Great customer service. The front office staff is knowledgeable and helpful. They are quick and…read moreefficient. Definitely recommend.

I have moved around quite a bit and have been to many optometrists all over the country; Dr…read more Phillip R Hammond's office provided me with the BEST care I have ever experienced. I see better now than I have since before I needed a prescription! Calling for an appointment was easy and the receptionists were genteel and informative - plus there was free coffee! (Thank you for the coffee). They accepted my Humana vision insurance and were always quick to inform me of any extra costs I could incur or savings for which I was eligible. Dr. Hammond and his assistants were wonderful! Friendly, obviously caring, thorough, and competent. Dr. Hammond was especially good at not just making me feel comfortable, but also confident. In the end, my prescription for both my glasses and my contacts were a tad better than 20/20. I was actually distracted driving home by the detail I could see in distant foliage. My follow-up was just as easy and informative. The receptionists explained a rebate for the year supply of contact lenses I purchased, and I was able to get back $55. I appreciate the great service and sincere care I received from the entire Hermitage Eye Care team. I highly recommend them!

I have had several amazing experiences here over the last four to five years. The staff are so…read morefriendly and the optometrist that we have seen (Dr. Smith) is as well. I love that he is conservative with treating kids, and doesn't suggest eye glasses quickly.

Very friendly office experience, no issues at all. Dr Orgain is very informative & answers all…read morequestions thoroughly. Technicians plus office staff very friendly too.

I brought my daughter here to get her eyes checked after moving to the Mount Juliet area. The…read moreoffice is conveniently located and has good options for eye glasses and appointment times. The machines they are using are good and she got a good quality of care from her doctor. The staff helped her with picking out a pair of glasses she really liked and helped with our insurance to understand what was covered. They also offered an insurance for the glasses since they saw how rough she was with her last pair. We've since been back for an adjustment on the frames and they were very helpful. I will come back here when it's time for my eyes to be checked.

Dr Pete was wonderful with my 11yo son. He made us feel at ease and (unlike other doctors) not…read morerushed. He took his time explaining everything to me and my son in terms that both could understand. The eye exam was thorough with a solid recommendation at the end for today and what to expect in the future. I am glad that we switched eye doctors for our family.

Always a friendly greeting, personable, very good eye exam and wonderful customer service.read more

Terrible customer service. Would not refill a prescription…read morefor a pair of eye glasses, because I was over due for retesting. I was happy to schedule an appointment, but needed a new pair of glasses for work, because the last three pairs I bought from him, were broken or lost. My work schedule is so hectic for the next few months & would get in as soon as I could, but to deny a pair of glasses is ridiculous. It's not like I'm asking for medicine, it's a pair of glasses, which they are also not cheap but necessary. You lost a good customer, by having poor customer service.

First time there,the staff is amazing and so friendly.Best experience,setting up so I can have the…read moresurgery I need.Will definitely recommend them

Service, service, service. They helped repair my old glasses with a smile. Installed my old lenses…read morein a new set of frames, and then finally ordered new lenses and frames. All with smiles! My prescription is complicated. They helped with ordering the new lenses. It took a little longer than expected for the new glasses to get here, but they followed up with the label before I called. I could get slightly cheaper glasses at WalMart but couldn't get this kind of service. Hats off to them.

Arrived and immediately see receptionist in a mask. Already annoyed. When it was time to see the…read moredoctor he tried to have me wear a mask. When I declined I was passed off to another doctor. At this point what a silly notion and I can only assume those still hiding behind masks are mentally ill and in need of psychiatric care. I cannot justify seeing a "doctor" as an expert when they are still afraid of fresh air and don't understand that masks don't work that way or what their actual purpose is. Ridiculous to even have to deal with this at this stage. While the doctor that would see me was nice it was not a comfortable environment and I won't be back.

PLEASE READ THIS BEFORE YOU MAKE YOUR APPOINTMENT! This was…read moresuch an upsetting, disappointing experience. I went in expecting Dr. Lehman and instead got DR. FRYE. He was incredibly unprofessional, unorganized and just plain unlikable. The visit began by DR. FRYE yelling my name from down a hallway while I sat in the waiting room. Then he demands that I wear a face mask in his office. Now, I have a toddler with me, so i am holding her and fumbling with this mask. I initially put it on upside down. He makes me turn it around while he is wearing his under his nose! We finally get to why I am there. I tell him that my eyes have been red and burning for a month and a half. He pulls up my scans from my annual visit earlier that year and asks me if my mother had rheumatoid arthritis. WHAT? Next he proceeds to push his ungloved finger into my lower eyelid to see if something comes out of the glands located there. His fingernail touched and hurt each of my eyeballs! This man insisted that I wear a mask, and yet he did not wash his hands before he stuck them in my eyes and he did not wash them when he was done. Eventually he decided that I had and autoimmune disorder. He prescribed incredibly expensive prescription eyedrops that may or may not help. 4 days later, i have NOT filled this prescription and my eyes have been improving on their own. I have never been so upset by my treatment at the hands of a "Doctor". His disrespect was not only limited to me. He treated other staff members disrespectfully, in front of me! The best part of this appointment was how well my 19 month old behaved. She was a perfect angel. I will say that I still am impressed and adore the rest of the staff there. They would get 5 stars. This awful DR. FRYE would get negative stars if I could give them. Beware! Make sure you know which doctor is available before you make your appointment. I have never left a review like this anywhere. That is how much this visit traumatized me.

I had a great experience at Kelly Vision Center! My glasses prescription is unusual after cataract…read moreextraction and lens implants in both eyes 16 years ago and detached retinas and laser weld in both eyes, the right eye being more recent in 2019, and then having scar tissue pull a small hole in the retina in 2024, which was resolved by steroid drops. Not mention astigmatism in both eyes. But they took time with the refraction in December 2025, and now I have a great pair of progressive lenses that leave my readers in the case and give me so much better vison than before! Came to Kelly Vision Center after years with a much larger and better known eye institute ;) which was also good but which my new insurance no longer covered. Kelly Vision Center is top-notch, and I recommend them to anyone in Madison, Goodlettsville, and farther.

Although I haven't been in yet, I am excited about my visit to come. The receptionist Darby was…read moreawesome and made me feel like I have found a new place to call my Eye Home. Looking forward to meeting the staff at Kelly Vision next week! Taneshia King

I bought some frameless glasses. They were great until I scratched them up. I remembered that I had…read moreseen a scratch warranty in the paperwork. Nicole ordered my replacement lenses. They arrived and I went in to have them installed. I suspected that it might be tough to make them perfect. I was wrong. Nicole came and got my glasses and took them to the back for 15 minutes. She returned a perfect pair of glasses to me; just like brand new. Thanks so much, Franklin Family Eye Care. You've earned my business with great products and stellar service!

Dr. Franklin and his staff are top-notch! My family had three different appointments yesterday…read morespread over 2 hours and they worked us in so that we could get done sooner. Dr. Franklin took plenty of time to speak to each of us about our current issues with our eyes and his staff all were so courteous and prompt in taking care of all our needs! We have been using his office since moving to TN in 2018 and would not go anywhere else!