I've been using John and the fellas at Complete Automotive for over 26 years, and I've never been disappointed. I used to live around the corner - now I live 45 minutes away and I STILL take my car there because they have continued to be the most honest and forthright mechanic I've ever met. John is a straight shooter, they will never try to sell you on something you don't need. I left there once with a super quick "band-aid" fix on my car in order to get to work on time at NO CHARGE! John said, "come back when you have time and we'll fix this correctly". But it let me get to work which was the priority. This is when I realized they actually cared about my situation, (at the time, no money and desperate to get to work), and I've never looked back. I've read some of these 1 star reviews here and I couldn't disagree with them more. I feel like I have to apologize to those people personally because I feel so strongly about recommending Complete Automotive to everyone I meet. I would even say "tell them Paul sent you!" John will know who you mean. They charge appropriately for their services, but the work is worth it. Most of their techs have been working there as long as they've been open, over 28 years, which is a credit to the integrity of the business. My most recent trip there, I went in a for typical oil change, and John noticed a couple things to consider, (valve cover leak, busted engine mounts), but not to worry about it until really needing to. I have an extended warranty on my car and these repairs were fully covered. Plus, John gave me a loaner car while mine was in the shop, at NO CHARGE. Who does that? Complete Automotive does. And to Doreen M., they do have an indoor waiting area with a TV and very comfortable couches. Highest recommendation for an auto mechanic! Tell them Paul sent you! Seriously! read more

Always great having my car checked in here. Everyone are knowledgeable and helpful. Shout out to Jack! Best customer service! read more

I have been taking my cars here for over 10 years. My sister takes her car here as do my parents, as well as my aunts and uncles. They have taken care of a wide variety of issues for me throughout the years. I recently moved about an hour away and I still take my cars to CAS. I have always been treated well here. They are upfront about the work that needs to be done, the prices and turnaround time. Quality work. read more

I tried to come here in 2024, but their smog check machine was needing repair & calibration. No biggie. I took their biz card/email info for another time. They wrote me back a couple of days later, but I had already gone elsewhere. This time, I make an appt with more than 1 month notice for today Jan 6th at 4pm. I love being able to email, book an appt in advance, and just show up vs calling around a ton of places or just having to show up and drive to 4-5 places in a day. Most places do not do email or take advance appts. I get a confirmation email the day before & I click yes to confirm and that I will be there. I interrupt my day to drive over there today & they see me right away. No wait. One other person was there before me, but she was already helped and was just standing and waiting. They seem to NOT have an indoor waiting area with seats. They do have an outdoor table/chair/picnic table type set up, but it's cold today. At first they don't see me in the system, then ask/ think I am someone else/a guy's name, and I state I have an appt, and I confd it via the email reminder yesterday. They do find my appt. I am told at first the smog check guy is at a doctor's appt and he left at 3pm, but other staff are trained so no problem my car will be serviced. A few minutes later I am told that the junior guy isn't comfortable doing it so could I come back tomorrow or another day. I mentioned I couldn't come back tomorrow. (I carved out the time to take care of this today, which is why I made an appt a month ago.) Why wasn't this issue caught a lot earlier in the week or at the very least at 3pm today when the senior tech left, an entire hour before my appt so I didn't drive over for nothing? Are the staff leaving for doctor's appts not checked against which services/appts they are handling/assigned? Sigh... It would have helped if they very profusely apologized for the oversight, or offered a small discount, etc. I ended up going to this place on Venice that I remembered I had been to before like 3x, but seemed to be closed during COVID. That place I had first gone to 9 years ago and like before I was done in 15 min vs 1 hr to 90 min. So I will just keep going there even tho you can only show up/call vs email and make appts. read more

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Not your average shop! The guys are knowledgeable and trustworthy. They went out of their way to service my car and were understanding to my needs read more

I had a long road trip ahead of me and needed to replace the drive belt in my car. Looked around the area for estimates. CAS quoted a fair price which was great (maybe $20 more than some other estimates, which seems negligible to me). But the simple, up-front, and friendly experience with Jack was really what I appreciated. I got a clear itemized estimate online to look over. There was no guess-work, no "well, I can't tell you how much it'll be 'til I look at it myself," and no magical discovery of other, more expensive problems after it was up on the lift. My experience with mechanics in LA has been hot-and-cold -- some great folks, and some whose business models clearly count on their customers' lack of knowledge. CAS, in my experience, is definitely in the former category, and the relief that comes from finding a mechanic you can trust is immeasurable. I would go back to CAS again for routine maintenance, repairs, etc. without any hesitation. read more

