I have been going here for over 20 years. Earlier this year there was a mix with my insurance…read morecoverage. I didn't let them know that I got a new job and that insurance became my primary over Medicare and Nicole chased down and submitted all my affected bills and got me reimburse for everything the new insurance should have covered. It was my omission, but she worked hard to recover everything I was due.

Great dental clinic that is staffed with only the best. The entire staff is friendly and…read moreknowledgeable which makes the stressful process of having to go to a dentist a breeze. Bonus - Make sure to get the extra toothpaste with extra fluoride to help give your teeth an extra boost before the next visit.

Dr V is new to me after having the same dentist for 20 some years. She is great. New technology and…read moreprocedures which I had to get use to but I like it. The process for getting the crown took time and keeping your mouth open was stressful for my jaw. Then Dr V inserts this rubber bite guard which was magical. The staff all rock and I am glad I stayed with the office after the change. Thank you for everything.

Just want to give a huge shout out to everyone @ Biddeford Family Dentistry…read more They took me almost immediately for a (vacation) dental emergency, Dr Mallipeddi rendered excellent professional ttreatment and Carol went above and beyond in helping me get my insurance company to reimburse me! So much so that I scheduled an exam & cleaning and had a filling done all while on vacay. They're way more than 5 star there!!

For years, I had gone to a different dentist in Scarborough, when my dentist decided to retire it…read morewas such a change over these people made me feel very welcome in their profession and Biddeford. Very good experience with them.

Dr Burke is an amazing dentist. I am so afraid of dentists to the point I don't sleep for days…read morebefore. My hygienist was amazing and Dr Burke fixed a small filling it was the best experience i have ever had. What an amazing experience so glad I switched. Thank you for such a comforting experience. Malissa

Good place clean some lady named Connie was nice only negative thing was there was no alligatorsread more

"Don't hesitate to reach out." That's the line from their response. Honestly, it would be funny if…read morethis whole experience hadn't been such a mess. I did reach out. I called more times than I can count and got nowhere every single time. It wasn't until I finally contacted the corporate office that your location suddenly decided they would allow me to book an appointment. Once I got there, the problems only got worse. I was told I needed a procedure that I had already had done and that I absolutely did not need again. The only thing that made it different this time was that my insurance wouldn't cover it, so of course it came with a nice out-of-pocket price tag. That didn't sit right with me, so I went to another dentist for a second opinion. He confirmed exactly what I suspected -- I did not need their so-called "special" $400 cleaning or the extra treatment they were pushing. I really wish I had paid attention to the reviews before walking into this place, because what happened to me clearly isn't rare. When so many people are saying the same things, it's not bad luck it's how they do business. If you're looking for honest care instead of pressure to buy things you don't need, I'd strongly suggest finding a different office.

Don't waste your time and money getting braces here. This dude is solely in it for the money. He…read morewants as many Maine Care reimbursements as possible in a 40 hour work week. I got my braces taken off 4 years ago. All of the techs are rough and constantly in a hurry. Nothing but a terrible experience ever since. He refused to refer me to an oral surgeon to get my wisdom teeth extracted before I got my braces removed. After my braces were removed, my teeth soon became crowded again because of the force of my wisdom teeth (even wearing my retainers as recommended). My hygienist later on recommended that I sue this place, because there were many things wrong with my teeth, including gum erosion on six of my bottom teeth from my brackets being placed too low. My overbite problem was also never resolved. Today, my bottom retainer snapped in half. Not surprised, seeings the orthodontist snapped my top retainer at my very first fitting, saying that material was janky and he would order me a new one for only the top. DO NOT GO HERE.

