Chase P came out to take care of my dad. Refreshing care , compassion and dedication to her craft…read more Thank you and Thank you Brightstar for hiring her.

Christine has been with us for over a year. She's our most reliable caregiver. She lets us know…read moreahead of time when she knows she won't be able to come as scheduled. We're dealing with dementia here and she's always upbeat, leaves Roy relaxed and glad for her visit. I trust her completely to care for Roy when I'm away. I hope she'll be with us for a long time. -Peg Steffen

I have found the caregivers at FRHC to be excellent workers, but the policies made by FRHC's top…read moremanagement are substantially problematic and disadvantageous to myself and probably to other clients. Here is what I experience. My caregiver has many home responsibilities and has not been available to work about one third of the days for which I am scheduled for her help. FRHC notifies me of the cancellation of her shift anywhere from an hour to five minutes before the shift begins. Usually, but not always, FRHC can provide me with a substitute worker. Sometimes there is nobody available. When there is a substitute available, that worker arrives well after the customary hours of the shift. That means, for example, that if the shift begins at 8 am and if the substitute worker (notified at the last minute or unavailable for the first hour of the shift) arrives that day, her arrival would rarely be before 9 or 9:30 am or even later. So, for example, if I have previously made a 9 am medical appointment for that day, I will not have transportation to that appointment, will have to cancel the appointment on very short or no notice, and may be subject to the medical appointment's cancellation fee. When I called FRHC to find out why my otherwise excellent worker cancelled so often, I was told that FRHC's policy is to allow their workers to cancel at will, even at the last moment, and that FRHC has no penalty for that, considers it perfectly OK, and even expects it. You need to expect abrupt cancellations of scheduled shifts which, for some disabled clients, may be far more than a mere inconvenience. FRHC will then attempt to reschedule these missed hours for another day of the same week, which may or may not fit your schedule or that of your usual caretaker. Again, I emphasize that I have found FRHC's workers to be, as a group, excellent and their local administrators to be hard working and pleasant. It is this company's policies that are the problem I experience. I would like to emphasize that the caregivers, in my experience, are almost always lovely and good at their job. The local administrators have always been polite and caring to me. FRHC's policy of not hiring caregivers on a full time basis and not requiring consistent attendance is a problem, sometimes a BIG problem, for some clients. It is a fact of which prospective clients should be aware.

I would never use this company. They do not care what the client needs or wants. Most of the…read morecaregivers just sit and do nothing. When the client needs someone to walk with them because they are a fall risk not very many caregiver walk with them. They care about the money. Most of the office staff is very rude.

I've been with new horizons for a couple months now, and I love it. From the matches with clients…read moreto how nice the office is and helpful. I've worked in care for about. 4 years now and mostly before this was facilities. This changed how overworked I felt and helped be 1-1 with a client that could get everything they need. My only complaint is sometimes the office is busy and takes awhile to answer but that's not all the time. They typically call back almost right away!

Let me start by saying we were promised everything and delivery was nothing. The most unqualified…read moreindividuals were disbursed to take care of my father who has final stages Alzheimer's. We were promised training if caregivers did not have experience and that never happened. We had completely stoned individuals come in to care for my father and reported it, and nothing was done. RUN do not WALK away from this horrible company; all they care about is collecting from the VA and getting paid. The last thing on their mind was the client. We actively reported them and nothing was done. If you care about your loved one do not use this company, they do not care! This location is Bend Oregon not Eugene but I'm sure they are all the same

So I put extremely in shock and I found out as a caregiver interviewing with this job they do not…read moresupply their caregivers with gloves, and they make their clients who are elderly, and on a fixed income, provide their own gloves. I've been in healthcare for 20 years and I have always had access to gloves.. and when I questioned the administrator, I was told by the administrator that they were not gonna go any further with my application.

It use to be good. Now they are not so good. A friend just informed me that they are without a…read morecaregiver for 10 days because according to Aspire, they have a flea infestation. They also said that the husband swore. I understand all of this but they blindsided them with this. There were no phone calls and there were no discussion. They just tossed them away for 10 days. She is a two person transfer not a one. Not only for getting up out of bed for appointments and showers, but just to get up period. It is shameful. I would not recommend this company at all1 Fair warning if you do!

After my partners car accident we hired this agency for deep cleaning of our place. They did such a…read moregreat job meeting "our" needs we decided to contract with them for weekly maintenance cleaning.

From the owner: We are the first "gay and grey" providers of In-home services in Oregon…read more We do not just provide elder care, we provide care for all ages. Developmentally Disabled (independent living skills) Brain injury (help with needs that previously were able to met on your own) End-of-life care (respite care for families) Surgery Recovery and more... In Home Care: Means receiving personalized service from a care team provider trained specifically for your family and their NEEDS. A personal care team provider visits for a period of at least two hours each visit. Our care team helps with a wide variety of non-medical related activities of daily living.

The woman who came to help me after I had surgery was very kind to me and my dog. But she needed my…read morecomplete instruction as to what to do and how to do things that should have been obvious. But I truly appreciated her help

I was called in twice for an interview but the employer didn't show up, so I rescheduled and she…read moredid it again. I never got an interview because the employer never called to reschedule. In fact I never heard from her again. Hmm.....

Right At Home has been so AMAZING caring for my sister. They go above and beyond. Very nurturing…read moreand caring. Very accessible. ALWAYS willing to help in all situations. I don't know what we would have done without the wonderful team of care givers. Thank you To each and every member of the care team

Right at Home Eugene truly stands out for the genuine care their caregivers provide. The…read morecaregivers offer wonderful companionship, assisting clients with their unique needs, whether that means helping with bathing, housekeeping, med runs, and so much more. I've also noticed how responsive and knowledgable the staff are, as they are also ways quick to answer calls and are readily available to guide caregivers, even in urgent situations. I truly appreciate the care and support this agency provides for seniors.

Been nothing but pleasant Great education program and addresses your pain issues specifically. The…read morestaff is understanding and non judgemental. They are a pillar in a tough field and am grateful they exist!

Office experience was horrific. I'm assisting with my mothers care. She had to fill out 13 pages of…read moreforms (literally). Office staff was rude. We had to wait 65 minutes in the lobby for our appointment that was at 9:30AM. Never called back for follow up appointment for injections. When I called back 2 weeks later they said it would take another 5-6 weeks to get an appointment for her. I'm pretty blown away by this experience. Don't waste your time going here.

Management of this place is horrible. While the CNAs do all the work, management works to deflect…read moreconcerns and bully the loved ones of their patients. My mother had 8 falls in 10 months, 3 of them changed her life. The food is aweful and while the Cnas are trained the same, they definitely are not skilled the same. Truth is, I should have taken my mother out but it took her months to get comfortable there. This place has more concern over dollars than actual care. We were recommended to this place from someone whose mother lived there. Management changed since then. Do not send a loved one here.

My loved one has no teeth. I came in and they had given him a salad for lunch. He could eat the…read morehard boiled egg and the shredded cheese and maybe the diced ham. Previously they had given him a hamburger. I said, "he has no teeth" and I returned the plate. They brought it back after they quartered the burger. I couldn't believe it. If your loved one has any special needs please be forewarned by our experience. It's clear now I have to find another memory care facility.