I had a very good experience with Thunder Moving…read more I had already gotten quotes from several companies when I messaged Kye on Yelp. I am glad I switched for a few reasons. 1) Some other moving companies charge you from the time their truck leaves their own building to the time they get back to their own building, which makes zero sense. Thunder Moving only charges you for time the guys spend actually moving, down to the minute. 2) Kye responds basically instantly, most of the time within minutes. Communication was flawless, which is of insane importance on days where everything overlaps and needs to happen as smoothly as possible. 3) I told Kye I couldn't match an exact 2:00 PM window because I was closing on my house right at 1:00 PM and didn't know how long it would take. He said it was no problem and that he would let the team know. I happened to close early and messaged Kye and the moving team called me within like 20 minutes. 4) Clayton and Cade were very polite and professional. They had a trustworthy, small business demeanor and at no point did I feel uncomfortable in a series of potentially stressful/vulnerable situations. I immediately told them that I had one item I was worried about, a massive marble table that took me and my friends great effort to move. Clayton and Cade picked it up like a Ritz cracker and said that they could do it no problem. When placing the actual table at the new house, I initially wanted them to put it off-center to fit a side table in the dining room, but Cade said, "Do you want it under the light?" and I thought, "duh, he's right." I'm glad he said something cuz it would be a royal pain in my ass to move it later, even a few feet. Clayton seemed to have the leadership role and asked all the right questions and was very efficient with time and going over paperwork. He started the clock literally the minute they started moving so there was no "bloat" or an inflated price. He even slightly corrected a few minutes we had spent going over some things since the actual moving was done. Overall, he came across very knowledgeable and definitely has leadership potential. Cade was awesome too and super friendly. When I first saw them get out of the truck, I thought "man these guys are string beans," but actually they were super strong. At one point Cade was carrying a million pound object with just his fingers and had a facial expression like he was carrying a piece of paper. From the time the clock started to the time they were done, they were in constant movement. There was no slacking or breaks, not that I would have complained if they needed breaks. I'm just pointing out these two guys were super efficient. They made a plan for every object and communicated well between each other. Anyone who's moved knows that the planning part is the most important when trying to fit weird-shaped things through small doors and they made a great team. It would have taken me and my friends double the amount of time with triple the amount of headache. 5) The ending price was actually cheaper than I expected. There were no hidden fees, literally just the math of the hourly rate times the minutes used. I think maybe there were some minor charges for things like wrap or something, but I either didn't use it or didn't use much. 6) Their Yelp reviews were WAY better than competitors. Even the complaints seem to have the irate customer dying off on responses while Kye is still replying. If you're that mad and have a justifiable reason, I don't see why you wouldn't keep following up both in email and on Yelp. Definitely seems like if Thunder were in the wrong, you wouldn't let them have the last word and just give up. Anyway, obviously I can't speak to their ability to handle disputes, etc. since my experience was seamless, but I've worked in CS/Management for a long time and have dealt with thousands of irate customers. I've never seen a customer who was absolutely in the right just stop responding. If you got the proof, you got the proof, and you aren't going to stop chasing money that you feel is yours. Just my two cents. Anyway, moving is super annoying and I hope I never have to do it again. Even with Thunder doing all the heavy lifting, I'm exhausted and in pain. But if I had to move again I would for sure use Thunder Moving and highly recommend them.

This is in regards to Thunder moving answer to my last review. First off you are not telling the…read moretruth .I spoke to a salesman who first off lied to me about cost, and that was the only contract we saw till after the move and that one my wife signed then you copied her signature and placed it in the boxes you wanted ive got a copy now and you can tell they were electronic and pasted. Secondly I have pics of the back of the van to show there was plenty of room for my other stuff. The boxes you checked for insurance was to pays 60 cents a pound for damaged goods. Who in their right mind right mind would want 60 cent a pound as compensation? The extra you so graciously offered was 75 dollars . So 30 for my tv and 75 out of your kindness for a 500 dollar brand new tv that you made me pay 40 for a bok for it to not get broken. So I lost over what I paid u to move me and your gracious offer is 75. How about your smart elec employee who flared up in anger at my wife when asked about loading the rest of our stuff. And it goes on and on .what I signed at the end hasn't even been givin to me because he practically ran out my house . And no there were no boxes checked and it was 500 more than your estimate. All im asking for is you man up and pay for the tv you broke. You would want the same. But I can promise in no universe I live in would I ever sign for 60 cents a pound for my stuff. Ive got pictures I can start posting if you'd like. Do not use this compay

These guys are excellent. I had a very difficult move, tight corners. It's my second time to use…read morethem. On time, great communication, fair pricing. Top notch! I highly recommend!

