Wonderful help from Westerville OH agency! Always professional…read moreand attentive to wife diagnosed with Alzheimers'. Staff always on time and prepared. Volunteered to help with laundry and meal preparation, but preferred they focus on care/assistance. Care was constant, and always consistent with each aide. Never appeared flustered/great with showing respect. Each aide was positive and compassionate. True angels! Dan B

We are VERY pleased with this service! Tina went the extra mile to find an in-home care-giver for…read moremy Mom who was in recovery from a fall. Then, Eileen visited in person and genuinely connected with our family with stories of her own, which really boosted our trust in this organization. Truly appreciate the assigned care-giver, Mary, who helps with light household tasks, errands around town, and showed Mom some tips to prevent common household hazards and make life more comfortable...she is clearly experienced in this line of business, detail oriented, and sincerely relates to Mom at a time when most needed. Thankful for all the support!

Liberty Residential is the best provider company I can ever ask for they are good at picking me up…read morefrom my apartment on time and getting me to outings, doctor appointments, and also has done a great job of helping me keep my apartment clean and such the best staff I ever got is Ms Jalessa Whiteside. She is very funny and always looked out for me plus every time I ask for her to do something for me she is the type of person I can always count on. I have no intentions of going anywhere.

Liberty Residential Care Services has been my provider for 3 years and I wouldn't go anywhere else…read more They really look out for me and get me to all of my appointments. They also make sure that I get out in the community on a regular basis. I go on outings and get to do fun things. I'm very happy with my services.

Assisting Hands has went above and beyond to help keep my loved one in their home. Everything from…read morehelping them take showers to cleaning up the house cooking to taking them to the Doctor. I couldn't find a better company. They are very friendly and great communication all around.

I have yet to have been employed at a better Healthcare company than this one. The office staff is…read morevery understanding, they work very hard to accommodate caregiver and client needs to suit a perfect schedule for everyone. The care the aides provide to their clients, go from light house keeping, to personal care. This type of care is a big help to all clients and the clients are always satisfied with the aides that they are staffed with. Some examples of care Assisting Hands can provide are bathing, changing briefs, emptying catheter bags, feeding clients, preparing meals for clients, going to the store for them if need be, vacuuming, dusting, taking the trash out and more.

I told The Laurels staff at least 3 times my mom needed a bed with rails because she was an extreme…read morefall risk and she was suffering from delirium and that I was afraid she would get out of bed and fall. Each time I was told "we'll get maintenance" to put the bed rails on. The rails were never put on her bed. I got a call at 3am saying they found my mom in the hallway and they were calling the ambulance. My mom has a fractured hip as a result of their negligence and she needs surgery as a result. My mom was there to recover and get stronger so that she could come home. Instead she left there sicker (she also left the Laurels with pneumonia and RSV) and injured so badly that surgery is required. This is a nursing facility, supposably with trained professionals. BASIC SAFETY should be a given and family shouldn't have to repeatedly remind them to do their job and to keep their patients safe!!!

This place is the absolute worst. Quite literally what I'd imagine going to hell is like when one…read moredies. If you are conscious & know what day of the week it is, you do not belong here as a patient. Luckily, I was able to escape after one evening of living hell. If you do not plan on leaving here in a body bag, you do not belong here. Quite contrary to their website, this nursing home is not an environment for short-term rehab following a surgical procedure or hospital stay. I REPEAT: this nursing home is NOT an environment for short-term rehab following a surgical procedure or hospital stay. This is a home for end-of-life care or those needing long-term care such as patients with dementia or memory issues. I had the displeasure of an approximately 18 hour stay here post-ankle surgery in August. Unfortunately, this was my choice due to the erroneous Marketing on their website. Please do not make the same mistake that I did. I was in need of short-term institutionalized nursing care due to being non-weightbearing for 12 weeks post-op ankle fusion & foot reconstruction. My mother had planned to be with me during the first few weeks but suddenly was unable to come to Ohio to care for me due to an injury herself. My insurance company and the hospital offered this as a possibility along with other local facilities for me before transitioning to caring for myself. I did my due diligence and took a look at The Laurels' ratings on https://www.medicare.gov/nursinghomecompare & chose this location being central to those who would be visiting me during my stay. The Laurels of Worthington receives decent marks from Medicare, but as stated before, this institution markets itself as several types of care facilities under one roof. In fact, as I sadly discovered, it's only good at maintaining the lives of comatose individuals. I was placed in a room with a women who complained of respiratory symptoms, believing she had pneumonia. What a great match for someone just out of surgery! There were no safety bars in my bathroom. Thankfully I was able to maneuver on and off my knee scooter with a towel bar. I was literally a ghost at this facility for the time I spent there. Seeing my roommate receive unsolicited help, I wondered why I had to call for meds and wait sometimes up to an hour for someone to come. She was automatically changed for bed in the evening and cleaned & dressed in the morning. No one came for me. They didn't even bring me dinner or breakfast until I spoke up to a staff member taking my roommates empty tray away. This is why I was here--I needed help--and quickly realized I'd be better off on my own at home. This facility reeks of excrement, televisions are on 24/7 blaring FOX News and several of the patients spent the evening roaming the halls groaning & screaming. Again, this is a facility for dementia patients and should not be advertised as a rehabilitation center. They're barely keeping people alive here. I was afraid I'd be in for worse than I was if I stayed. Another thing that needs to be said, contrary to their website, there is no doctor on-site or apparently even on-call. During my brief stay my prescriptions that accompanied me from the hospital were filled in their pharmacy, yet when I decided to leave the next day I was unable to take the prescription or medication with me and was told the facility's "Medical Director" would write the remainder of my meds for me on Monday when he was in. This was a lie on behalf of Jason & his nursing staff. I left their facility knowing I'd have to be approximately 72 hours without pain medications after an ankle fusion and foot reconstruction surgery, but as stated before, the fear and stress of being at The Laurels produced adrenaline in me that gave me the willingness to deal with the pain rather than stay. When I called on Monday when "the doctor was in," I was now told by Jason that since it was my decision to leave, I was not entitled to the remainder of my prescriptions. Horseshit. Thankfully, my orthopedic surgeon's PA was able to help me get what I needed and is now aware of the situation at The Laurels. Abby, the "Marketing Director," gave me her business card upon admission and told me I could call for whatever reason. I've called her and left her messages that I'd like to speak with her. No response. Zero stars. Please don't go here.