They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

It was a real nice place until my last day of my visit. Everyone was so kind and caring. But you…read moreknow there's "one in every crowd" he ruined it. I would have given them 5 star but the coffee tasted like they all soaked their shoes in it. So beware and take your own coffee.

I am a travel nurse working at Kobacker House to assist in patient & family care as well as provide…read moresupport and collaboration with the facility nurses and doctors. Let me assure you what a BLESSING this inpatient hospice house is for Columbus. As someone who travels along the East coast providing hospice care for multiple hospitals/hospice, OhioHealth provides top-notch care! These patients/families are not only made comfortable in a beautiful environment, but they are also provided compassion. Based on some of the reviews, some folks simply do not understand that if a patient is placed in a hospice house--they are dying and hospice appropriate. Most of these patients are experiencing symptoms that were too difficult to manage at home or they are here briefly to give the families 5 days of respite. When/how long the patient lives is between the patient and the universe/God. If clinicians could cure the patient, they would. The majority of these patients have reached the end of what aggressive treatments and medicines can cure/fix--to do more would only prolong suffering. Comfort care becomes the priority! Our job is to make sure they are comfortable and provide education for families. As physicians and nurses, we have medications to assist the patient as they near end of life. Social Workers provide resources. Chaplains provide spiritual support. It's a multifaceted approach to put the patient first. Again, I really do hope Columbus realizes what a rare and special gift Kobacker is to the community--many cities are not so fortunate to have inpatient hospice facilities! Blessings!

My mother had a stroke and was able to receive rehabilitation at the Dennison Ave location. My…read moreexpectations were not very high at the beginning but it only took a few minutes and I knew this place was for her. It was 100% better than I expected. From the security staff, the house keepers, the kitchen staff, Nursing staff and the therapists EVERYONE was just amazing. I am so grateful to every staff member who cared for my mother. If a loved one in your family needs care, let this team take care of them. For the family members, stop in the cafeteria because the food was out of this world. Thanks again to every one. Keep doing what you are doing because it makes a difference.

My husband was admitted to Doctors' Hospital after having seizures and a stroke. He received…read moreexcellent care there, but after a month, he was transferred to unit 3 West at Select Specialty Hospital near Victorian Village. The staff, i.e. nurses, aides, and physical therapy tried really hard to get him better, but after month here he went home to Hospice. Lauren, the case manager, helped coordinate his transfer from here to Hospice at home. A special shout out to Elaine, Mary, and Sean. Thanks from the bottom of my heart! The other staff were great too but I can't remember everyone else's names. The skin therapy team got him a pressure wave bed to help prevent him from getting pressure sores. Even tho my husband was bedridden for a month, he never got a pressure ulcer. The building itself is very old and was a constant source of discomfort. The room had no air conditioning or heat- none, zip, nada. I brought in a small space heater and I was grateful that no one made me take it home. The ancillary staff were wonderful, too. He couldn't swallow, so he was on a thick liquids diet and a tube feeding. He loved chocolate so the dietary staff worked with me to get him thick liquids he would like. They put special boots on him to prevent foot drop. He was bathed regularly and the staff put in and took out his hearing aides. They never lost his hearing aides! Every day they got him out of the bed and into a chair that was specially made for patients who can't sit up on their own. It was uncomfortable at first, but the nurses always gave him his pain medicine an hour before getting him up, so he was able to tolerate it and the change in position was good for his body and lungs. His doctor kept me informed of changes in his care and he even called me on my cell to discuss things if I didn't see him while I was there. This hospital helped him make it home to me in one very good piece! I'm so sorry my husband died, but he went peacefully.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

The therapists here really helped. Every day I got better. We have therapists Covering our…read morediscipline on a well stocked gym.

Appointment on time Caring staff, answered all questions…read more Good follow-up Have been a patient on several occasions and always pleased

I am floored by the negative reviews. Almost a year ago, my mom was transferred to Kobacker to…read morelive out her final days. The was the only place where she was treated with respect and love. The nurses and staff were wonderful to my aunt and I as well. My mom was kept comfortable and clean. The nurses kept us updated with her journey. I am grateful that she got the treatment she deserved in her final days.

This place says they offer comfort care and support for families. My husband suffered greatly. They…read morewent against all his wishes and everything he said he didn't want. Foul play was played in the end . He wasn't even dying to until he went into the kobacker house. He died and not in any comfort as they promised he suffered greatly. Support where? Not one person has called or tried to reach out to the family. I am going to fight for justice. This place can not keep getting away with this. This is very unfair to him and the family. I'm really sorry he had to go through such misery and I'm sorry I had to watch. I do not know how these people sleep at night knowing one day karma will come and it will be their family suffering.please if you read this do not send your family here. They don't do anything they promise to do. Your family will suffer greatly and trust me it's not fair and it's not fun to watch . Had to give a rating but really they don't deserve any but a negative rating they need to add negative ratings as well .

Conrad Cares provides the highest quality care. Lisa is the utmost professional and she builds a…read morerelationship with the client. She helps manage my father's medications and communicates with the family. She is on time, super responsive and thorough. We couldn't ask for more knowledgeable and competent care for my father.

We hired Brittany to help care for my dad back in 2022. She came into his life right after my mom…read morepassed away. She is not only a caregiver, she has become a member of our family. She cares for my dad and understands him like we do. He looks forward to seeing her every day, and she always has a great plan for them in regard to activities. Even when my dad was in and out of the hospital and rehab this winter, Brittany went to wherever he was. This played a huge part in his recovery. Consistency and routine are everything to him, so having her there every day at the same time to help cheer him on in his recovery definitely help get him over the finish line. I recommended Brittany to my next-door neighbor after his wife passed away, and she cares for him the same way she cares for my dad. We couldn't speak more highly of her and would recommend her to anyone. Carolyn Roten