My experience here was ok, but barely. I came in seeking a new water pump for my BMW after the dealer found a leak/corrosion but wanted to charge me $2,400. The hours and customer service reps are helpful and presentable and approachable and smart. No pressure applied. However, I was advised to get a coolant pressure test to "double check" the dealer. At the end, it just confirmed the dealership, so a whole day wasted. But what's worse: the price was the exact same as the dealership, $2,400! What's the point? They tried to convince me that the housing needed to be changed, not just the pump, but I was skeptical at that point. Further, I told them that a new accoustic panel was needed (again per dealership advise), but they did not find where it was missing (it was). Finally, oil change was $300, which is not the market price. read more

I was actually headed to Valvoline as I had some time to get a smog check for my mom. I drove to the Valvoline to see if they perform smog checks and unfortunately the one on National does not. However, I saw the "smog check" sign next door at Complete Automotive Systems. I found this place randomly and I'm so glad I did! I was greeted and assisted by John who informed me that they can take walk-ins and that it would take about an hour to complete my smog check. Quickly and easily took down my information and directed me to the waiting room. The waiting room had a coach and a TV. I don't think I waited an hour...probably closer to half an hour before they came to get me. If you pay with credit card, there is a fee of 3%. However, if you pay with Venmo, cash or Zelle, there is no fee. Pretty easy. They even e-mailed me my receipt and report. The whole process was great and I'm glad I came across Complete Automotive Systems. I highly recommend. read more

I've been taking in my Kia Niro to these guys for about a year now and I am super happy with their service! They don't take appointments, but the place is a mile away from my work, I drop it off in the morning, and then pick it up after work. Bob & the rest of the staff are very friendly, competent honest and charge much cheaper than the dealership. They tell me about issues that come up in their routine inspection and give me their sincere opinion about if it needs to be done immediately or can wait. read more

I stopped by Complete Automotive Systems to get my car inspected and my wheels balanced, and I had an awesome experience. Bob and John helped me out they went over everything in detail, gave me a full rundown of my Jeep Wrangler's suspension and bushings, and just kept it real about what was going on with my car. They aren't the cheap or most expensive , but what really matters is that you can trust them to be honest and upfront. No BS, no unnecessary upsells (Making them a lot cheaper)just straight-up transparency, which is rare in the car world. This place is a gem and I'd say that enough said . Highly recommend if you want solid, reliable service without the feeling of a sleazy salesman just people who care about you------- Also 2 Year or 24k warranty That they actually honor!! read more

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Bob is a great guy! Him and the crew helped me diagnose an issue with my car quickly and were incredible throughout the process!

I couldn't be happier with my experience at Complete Automotive. They were honest, fast, and extremely efficient from start to finish. Everyone there was so friendly and genuinely caring, which is rare these days. I left feeling fully taken care of and completely confident in the work they did. I will not take my car anywhere else. I'm a customer for life. read more

If you would like to be treated well AND have your vehicle serviced properly, DO NOT go here. John Abdelmalak, the owner of Complete Automotive Systems, is a dishonest scammer and just wants your money without fixing your issue. My vehicle was taken to his store with a promise of a proper diagnosis to fix my A/C, which wasn't working. I have given him 3 chances and payment of over $1,885, with it still NOT working. NOW he wants another $707 to fix it. First it was a sensor issue, next it's a freon leak, then it's both of the Schrader valve cores that need to be replaced and now it's a flush that needs to be done. It's clearly obvious he has NO clue what's wrong with my a/c and is grabbing straws, cheating me along the way. The last time he "fixed it" he once again, gave it back to me not working, while lying to me to my face saying it was, once again, "fixed". It's WORSE now than when I brought it in this third time! Now there's a fourth issue and he says, oh yeah well you might have another problem, "it's going to be another $707". John is a total snake oil salesman, liar, cheater and scammer. Do NOT go here as I don't want anyone else to have such an upsetting experience. NOW I have to take it to dealer and get a proper diagnosis, which is $300 and then the cost of getting it properly fixed. I'm out almost $2k, and its's still NOT fixed. By the way, I'm still driving around in 90-degree weather with NO working A/C. Thanks, John Abdelmalak, owner of Complete Scammer Systems for wasting my time, lying to me and screwing me over! You should be ashamed of yourself! read more

Just had my 2013 Mercedes CLS63 repaired. I finally moved away from having Mercedes do my car so I was nervous. They were very professional, communicative and had great follow through. I got my car back in great shape and very happy with both the process and the results. read more