My most recent move was literally the best move I have ever had and I give all the credit to Sherpa…read moreMoving!! They too extra time to make sure the doorways and walls were not damaged during the transitions and also my furniture was wrapped for cosmetic and safety concerns. I hope I do not move any time soon, but will definitely use Sherpa and their services if I do!! Kendrick and Corbin had great humor for some tough guys!!

These ruffians do not handle with care broke damn near half my furniture and weak little dudes…read moredragged everything across my floor causing scratches everywhere.

Quick, very respectful of property, and takes direction. $100 credit card deposit is required…read more Two guys, wrapped important items and secured them in the truck. Move in was just as efficient, and safe. Highly recommend them, saved my back!!

Albert and the whole team at Pack & Go made our moving experience smooth as silk. They were…read morecareful, helpful and respectful through the whole process, making our relocation from Oklahoma to New York less stressful. Highly recommend!

Before I give this review of my horrible moving experience from Texas to Arizona, I would like to…read morethank Sarah and Dustin for their attempts to help in this situation. Moving long distance is never easy but my experience was unacceptable and included a DOT Violation 49 CFR § 375.703 which I will explain below. On January 6th, Leo and two teenagers showed up in an Enterprise Truck that carried another load to load my items from Corpus Christi, TX. Before Leo arrived he sent me alarming text messages asking "if I lived on a military base" because his helpers looked really young and he wasn't sure if they had a record. Red flag #1. I should also start by saying I used Americas First Moving who is a broker that I WILL NEVER use again also due to their poor assistance which is how Pack & Go was selected. When Leo and team did arrive, almost an hour after their initial time given. I was met with unprofessionalism to include being told that it could take up to 30 days for my items to arrive, that American Moving Services was crap and that Leo did not trust his helpers. Yes, I did read my contract and was aware this was a possibility of up to 30 days, however when I spoke to America's First Moving they had assured me of a certain delivery day. They of course threw the contract back at me so I asked for my call to be pulled if it was recorded. American Moving also did not provide me with the payment terms (deposit, then 2nd payment could be cash or card with a 5% processing fee, and that final payment had to be cash or money order. These payment terms were provided to me once I had signed my contract (which I expressed to Brian Malone who was the representative that I worked) that this is bad business to let me know after signing. This information should have been communicated prior. Once my items were loaded by Pack & Go, I provided a first available delivery date of January 9th. I was excited to hear that my items were going to be delivered on January 13th. Here is where this becomes a nightmare. A different driver from Virginia named Eddie delivered my items and before he unloaded I had to give my cash amount of $1,246. I gave him $1,300 since I did not have change. This was when I realized that all of my items were not loaded from Pack & Go's Oklahoma warehouse. Again, I had to pay the full cash amount before my load could be unloaded (DOT Violation 49 CFR § 375.703). My items that were missing were: All of my sofa cushions (total of 6), three out of 4 dining room chairs, my custom side table, night stand, and holiday tote. I immediately called Pack & Go the next day to inform them and was told "I could not be provided with an ETA of when my items would be delivered because they needed to find a new driver and have a truck full that was coming back to Arizona." I understand needing to do what's best for business operations, however this was not my fault that my items were left. This required me to call daily for a status update until my missing items were delivered on January 31st. So from January 13-January 31st I had to deal with this with the pit in my stomach that I had paid in full and had to wait at minimum 30 days for any type of compensation which still never came for the inconvenience as I was told would happen due to all of this. I write this because I do not want anyone else to have to experience this. Maybe for local moves Pack & Go would be better but for long distance I WOULD NOT RECOMMEND using them if you'd like to have all of your items delivered at one time and without having some items damaged as well.

