When first moved into my building in 2018 my experience with Proline and the building manager was…read moreamazing any issue that came up and there were few the concern was responded to in a very efficient manner but in the past 3 yrs since new management came in a person who has taken management education and recieved accreditation from business schools the management has been atrocious .. more set on getting accolades for herself than caring about the residents that live there the business schools taught her only to care about making money for proline and not looking after the residences.. the building manager did her best but only could do what was approved by upper management

The worst property managers I have ever dealt with. Our water has an issue and they are unwilling…read moreto fix it or even inform the other tenants of the actual problem. They have purposely avoided testing the building in any logical way. The just sent us a letter stating that they are not doing anything about it since it "seems" fine. They brought in another plumber who kept ignoring my requests to keep the hot water running. I had to ask him 3 times to keep it running and he kept turning it off after a couple minutes and saying it looked like there was some small stuff floating in it but that it looked fine. He and the super went to check the tanks, and said they'd come back up to check the water after I left it running for at least 15 minutes. At which time all sorts of crap comes out. They did NOT come back up and when asked why claimed that they had been at the door knocking for 5 minutes and I didn't let them in. I was sitting by the door waiting for over an hour. The time they quoted as knocking I was a few meters away and would absolutely have been able to hear them. The water needs to be tested in the stack and they have yet to test any other units in the stack even though they have claimed they have asked other tenants in the building to test their water as well. After running the hot water from any of our taps a black tar like substance starts to form on the water and starts sticking to everything, the tub, sinks, shower, our 20 month old baby before we noticed it. She cried as I had to scrub the material off of her since baby soaps didn't cut through it and you can't use heavy detergents on a baby. We've had three separate plumbers see the material coming out of the taps and have taken water samples, photos, and videos of the material coming out of the taps and forming on the surface. Proline keeps saying they will send the water quality reports from the plumbers who saw the materials and collected several samples, but they never do. Basically they are calling 2 adult tenants and 3 adult plumbers liars. Not only is there a black tar, a clear polymer film starts to form on the surface of the water in the sink. You can pull the strands up with your fingers and they look like snot. All the taps are new, the building is three years old and they have 2 broken hot water tanks that they are fighting with the manufacturer over because they don't want to pay for new ones, when they installed the wrong sized ones to begin with and want the manufacturer to replace them. But why would the manufacturer do that when they were not installed in a building of the appropriate size? In essence the building has been running one half working tank for 8 months now. We informed Proline in December of 2022 and not until January did they send someone out who after 5 minutes in the unit went downstairs to check the system while we were running the bath to collect a sample. He never came back as he ran into another plumbing company working on the hot water heaters. So they left without coming back to the unit. Our super told us that it was likely related to the hot water tanks but our unit they said was the only one affected, even though the hot water is moving unit to unit with the hot water recycling system pumping it around to keep it ready at each unit at all times. Eventually in late january the water seemed to clear up so we believed proline that it was the tank. It came back with a vengeance May 2023. It took them 2 weeks to start any action and when the plumbers came and got samples and sent them instruction on what to put into a letter to the other tenants in the stack. Proline didn't do anything with the request and again sat on it for another week until I called to get an update on the test. Test which they hadn't even gave permission to the plumbers to run at that stage. If you put a cloth over the drain or over the spouts they collect brown rings and circles from where the water passes through the cloth. I was able to speak to someone at Proline higher up and they actioned the request immediately, or so they said. From our understanding none of the other tenants who needed to be informed were. Proline has put our daughter's health at risk and who knows how many other families in this 70+ unit building are using tainted water that they don't know about. They also claimed they brought it up with strata, but when I spoke to a strata member who attends meetings they hadn't heard about any of this.

They manage the strata in my building. I am a renter not an owner. The building has significant…read morewater damage although not their fault. They will deny that there is any issue. People move in and out frequently. I have spent so much time and money on things that are beyond my control. If they would just remediate the building they could get nice long term clients.

Rental unit in a great location and a reasonable rent rate…read more Unit had ongoing maintenance issues, active rat colony, and the property manager while generally responsive wouldn't always reply to maintenance issues, and didn't disclose the previous tenants also had issues with rats when I moved in my young children. Wouldn't re-rent with them and had to move my family out and elsewhere.

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The communication with Camayla has been outstanding, and her responsiveness and ability to work…read morewithin our needs have been invaluable

Had a client's family in town for the weekend and they had a lot of on-demand needs and requests…read moreduring their stay in Victoria. Joanna and her team at Stargazer Lifestyle Services were the perfect help and know this town inside and out. For those needing day to day tasks handled and expert recommendations on where to go and see, reach out to them.

From the owner: Whatever you need, we're on it!…read more Rest easy knowing your properties, vehicles, projects, and tasks are being overseen with discretion and a perfectionist's eye. Since 2015, Stargazer has been assisting professionals and families in Victoria with everything from home checks, to project planning, event design, and day-to-day errands.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

This organization is very untrustworthy, especially Scott Cramb…read more I am a contractor who was doing work at a property and stopped doing work because they were taking too long to pay. Scott Cramb was irritated with me for asking for payment. He would keep delaying payment. At one point I called the office and asked about payment for two invoices. They only had one on record and the other was not given to AP even though it was submitted more than 2 weeks prior. The the end of November 2020, I emailed Scott and said I expect payment by December 15 for all remaining invoices. I did not receive payment by then. I followed up with Scott and he said it had been mailed. I emailed again right after Christmas weekend and threatened to put a lein on the property. I spoke to someone at the office and was told they gave the cheque (for only one invoice) to Scott at the beginning of December. When the cheque finally arrived, it was postmarked December 24th!!! Scott Cramb is a liar. DO NOT DO BUSINESS with this company. When a called the office a number if times, I was told I would get a call back but that would never happen. The only time I received a call back was when I threatened to put a lein on the property. This is a scummy organization.

Completely horrible customer service. Leads customers on, then retracts last minute. Slow to…read morerespond to inquiries and zero understanding for customer requirements.

If I could give zero stars I would. They never checked on our renters. I always had to follow up…read morewiht problems. Then we had one renter destroy our place even with our lower renter complaining. I paid 26 000 in damages. I complained and our lower suite complained and they did nothing until the place was destroyed. They were caught lying also saying they inspected the place but I found out they didnt, totally unprofessional.

I've been using Newport to manage our property for the past 8 years and have found them to be both…read morecourteous and professional in all our dealings.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.