Honest, professional, welcoming, and fairly priced. I know very little about cars, so I'm always a bit nervous going into a garage and wondering if I'll be treated fairly. Bob completely changed that for me. He's knowledgeable, straightforward, and genuinely cares about making sure you understand what's going on with your car. He talks you through your options, doesn't upsell, and you always walk away feeling confident in the work that was done. As a woman, I really appreciate how respected and comfortable I feel here. If you're in the area, I can't recommend them enough. Ask for Bob -- you'll be in great hands. read more

John and his guys always take care of my cars needs in an honest and straightforward way. I trust their guidance and quality if work!

John and his team always treat me fairly and respectfully. It can be tricky as a woman taking your car in for service but you can trust these guys. I have been coming here since 2010 and only take my cars elsewhere when there is a warranty issue. #CarService #Teamwork #Trust #CustomerService #Cars read more

Thank you CAS for changing oil and filters that is certainly crucial for my car engine's health!! I take my car to them regularly for this task and they always deliver satisfactory results. Great service!!!!! read more

I went to Santa Monica BMW dealership and they neglected to tell me that most of my car's issues were covered under warranty. I went to John at Complete Automotive for a second opinion and he was incredibly helpful, patient and ultimately was the one who recommended I double check my warranty coverage. His #1 focus was helping me get the best service and value for my money. He was highly informative and went the extra mile to help. We discussed all of my car issues and what needed repairing now and what could wait. I 100% recommend Complete Automotive. read more

I would love to keep this one a secret but John and his guys are the absolute BEST! I took my Audi Q3 that had a check engine light on and he took me in the same day. I had been hesitant to take my car to a mechanic since I am a young female with a problematic and expensive car so I have trust issues with mechanics upselling me, but John was super honest about what I needed and didn't need. He worked with my warranty to cover most of my repairs and was very communicative throughout the whole process keeping me updated everyday. He also helped me get a rental car on my warranty while my car was being worked on. Hopefully I won't need to go back for a while, but I wouldn't be upset if I did! 100/10 recommend. read more

After being given run around from a different dealer service to the problem, was recommended here , Complete Automotive Systems. They quickly figured out the problem and quickly made the necessary repairs. Good value for service rendered. read more

Bob was able to get my car in quickly and Geo replaced a part expertly. My car looks brand new. I was charged a reasonable price. I will definitely return for future service work. read more

As a woman, it is very hard to find a honest reliable auto repair shop. I must say that this shop operates with the highest level of integrity. I had the pleasure of working with Gore who was incredibly resourceful and pointed out the issues that I had with my car may be covered under my warranty. He didn't have to point those things out to me. I took my car to the dealer and discovered that Gore was right. Everything was covered under my warranty. I have no hesitancy in bringing my cars to them because I know that they are going to look out for me. Gore is so wonderful to work with!!! read more

I stopped in with a minor issue and they repaired it on the spot. I will definitely be back. Great service!

Amazing. They replaced my ignition coils and spark plugs for a very reasonable price and did it all in one day which saved me so much time and hassle. Overall I would highly recommend this shop because the service is great and the people running it are some of the nicest people I've met. I would definitely come back here for future car trouble (although I should be god for a while because they did amazing work). 10/10 read more

My BMW was recently serviced by Felix at Complete Automotive with help from his Manager Bob. They could not have been more polite and efficient! When you are a woman alone (and not some cute young girl) you always worry about unnecessary upselling, but I was pleasantly surprised they did exactly as I requested, quickly and professionally. The shop is large and clean with plenty of room to handle a big volume of cars on their property. I could not have been more pleased with my experience. read more

West LA has lots of garages to choose from but CAS is the best I have seen so far in Palms / Culver City for fast quality mechanic repair. John A. was my point man and was super responsive with fair pricing, fast part delivery and sound advice. They saved me 60% off a PepBoys repair estimate, even dealt with my late night tow trucks & insurance inspectors. I had my car back faster than I expected and am so happy to find this garage after over a decade of trying others places. They treat you like a friend, not a sucker, like some other garages. It's great that they work on foreign and domestic cars (I have both), and they actually explain and show you want went wrong with the car. Sure they have lots of cars being worked on, but that's for a reason. As the saying goes: If you want something done (right) give it to busy people. read more

Complete Automotive Systems - John at Complete Automotive Solutions showing me why part had to be replaced - Auto Repair Near Me - Los Angeles, California

