I like this shop! Excellent customer service and they deliver the goods on time. I would recommend them to anyone!

A big shout out to Lou at complete car care. I had a major car issue, and Lou went way beyond my expectations to take care of my car and ME! My car is running great. Thanks again Lou for everything. I highly recommend Complete Car Care. read more

Amazing!! I had a light problem on my tail lights, the brake lights to be specific!! I was very worried and I took it to the VW dealership up the street from them. They wanted $195 just to look at the problem. After thinking about it for a few minutes, I called Andy, at Complete Car Care, told him the issue and he told me they would Check it for and fix it for $95!! I told him that I would be there in 5 min. They fixed the problem in 20 min!! There is a Electrical Guru working with them!! Thank you to him also!! I'm taking my car in for brakes also on the 14th, really happy with them Again!!! Thank you guys. See you soon. Cesar read more

This shop was OK for smog test and adjusting the air in the tires. Then they told me our 10 year old Subaru with 40,000 miles needed a complete brake job. Cost: $2000. I checked with another shop nearby. The second guy said he would do the brake job for $450, but it was not urgent; we could wait until spring. read more

Amazing customer service, very quick and efficient. They did my smog check as I waited and have great movies on so you don't have to just stare into the abyss. read more

Still enjoying the service 2 years later. Just got the shocks on my SUV replaced. Lou and the guys are fantastic. They even sent a thank you card with Starbucks. How did you know? :) Keep up the good work. read more

Took my car here to see about power steering problems. Quoted me a price of $850. Told them that was crazy for a power steering pump and I was going to check other places. They lowered price to $750. I should have seen that as red flag but let them work on it anyway. Then the pump they had transferred from San Diego was the wrong one. After an hour of going back and forth they found one. Probably at Pep Boys down the street. No problem with work completed but I have since spoken with several other mechanics/shops who said the pump (a good one) should cost around $250 and $90 in labor. I got screwed. Don't go here. My reply: Check records again. Repair order 129880 completed on 12-8-2017. I have the invoice. This guy lies=exactly the reason not to go here. read more

These guys are amazing. Stayed open a few minutes extra for me to find out important results. Go here. Anytime/every time you need boy advice!!!! read more

Nobody wants to deal with issues like smog checks, but this business makes it as pleasant as possible. I have had problems getting my son's diesel VW to pass the smog test required to renew his registration - after the remediation by VW. It flunked 5 times before finally passing. These folks went out of their way to squeeze the car in for testing whenever my son was down from university. Their waiting room is homey, with cookies, flowers & beverages for clients. As well, the employees here are so nice - exceptionally so. I will book ahead in future for appointments here, as when a business demonstrates such attentiveness to client satisfaction & comfort, that's most definitely a business I want to support. read more

Beware!!! Walked in and asked about Smog Check and they told me $55 for my car, had heard much cheaper elsewhere so I walked out. Another customer told me about on-line coupon so I pulled it up and price was $38, the 1st service representative never told me about the coupon. Went back in and talked to other rep and advised I had found a coupon and would like to do a test, first rep jumped in unhappy I had found coupon and said we can't do him until tomorrow, even when there was only 1 customer waiting. Horrible customer service and shady business practices would not recommend to anyone. I left to find a more reputable service company. read more

I hate writing unfavorable reviews... But I was recently disappointed by my recent service. I drove all the way there and arrived 4:50 according to my cell phone and they closed early on a Friday. We were told on our drop off that morning that they closed at 5pm. We were called on route to the store that they were closing soon but not informed of closing early. Unprofessional... is locking your retail store and leaving 10 minutes early worth antagonizing your customers? I had to drive all the way back Sat am from North Carlsbad to pick up my car. We complained and the owner did try to contact us but the damage already done. read more

I never had to write a bad review before but I feel like I should warn people so nobody would feel sick after leaving a car service like it happened to me this morning. I had the pads and rotors done there a while ago and went back to check a squeaky noise on the brakes. After inspection Brandon said the pads were good and it just needed a little greasing to stop the noise. He was confused about the cost and first gave me a $600 quote. He apologized right away and said he was way off on the price. I understood that the service was $32 and authorized it. After 1 hour and 30 min he presented me a $320 bill. I protested saying that I had the full brakes service before for $350 and I wouldn't agree with a $320 just for a greasing service and that he was very unclear about the numbers. Fortunately Lou, the other employee who witnessed everything, asked Brandon to give me a 50% discount. He agreed and I ended up paying $160 for the service. I just felt disrespected and I don't think people should be treated that way. I trusted the business and the people who work there but sadly I felt that he took advantage of me. I'm not an expert about car's services and I should have asked for a copy with the description of the services and prices before authorizing it. I was naive to think they wouldn't overcharge me and I learned my lesson . I just hope to prevent more people from going through the same hassle with this review. read more

