I am writing to bring to your attention the unsatisfactory experience my mother had during her…read morerecent visit to your medical facility. She was provided with an iPad to sign in, but required assistance, which the two ladies present, Annie and Valencia, were unable to offer. My mother returned later with my son, who assisted her. I contacted your office to obtain the names of the receptionists involved and was told that Annie and Valencia were the staff members on duty. Annie mentioned that there were many patients waiting, which was inaccurate, as only two people were in the waiting room. Patients requiring medical attention may want to consider alternative options. The customer service provided was inadequate. Upon my mother's return, Valencia was too busy conversing to acknowledge her. They need customer service training and should probably find a different field to work in! 0 stars

Would leave zero stars if I could. I went on a Monday for a back injury then fell ill with a high…read morefever that night. I called the next day, Tuesday and the lady on the phone told me I would be able to come back without having to pay the co pay. I then called back saying I was too sick to make it that day. She then told me I would be able to visit the next morning, Wednesday also without paying the co pay. When I arrived Wednesday they had to get the manager on the phone and find the girl I talked to the other day. They then told me I misunderstood what she said and would still have to pay the co pay. I then walked out. Completely unprofessional.

Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

Quick, friendly and professional staff! Went in for a possible sinus infection. Highly recommend!!read more

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

I came back from mexico with a suspected parasite (my son too). they tested if I was pregnant, not…read moreeven bothering to test if I had anything remotely viral or bacterial. I spent the whole day there and I am still sick. this stupid doctor NAJJIR cannot do her job properly. I mean it's the basics of being a doctor, and she can't do that right. she needs to go back to school or something if she can't even have the wherewithal to rule out if it's bacterial or viral. what an idiot. furious because I have to go somewhere credible to get legible testing done...from a real doctor not someone that graduated with chat gpt.

So I had something fly in my eye last night and it was irritating me really badly so I showed up at…read more8:00am and was blessed to get in at 8:20. I didn't want to drive all the way to the VA so it was worth it for me to pay them out of pocket. They were SO polite and it went exceptionally quick. They listened, got me what I needed, and I was out the door in no time. I haven't needed to see a doctor in like 14 years so I'm grateful it was a simple and efficient experience. I recommend coming here for minor but important things you can't ignore.

First impressions was that this was odd with the medical clinic being inside the Walgreens. Wife…read moremade an appointment with a specific physician, Dr. Pham, and this is where we were directed. I accompanied her. The clinic sent all the pre-admissions paperwork via email to her, thereby saving time. Upon arrival, the waiting area was comfortable, the desk clerk just so-so as if it was a boring job. She LOVED the doctor!

Wonderful addition to our community, modern clean space with professional, attentive and efficient…read morecare.

Took a friend into urgent care here, very pleasant experience. My friend got tested for the flu,…read moreturned out positive. The RN was very nice and helpful. Would come back if I ever needed care!

ARC is a good place to go if you can not get into your primary care doctor. I have used ARC in the…read morepast for primary care and seemed to go well until my primary doctor moved on. Over all the medical staff is knowledgeable. They listen to what is going and come up with a game plan for the reason you're there. Like any other place it can be a hit or miss. But a place to when you need to get in for a medical reasob.

Horrible service. You can't even call they allow their patients to sit on hold for hours. They…read moreupload wrong labs of other patients in charts. I was supposed to get an mri order and they never ordered it and the doctor that saw me is on leave and the other doctors are refusing to order the mri and I can't even use my hand properly. I paid for that visit. They do not help new patients with the MyChart code so I can't even access my account every number you call you sit on hold for hours. Find a smaller clinic this place will just frustrate you and not get you the proper care.

I had a somewhat hard time finding this location, they changed their name and sign to "St David's -…read moreCareNow Urgent Care." It's no longer MedStop. Physician Asst Tim Metcalf was working and attended to me. I had an eye issue where my eye was in pain and closing. One's eyesight is so important that I decided to seek immediate help. The problem was that is was a holiday. Fortunately, this urgent care was open. Physician Asst Metcalf immediately diagnosed the issue, wrote a prescription for an eye ointment, and related it would clear up in a few days. It actually did. I would return here, being pleased with the intake paperwork, intake staff, and CERTAINTY Tim Metcalf.

I went here for a wrist injury a few weeks ago. I was seen quickly, which was within 10 minutes…read moreof completing paperwork. The "paperwork" is actually online. You are encouraged to complete it at home, then go to the Urgent Care. In my case, I completed it there, believing that I could secure a better place in line. Regardless, it didn't matter. P.A. Rachel Gregory was my attending. She was very thorough, X-rayed me in a timely manner, and I left with a wrist support device. I thought all was smooth, although I haven't been through billing yet. I held off on my review for several weeks to ensure all was okay in billing. If not, I'll update. I used Medicare with a Supplement, which they readily accepted.

I had a wonderful experience at the RediClinic inside the HEB in Kyle. I was first skeptical about…read morethis clinic ("Inside a supermarket?"), but it turned out to be a good visit. Amy, the nurse practitioner, was very kind and warm. Although she was taking care of patient check-ins, exams, and prescription writing all by herself (her assistant didn't show up that day), she didn't fail to fully listen to me and show her compassion. She accurately diagnosed my health condition (UTI) and prescribed antibiotics which worked like a charm. She was also crystal clear about fees (very reasonable) right at check-in. I highly recommend RediClinic!

Was treated for UTI a week ago. They check on me on Friday I told them I was not sure it cleared…read morecause it took long for me to feel abx are working. But I know antibiotics can take longer to fully work. Well Saturday woke up and I was back to day one. Severe symptoms again. I been calling since yesterday and no answer no call back. I been calling today and same thing. Very frustrating that no one can call back or better yet answer the phone.

DO NOT COME HERE. I was reading the reviews before I came…read morehere and I already had a bad feeling but after this visit I'm sure. I'm sitting right outside of here extremely pissed off. THEY TOLD ME TO COME HERE BECAUSE OF MY AGE and now because of my age I CAN'T COME HERE?!!?! Don't waste your time working with insured companies, go somewhere holistic where they actually care about getting you the help you need.

I love this place, front desk is always helpful, the assistant that helped me was Miriam and she…read morewas very helpful , Dr.Arthur was also excellent he made sure I didn't wait too long and answered all my questions. Really Recommend !

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

I am absolutely disgusted with the people at this office. I had my first appointment scheduled to…read morehave my daughter established with a primary. I drove all the way from Elgin (40 minutes plus fighting traffic) and due to being 3 minutes late over the 10 minute late window (13 minutes total) my appointment was canceled! It's June, next available appointment is in AUGUST. Claims they called me but I have ZERO missed calls from today which I showed them! Instead of working with me and being understanding that life happens, they continued to argue with me. All they could say is sorry we can schedule you for another location, today we have availability in Kyle, Texas. Ma'am be soo for real right now. I'm absolutely disgusted by this office. Claims the Dr needs an hour for the appointment but if my appointment is at 9:20 and the Dr has to leave at 10, how does that even make sense. Wish I could leave ZERO stars.