I'm a Shared Branching client through my accounts at an out of state credit union…read more Journey Credit Union has been pleasant, helpful, and accommodating when I've needed to make a sizable withdrawal by cash or a cashier's check, plus a couple of times when depositing checks which I wanted to put into my home credit union. My experiences there have been great, right across each visit! I don't think anyone could have any bad experience with them.

Lowest surcharge ATM I've found in Des Moines. Helpful staff that doesn't judge you if you're not…read morewealthy like my old bank did. Decent loan rates if your credit has a couple bumps on it. Great place to have a checking account. They still have free checking without transaction requirements which seems harder to find. Good mobile app with person to person pay. It's pretty simple/ easy to bank here.

Nothing too exciting about this place, its a bank haha. I stopped in to this location for the first…read moretime and thought it was a pretty standard bank. The staff members were very friendly and the atmosphere was inviting. Parking is pretty limited and they have a drive up ATM. They need a bigger sign on the building because I was confused at first if the building was an office or the bank. No problems for me here!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This is hands down the worst bank and worst location I've ever dealt with. The branch manager…read moreseriously needs to consider a different career path -- customer service is clearly not it. It's beyond unacceptable that I walked out of there in tears because of how poorly I was treated. No customer should ever feel disrespected or dismissed the way I did. Then I started receiving phone calls from other managers, but when I try to return their calls, they're suddenly "busy," of course. The lack of communication and accountability just continues. I'm honestly so relieved to have switched to a new bank, and I can't wait to officially close out my account.

Absolute worst bank in the U.S. Wells Fargo Bank, N.A…read more Credit Service P.O. Box 14579 Des Moines, Idaho 50306-3579 Reason for denial of Active Cash Card application: "No non-authorized user bank cards reported (We look at the mix of credit you have)" I filed complaint through Consumer Financial Protection Bureau I repeatedly asked Wells Fargo Escalation / Executive reps how can not having unauthorized user bank cards be a bad reason? Ridiculous grammar and confusion.

You know I had an issue with West Bank when I became a member. I called them and it was taken care…read moreof with no hassle and they were very profession. Here at West Bank, I am not treat like a number but as a person. Maybe Wells Fargo , needs to take customer service 101 from you. It' a great little bank