Very impress and hesitant to share this shop. Great fast friendly and honest sums these guys up. Quick getting in and out! Used for service and smog. read more

Arrgh - sorry to say that this place has gone from fair and competent to a rip off. SMOG prices as listed are misleading, I have a 4 cylinder hyundai and the added $15 for SUV pricing. Even worse, I had a high mileage car that starting making a very disturbing banging sound. Since they had worked on the car in the past I called them up and asked for some advice, told me that they needed to "diagnose" the problem. Brought the car in and an hour later was told "your pushrods are bent and the engine is dead". Paid $100 and when I opened the hood and looked underneath, not a single wrench had touched my car. That $100 was for them to listen to the same thing - lol. Not a trustworthy mechanic. read more

Excellent customer care, Lou went above and beyond to help me make the best decision, regardless of whether I would have the service done at their shop. read more

I recently went in to have my truck serviced and have a tune up, I told the guy there was a shaking sound in my truck and wanted to get it checked out before I drove to San Francisco. After waiting for 3 hours for my truck to be finished, I was told there was nothing wrong with my truck and they charged me for a tire alignment and didn't even do a tune up like I asked for originally. As I left for my trip, my truck over-heated in Los Angeles based on a leak from a hose, which they could have easily checked before I left. I called them from the freeway and their response was to bring the truck back so they could look at it. I was over 150 miles away and stranded. I am very disappointed in the customer service and more importantly their craftsmanship. I recommend staying away from these guys and learning from my mistake. I guess you get what you pay for!!!! WARNING: TERRIBLE SERVICE AND CRAFTSMANSHIP FROM THIS STORE. STAY AWAY!!!!!!!! read more

I wish I could give this less than one star. I honestly don't even understand who's writing all of these good reviews after the experience that I had. I took my car in just a few short weeks ago - less than a month. I had a basic service - oil change, top off fluids, check my tires, etc. it was a little pricey, and they couldn't fix an issue I had with a headlight. No biggie. But here is my problem - I was told everything checked out fine on my car. I was informed that my tires had just gone from "green to yellow" as far as tread depth and that basically everything was fine. I "should look into an alignment in the future, but really wouldn't have to worry about that until I was due for my next service". When you pay someone to take care of your car, you trust the information given to you. Well unfortunately for me, they were dead wrong. I honesty don't think they checked my tires at all. Over the weekend, I experienced a tire blow out on the freeway, nearly causing a pileup. I am lucky to be alive. When I took my car to Discount, they were baffled at the fact that I had my car recently serviced. ALL FOUR tires were bad, and showed obvious dangerous wear. They said there was no way this kind of wear happened in a few short weeks, and there's no way that anyone who saw my tires during it's service could possibly sign off and tell me that they were safe. Complete Car Care is OBVIOUSLY incompetent, and their HUGE mistake nearly KILLED me. DO NOT use them for anything!!! I spoke with the manager Evan, and he was absolutely no help. Poor service almost led to my DEATH. I can't believe these people are still in business. I hope they don't kill someone for real. UPDATED 7/9/16: Check out that shitty reply the owner left me! So much for customer service! As a matter of fact, I get my car serviced regularly. While I did decline those recommend services in their facility, I did immediately get them fixed elsewhere the NEXT DAY. I chose to go elsewhere because I thought their prices were ridiculous and they couldn't even fix a simple headlight, so I found them to be a bit too incompetent. I get my tires rotated at EVERY service. And as I had purchased the vehicle used, I didn't purchase the tires so Discount was not at fault, they were the only shining light in the whole experience. Evan made it seem like the alignment wasn't a big deal, and even recommend that I could wait until my next service YOU LYING SACKS OF SHIT. I have the tire report from YOUR facility - 2 marked in the green and two, again according to Evan, were marked "barely yellow". Not ONCE were new tires recommend to me. I was told they were fine. Yeah. Discount showed me - those 2 you marked in the green? The fucking wire was showing through. Those 2 in the yellow? They were literally falling apart. So say whatever you need to feel better about yourself, but my NEAR DEATH experience is most definitely YOUR fault. Pricks. read more

Complete Car Care Encinitas - The owner posted an unprofessional & rude response to my complaint, then deleted it, I decided to post it to make sure everyone sees. - Auto Repair Near Me - Encinitas, California

