I needed to see a doctor for help with my anxiety & ptsd, among other mental health concerns like insomnia. I had tons of questions because I wanted to be informed about what would work and how/why it will help me and I'm new to understanding the ratios of cbd:thc like what the effects on your body or mind are, so I can find something that will work for me. Why else would I choose to pay to see a doctor when marijuana is legal and I could just walk into a dispensary. I wanted to be educated about my options and how different treatments would affect my conditions and help me heal. Marijuana is legal now, it's not like I NEEDED to come here. I chose to bcus I wanted the care of a doctor to provide medical assistance to me for my specific conditions and symptoms. The doctor just RUSHED me off the phone. She didn't explain anything. She didn't ask about a SINGLE symptom. She mentioned NOTHING of the medical effects of the medicine she recommended on my body or brain, no education about the different treatment options, no timelines of how often/dosage I would see results with, no sort of medical care whatsoever just a "try this ratio" and rushed me off the phone. I am EXTREMELY disappointed at the care, it wasn't even care. It was literally a few minutes on the phone the first time meeting me, nothing more! I would NEVER recommend anyone to go here and I want my money back. read more

I got an appointment the day I called and had a delivery from one of the dispensary suggestions they gave me by 6pm that same day. They were really nice and friendly and compassionate for sure. I was worried about going to a doctor and not having them believe me, but Owen was great and totally saw where I was coming from and agreed that it might be a good idea to try cannabis for my illness. Highly recommend! read more

I have been with Compassionate Health for two, almost three years and they are great. The location is very convenient with lots of parking. Right near the freeway. Everyone is very friendly, fast, and on top of things. My Doc has given me great information on my medical condition. He took the time to explain different things to try. I never felt rushed. I will be back to get my renewal and so will others that I have referred to Compassionate Health. read more

I really liked the Dr here! He was really informative, and concerned about my well-being. I'm suffering from insomnia. He took the time not only to explain the cannabis related treatment options but meditation techniques as well. I felt more understood spending 15 minutes with this compassionate doctor than all the time I spent with my primary care physician. And I prefer using natural cannabis to the addictive sleeping pills. Thank you for a great service! read more

Fairly well run operation with competent doctors. Anna, the admin staff is a sweetheart & tries her best to give you a smooth office experience! At the end, you have your paper authorization and a credit card type id card that gets you into dispensary after the initial visit. Well worth the price! read more

Compassionate Health Options - Cannabis Clinics Near Me - Pleasant Hill, California

Friendly folks give good informative service. The doctor helped to deepen my understanding of the type of cannabis components for me to emphasize for my individual needs. As there are about 9 components understood and I found I needed more of one, less of another. read more

I accompanied my partner in hopes of receiving a cannabis ID card for her. This is the first time either of us had done this. The environment was that of a typical doctor's office. The reception was very friendly and Dr. Hillman was very professional. We are nearing 70 and my partner, a liver transplant patient, has a long list of conditions and medicines, including chronic pain, seemingly making her a no-brainer candidate for cannabis. Yet Dr. Hillman reviewed the entire stack of medical records my partner brought, and gave her a physical exam. And even though we are no strangers to cannabis, she taught us a lot about this amazing medicine, especially the different options for applying it relative to different conditions. The cost was $90 for the exam and $15 for the card, with no coupons or promotions. read more

Hassle-free, friendly staff, dr. Grant and staff are great simple process making sure you have all the information you need to make the right choices! read more

I'm sooo glad that Compassionate Health Care (CHC) contacted me!! I was a Green Relief customer until they went out of business. I'm told CHC acquired patient info when G/R went away. Perfect for me. CHC has a location that is very convenient for me in Pleasant Hill/Concord. The offices are clean and handicapped accessible. The staff is fast & professional, yet courteous. My doctor visit was quite official. Upon meeting Dr. Lagorio, we dove into my medical history. I got the distinct impression this person actually cared about my condition(s)! Quite different from my experiences elsewhere. The doctor's visit was efficient and educational. Bravo!! I won't be dreading my annual renewal visits in the future. read more

this was my third time and third facility renewing my medical marijuana card and it was by far the most positive experience of the three. it's located in a nice office in pleasant hill; not some dingy ill lighted building that makes you feel like you're doing something illegal. the receptionist was phenomenal! she was polite, fast, efficient, and knowledgeable. the doctor was wonderful and didn't make me feel like i was being grilled or that i was wasting his time as i have felt in other facilities. he was a true advocate of medical marijuana and that was truly refreshing. i never give anyone 5 stars because there is always room for improvement. the only suggestion i have for this business is that they replace or add more chairs in the lobby. the ones there are so low to the floor that it's very difficult to get out of them. i would recommend this facility to anyone in need of medical marijuana advise. read more

