, things couldn't have gone better. The food? Not too shabby, and if you are a visitor, there are alternating pop up caterers for things like sushi, Indian and Mexican food, every week day. Parking? Free if you're over 65. Just scan your driver's license instead of your parking stub. And my mom's old beater Honda rubbing shoulders with the glamor cars in Valet? I drove it out myself... free of charge.

I was sent to St David's to get imaging of my colon with a barium enima. We scheduled north…read morelocation since it is closer. They told me no prep was necessary, which was odd but fortunate. When we got there, checked, escorted to radiology, i was informed they do not do that procedure at that location! I had to reschedule 3 weeks later at the south location. This time I prepped ($167 sutabs) the night before. We are driving there the morning of the procedure when they call me to tell me they ran out of barium yhf day before and will need to reschedule! Absolutely incompetence! Do not recommend them!!​