My mistake was telling them I didnt care about my furniture. I did this to help them know I did…read morenot need extra charges. I had moving blankets for my furniture and was prepared with tape and extras. Well, they said I didn't need to cover and all would be well. My white sofa was almost ruined. Wooden furniture scratched, dented, missing items. They used me because I was in time bind. I am a single senior woman and I trusted the kind, caring voice who I talked to for 10 minutes on the phone. I asked for my sofa to be cleaned and they refused. 260 dollars for 2 hours, local. no more than 8 min between pick up and drop off. No stairs, no assembly. Just poor and uncaring service. Shame

Stole a lot of my items. Workers argued on the phone instead of working. Moved slowly to increase…read moremy cost. Horrible experience.

MILITARY FAMILIES BEWARE!!!!!…read more I would give this company no stars if I could. We are an active duty military family that is needing to move on a compassionate reassignment orders. My husband has stage 4 Hodgkins Lymphoma Cancer. Because of the pending government shutdown at the time, the military transportation office told us we needed to book our own movers and that it could be put on our GTC. Old Town Van Lines was truly outstanding in customer service at first. Jason whom booked my reservation was so helpful. He quoted our move to include the company packing at $11,000. We signed the contract and paid a deposit of $3,890. The night before the moving company was to come, they then said our move was going to be $20,000 and that was not including the deposit we already paid. So we immediately contacted Old Town Van Lines and when my husband spoke to Lisa she was rude and mean and told us that we were losing our deposit and there was nothing we could do about it. They have since stopped answering our phone calls. We are out $3,890 and my goal is to get this company black listed from being able to work with military families. We are now left scrambling with needing to report to our duty station on October 17th and no way to move our things. This company is nice at first and then ugly and greedy! Please trust the negative comments you read on every review. They try to defend themselves in the response but they know what they are doing. Update: I'm not convinced people leaving good reviews are real people! They could be AI reviews or if they are money is no object to them. But it's a little suspicious that all their good reviews were left on the same day or within 2 days of each other. We completely lost out on the deposit we paid them because they very sneakily word their contracts. We were able to move but again not without losing money. Their Yelp reviews also include what happened to me with other people. I am continuing to pursue them getting black listed from even doing quotes with the Military community. It's truly disgusting what greed has done to America and Old Tan Van Lines is the poster child of corporate greed. If the owners replies to everyone doesn't show the immaturity and lack of professionalism I'm not sure reading this review or any is worth your time. Whatever this body cam is they claim to have is fake but even if it's real I have nothing to hide. We have nothing to hide. How can things be added when no one came to access the house in person? If I can save ONE family from being scammed by this company then I will update my review as much as it takes! Her comment to everyone is a huge red flag

This company is a complete scam from start to finish. The estimate was given over the phone and my…read moremother ended up paying $1000 more upon arrival of the movers. During the move the leg of an antique piece of furniture was completely snapped off and taped back together in hopes of trying to hide the break. (see pics for the condition it was left in after the mover "fixed" it) In attempting to be reimbursed for this damage, as well as a couple missing items, the owner was downright rude and verbally abusive over the phone and gave the name of a claims company who doesn't even work with them to file the claim. The phone is never answered and voicemails are infrequently returned. I have moved many, many times and have never witnessed such unprofessionalism. Avoid this company at all costs, I would give zero stars if possible.

They did issue us a refund for the stop that was not on our itinerary. I'm still not sure who…read moreordered an additional stop, as there were only two of us involved in the event, and neither of us live at the personal address , know anyone who lives at the address and have no idea what the item was. I do think the manager does care about things being done. Well, which is why I chose them in the first place. No company is perfect, mistakes happen, and I'm thankful that they chose to make it right.

I must say that they really impressed me when it came down to move my stuff into my new house. They…read moretook their time they said everything up according to the way I gave them instructions. I would be so happy to continue to use them. I must say that the people that worked a movie my furniture, Josiah, I think the other guys name is Richard and it was one other person. They was the best I have had in my 60 years of live on this earth when people moving my furniture. Being ex military everyone understands that we travel a lot I did not have any broken furniture, plates, spoons or anything. Everything was just like I had hand packed it and carried it in myself thank you guys.