This review is for their phone customer service only. I was treated so rudely, I won't be making an appointment. First I asked the rep how much it would cost for an appointment and she snapped "At which location? We have 18 different locations" in a tone that sounded like I should have known that. I said "Oh sorry, I didn't know. Santa Rosa." I guess she didn't hear me. Instead of saying "I'm sorry, I'm having trouble hearing you, can you repeat that?" or "Are you still there?" she repeated loudly "WE HAVE 18 DIFFERENT LOCATIONS, WHICH LOCATION ARE YOU ASKING ABOUT?" My next question was about what kind of documentation I would have to bring in as proof of my diagnosis. She said "Just bring in a printout of your diagnosis." What? I've never had any kind of printout like that from any doctor. They keep all their records in their computer system. Sometimes they print out a post-appointment summary, but it just gives a short bulleted list of instructions on what to do and doesn't include the diagnosis. So I tried to clarify, "What kind of paperwork or printout do you mean exactly?" She raised her voice angrily: "You just said 'diagnosis.' So that's what you need to bring. A printout of your diagnosis." We went around and around a couple times like that and I finally just thanked her and ended the call. I'm guessing she doesn't really know the specifics of how to obtain medical records or which records are relevant. I'm not going to find out if they're just as rude at the doctor's office. read more

Efficient and reasonable. Dr. Robinson is great. I hear that it's hard to get a response this past week.

Easy appointment, friendly and competent staff - and Dr. Robinson was just great! No need for nervousness before you go in. This is a professional environment and you'll feel very comfortable. They answer all your questions and provide all the information you need. So glad I went here and wish I hadn't waited so long. read more

Very knowledgeable and compassionate service that is specific to individual's health needs.

Best cannabis doctor in the East Bay. Quick easy and affordable. Don't bother with some unofficial place, that doesn't offer a license to grow or a high quality ID card. read more

The process was much easier than I anticipated and the doctor and receptionist were both extremely friendly. There was a bit of a wait but it was worth it. You basically sit in a waiting room like any other Dr's office for a bit while you answer basic questions on a clip board, The physical was brief and the Dr was willing to answer any questions I had. The receptionist was very informative and gave me several referrals and printed them out to take with me. She also took the time to explain the do's and don'ts of medical marijuana while she printed out my paper work. An enjoyable experience, I'm glad I came to this location for my recommendation and will be going back next year. read more

I had no idea what to expect at Compassionate Health Options. After all, I was there to get a therapeutic cannabis recommendation, so it was a brand new experience. But everyone there was friendly and kind, and made it comfortable, respectful, and easy for me. Dr. Robinson listened to all my questions, and gave me all the information I needed to determine what would be best for me. I really appreciated how well I was treated. If you need an alternate to traditional medicine that doesn't work for you, call Compassionate Health Options for an appointment. read more

I found this place to be very convenient, thorough and pretty quick. It is a little hard to find, there weren't visible numbers from the street.The office is plain but that is fine with me. The front desk woman who helped me was very cheerful and professional. The doctor was great, discussed my concerns and it was a really good experience. I would recommend this place to anyone who feels a little afraid going to get a marijuana card. read more

Be warned!!! MAKE an appt or b prepared to waste hours watching people who come in after you be attended before you. $80, for just the piece of paper. Expensive both money and time wise. We all know the "drs visit"is a beurocratic formality and they are making it worse by adding more hoops to jump thru! The'yre friendly thats the only reason im giving 2 stars snd not 1. Ive been here 90 mins for f-ks sake! read more

I have raised my rating for a 1 to a 3 because I was contacted by the owner and was compensated for my bad experience. I later met with one of their other doctors who was great but I was disappointed to find that they are still using Dr. Robinson. I know this because I had found another bad review on him and spoke to the person who left the review. Why would they still use this horrible person? read more

