Mike assisted in the purchase of our first home over the last few months. We were under contract in…read moreDecember but did not close until February, Mike remained communicative and informative throughout that entire timeline. This being our first purchase we had no idea what to expect, having met with Mike before we even made an offer we were educated as to what to expect in the process and what Mike and his team offered us. We felt far more confident from that initial meeting and knew we had the right team behind us. Throughout the process Mike kept us up to date regarding interest rate movements and helped us secure a very good rate. He answered our very specific questions, was incredibly timely in his responses back to us, and calmed any nerves we may have had. I highly recommend working with Mike, if you are looking to learn about the mortgage process give Mike a call, you will not be disappointed.

The Facchini team supported us from day one - educating us on the process of home buying and all…read moreconsiderations we should factor. We shopped rates and they were able to match the most aggressive rate for us. On top of that, their communication is always immediate, which was a huge factor for us getting an offer accepted and closing with speed. They also offer Cash Guarantee options (if qualified) which made our non-cash offer competitive against those that were paying cash. All around we have had a great experience working with Michael's team from the start through close. Thank you!

"Live everyday as if it is your last but always plan for the future." -- Neena Vlamis…read more Host for HOMEBUYER EDUCATIONAL WORKSHOP with NSCFU for NeighborWorks America. BUILDING HISTORY -- used to be a shady, divey club as evidenced by weird stairs. During renovation, an electric chair was found in the basement. Hmm. More than a club? ;) DESIGN -- great job on the spacious bathroom. (See Photo). Sink design made me realized that it doesn't have to be splashy & messy, depending on setup.

I honestly don't think we would have had such an easy first time home buying experience if it…read moreweren't for Lauren at A and N Mortgage. We initially contacted her just to inquire how the process might look and she was very patient and explanatory as she walked us through what the process would look like in the future. It was all very informative and low pressure which I very much appreciated. Once we decided to move forward with purchasing a condo I cannot say enough how much I appreciate everything she did for us, I would work with her again in a heartbeat and I recommend everyone go work with A and N!

I want to take this opportunity to thank Owing for employing Julius Pang…read more Julie Pang was the consummate professional and very calmly and professionally helped us to provide the necessary closing documents. She has the patience of a saint, she's very kind and generous with her time. We thought Owning was looking for an opportunity to wiggle out of this locked in rate because interest rates were rising so quickly. Boy was I wrong, Owning honored its commitment, very unusual in this day and age. Frankly my wife Kathryn and I can't say enough about Julie pang. And OWNING. I highly recommend this company extremely diligent, honest and reliable.

Empty promises, incompetent agents and wasted time. Bait and switch category. They don't list that…read moreyou need to own a primary home to qualify for a DSCR loan. Total frauds

Bryan's expertise, responsiveness, and willingness to answer and thoroughly explain the details…read moresurrounding any questions and concerns we had helped us feel much more comfortable and confident throughout the process. He truly went above and beyond. We are so excited to start this next chapter of our lives, and we couldn't have done it without Bryan!

We reached out to Bryan for help refinancing our mortgage after reading these Yelp reviews. Bryan…read moreresponded timely and walked us through the entire process, required documentation, and clearly explaining all the fees. He was able to secure us a fantastic rate. The entire closing experience was efficient and went smoothly. We really appreciate his responsiveness and transparency throughout the process. He's also just a kind person to work with. This is our 4th time going through a closing and has been by far the easiest and painless experience! We highly recommend Bryan and his team at Guaranteed Rate!

Alex is great to work with. Timely, transparent, and to the point. Highly recommend working with…read morehim and his team.

It was a pleasure to work with Alex and his team. He was very avaliable and responsive to create…read morepre-approval letter and answer any questions I had.

The customer Service and online banking is absolutely terrible. The site itself is antiquated and…read morevery limited in functionality and lacks 2 factor authentication. The customer service is virtually non-existent and is not available except for during business hours and even then the hold/callback times of 10 minutes plus are unacceptable for a financial institution. The integration of the online banking with Zelle is also very confusing and not well done compared to the way other banks have done it. Having been a customer and employee of other banks, it is clear that Liberty does not offer a competitive level of service. I will be taking my money elsewhere.

I took out a mortgage on a home I purchased two years ago and like everyone my real estate taxes…read morehave gone up. As expected, my escrow amount has been increased after a yearly analysis. What I'm happy with is that I had a real human call me to ask whether I was comfortable with the increase in my escrow amount. I continue to be surprised at the human-to-human contact by Liberty Bank to service my mortgage. The system generated letter was actually followed up with a phone call from a live person not located outside the U.S.! How awesome is that? Still a happy customer. Kevin B

Bruce Salick was excellent! His Service was great! He made everything easy. 100% Satisfied and I…read morehighly recommend. Thank you Bruce!