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Thank you Complete Automotive Systems! My Mercedes had multiple issues in the past few months, and Gore from CAS was extremely patient, communicative, and ensured that not only did my car get fixed on time, but also at a great rate! He was transparent on the prices, and even compared to dealer costs. He informed me every step of the way, and even drew me a diagram of what was going wrong with my car! CAS is my go to automotive shop, they are reliable and have a friendly staff. I used to go to the dealer, but CAS offers better rates and better service. read more

I had to take my X5 in because I was in need of new tires and aliment. I'd previously took it to BMW to try and get it replaced but it was waaayy over priced. So I gave Complete a call and spoke with Jon and he found Continental tires for $$$ less than BMW, so it was a no brainer. I used the savings to have other services done. This isn't the first time they saved me from a big hill. They got the tires deliver to the shop within 24 hours of speaking with him. When I arrived, Gore and Jack greeted me right away and assisted me. Apparently Jon had called to let them know I was going in and had everything ready to go. I left like a VIP. Overall I walked out of there happy and would definitely recommend folks to them. read more

These guys were fabulous. Very professional, so friendly and they helped me go through the exact details on what my MINI needed. They specialize in foreign cars and know what they are talking about! Plus, they charged me much less than my dealership would. I would much rather support a small business, especially when they told me what needs to be done/fixed with my car and what isn't needed. They kept me posted via direct phone call on the status on my car, which helped. Thank you, guys, you are the BEST! :) read more

As a woman, it's a painful thought having to deal with my car's maintenance needs. Having a place like this is a god send. It is a safe environment where they never upsell with heavy pressure tactics like other places. They only recommend things your car actually needs...what a concept right? Highly recommend Jack and the team here. read more

I love this place. Bob and the guys took good care of me and my car. I totally recommend them to anyone looking for a great mechanic.

This place is truly the real deal. As a woman, I've never felt pressured or hustled and have always gotten genuine authentic service for my cars. Incredible customer service and a family run business so you always feel like you're at home and truly being taken care of. I have been going there for over 15 years and will never leave. read more

My battery died this morning, a Saturday - ugh, and after AAA gave me a jump, I did what most of us do, I checked Yelp for what was nearby and had good reviews. So very glad I did as it brought me to CAS. Everyone I encountered here was beyond friendly and incredibly helpful - I was helped by Bob and another gentleman in the office (I'm kicking myself for not getting his name). I showed up two hours before their weekend closing time and they fit me in. They even did a quick once over to make sure everything else looked okay and made a suggestion or two. They answered my questions simply and clearly. While there, another customer brought the staff & mechanics homemade brownies as a thank you. Who does that these days? Sometimes it's hard to trust reviews but this time they were spot on. I have found a new mechanic! read more

Good service A little over priced $52 for a tire patch. Usually it's $10-$20 at most but the service he did was very good read more

I'm in the automotive business and trust my personal cars to these guys. They really have a grasp on the nuances between modern cars vs older cars. Staff is great, techs are great, management is great. read more

Super friendly and professional. As a first time customer I even got a great discount on my first visit. Just moved to the neighborhood and I see they are pretty busy and work on many different kinds of expensive cars so they can be trustworthy , but they took me right away and I was out in less than an half hour read more

Highly recommend taking any car you have here! 5 Stars. Thank you guys for all you have done. I have brought in my Mercedes various times for several different repairs and issues. Everyone in the office who was helping me has only been honest, trustworthy, knowledgeable, responsible, communicative, and provided me with the utmost service. Complete Auto gives the most reasonable prices for labor and parts. I will be brining back my car whenever I have issues in the future as they guarantee the best service. read more

It's April 2024 and my water pump has gone out. 11/2021 I had CAS do a timing belt replacement job and came to find out after calling in yesterday, 4/30/24, to go over what was replaced that the water pump was not replaced with the timing belt. Generally, that's why the timing belt kit comes with a water pump. IDK why they didn't do the water pump at the same time, but that's a recommended practice I've come to find out. Now, I've done other work with them since and that has been exemplary. read more

So I've lived for years in Glendale and had a trusted mechanic up there... but I recently relocated to Palms and no sooner did that happen did my my check engine light start flashing and my car was having issues steering correctly. I did a cursory look on Yelp and fortunately CAS was close and well reviewed. Nick was my point of contact. He was friendly and helpful and talked through potential costs and what would be done. He was clear and let me know that no repairs would be done without my approval. Overall a good experience and glad to have found a reputable company to work with on this side of town! read more