My husband scheduled an appointment after dealing with chronic back and shoulder pain which resulted in insomnia and other quality of life issues. He'd tried many traditional routes and was curious if this would work for him. They made him feel super comfortable and at ease from the get-go. It was easy to get an appointment. The staff was friendly and knowledge. The doctor was legit and really took the time to review his medical forms and discuss his situation and concerns. Highly recommend. read more

Professional. Friendly. Thorough. They cover all the bases and make one feel welcome and comfortable. It was a good experience and, since I have put this off for many, many years, it was way better than I expected. The receptionist was very helpful and provided a lot of information. The doctor took his time to ask me questions and listen to my answers. He even provided referrals so I wouldn't have to rely solely on medication(s). No judgements, no hassles, no making me feel like I'm asking them to do something illegal. This is a good outfit. Recommend them highly. I will be back next year. read more

We researched for a place to help us out as a SSDI patient. We asked originally if they can help us with the cost of renewing our medical cards. Our original doctor has moved out of the Concord, so we needed another doctor in the area. When they called back, we were told they can help us by matching any coupons found. We made our appointment yesterday. We decided to call to verifying our appointment. The representative today told us they do not match coupons, we are the only one in the area and we will not find another clinics lower than ours. Very rude and uncaring. After my husband called to cancel our appointments because of their $80 charge for renewal. He commented how this program has started and always a compassionate program and explained we are in a fixed SSDI income. She just hung up on him rudely. DO NOT USE THEM. VERY UNCARING REPRESENTATIVES. read more

I wish I remembered the front staff admin/nurses name because she was a doll!! She had her hands full yet managed to run the office smoothly. Dr. Hartnett is a nice calm & caring person. A good listener also, as you'd like to find in your Dr. I recommend this office!! read more

One of my ailments is social anxiety, so I was apprehensive about this, my first visit. There was no need to worry, because everything went smoothly. The location is just off the freeway and has plenty of parking. Not the nicest office, just OK, however Jessica, the receptionist filled the place with warm and friendly sunshine. I saw a Dr. Shibata, also very nice and helpful. I was in and out in a little over thirty minutes. Quick and pleasant experience. read more

Great experience, Easy to make an appointment online for the next day. I filled out the paperwork online, printed it and brought it with me. Easy to find the location with parking-- the doctor put me at ease and answered all my questions. read more

This office is very professional. The receptionist and doctor treat you with respect and are excellent at explaining the benefits and options available to you. I highly recommend this office. read more

I was VERY HAPPY with my experience! I found this establishment on line and chose them for the location. I made an appointment and printed the paperwork out & filled it out (prep ahead makes it much faster as I was on my lunch hour) The Receptionist (Tracy) and The Doctor (Dr. Robinson) were just Wonderful! Respectful and Compassionate...I Highly Recommend!!! read more

* Legit Med Cannabis Service & Doctors so don't slam them for adhering to the laws. Professional, organized, knowledgeable, friendly polite staff with multiple office locations in Norcal. Shout-Out to Dr. Stephen Robinson (Concord)! Saw him last year for the first time. After reviewing my med records, asked some additional Q's then recommended specific meds for my condition then gave me the resource & reference materials to take home. I followed his advice and it worked so well, I'm up, walking, more normally too, less down days, lost over 50 lbs and healthy lab work including slowing the progression of my disease for the first time in over 8 years. WOW! I am a believer with great respect and gratitude for Dr. R. Renewed again this year with him. BIG HUG for Dr. ROBINSON! No joke, he's the model doctor of the Hippocratic Oath. When you're in less pain you're happier and healthier with a better outlook for the future. Thanks to all at Compassionate Health Options! read more