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Terrible customer service. I had been trying to get my smog check, and constantly going back so it would be complete, but they kept giving me vague advice on how to complete when they couldn't do it. I then scheduled an appointment for them to drive my car around so then it would be complete. I had scheduled an appointment with them, and when I showed up, they told me to come back in an hour without calling me to give me a heads up that they needed to send their tech on a lunch. I just wanted to get this done, and for them to make it delayed makes me angry. I just wished they could have called me and let me know know that rather than for me to drive there. Also would have been nice for them to suggest a driver to drive it around sooner so I wouldn't have wasted my time coming back. Just go somewhere else so you don't waste your time. read more

Absolutely horrible. Do not go here. They charged me $85 for a diagnostic and didn't even catch the problem! They charged me 60 for an oil change which usually cost what...maybe $40 at most? Later I come to realize the oil pan gasket has a leak! I guess that diagnostic fee is really just time for them to sit around and make money. Might as well have been theft! read more

I had a very unsatisfactory experience at Complete Car Care Encinitas on Saturday, June 5, 2021. I would like to cancel my appointment for Wednesday, June 9th at 8 AM. I will never be returning to your shop for anything because the work that you did (a 30 point inspection for $184.97) was expensive, generated a false quote of work that didn't actually need to be done and the technician who completed the 30 point inspection didn't return the skid cover over my oil pan and it came loose and I dragged it several miles before stopping and having my car towed to the dealership. The quote that Lou provided was to replace my oil pan due to a leak and was estimated to cost $904. The reason provided was that oil pans are made of aluminum and warp over time. They didn't have the part or they would have completed this work and I would have over paid for something I never needed done. In addition, Lou also said I needed a timing belt (my car doesn't have a belt, it has a chain and they are different) and that my crank seal was leaking oil. According to the dealership, I did not have a crank seal leak and my timing chain should be replaced at 120k not 106k. As a female, I feel very taken advantage of by this shop and I don't believe that you give people honest or intelligible quotes for work that actually needs to be done and for this reason, I will not be going back to this shop ever. As I shared I need my car because I work in hospice and drive a lot of miles each day to care for a team who cares for patients. This is the only reason why I attempted to get my car fixed on a Saturday (a day off) so that I would not have to take off of work to get my car repaired. In the end, this was a giant waste of time and money and showed me there are unfortunately disingenuous people taking advantage of good people in this world. Avoid this auto shop at all costs until they can figure out how to do honest work! read more

We had some challenges with a repair done by Complete, but they went out of their way to resolve them - quickly. I cannot say that about any of the other car repair businesses I have worked with. Complete Car Care stepped up. We are very grateful for Lou's handling of situation, we so appreciate his support and getting things resolved so fast....on a Saturday!!! read more

Well my experience was a combo of the good and bad reviews on Yelp. The staff was very friendly. However they refused to honor the $36.95 Smog Coupon shown on Yelp. I ended up paying $59 out the door for a small SUV for my smog. read more

Evan and Sam were quick to help me out with a smog test, I was out within 10 minutes. Exceptional service, as well as attitude and helpfulness. I would highly recommend complete auto care! -Josh S. read more

I have worked with alot of car repair shops in the past and like most people always felt gouged from the expense of repairs. In dealing with Complete, i found them to be upfront and candid about what needed to be done and what could wait. Their prices were very reasonable. Customer service was excellent and attentive. read more

The oil & filter change took a bit longer than I expected but I'm happy to support a local business. They also pointed out an oversight performed by my local Honda service department. read more

We drove down from Northern CA for a weeklong vacation in Carlsbad and felt our car shaking at high speeds. The crew here was so kind and willing to help when the big dealerships wouldn't give us the time of day. We ended up needing a significant amount of work done before we drove home and they hustled to get us on the road safely. They called twice a day with updates and got the work done as promised. Definitely recommend this shop. read more

I've used Complete Car Care for four cars, with multiple visits per car. Everything from complex water pump and grill replacement on a Range Rover to scheduled maintenance on numerous vehicles. Not only is it convenient, but they have friendly, attentive, honest staff, and their work has been excellent. I will continue to take my vehicles there. read more

I happened on this place while I was trekking to Encinitas to pick up cupcakes for my manager's birthday. My car starting choking on the way down on the freeway. Since I was supposed to be leaving for Lake Tahoe the next day, I immediately found the closest auto repair I could to pull into and check it out. Thank GOD it was Complete Car Care. It was late in the day and they were closing up within the hour so they couldn't get to my car until the next morning. I was stranded and they actually offered to drive me to the cupcake store to pick up the cupcakes and then drive me all the way back up to Oceanside where I work. That kind of service isn't normal these days and it was sooo refreshing. While wondering what I was going to do if I couldn't get the car repaired by the next day so I could drive it up to Tahoe, I decided to get a rental car put on hold for me. Complete Car Care called the next morning and said, "it's a bad spark plug", gave me an estimate of repairs and they started right on it. I had the car back by noon and was only a couple hours late of my target departure time, but got up to Tahoe, spent Christmas with my family and drove back without a hiccup. I decided when I got back to go all the way back down to them for an oil change and smog check that I needed for the car. They got me in right away......and I brought them cupcakes. Win, win. Great crew, they're the best. read more

