The Johnston, Iowa location could really use some training on customer service. I have been in…read morethere multiply times and everyone is very unhappy and rude. The WF worker that walked away making a statement, you should learn some respect to your customers. I will continue to drive across town to do my business at the WF in Urbandale.

Personable service with a smile. Been a patron for over 20 years. Thank you! Tried a new drive-thru…read morelocation in Johnston. Same good service, but a little less handy. I'm sorry that the Beaver/Douglas location closed. Still excellent service in Johnston.

After not being satisfied with my current bank, I decided I needed to switch to a Two Rivers…read moreaccount. There are so many perks to banking at Two Rivers, such as it's not a corporate bank, ATM fee refunds, online banking, and overdraft fee forgiveness, etc. The woman who helped set my account up was so nice and friendly and gave me advice on what was best for me. I'm elated to be a new Two Rivers customer!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

Banking with them for decades means nothing. I'd rather go to Green State where they are much…read morekinder. Edit after Veridian response: My husband has had an account with you since 1981. I joined in 2003 when I met him. Our account number is so old it only has six digits. My husband came in on Tuesday because our teenager accidentally used his dad's card. He only was asking to put a hold on the card for two days until pay day. He was denied. Instead he was chastised for being negative (yes! Because you've charged us over $200 in overdraft fees for transactions as small as $2.75) and told he couldn't be helped. Then yesterday I wheeled my chair into Green State and told them about my struggle the past two years. Told them what Veridian knew. That I got a total hip replacement not even two years ago and I've been to the ER six times this year because it has dislocated. Last year I beat colon cancer, now I have breast cancer. So, besides the horrible economy, that's so bad companies are offering free meals for kids, my medical bills are out of control. Green State immediately gave me paperwork for a medical excuse to delay my mortgage, car payment, and credit card. They also noticed my account was negative $100 and deactivated that card and gave me another. I've only been with them because they handled my $300k mortgage the past eight years because Veridian didn't want to do our mortgage. Green State treats us like we're people instead of numbers. We'll be closing our account today like SO MANY other people we know who are tired of how your credit union does "business." I hope you and John Deere you were named after go under like all the rest of us are. Too bad that will happen before any of your employees are trained to be kind to customers. I won't even refer to the stupid people who use your service as "members." We're not members of anything. It's a bank. We're all just numbers and Veridian lacks any human element.

I was a member here for 15 years, I financed everything through them. They are great, while you are…read morelol Try coordinating between vehicle, consumer and mortgage departments without making 9 phone calls. Left hand refuses to discuss the right hand. Mortgage resolution ladies are snarky, ​rude and make promises that they have no intention of keeping. I've had wonderful experiences with some staff but at the end of the day, banks are not there to help you they are there to make money, unfortunately. They'll be there while you're down, just to keep you there.

We went to central bank on Waukee yesterday and the team at this branch is Awsome. The customer…read morefocused is off the chart . If you have a bank that does not treat you like you want to be treated give this branch a try . I'm sure you will not be disappointed.

After reading reviews of all the banks in Waukee, IA a year ago, we decided to give Central Bank a…read moretry. On every visit, the tellers, personal bankers, and manager smile and greet us by name. They are friendly, professional, and efficient--and just really nice people who are happy to help us with large or small matters. They make a visit to the bank a very pleasant experience.

As a bank, which is in my book a five star, do to the fact they cater to Your needs…read more I've been a client for many years. I'm sitting here trying to think of something that would improve there business, I seriously can not. They're friendly, they treat everyone equally, They've gone out of the way for my child above and beyond. (My child, loves to challenge their ability, he will take his Money card, and get one dollar bills with it or $20 bills with). They've never complained one time, they even have smiles on their face when he does this. Thank you Luana Savings Bank, for being a wonderful place to come to.

Very disappointed in this bank. Typically when you are placing your money somewhere you would…read moreexpect at least welcoming and friendly tellers, but I can say each and every time going to the bank in Polk City I have felt completely like an inconvenience. I will be changing banks. Whitney being one of the tellers, completely rude each time I have any question or concern.

We went through Northwest Bank for our home purchase. We worked with their loan officer Gary…read morePresnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!

I called and talked to an employee about seeing what my options were with a mortgage payment. They…read moresent me to collections and when she got on the phone she pretty much told me she couldn't do anything for me. I had to figure it out on my own. She didn't even want to hear what I had to say and then she argued with me about what day my payment was taken out and said they were all taken out on the first and I said no mine isn't. Then she said you must be paying it late then but as long as you're paying it before the 16th, then you're OK but she was pretty rude to me and very short with me and I didn't appreciate that. I already felt bad enough calling and asking for help or assistance that doesn't make a person feel very well when you're treated like that.

I make deposits at all of the Bankers Trust location for the business "aka my money maker." This…read morelocation in Grimes definitely have the happiest tellers of all of them. I go a little out of my way to get to this branch, but worth the drive. They are always smiling, very courteous, and help any way possible. When I can't make it they notice I've been dropping deposit at other branches. Kinda makes me feel special. Which I'm sure they do for all of their customers!

My daughter had an overdraft on her account. She had no idea. Vision bank called my husband to tell…read morehim she had overdrawn...and told him if she didn't get it fixed right away they were going to report her! Threats??..Seriously?!? Such a wonderful way to do business! My daughter went in and got it fixed..but seriously..a threat with the 1st phone call! I've never had a bank do that before!! I was thinking of switching our accounts to them for convenience.. but that threatening phone call solidified my resolve to continue banking in Clear Lake, even though we live 2 hours away! I'm now looking for a new bank to switch my son and daughters accounts to.

A small hometown feel is what I like in a bank. VisionBank is exactly that. You walk in and see the…read moresame friendly faces each and every time. Unlike the large national banks, that have someone different behind the counter every time you walk in the door, this bank isn't like that. VisionBank is where you go if you need to sit down and personally talk with someone regarding a financial situation. The employees of VisionBank are knowledgeable and friendly. I highly recommend checking out this great hometown bank.