I am writing to bring to your attention the unsatisfactory experience my mother had during her…read morerecent visit to your medical facility. She was provided with an iPad to sign in, but required assistance, which the two ladies present, Annie and Valencia, were unable to offer. My mother returned later with my son, who assisted her. I contacted your office to obtain the names of the receptionists involved and was told that Annie and Valencia were the staff members on duty. Annie mentioned that there were many patients waiting, which was inaccurate, as only two people were in the waiting room. Patients requiring medical attention may want to consider alternative options. The customer service provided was inadequate. Upon my mother's return, Valencia was too busy conversing to acknowledge her. They need customer service training and should probably find a different field to work in! 0 stars

Would leave zero stars if I could. I went on a Monday for a back injury then fell ill with a high…read morefever that night. I called the next day, Tuesday and the lady on the phone told me I would be able to come back without having to pay the co pay. I then called back saying I was too sick to make it that day. She then told me I would be able to visit the next morning, Wednesday also without paying the co pay. When I arrived Wednesday they had to get the manager on the phone and find the girl I talked to the other day. They then told me I misunderstood what she said and would still have to pay the co pay. I then walked out. Completely unprofessional.

Today we were seen by Savanah and Anna. We had shingles and they were able to help us! This was our…read morefirst time using Carbon Health and it was super smooth from start to finish. Savanah made us feel comfortable and Dr. Anna really heard our concerns. We were super please and will definitely be back in the future!

I went in for a Bee Sting that I got while playing Pickleball on Tuesday than had a delayed…read morereaction where swelling was getting worse! I had to find something quick and easy then found this Urgent care nearby! They have everything setup very user friendly on the app & online which made setting up appointment very easy and also found they were in-network with Blue Cross Blue Shield which was a plus! Parking was not a problem and once I got there a friendly face greeted you and they made the check in process easy. I didn't wait very long and the doctor on duty was very knowledgeable & personable with my care. Will definitely come back!

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

I came back from mexico with a suspected parasite (my son too). they tested if I was pregnant, not…read moreeven bothering to test if I had anything remotely viral or bacterial. I spent the whole day there and I am still sick. this stupid doctor NAJJIR cannot do her job properly. I mean it's the basics of being a doctor, and she can't do that right. she needs to go back to school or something if she can't even have the wherewithal to rule out if it's bacterial or viral. what an idiot. furious because I have to go somewhere credible to get legible testing done...from a real doctor not someone that graduated with chat gpt.

So I had something fly in my eye last night and it was irritating me really badly so I showed up at…read more8:00am and was blessed to get in at 8:20. I didn't want to drive all the way to the VA so it was worth it for me to pay them out of pocket. They were SO polite and it went exceptionally quick. They listened, got me what I needed, and I was out the door in no time. I haven't needed to see a doctor in like 14 years so I'm grateful it was a simple and efficient experience. I recommend coming here for minor but important things you can't ignore.

First impressions was that this was odd with the medical clinic being inside the Walgreens. Wife…read moremade an appointment with a specific physician, Dr. Pham, and this is where we were directed. I accompanied her. The clinic sent all the pre-admissions paperwork via email to her, thereby saving time. Upon arrival, the waiting area was comfortable, the desk clerk just so-so as if it was a boring job. She LOVED the doctor!

Wonderful addition to our community, modern clean space with professional, attentive and efficient…read morecare.

Took a friend into urgent care here, very pleasant experience. My friend got tested for the flu,…read moreturned out positive. The RN was very nice and helpful. Would come back if I ever needed care!

My son and I both still see Dr. Shane Constable at ARC-Kyle, and as always we find him to be highly…read moreprofessional, very kind, quite informative, and also a very good listener. He takes good care of us, and on top of that, he's a great guy. The people at the front desk are efficient and very friendly and super helpful. They make the lines, if there are any, move fast, and the wait has never been very long. The blood lab area at the facility is outstanding, convenient, and efficient. Very friendly as well. Parking is not a problem and the building is entirely accessible.

Horrible service. You can't even call they allow their patients to sit on hold for hours. They…read moreupload wrong labs of other patients in charts. I was supposed to get an mri order and they never ordered it and the doctor that saw me is on leave and the other doctors are refusing to order the mri and I can't even use my hand properly. I paid for that visit. They do not help new patients with the MyChart code so I can't even access my account every number you call you sit on hold for hours. Find a smaller clinic this place will just frustrate you and not get you the proper care.

I had a somewhat hard time finding this location, they changed their name and sign to "St David's -…read moreCareNow Urgent Care." It's no longer MedStop. Physician Asst Tim Metcalf was working and attended to me. I had an eye issue where my eye was in pain and closing. One's eyesight is so important that I decided to seek immediate help. The problem was that is was a holiday. Fortunately, this urgent care was open. Physician Asst Metcalf immediately diagnosed the issue, wrote a prescription for an eye ointment, and related it would clear up in a few days. It actually did. I would return here, being pleased with the intake paperwork, intake staff, and CERTAINTY Tim Metcalf.

I'm not gonna lie, I've never seen a disorganized urgent care like this. Girls at the front desk…read morehad attitude, and got mad when I asked about Apple Pay. Like how am I supposed to know it says yall got it online. Also please tell your employees to stop gossiping about each other and patients . It gives such an unpleasant vibe and very unprofessional.

I had a wonderful experience at the RediClinic inside the HEB in Kyle. I was first skeptical about…read morethis clinic ("Inside a supermarket?"), but it turned out to be a good visit. Amy, the nurse practitioner, was very kind and warm. Although she was taking care of patient check-ins, exams, and prescription writing all by herself (her assistant didn't show up that day), she didn't fail to fully listen to me and show her compassion. She accurately diagnosed my health condition (UTI) and prescribed antibiotics which worked like a charm. She was also crystal clear about fees (very reasonable) right at check-in. I highly recommend RediClinic!

Was treated for UTI a week ago. They check on me on Friday I told them I was not sure it cleared…read morecause it took long for me to feel abx are working. But I know antibiotics can take longer to fully work. Well Saturday woke up and I was back to day one. Severe symptoms again. I been calling since yesterday and no answer no call back. I been calling today and same thing. Very frustrating that no one can call back or better yet answer the phone.

DO NOT COME HERE. I was reading the reviews before I came…read morehere and I already had a bad feeling but after this visit I'm sure. I'm sitting right outside of here extremely pissed off. THEY TOLD ME TO COME HERE BECAUSE OF MY AGE and now because of my age I CAN'T COME HERE?!!?! Don't waste your time working with insured companies, go somewhere holistic where they actually care about getting you the help you need.

I love this place, front desk is always helpful, the assistant that helped me was Miriam and she…read morewas very helpful , Dr.Arthur was also excellent he made sure I didn't wait too long and answered all my questions. Really Recommend !

I came in to see Nicole Delgado and she gave me hands down the best medical evaluation that i've…read moreever received. She was so thorough and asked questions to really understand what I'm going through to provide me a recommended plan for my case. She didn't try to do a one size fits all, but she really customized my care to me which is all that I can ask for. I'm not typically someone who goes to the doctor, but after her care today i've already scheduled a follow up and an appointment to get lab work done. We need more Nicole's in this world!!

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.