In my opinion MR should be the standard by which all other dispensaries should align themselves up to. Yes, I have raved similar 'kudos' for MR on previous reviews. But I can't help it! MR literally "DELIVERS THE GOODS". Here are my points of quality service; 1. Large variety of products. Superb quality and great descriptions of product on web. 2. Ez to place orders by phone or the web. 3. If you have to leave a message, they actually CALL YOU BACK! 4. The staff phone and delivery. Where do you find such helpful, accurate, stellar people? GREAT CUSTOMER SERVICE. 5. Last but not least, they honor and stand behind their service. If there is a problem, they fix it. Problem solved-happy customer. Mountain Remedy is the 1 for me - vickiejo read more

They always have the best deals and Vapes. I've been ordering from Mountain Remedy for almost 7 years!

The website is horrible and when you go to check out it says product not available. Could not set up an account.

Wow! Straightforward ordering, fantastic quality/value, and delivery. Best customer service. They are a 10/10!!

They charged me for $178 and refused to respond. Their number is disconnected. Now I have to dispute the charges because they fraudulently charged me without delivering anything. Do not use them! read more

Great service and professional assistance and a wide variety of products especially for medical needs.

Best cannabis delivery service in the Bay Area. I ordered from them at LEAST 15x and haven't been let down yet. The customer service is spectacular. They have top quality weed, at amazing prices and they deliver super quickly. I definitely recommend saving time and money and choosing mountain remedy for all your stoner needs. read more

Mountain Remedy - 1/2 oz runts and some kiva gummies - Cannabis Dispensaries Near Me

Great service and product. Delivery is always super easy Will keep in mind peak times for when you may be ordering. Obviously, Friday and Friday evenings are a busy time. I have had to cancel orders because they kept getting pushed back, but I also was aware that my timing might not have been the best. The delivery delivery drivers are always kind and punctual. read more

Great place. The delivery was fast and on time the product is amazing. The driver brought the product to the door and the product was perfect! I'm so glad that I ordered from them. The few times I did everything was great. They're very efficient, and I would not hesitate to tell other people about them. read more

I ordered 3 packs of the 100 MG Chill milk chocolate bars. The prices were reasonable, especially with a good deal going on today, but I'm still very disappointed. They must not refrigerate or use any insulated bags to keep products cold or from melting, because all three of my packs were melted. This makes it impossible to be able to get an appropriate dosage, because the chocolate is deformed and looks disgusting. I love edibles and love to spend my money on them, but when I'm spending my hard earned money, I want to get what I paid for and that was not melted edibles. The customer service was fine though. *Edit - after contacting the club through Weedmaps, they offered to exchange my melted chocolate bars for new ones. That was very unexpected and I can say that I am happy with the treatment. That is good action taken on their part. The customer service here is great! read more

Mountain Remedy - 1 melted chocolate - Cannabis Dispensaries Near Me

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I have been a loyal customer for 3 years & I have lost so much respect for this company in the last 6 months. I've been overcharged by $10 or more twice, had numerous issues with orders not arriving on time or getting rescheduled for the next day despite ordering well within the business hours, and just unhelpful customer service. The drivers were always super friendly & I always tipped them in cash, but I will be using another delivery service for now on. read more

I've been using this Company for a couple of years, and since it changed owners/management, they can't get it together. My last order will indeed be my last with them. I ordered Express at 1:37, and under new mgmt. I've waited more than once over an hour for an ETA. So after almost 2 1/2 hours. I sent a text, no reply, 3 hours tried to call, rang a long time before someone picked up and hung up on me. Sent another text. 3 1/2 hrs., no reply. Sent an email after 4 hrs., no reply. Sent another text, nothing...made one last call at 5:30 and Martis answered the phone!! He said my order went in limbo and he would re-enter it and give me a 10% discount and send it out with the first driver. Then they sent an ETA at 7 pm, another hour and a half, but the driver was here in 8 minutes! Instead of 10% off, the charge was $4 more than the total on my on-line order. Give my 10% discount to the driver who has to hear our complaints, they are all wonderful. I was ready to forgive them for the 5 1/2 hr wait, but when the discount wasn't applied for the screw up and no responses for hours, and the charge was $4 MORE instead, that was it. I'm done with letting them stress me out over ordering. And the new management has the nerve to add a $5 service charge for this horrible change in customer service! I waited so long for my order, I've found several other places near me that I can try who don't add a service charge. This is second time there was an issue, and someone hangs up the phone after it rings a long time. No customer service, discount promised not received and overcharged instead, when they enter the order for you. YOU HAVE RUINED A GOOD BUSINESS. Answer your phone, texts, emails, and do what you say. Read your reviews here, you are losing customers. Disgusted. read more

Excellent choice of cannabis products, quick delivery, always friendly, easy return policy, and definitely worth trying! Yes I would recommend Mountain Remedy. It's a dream come true! read more

Bad service ordered something and never updated me after ordering. Checked status and it says complete when it never was! Never ordering from here DONT GET SCAMMED PEOPLE read more