This would have been my second time coming here . When I had scheduled my appointment for a…read morecleaning I had let them know that I had back surgery a fusion. My appointment was a month and a half out on the day I was supposed to come in. I said I had to reschedule because my back was still really hurting and I didn't think I could sit in the chair. They told me it would be a $75 rescheduling fee which is absolutely crazy nor did I know anything about this fee people should not be penalized because life events. I also have MS which I had also told them which had nothing to do with this particular circumstance. But if there was a chance that I had a flare up and I couldn't make it, did that mean every time I was going to be charged $75 I could see $25. I could see something reasonable but 75 just seems so greedy. So to say the least I did not go. I exchanged a few emails with the dentist himself but he had no empathy or compassion, whatsoever

Very pleased with my first appointment and cleaning! Definitely chose the right practice for me!read more

They didn't tell me that they weren't contracted with my ins anthem... not when I scheduled and not…read morefor the 2 visits I had there. They just stuck me with a $500 bill. The woman I spoke with on the phone about the lack of telling me stated they don't have to make us aware. Horrible service and policy.

I have been a patient with this office for over 10 years. Always paid my invoices in full. My last…read moreoffice visit with them was in March 2025 for my annual cleaning. When I checked out with them on that day I was advised by the billing clerk that my cleaning was covered 100 percent. No payment was due they advised. My follow up appointment was set for September 11, 2025. Recently, I received a letter from the Thomas Agency which is a collection agency indicating that I owed $35 to Gentle Dental and this amount was referred to them to collect. Of note, I had never received a bill nor a call from Gentle Dental advising me that I owed their office $35. This bill was sent to a collection agency for a balance that I was never notified about. This is questionable business practice in my view. Having said that, I went in person to Gentle Dental's office on September 3, 2025 to happily pay whatever they claimed may have been due on my part. I spoke to a female named Sabrina and explained why I was there. She refused to accept payment from me and instructed me to pay only through the collection agency. Furthermore, she also informed me that I was dismissed from their office and that I will need to find another dental provider. When I asked her why would you send this matter directly to a collection agency rather than sending me a bill directly or even a call from them advising me of a balance she had no response or reason. I believe this conduct is unprofessional and not in the best interests of patient care. At no time was I given an opportunity to resolve the balance directly with their office before being sent to collections. I have filed a complaint with the Maine Dental Board in regard to their business practices. This is extremely unprofessional in my opinion. Why would you send a long term patient to collections for $35 without reaching out to the patient first? If this is how they treat a long term patient like myself, think twice about this office for your dental needs! In regard to the care they provided to me they are just medicore. Nothing spectacular. I have observed that the Dentists don't stay long term nor do the front desk area. Fortunately, I never needed extensive dental work. Can only imagine the problems that could have came if I did! I have found a new provider and I look forward to having a long term relationship with them.

I went to a consult at the Windham office. I almost walked out after experiencing the extremely…read morerude and inconsiderate front desk, x-ray tech and intake dental assistant. What is going on there??! It's like walking into the twilight zone. The xray tech didn't adjust the machine properly so it was hitting my shoulders when trying to take the xray. When finished, she told me to step back and the way the machine was lowered down, it caught my two front teeth, like it was going to rip them out. She said "go across the hall to the room". I'm standing there with the xray protection stuff on and was like.. "do you want this stuff back?" And laughed because at this point it felt like a joke. The xray tech was completely without expression the entire time like a failing robot. Then came the dental assistant who repeatedly came back into the room with questions she forgot to ask. She was so condescending and rude. I literally almost walked out during the intake. Completely expressionless and condescending, like I was not worth her time. It's a shame because the doctor, Dr Bradley, was awesome. But after that whole experience, I would never in a million years go back and will tell every one of my twilight-zone experience! Also, I can't wait to get a reply to this like the other one-star reviews, exhibiting a positive, "oh well" attitude, brushing me off and sweeping me under the carpet with all the others. This office LIBERALLY couldn't care less. Dr Bradley deserves better representation then that. She should DEFINITELY go elsewhere to provide care!!!

Had an estimate done here for a implant...wow! Way over priced and since I opted not to go with…read morethem for my work, sent out a late notice that I now owe them money!!! BAIT and SWITCH!!!! Terrible customer service and they misrepresent their services.