I visited for the second time, and every time I feel at ease. The place is very relaxing, and…read moreJennifer is very professional and attentive. If I lived here, I would visit more often. Very relaxing

I have been going to Mind Body & Skin for years for my eyebrows waxed and only trusted the owner…read moreJenna to touch them. I also got an occasional facial and massage done and both services always exceeded my expectations. I recently had my eyebrows waxed by Kaleigh several times and she is amazing!!!! I am very selective on who I allow to touch my eyebrows and her ability to be consistent each visit with the end results and be able to have a conversation with her customers at the same time is real talent! I never have to check my eyebrows when she is done because she is that good! I would recommended Mind Body & Skin to anyone because not only is the owner extremely friendly, she is passionate about her business and takes pride in the services that her clients are receiving by only employing talented staff.

My wonderful husband surprised me with a 90 minute massage and I've been a fan ever since. I…read morespecifically request Rachel because our energies match. She has great technique and we spend our time just ruminating on life. The atmosphere is warm and inviting. You're always greeted with a smile! I look forward to my appointments. Do plan in advance as they book weeks out.

My massage therapist was phenomenal! I have never had such a thorough massage. My first facial…read moreever left me feeling completely relaxed.

Just had a wonderful facial with Lana. It was everything you could want in a facial. The 5 star…read morereviews here are spot on

I decided to come here for my first facial ever. I am so glad I did! Ellona did an amazing job with…read morethe facial. She was very attentive & gentle. My face was left feeling so smooth & glowy. I really recommend booking with Ellona, she will address any questions you may have & will make your skin feel rejuvenated!

New England Dermatology either was not aware what post-surgical implications of mohs surgery on the…read morescalp are, or misled me about expectations. An uninformed patient cannot provide proper consent. Had I known that I would be in excruciating pain for more than a week, unable to move facial muscles, chew properly, ambulate, shower without tears, speak without pain, or sleep a night without waking up in pain, I would not have consented to this surgery. Only after a call to the office a week later did I learn that the scalp is complicated and presents these issues. I was never told to expect to miss days from work, and was assured that there are not a lot of nerves on the scalp and that it would not be painful. Even when the scalp was being pulled and stitched, and I directly asked, "this really feels like it will hurt a lot later, what can I expect?" I was assured that it would not. Be your own advocate. Get another opinion.

This happened in April 2026. I only went here because they had a sooner appointment for me. When I…read moregot there 20 mins before, I was not seen at my actual appointment time. I was called in 15 mins after my appointment time. I was taken to a back room and was asked questions about why I was there (when they already know why because when you make an appt, they ask what the reason for the appt is). Then, I waited and a PA came in. When she was talking, I thought she was talking to me, but in reality she was talking to her scribe... who was in another room... like ....? I did not like that at all. That's not a licensed medical professional who should be knowing why I'm even there in the first place and I didn't like that a random person whose face I can't even see knew what my appt was about. Although, the PA was nice. Afterwards, I was given something to read about giving them permission to do "surgery" & they only let you glance at it. I got a biopsy, that was not done by the PA..... it was done by the person who took me to one of the back rooms in the beginning. She asked if I was allergic to epinephrine and/or lidocaine. I said I wouldn't know since I have never had any surgeries or biopsies before. She still did the biopsy and sent me on my way without having me wait for 15 mins to see if I'm allergic to it or not, which thankfully, I'm not. She didn't stitch up the biopsy. She told me it would close up in 1-2 weeks and that I had to change the bandage once a day until it closes. Well, guess what? It did not close in the timeframe she said. I was so mad. It closed up 2 months later, June 2026. Yes, I was changing the bandage everyday for 2 months.. which was annoying. I ended up going to Demo's Dermatology (much better by the way!) that same month, June 2026, and the PA there was shocked and concerned as to why my wound from 2 months ago was still not closed. She did say that it was closing well and she prescribed me something for the wound & also Retin-A for my face (which is what I really wanted so I'm glad), meanwhile this place didn't even prescribe me anything. This place also charges extra for a skin exam which I thought was weird because at demo's dermatology it's part of your appointment and they don't charge you extra. Also, for some weird reason, this place didn't let me bring in my water bottle when I was taken to the back rooms... she made me leave it with one of the front desk employees, which I'm sure isn't part of their job description to be babysitting some patient's water bottle. I don't know why they didn't let me bring my water bottle in. This place charges way too much for everything. The prices are exaggerated. They charge way too much for mole removals when you can go ask around at other dermatology offices. Like, demo's dermatology only charges $250 per each mole that you want removed. All in all, I don't recommend this place. It seems like a mega corporate company. This was my experience, yours could be different than mine. It's either a hit or miss for others. It was a miss for me.

Great service and quality employees! It's very clean, they have plenty of options to choose from…read more They are flexible with plenty of times to choose from to best fit your needs. Plus, the location is perfect for if you want to grab food afterwards.

Very clean, and professional. I see Rocio for eye brow threading and I have never been disappointed!read more

Everyone here is so amazing!! I've been to multiple locations and the Holyoke location is my…read morefavorite

I've been going to Milan Laser for the past year. I really enjoyed my experience at the Holyoke…read morelocation. I normally would go to South Windsor location. The service and how I was treated was beyond amazing!! The staff was great. I felt confident after my laser treatment appointment with them, offering me water and aloe for my face. Laser hair removal can be intimidating and a hard process, but Jorden and the Holyoke staff made me feel the most welcomed!!

Called and booked my 5 day free touch up with Kit, scheduled for 7:45 pm ....15 min before closing…read moreand was told they had enough time to do my Brazilian touch up that I just got done 4 days ago. today was the last day of my 5 day free touch up period. I arrived at 7:53 and the girl said Oh im sorry we had to cancel you because you were 9 minutes late ...and I showed her my phone that said 8 minutes and she said "oh...its actually 8 minutes...if you are 8 or more minutes late we cancel you. I was stuck in traffic and rushed there because of an unexpected delay. I just feel this was really crappy of them & I am a regular who buys wax packages ...so I feel like they need to honor my touch up tomorrow. Its really ridiculous...because it would have taken them less then 10 min to do the service & I would have left a generous tip. But now I am less inclined to even do business here any more.

Do not recommend. The spa itself is fine however the girls upfront push products and wax passes…read morevery hard. NOT a relaxing environment. I purchased the wax pass but instantly regretted it. Tried to get my wax pass cancelled (which I am entitled to per their website) it took multiple phone calls to try and reach a manager because apparently the front desk lady did not know how to do it and when I actually got ahold of the supposed manager she "assured" me I would not be charged. Well that was a lie. Shady practice that only cares about money. Do not recommend.

Mixed feelings. I…read morethought the threading was a very cool technique and lasted longer than eyebrow waxing. But one eyebrow was definitely left shorter than the other which will take weeks to fix. The Henna tattoos seem cool. They also have a loyalty program. I may give them another shot in future.

I always get many compliments on my eyebrows, and I owe it to the girls at GBS! I come in looking…read morelike Frieda Khalo and leave feeling like Beyoncé. Minus the fact that she's a real life goddess and I'm just a small town girl. Regardless, I'm leaving a four star review because it bothers me that the owner does not link up customers' accounts to benefit from the reward program at all locations. It's inconvenient and unfair to make customers pick one location.