Wonderful help from Westerville OH agency! Always professional…read moreand attentive to wife diagnosed with Alzheimers'. Staff always on time and prepared. Volunteered to help with laundry and meal preparation, but preferred they focus on care/assistance. Care was constant, and always consistent with each aide. Never appeared flustered/great with showing respect. Each aide was positive and compassionate. True angels! Dan B

We are VERY pleased with this service! Tina went the extra mile to find an in-home care-giver for…read moremy Mom who was in recovery from a fall. Then, Eileen visited in person and genuinely connected with our family with stories of her own, which really boosted our trust in this organization. Truly appreciate the assigned care-giver, Mary, who helps with light household tasks, errands around town, and showed Mom some tips to prevent common household hazards and make life more comfortable...she is clearly experienced in this line of business, detail oriented, and sincerely relates to Mom at a time when most needed. Thankful for all the support!

My mother-in-law has been cared for by Friendship Village for two plus years. She's had a lot of…read moreup and downs in her medical journey but overall she has declined because of age. I've seen the daily routine of care and you can see the aids are in experienced and seem careless at times leaving her for hours of unattended checks on her for bathroom visits. This leads to her room smelling of foul smells. This is the reason local family members for not wanting to see their grandmother. I'd give five stars to of activities department. Because of the one great RN named Dawn, she should get five stars. So, that's a total of two stars for the rest of the place. For the price we pay, this place should have better aids and provide more attention vice leaving them to exist in their rooms to sit in filth.

Disclaimer: FVD is a client of mine and I help them with PR and marketing. That said, I've spent a…read moreton of time here in the past two years and I literally call this my happy place. If my aging parents lived in this state, there's nothing that would give me greater happiness and peace of mind than seeing them retire to FVD. Imagine a super cool college campus with great people, fun activities and awesome food - but NO job, responsibilities or stress whatsoever. That's what retirement living at FVD is like. You move in young, healthy and spry in your 60s and basically have the time of your life. As you get older, additional care and support is there when you need it. The new expansion they're doing, while obviously causing a bit of construction noise/mess now, is going to be AMAZING once it's complete. The Health Center (nursing home) side is wonderful too, once the time comes for that level of care. The people are great - both residents and staff. I love this place and I'm so glad I get to work with the team and residents as part of my day job!

Saw a resident of Viaquest. The "caregiver" was supposed to fax the referral. When I called the…read morenumber that was given I was told " I don't have any person with that name and I don't know who you is talking about" . I was then hung up on. If this is the type of people that are answering the phones you have a serious problem. I would not recommend this place to anyone.

Normally people get on yelp when they are angry, not me however. I went home and waited almost 24…read morehours to make sure I still wanted to post. The trusth is, I was so concerned with viaquest Im hoping my review helps someone in the future. Started going to viaquest a year ago for chronic pain. Where to begin. My therapist quit. Had never been to a place where my docotor just left. I made the doctor who perscribes me medicine to promise not to do the same thing, half joking, but he left as well, no notice, just moved to another state without telling his patients. Last docotr did not know my name or care. Most concerning part...twice theyre receptionist called me and left apointment times on my voicemail. Both times, I show up at the doctors office at the times she said (granted my apointments are three months in between, so I assume Ill just take her word for it). Show up at 730 like the voicemail reminded me, but my apointment was at 630. I missed my apointment twice beacuse of this...and the when I brought this up, the receptionist aka office manager (who was perfectly nice), automatically responded by saying "do you just want me to discontinue your services?" Place makes me feel like Im in LALA land, but I dont have this much trouble figuring things out anywhere else...so it must be viaquest. Luckily, I have been waiting to see another physician for months, and see him today. Best to avoid, way too much chaos for someone to be handeling your precious health! Sorry viaquest. You have good intentions, but people dont deserve this.

The employees sent to service client have been warm and personable, however the management of the…read moreagency could do a better job. Responsiveness to calls is slow, issues with no show for scheduled time slots, and misrepresentation of the knowledge of employees on use of home health equipment. Management needs to be better accountable for their policies & procedures.

I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!