Got me right in & out for smog with a smile! Awesome service! I won't go anywhere else! Thank you! read more

Everyone at complete car care is exceptional. The owner Andy treats you like family, the manager Lou is well versed in automotive repair and will honestly work with you on what your car needs. I have an elderly family member who lives near by and she also brings her car here, and they treat her well and take great care of her vehicle. She refuses to bring her car anywhere else for fear of being ripped off. You will not have to worry about that at this shop. It is a family run business, and while the prices maybe a little more than your backyard mechanic, you are paying for quality of work and excellent care. The technicians are exceptional and knowledgeable and take care of your car as if it were their own. Best independent automotive shop in town. read more

I have been servicing my vehicles at this shop for last 2 years, as always received great service & honest prices. Thank you guys for your outstanding customer service. Frank read more

I recently purchased a set of new tires for my Subaru Crosstrek through TireRack.com, and Complete Car Care was listed as a TireRack-recommend installer that was both local and offered a great price for installation. I easily set up an installation appointment over Yelp messaging, and had my new tires shipped to the shop. Complete Car Care even sent me a message notifying the tires had arrived. The customer service was friendly and knowledgeable, and offered a competitive price on alignment when it was determined the car needed it. After a recent less-than-stellar experience with tire buying a shop down the street, I was very happy with the process at Complete Car Care and will definitely have future auto work done here. read more

We had just moved into the area and was looking for a good place to take our cars. My sons ac went out on his honda. I took it to them after I had seen all of the great reviews. They promptly diagnosed the problem and found out that part had been recalled and under warranty and notified me. I was able to get it fixed at the dealership and it was covered. The people over at Complete Car Care were friendly and professional. They diagnosed the problem very quickly and, of course, were very honest. It was a pleasure doing business with them and I will be back. read more

I have been using Complete Car Care for many years to keep my 1997 Toyota Avalon running. It has relatively low miles for a 21 year old car but things like timing belt have to be replaced. Lou assisted with my questions and since I work in the car industry, I felt confident I was in good hands. My car is running great and should last for a few more years. Thanks Complete Car Care for taking "care" of me. read more

This is my favorite auto care place. Professional, extra helpful and courteous. They go out of their way to make customers happy. Never worried about being ripped off. They also always check for recalls on your car, even though the dealer must handle those. ALL the stars. read more

Excellent customer service. It's such a refreshing change of pace from the usual frustrations so common in today's business world. I'm happy to highly recommend Complete Car Care to anyone who needs their vehicle serviced. I had multiple issues that needed resolution on my Toyota Corolla and really didn't think it could all be done on my limited time frame, all in one afternoon, especially since I was a new customer. When I needed to go pick up my kids from school, I was given a loaner van so that all my repairs could be done in one visit. These folks have a customer for life. read more

Told me my car needed a new transmission when it didn't. I went to two other auto shops to get second opinions and neither of them said it needed a new transmission. read more

Possibly the most honest mechanic on the planet with the best staff. A special shout out to Emily that gave me daily updates while my car had to go for a long electrical repairs after they did everything possible to keep me from overspending. We have taken them our vehicle on multiple occasions where they could have charged us for expensive repairs but worked out a much less expensive alternative. read more

I randomly came across this auto shop and couldn't have been happier! I needed an oil change and knew I also needed my rear brakes checked/replaced. From the minute I walked in, Lou, one of the managers, was very friendly and informative. He kept me in the loop on communication throughout the process and called with updates when he said he would. After all the work was done, he went through all the charges with me and even helped me with a coupon they had running. The price was well below 3 other places I had priced out with the same service. They use manufacturer parts without the upcharge. In addition, it's a family owned business, and I love supporting local small businesses! I will definitely be going back for any auto service needs and will recommend my family and friends do the same! read more

john and I spoke over the phone and I got a very reasonable quote for him to fill my car with freon and to add dye into the system, $94.00. about average, but when I went their and he did what I ask they gave me a bill for $223.90, big differences. I was told that $124.00 would be credited towards completion of the job. have you ever heard of such B.S. in my life. if it isn't the compressor the total cost would be around $150.00 plus i ask around and found out that being billed and used for credit for the completion of the job is on heard of,and i went there because of the good reviews. I would of not paid but big guy was getting loud with me, he scared me. you see i I'm a paraplegic and he toward over me. anyway's I do not recommend Complete Car Care read more