I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

I am the proper person to evaluate this business because I am a user of self-storage. Well I am not…read morebut my mother is and I help her out. This place is great. It has all the necessary self-storage features: 1. They have storage areas 2. The place is new and clean 3. You can use a code and just drive into the place so even if it's storming like crazy you don't have to worry about it 4. Cameras all over the place, so nobody is going to be messing around Location is great. A lot of these places are on the outskirts of town but this is like, central west-side Hamilton.

From the owner: Our mission is to ensure your self storage experience is unlike any other. With top-notch property…read moremanagers and friendly, knowledgeable storage consultants on staff, you can rest assured you're receiving the best service in the business every step of the way. Plus, all our modern storage centers are either newly renovated or recently built from the ground up, meaning you will have access to clean storage spaces complete with the most advanced features in the industry. Whether you're in the midst of a move or your business is growing rapidly, our selection of high-quality self-storage units and amenities will exceed your expectations. From superior online rental capabilities to flexible access hours and lease agreements, we strive to give our customers breathing room when storage space runs low at home or your office.

I stayed at hidden valley in my 17 ft camper and liked it very much and the management was very…read morenice. I would stay again.

Well, they have a shitty policy about no RVs older than 10 years in age. It doesn't matter if the…read morething looks brand new and has been impeccably taken care of. THEY WILL DISCRIMINATE on AGE of vehicle! So any of you airstream owners or Avion owners you might as well forget about it unless you can prove that the vehicle is 10 years or younger in age. Of course I wondered what would happen if your vehicle age is out while you're in the park? I bet they automatically eject you if they're following their "policy"! Also, they have a 50 pound and under weight limit for dogs. And apparently also a breed restriction! You can be the nicest person in the world with the nicest dog in the world and nicest camper in the world, but if you don't fit into their little pigeon hole guidelines, you might as well forget it! I mean, after all this is Reading, Ohio for Christ sake! Which let's face it, is a lower middle class community to begin with!! Go somewhere else where they will accept you and your pets and equipment instead of having snotty restrictions!

Great service! Very flexible on move-in and out dates which was helpful during our renovation. Felt…read morevery secure and well attended to

I have stored two trailers here for several years. Good value, easy ingress/egress. Never had any…read moreissued given I had outdoor storage.

I recommend this business when you need movers. They are very professional courteous, and they get…read morethe job done right effortlessly with great communication along the way

They were wonderful at first but the later it got the supervisor and one other became…read moredisrespectful. The supervisor threatened to leave a truck full of furniture in the driveway. The supervisor stated they were finished even though we said we would pay more. The runner they put down to protect the floors was taken up as the supervisor said they were finished and were leaving. We finally had to call the main office to get things settled and completed. I would not recommend.

I came here today to get a storage unit, their online prices are the best I've ever found…read more Genny is who took care of me and she was amazing. She walked me to my unit, explained everything in great detail, and made the whole process easy. Highly recommend this place and I would definitely ask for Genny!!!

I had the same facility for at least five years. During this time they raised the price from 99.00…read moreto 227.00. In addition, they cut my lock off and replaced the door and lock. The first lock was a padlock. The lock they put in was for that door and was inset in the door. Not my padlock. I notified them I was moved out on June 16, 2021. I spoke to the main office since no one answered at the rental site. I was told I did not need to turn the keys in. Then I looked at the website and it didn't mention keys. I called on July 2 or 3 to see where my refund was and was told they needed the keys. I had them there in 15 minutes. I also received a bill for July and was told by Stephanie that she would speak to her district manager. Well obviously her district manager doesn't deal with customers and has refused to call me back. Now they have turned the bill over to collection. I pay my bills! For five years they were on direct pay. So why would I all of a sudden not pay if I owed? Big rip off company with absolutely no customer service. I will fight this to the end. I had to give them one star just to post the review but seriously they should have to give stars back! Cheats!