This company did our rough less than 10 years ago. I've talked to their Office staff four times and no one has ever called me back about a couple loose shingles. read more

very good workers good job and cleaned up great! we were a little nervous about the way they bill but it all turned out fine

We had some damage to our roof, and I called multiple companies to get a quote. Matthew was the first to respond and come look at the roof when it fit into our schedule. He really went above and beyond helping us with the process with the appraiser, insurance company, and selection of the shingle color. We signed the contract on Tuesday, had material delivered on Friday, and had a complete new roof at the end of the day on Tuesday. It was supposed to be Monday, but it was pouring. Beyond the excellent customer service, we got an amazing looking new roof for way less than we anticipated. We accidentally overpaid by quite a bit when we sent the check in because we were anticipating a total. Matthew had the integrity to call me and let me know a check to reimburse us is on the way. We have some siding issues, and Matthew was our first call. read more

Made a lot of promises that they didn't deliver on, and our homeowners insurance situation is now much worse for having filed a claim on their urging. Buyer beware. read more

Community Exteriors - Roofing Near Me - Indianapolis, Indiana

Great company with fantastic communication skills. Matt came out and looked at my roof after a bad storm. He helped contact my insurance company and took a lot of the stress and confusion off of my plate. Within a week, I had a scheduled delivery date for materials with the start date the next day. Within 8 days of the beginning of the process, I had a brand new roof. I wasn't home the day of installation. My gate to my backyard was locked, but they went above and beyond to make sure my yard was clean and free of nails and debris. I would recommend Community Exteriors to anyone wanting quality work done to their home in a timely manner. Matt even suggested a blue speckled shingle that really compliments the blue on my house. I couldn't be happier with the job they've done! read more

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After a bad wind storm, Michael R stopped by my home after noticing significant damage to our roof. After an on going issue with our builder, it was time for a new roof and Michael was there to save the day! I am very skeptical of door to door salesman but this gentlemen jus gave me all the good feels after getting a significantly higher quote from another local roofing company. He promised to stay as close to our insurance claim and install a new roof, correctly. He was up front, honest and has great communication skills. Their amazing crew was at our home for 2 days and I would have never noticed if I wasn't home. I highly recommend Community Exteriors!!! read more

Very professional team! They helped me with my insurance company and really put me at ease with the whole process! The roofing crew was kind and efficient and went over my lawn 3-4 times to make sure it was picked up and clear of debris. GREAT EXPERIENCE!!! Michael Rosecrans was a great salesman!!! read more

On Sunday, August 11, 2019, 02:18:22 PM EDTwrote: Hello, Just quick review/update on our roofing project being preformed by Community Exteriors. Happy with Chris Faulk as a sales representative. I think he shared almost all details needed for this to be successful project with only one missing gap. Sadly, its a pretty big gap. My guess is he wasnt explained the situation until after a decisions was made without getting our approval. Just not sure. Worked with Chris on getting estimates for roof, gutter, soffit replacement. He suggested attempting to file "hail and wind damage" with our home insurance company. Great idea and we did have some success with that. Still had to pay for some of the repair but value was definitely seen. Our original contract even states "homeowner to pay zero out of pocket". Chris answered all question in a timely fashion and when any kind of decision was pending he always kept us up to date. We felt we knew what to expect and were happy with our decision. Prior to beginning the project we were told that our township required full decking replacement on roofing projects and Community went back in to get that approved and covered by insurance. The price we were quoted for soffit/gutter replacement was misquoted by about $2000 but Chris told us prior so we could make our own decision on whether to follow through or not. Weekend before project was to start got a very informative vm from whom I assume was the install contractor. We got our home ready according to this call and really appreciated that info. Crew arrived at the exact time that we were told and began working. The crew as great at cleaning up after themselves with the exception of throwing chicken bones in our back yard after lunch (we have a garage can readily accessable for things like that) At this point ALL communication ended with the contractor doing the install. We had no idea of dates and times that they would be returning, IF they were returning, no feedback on the damage to our shutter and trim on the bay window, just said nothing. Again, Chris would take a call or text from us and follow through with details up until the end of the project (we're at day 4 at this time). When I got home from work on Friday 8/9 I noticed there was still a large gaping hole in the siding over the bay window and there were no shingles on the back 3/4ths of our garage roof. I reached out to Chris for an explanation and this is where we were in utter dismay in the lack of communication on such a crucial subject that hadnt been shared with us by Community Exteriors. It was explained that this portion of the garage roof needed what was called a rolled roof and that it is "code" in our township and that there would be no shingles installed. This isnt going to work for us. I have called a home inspector to get follow up on this "code" and was told specifically that it very well could be a city code but that has nothing to do with laying shingles on top of the rolled roof. This can be easy done and is sound due to the rolled roof being made of asphalt it would expand after installation and seal the roof and any penetrations in it. I have reach out to the City of Lawrence inspector that was assigned this case but with it being late on a Friday and followed by a weekend I dont think we will be able to speak to him till Monday. This was NEVER discussed or explained to us prior OR DURING this roofing installation. We would like to have shingles installed on the rest of our roof. If your company has an issue with "warrantying" this process we will forgo the warranty on this portion of the garage. I might also suggest that who ever quoted this/added the speculation to our contract clearly hasnt seen the 6 exact duplicate houses/garages within a 1 block radius of our house that all have a fully shingled roof. All governed by the same City of Lawrence and the same "code". Hope to hear from your company asap with the dates and time when you will be back on site to complete our roof. At that time we will sign off and pay any remaining balance for our work. Not sure if we should move forward with the gutter install that we wanted after this. We are considering selling our home soon and at this point I have to show interested real estate agents the embarrassing remains of the work we hired Community Exteriors to do. Ive also removed your advertising sign from the yards so no one thinks this is representative of the work that your company sells. **I did get the opportunity to speak with the City of Lawrence inspector, Chris XXXX, who is assigned to this site and asked if it was indeed Lawrence code to have a rolled roof installed on a roof with this pitch. He wasnt completely familiar with the term "rolled roof" so I elaborated. His response was as I expected. There is no code in the City of Lawrence requiring this to be installed on our roof nor did he instruct anyone in the crew that there was read more

They told us we had a ton of hail damage and gutters and all kinds of damage to the house. I said I don't see it but they said it's not noticeable from far away but up close it is. I trusted them and thought they were professional. Turns out there was no damage to our roof and they wasted a call to our insurance company and now we have a claim which is bad on the house and will likely cause rates to go up. read more

I am so glad I went with my gut instinct to hire Community Exteriors . When Roger came to my door, I was nothing but skeptical, but I did need a new roof and gutters. As it turned out, Roger did everything that he said he would do, and answered any questions I had everytime. My roof was finished yesterday in a day, and I am thrilled. The workers , there were many, were fast, polite, and cleaned up along the way , and at the end. The whole organization works together beautifully, and I found them to be honest, true to their word, and great at what they do. Lisa Avon, Indiana read more

Poor communication, if your insurance company doesn't approve you right away you get put at the bottom of the priority list. You have to call them multiple times to get any information. They say they will fight to get your roof approved for repair and then they dont give you any updates, skip phone appointments, refuse to text back and its hard to believe they fought to get my roof approved (and it was rejected so I dont think they fought too hard). They told me insurance doesnt want to cover it and Im out of luck. Will be going with a different company in the future for my roofing needs. read more