Guarenteed Rate ended up a nightmare. I bought my first house this year. Sam Reagan is a…read morepreferred partner of my company. When I called Sam he was initially very helpful. He went over all my household financials and told me i scored, but my significant other would not be able to be on the loan. He recommend that I take money from my significant other and deposit it into the bank ASAP as it's a 60 day look back period. I took 45 Benjamins to the bank and deposited it. Do not deposit cash into your account. The look back perod is 2 bank cycles. A gift letter can be written for a check, Not cash. I found this out later... Sam issued me a pre-approval letter and told me to let him know when I found a house. When we started house hunting, I asked to submit my Financials to thier underwriting department. He said he would ( he had my Financials for 8 weeks so far ). I called two days later and he still hadn't sent them over. I then went on Lending Tree, put in my phone number and met George Nguyen with New American Funding, my second opinion. Four days later I found a house I wanted to put in an offer on. I texted Sam with Guaranteed Rate as he requested, the address and the amount. Nothing. I texted George with New American Funding and we closed 30 days later. Andy, Sam's boss called and apologized. Sam and Guarenteed Rate are a preferred partner because he's buddy with one of our executives. Sam never followed through with my loan.

Emma Butler with Neighborhood Loans / Butler Group Loans was hands down one of the best things…read moreabout our home buying process. Emma is helpful, thorough, very very knowledgable, understanding, and really truly enthusiastic about home loans and the whole process. It can be a lot to take in, especially for first time homebuyers, but Emma is really great to work with and she does what she can to minimize the worries and take care of questions day or night.

One of the most thoughtful and considerate loan agencies around. If you are someone who's looking…read moreto make a purchase that requires a loan I strongly recommend Neighborhood Loans. Particularly Soraya Rendon. She ushered our deal from start to finish with nothing but professionalism and compassion. She treated us like it was her own deal. She made herself available 24/7. Even when faced with difficult obstacles. Particularly one of the most unruly and unprofessional real estate brokers in the business. But through it all every commitment she ever made was kept, and followed through in a timely and efficient manner. I'll be sending her every referral I can muster up. Purchasing a home can be stressful and if you want someone to help alleviate that stress then I highly recommend Soraya Rendon at Neighborhood Loans.

If you are at all hesitant about working with the Dumas realty group... look no further, they are…read morethe real deal!! Stacie was THE BEST, an absolute lifesaver for me. Moving from Phoenix, I had to find a rental fast. I flew in and had only four days to tour properties, but Stacie was up for the challenge. After finding properties I was interested in on the MLS, Stacie set-up the tours and was persistent in her follow-up communication with the landlords/brokers. I never felt like time was being wasted--she was always 2 steps ahead of me and working diligently on my behalf. On the first day of tours she picked me and gave me a driving tour of the neighborhoods I was interested in. She answered all of my questions without judgement and even gave me restaurant recommendations! Stacie is remarkably savvy and competent in her field of work, though I am most impressed with her compassion, honesty, and down-to-earth attitude. Ultimately she helped place me in a spacious, renovated unit in the South Loop that far exceeded my expectations. I am beyond grateful for Stacie's help and would recommend her and her group to anyone trying to rent in the Chicago area. Thank you!

We didn't have a lot of time to find a rental for our daughter, who was moving from a dorm to her…read morefirst apartment. Going through online rentals she would have tour cancellations without notice, or the property would rent the unit without letting her know, which made the process extremely stressful, especially with finals looming. Rena from Dumas & Assoc stepped in and within a week she had narrowed our search to two places and was instrumental in communicating with rental managers and making the whole process a breeze. We couldn't have done it without her. Rena was fabulous!

Yes, sometimes I take extra envelopes in the ATM drive-thru...but that's because sometimes we pull…read moreup and there aren't any for our deposit. The customer service is mostly good, the ambience in the bank is nice...but it's a bank. What else is there really to say?

Hello, I just…read moreopened an account Friday April 11, 2025. I had the pleasure of working with Ricky Diaz. I have to say he was very professional and very friendly. he took his time and explained everything to me. he made me feel welcome and did not rush. I have had many banks, but I have to say this was the best customer service I have every gotten. You all have a great employee and I hope this feedback gets back to him. He deserves this!!! This is one very hope customer and is looking forward to working with this bank!!