The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

These guys were great. Very quick, Efficient, took extreme care with my "historic" vehicle and…read moresuper friendly. Highly recommend!

Best service with Paul, thanks a lot On time, good…read morecommunication, good service, professional guy

Broken side view the service worker that came out was awesome his name was Eddie Google I will give…read morehim the star five above that he was great thank you very much

Hands down Joe's Garage has been nothing short of outstanding for both service and communication!…read moreHighly recommend this local small town business for all your auto needs, they even have a detail shop on site for the cleanest car possible! He's honest, fair, trustworthy and I will be a customer for life! Take your car to him and I promise you won't be disappointed!!

Trustworthy auto mechanic Definitely recommend. We will be using them more in the futureread more

State inspection was quick, economical and very well done! I made an appointment a few days out…read moreand had no problem getting in and out in a timely fashion. Felt like I got incredible customer service and solid auto inspection. I will definitely be back!

We were driving to my mother's house one day when the transmission went out in our vehicle. This…read morewas the closest place we could make it to, but I immediately knew we were in good hands. They got us in, taken care of, and back on the road as quickly as they could, explaining each step of the process to us along the way, and while it was a little costly, it was worth every penny. If I'm ever in the area again and have car trouble, I know the only place I'm willing to trust!

Eichelbergers towing supports the community of Hagerstown. Thw value they add to keeping a momma…read moreand child safe is priceless. Thank you!

Matt came out to tow my vehicle yesterday. There was great communication. Service was quick and on…read moretime as promised. Matt was very friendly and helpful. I would request him specifically again!!!

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

Fast honest and helpful and the only place I take my car for service…read more Simple the best all around auto repair