Great customer service really stands out, today more than ever. As a Chef, I have been in the service business for over 30 years, and I know how hard it can be. So Ive been blown away by my experience with Mt Remendy. Not once, or twice, but for years now I cant say enough, they handle their shit by being profesionel and friendly at all levels and every step of the way. It shows in how they handle questions or concerns, or any problems that come up. By being more than fair and going above and beyond, im a customer for life. Everybody makes an effort and spends money to get your business, but not many do the same to keep it. They do. Thats why I dont think of going anywhere else, and couldnt recomend Mt Remendy any hogher. read more

I was a little worried after moving from Oakland to the burbs, but apparently for no reason! They called to verify my info, tell me where I'd see my delivery time on the website, and they arrived exactly on time. Rah was kind and easy to work with. read more

I'm not someone who writes a lot of reviews, I just read them.. But I've been using Mountain Remedy for a decent amount of time now, and while I've tried out other places that deliver I have to say MR is my go-to. The drivers are always super nice and friendly and make my transaction smooth. :) What I love the most is that you earn points each time you purchase something, and those points can be used to discount future purchases! I'm writing this right after receiving my order from Ruben and I could not be more happy. Guys, please try this place out. You won't be disappointed!! Thanks again Ruben for being so kind! read more

Product was as described. Super friendly delivery person. Good products,I bought 4 things and was pleased with it all. Verified purchaser. Looking forward to ordering again....Thanks guy!!! read more

I feel like there's a real bait and switch going on recently. Why order from the website if I can't get it? Then I get a call for something close but slightly more expensive. Been happening for me the last 3 deliveries. read more

It's been well over 2 years since I wrote this review and a lot has changed since then, but one thing that's stayed consistent is that Mountain Remedy is truly a rare Gem. Since this review, I contacted them to place an order and can't recommend them enough; those I have ordered products for and recommended them to, absolutely love them. Consistent in quality, reliable, and they don't have great customer service but rather they have TOP TIER customer service. The little hiccup we had at first was so minor, it wasn't a big order at all, and I hadn't even established myself as a real customer yet. Basically, they had no obligation nor really any incentive to accommodate me or deal with me as it was especially closing time -- other than genuinely caring about their customers and true compassion. Which, via text with a stranger especially is very rare so I was definitely caught off guard to be treated with so much empathy, such a commitment to wanting to make me happy and overall professionalism. To say I was impressed would be an understatement, but even after that they really went out of their way for me, and THIS is how you build brand loyalty. I worked in customer service starting as a little kid (family biz) and well into adulthood in many different capacities (entry level - operations manager - having my own little service based biz etc. etc.) and the ability to provide truly *excellent* customer service requires soft skills and emotional intelligence that I 100% believe you either have or you don't. Good customer service can be taught same as teaching someone how to use CRM programs but excellent, as we all know, excellence in customer service is a rarity. Typically, those customer service superstars work for exclusive brands or no longer deal with the public at large. Due to my background, the customer service I receive has to be egregious for me to leave a bad review or ever complain as I know how tough the public can be so I give a lot of grace BUT also due to my background, I'm not easily impressed, I just keep it to myself. I believe as with people, businesses are better judged by how conflict is managed: disgruntled customers, responses to bad reviews, how harm or perceived harm/failings or perceived failings are addressed, etc. I say "perceived" as it's important to remember, the Customer is not always right and I do not subscribe to that belief. The Customer is human and can be wrong, stressed out about other things, and unfortunately the poor customer service professional and human being on the other end is dealing with unwarranted abuse. Please remember that before you decide to get snappy. :) Especially after a nightmarish few years and back to back unprofessionalism with some local small businesses and not so small businesses (I really feel Covid has exacerbated an ever depreciating standard of what is considered acceptable customer service) I was really compelled to revisit this gem of a business and update my review. They really could teach some of the others a thing or 20 on properly managing clientele, customer retention, and just overall relationship building. I find them to be incredibly customer centered, I think it's really cute that a local dispensary of all places has set the bar for the best customer service experience I've had and maintaining it throughout. Not once ever disappointing, I would have to say they have been neck and neck with Amex and for me that's really saying a lot. Mountain Remedy's drivers even remember me, are always very kind and upbeat (please treat them well), customer service is on point, and they are locally owned and operated which is always best. I hadn't called in years yet the very sweet and personable lady I communicated with also remembered me! She was a lot of fun, super helpful, informative, and just concierge level service. They treat customers very well and deserve the same in return so please be kind, generous, and support small businesses such as this one that REALLY deserve our support! I feel bad because I don't get to support them like I used to but I hope my review helps in some way and if that changes any time soon, they will for sure be my first call. #SupportSmallBusiness read more

So I've been a customer for years now and literally got the worst customer service I've ever seen before... they send me an empty vape cartridge, so when I call to get it replaced, they tried to charge me for replacing the already empty cartridge that they sent me. So I call them back to resolve the situation and the lady literally laughed at me, and I say uuhhh I'm sorry, but what was funny? And this lady literally says "I'm not doing this with you! Too bad!" And hung up. I'm like wtf? read more