It was very easy to make an appointment at their web site, and a map was included so I could see just where the office was located. To help me remember my upcoming appointment I received both an email as well as a text reminder. I also downloaded their forms and had them all filled out in advance to avoid any delays once I got to the office. I brought my health records with me and also a list of my current medications. If you read the appointment instructions it says what to bring. Sitting in the waiting room I was stunned to see how many people came in completely unprepared. Do yourself a really big favor and read the instructions and bring in the necessary documents and records so your visit will be as short and as painless as possible. Upon arrival I was met by a nice young woman who took my paperwork and checked my blood pressure, weight, etc. The doctor, Stephen Robinson, was very thorough and professional as well as a very nice person. We had a conversation about my medical records, and then he introduced me to the types of cannabis that he thought would do me the most good. It's not just herb to smoke. There's also vaporizing, edibles, and tinctures. I left not only with my recommendation and card, but also a very good idea of how I should use medical marijuana that will help me with my conditions. Thanks, Dr. Robinson, for being so thorough, professional, and friendly. And thanks, Dr. Barth, for all that you do and have done for us. I appreciate it very much. Bottom line is I was treated fairly and respectfully. Not only will I return next year at renewal time, but I will highly recommend Compassionate Health Options to all who ask. read more

Naomi made the intake go smoothly and simply and I was able to use a coupon. I appreciate the options of making an appointment by phone, internet, or in person. Dr. Stephen Robinson was professional and knowledgeable. I thought I knew some things but learned a lot more from him. He listened carefully and did a thorough assessment. It helps to be prepared with the items suggested on the website. Parking is ample and the location is simple to reach, right on Contra Costa Blvd. I appreciate this level of individualized service. read more

Called the (877) number on the back of my card, the lady whom answered the phone was extremely rude. Couldn't let me even finish explaining my question before she interrupted me with her own question and had the nerve to have an attitude. I am sorry you have a job that obviously you are not happy with. POOR CUSTOMER SERVICE. I will not renew here again. read more

My wife and I had an excellent experience. Our 4 pm appointment started at 4:15. Arianna made us comfortable. She reviewed "Privacy Practices" and prepared our paper work. Dr. Robinson put us at ease. He asked relevant questions. His physical exam was routine and well conducted. He granted that my arthritic pain could be relieved by topical cream. By 5 pm I had the recommendation letter and one year card. Prior to departure he discussed herb strains and issues to consider. We left with a list of dispensaries and required documentation at each. Call for an appointment and directions, office is difficult to locate. Oh by the way, the Dr. has quite a sense of humor! read more

So, the first year I went, I saw Dr. Lee. In his consultation.... well. to be honest, he seemed to be more interested in the documents I supplied than in talking with me about by needs. It's understandable.... cannabis doctors are going out on a limb legally. A responsible doctor, interested in their patient's health and in preserving her or his medical license, will not take a cannabis recommendation or issuing a prescription lightly. Still, it felt less like a medical appointment than it could have. This year I saw Dr. Grant Weiss. Yes, American History fans, I saw Dr. Lee and Dr. Grant. At any rate, Dr. Weiss was very helpful and informative. He consulted me on the proper use of this plant, and asked me a lot of questions about my use and needs. It really was a proper doctor's appointment, and I found him compassionate and knowledgeable.... genuinely interested in my health and the proper use of this therapeutic plant. This office also has a treasure who, quite honestly, has won my loyalty to this office. Her name is Jennalee (sp?) and she handles everything the doctor doesn't, including issuing your paperwork and your card. She puts a patient at ease, is very helpful and reassuring, kind and charming. She takes what could be a nervewracking experience and smoothes the edges. She's exactly what a medical office staff should be, and if her bosses are reading this, she deserves a raise! It deserves noting for my transgender family, that Compassionate Health Options is institutionally trans friendly. As you'll see in the paperwork, they're hip to a variety of gender identifications. No cross-eyed glances from staff here.... you are treated with respect and care. All in all, this is a very good option for patients looking for legitimate medical help. I would recommend it if cannabis is your medicine and not just your pasttime. read more

