DO NOT HIRE THESE GUYS. WORST COMPANY EVERY. I had an appointment scheduled for a plumbing issue at my house and the guy never showed up. First he picked up the call and said that he is on his way and I canceled my plans and took a day off as he was going to come between 11AM to 3 PM but he never showed up. Then when I called him he never answered my phone after that. Don't waste your time and money on this shitty company. Pathetic!!! read more

HORRIBLE BUSINESS PRACTICES. DO NOT USE. Submitted a claim through our home warranty insurance and they set us up with Complete Image, the technician did not show up for any of the initial appointments. I had to call the day after to try to get them to our home. When I got a hold of them they acted like they would rather be anywhere other than assessing our issue. Gave us a minute heads up prior to showing up, then acted like if someone couldn't be there they couldn't come. Got my father out to my home as my husband and I were at work, tech took pictures and submitted the claim but never fixed the issue, and continued to ghost me for follow up appointments to do the actual repair. Reported the issues to my home warranty and they were under the impression it had been resolved. Seems fishy to me. Horrible communication, horrible service, horrible techs. (He might have been knowledgeable but the world will never know) read more

My home warranty assigned Complete Image to do my plumbing. They gave a window of 11am-3pm. They were a no show.

If it would be possible to list negative amounts of stars, I would. This person - took it upon himself to defraud a legally blind and deaf woman into applying for financing for HVAC services that would not be rendered for the general contracting job agreed upon. He didn't finish the work - continued to no show. He would say he was going to show up to complete the work and then would come up with a litany of excuses as to why he couldn't do so. He left my parents out of a kitchen for 3 weeks! Thus displacing my son and I , who also reside in the home, as the area wouldn't be safe for a 1 year old child. A warning to people. Be advised. Don't walk....RUN. read more

Reading the prior review, I am shocked and wonder what happened. My experience was the total opposite - nothing but great! David was assigned through my home warranty company. He was the 3rd HVAC guy to look at my system. What others couldn't figure out in 5 weeks, he diagnosed in 5 minutes. He let us know in advance it would be approx 2 months before parts were in (I needed an entire new system). I had such a terrible time with the other guys that I didn't care, as long as it was fixed. He was able to get the parts in 2 weeks and came the very next day to install. It took him 5 hours to do everything and he stayed until 11 PM to finish the job. He even fully installed a new thermostat that I purchased. I would recommend him to anyone and he truly treated me like family. You'd be a fool to look for anyone else worthy of your money and time! read more

02/8/2019 David was contacted through HomeAdvisor. We needed emergency repairs since the Polar Vortex was 2 days away. He did offer options- repair the old system or get a new furnace. On his repair quote- he did not tell me the labor would be 220$ on top of a new blower at $500. We felt we could not wait for our trusted HVAC guy so went ahead with the repair. Our HVAC guy told us the blower should be $300. and the labor not this high. Very disappointed that he would take advantage of us like that. They have proven not to be trustworthy and will not do business with them again. Buyer beware!!! read more

Was connected with David Garrett's business through our home warranty company. He told us our work was not covered by the warranty. He agreed to do the work, we agreed on a price. He did not provide a contract in writing. Expected payment after work was done with the agreement that he would return to finish on a hot day when he could check the temps from our AC vents. Being first time home owners, we foolishly paid and were sent an invoice marked paid. There is work listed on the invoice that has not been completed. It's been nearly 2 weeks, and the proprieter has kept in touch, but has not returned to finish the work. After several hard to believe excuses and no-shows, it is plainly obvious that he has screwed us and has no intention of finishing. A hard lesson learned. Please do not give this business your money. 8/6/18 Edited so you can see original review: proprietor came to "finish" the work and left a huge hole in our hardwood floor with a promise to return the next day with the grate. That was July 3, it is now august 6. We bought the grate ourselves after waiting days with a hole in our floor and didn't hear from him again until he was sent our BBB complaint a SECOND time, on august 2. He fixed our AC, I will give him that. But the price we agreed upon was for him to re-drywall anything he tore down, thouch up any paint that was messed up (which we bought paint for), and "leave the place better than when i came to it." There are holes in our basement, a grate we had to buy and install ourselves because of the 2 foot wide hole he left in our living room, and he didnt even bother to remove his dust screen and trash. None of it was done. He's now trying to call and tell us we need to be more respectful.. this from the guy who took advantage of us almost 2 months ago. We may have been stupid to do a verbal agreement, but we aren't running around KC ripping people off. If choice warranty tries to send this guy into your home, tell them you want someone else. I don't even trust that he was qualified to do all the work he did. read more

I called David at 1:00pm and he was able to be at my investment property at 1:30, he then fixed my tenant's a/c unit AND called me after the repair to give me tips on how to avoid issues in the future. SUPER nice and knowledgeable guy with very good work ethic! read more