I have never written a review but I was so disappointed with this service I felt the need to. I made an order that was supposed to arrive in 1-2 hours and I ended up waiting 4+ hours until closing time. I had messaged them many times with no response and when I called I was put on hold until someone finally answered. They offered a discount and to send over a driver right away which I would have been happy with, but no driver ever showed up and I'm still up waiting just in case they do. I'm not happy with this business and the way it's run and this experience ruined my night. I highly recommend looking anywhere else for delivery service and I hope they can make some improvements. So disgusted with this company, They have done this to so many customers without improvement. DONT ORDER!!!! read more

Great prices, great service, and speedy delivery! I would definitely recommend ordering from here.

Waited over an hour and a half for my order to arrive only for the ETA to be extended another 2 hours. Couldn't get in contact with anyone, was left on hold for a while and barely got responses through the online chat on their website. read more

Fine service and good people make for a great company. Mountain Remedy has never disappointed! My delivery agent was Donald and he's a total pro. I'll continue to shop at Mountain Remedy and feel good about it! read more

Been ordering from Mountain Remedy for years and they always come through. Had a great experience with James the driver just now. Keeping it upbeat and positive. I love how friendly all of the drivers are, and sometimes the express orders arrive literally minutes. read more

Mountain Remedy always delivers excellent service and products. Seretha, the delivery driver, was so nice and respectful. Always on time. This is the reason I continue to use their services. Much appreciated. read more

I have my neighbor go to for all my recreational needs, but if I can't there, then this is the delivery service I go to. Good menu. Good prices. Great service. Great delivery. I can track my order and know exactly when it will arrive and if they are out of something, they will call you and give some options to choose from. Highly recommended. read more

Dallas was very good at helping me get some herb for a gift she was very patient as I was at work and slammed with last minute Xmas shoppers. She got me thru the verification process and set up my order and delivery like a pro. She is Great read more

Aja was quick and efficient. Awesome experience. Will be calling them back. Best to order day before you need them to get access to full menu. read more

Aja helped me with my order today, and she was absolutely wonderful! Such a sweetheart! Keep up the good work :)

I love mountain remedy their customer service is amazing the delivery drivers are always courteous and prompt on time one time they were running late and they gave me a 20% discount totally recommend them great prices great service read more

I recently had to travel and couldn't take flower. I am very familiar with edibles so I purchased 3 items totaling about $80 To say the least it was GARBAGE and so old I got sick thinking at the time it was just me. My husband tries and guess what he to got sick! I usually only got flower through MR but no more as even the flower wasn't that great All It was OLD!!!!! Again I am very familiar with edibles!!!! Chocolate is not white and ashy unless old read more

I just want to say that Aja was super friendly, kind and went above and beyond! Thank you guys for always providing such amazing customer service! read more

The manager needs to get fired and replaced This was not my first order from this dispensary. I ordered the day before and selected morning delivery, so I expecteded it by midday. I received and email confirmation that my delivery is scheduled for 4:10 AM. WTF? Fast forward to delivery day. So I check into the order tracker periodically, and it continued to delay my delivery. Its 6 PM and my morning delivery hasnt arrived. Time keeps ticking so I use the chat to see where my order is. The "agent" said they had attempted delivery and were not able to reach me. They said they had the wrong phone number and it was their error. I explained I needed to go to the store and was told to go to the store and he would send the delivery person. WHAT?... Dont I need to be there? I say I will wait. He starts asking about delivery tomorrow and saying that because my order was "timed" they cant deliver it tonight... but just a minute ago the driver was on the way?! And tomorrow night is ok, but tonight isnt? So unprofessional. I asked for the managers information 3 times and was told I would be contacted. A legit company will always provide supervisor information upon request. Apparently, the following day they sent the driver, without my notice, while I wasnt home. I guess they finally found my phone number because now the manager wont stop blowing up my phone. I dont want anything to do with this place. It went from delivery at 4 AM to... I'll drop it off while you're at the store.... to I cant drop it off because it's night time and you picked morning... but tomorrow night is ok... without notice when I'm not home. read more

Great customer service and incredibly convenient. Delivery staff are super friendly, especially Aja!

Used this service for the first time today and had an exceptional experience. All of my questions were answered via phone and the delivery by Aja was smooth as can be. She communicated when she was 10 minutes way and was very nice! read more

I love mountain remedy. They have the friendliest staff and they go out of their way to make you feel like they really do care. Love you guys! -Juan read more

UPDATE: they redelivered another SleepyTime project within an hour. I appreciate it! Thanks!

Driver came out with sealed black bags not allowing me to see product. I asked to look inside and delivery guy refused to let me look at the product I was buying He would not let me purchase the cartridges and told me I had to buy the whole order without looking at the flower Horrible customer service and a waste of time don't bother calling these peopleGood luck selling your garbage product to someone else that doesn't care about looking at what they're buying. read more