I will NOT be coming here again next year. And if you do, don't bother making an appointment. They don't give a d**n about actually keeping them. Just go as a walk-in and you'll probably be seen in as much (or less) time than I was. I got there (second patient in the office) five minutes before my appointment was scheduled to start, all my paperwork filled out online, and ended up waiting 45 MINUTES. Their policy is so bad; the first patient was LATE and still filling out her paperwork when I was completely ready for my appointment to begin. Then this super considerate late woman took up almost half an hour yammering to the doctor when they have their appointments in 15 min slots. The doctor also decided I could wait almost an hour for my appointment but SHE couldn't wait 5 minutes for me to come back from the restroom and took a virtual appointment instead. My appointment started so late, the doctor asked me if I had taken the day off and I had to tell her no, I was actually late for work because of them. I'm a fourth year Prop. 215 patient and the doctor treated me like I didn't know a single thing about MMJ and also weirdly assumed I never vape when I have a Pax. Other doctors have already told me easily 90% of what she tried to. This was my first time here and this might have been the worst experience I've had. No other evaluation office has made me wait this long or sent me so many useless emails. The admin tried to make excuses like the first patient was late (Okay and? I wasn't late and was ready to go before she was. Could have let me go first but didn't). Then the doctor's excuse was that that always happens and she even tried to insinuate that I was lying when I said I got there on time by saying she didn't see me when SHE got there. Well, I didn't see her either so...? She also tried to misinform me; I was there for insomnia and told her I had tried zzz quil but it didn't work. She replied by saying that it's for colds and flus so of course it wouldn't help me sleep. A quick google search says that she's completely wrong and that it's a sleep aid so I'm not even sure she knows what she's talking about. Adding to that, she saw in my online paperwork that my last physical was in 2014 and asked if it was 2 years ago. 2017-2014 is not 2. And I told her it was 3 years ago, which she seemed confused by. The doctor also made it a point to state that she wasn't going to hassle me for medical paperwork like she was doing me a favor (even though no other doctor ever has and I'm actually pretty healthy). Also, if you hate junk email like I do, don't sign up. They sent me 2 of the exact same junk email minutes after my appointment ended. And you cannot unsubscribe from them. They have 3 links to do so in their email; only 1 actually goes anywhere slightly legit but doesn't actually seem to unsubscribe you. And I'm not even going to go into all the problems with their online appointment system. $70 for 2 paper recs (renewal), no card. Update 10/25/17: They are the ultimate in shadiness. Someone from CHO called and left a message last week that they tried to mail me my rec and ID card but they were returned so they need my address. Firstly, I walked out of my appt with two copies of my rec and told them I didn't want an ID card so mailing them to me is completely unnecessary. Secondly, I never asked them to do this and they never said a thing about mailing me anything during my appt. I have no idea what these people are doing and am not sure they even know either. read more

I came here a few weeks ago and they are awesome! The best place to get your medical card, hands down! The front desk girl was SO nice and helpful and the doctor was great! They made it very convienent and comfortable. I am definitely telling people about this place! Thank you! read more

I had a very good experience. Dr. Hillman was professional, interested, and compassionate to my specific medical condition and needs. Office is clean and paperwork was fairly quick and simple. I was in and out in about 30 min. It's a little more expensive than some other places, but totally worth it for the professional feel and personable staff. read more

My experience here was great. They walked me through every step from the moment I walked in. Even though they were very busy I didn't have to wait very long at all, and I still felt taken care of. The doctor was very knowledgeable and catered her advice to my specific problems. I will be recommending this place to everyone I know. read more

This is my second year coming to this office. They have always been friendly, and helpful; and the process is easy, quick, and convenient. I can't say that I understand the reviewers who said they had trouble after "walking in." Why would you walk in?? They have really easy appointments times! Make an appointment, be sure to have your paperwork with you, and you'll be out of there within an hour (half an hour if you're renewing). Yes, it may be more expensive than other places, but it's worth it to know that you're dealing with an office connected to a larger network--and knowing they're respected and knowledgable. I have a few chronic conditions that actually make it tricky to treat one ailment without creating trouble with another. I saw Dr. Robinson both times and he's very helpful! He's given me many recommendations which have helped improve my 'medicinal experience.' He's kind, personable, and very...well...compassionate. I have no idea how someone could see him as anything else. My daughter also comes here and has told me her experiences have been great (which is why I started coming). Seriously, you can't go wrong at this place. :) read more

Called over the phone to gather some info about pricing for a renewal. Asked a very simple question, and was led around on the phone by someone trying to sell their services above their competitors. I asked why such a big difference in price in comparison to a place like 420 Evaluations. The lady on the phone gave me a bunch of lip service about how much better Compassionate Health is and how they stand behind, and even go to court for their clients. (something that any doctor, prescribing medication should do) I had to inquire several times to finally get it out of the lady on the phone, that they do price match other places. Not that i would give my business to them even if they could match the price. I bet they are a great place to get your recommendation, however I am giving them a one star for not being straight forward and requiring me to probe very deeply to figure out their pricing options. read more