This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

I cannot say enough about how happy I was with the service I received from A-Plus. After only…read morebeing in my new home for 2 weeks and having problem after problem arise, I got hit with a water leak that damaged walls, floor and ceiling. A-plus came out immediately to fix the damage - they were professional, responsive, clean and - most importantly - kept me informed during every step of the process. I have worked with no less than 5 other contractors during my home renovations (both planned and unplanned....), A-Plus was by far the most professional and pleasant to work with. They took over the dealings with my insurance company and cooperated with the contractors that were already in the house - when everyone else I was dealing with was stressing me, A-Plus (primarily Scott) went out of their way to DECREASE my stress levels.

From the owner: We are a locally owned and operated small business. Woman and Veteran owned with 20+ years…read morecombined experience. IICRC Certified technicians. What separates us from other cleaning/mitigation/restoration companies is that we will not only mitigate the damage to your home but rebuild it to be better than ever. We take any call big or small 24 hours a day/7 days a week. We will work for you and/or your insurance company. We will walk you through the insurance claim process if necessary and work directly with your insurance agent and adjusters. We work with all insurance companies. We work with the greater Rochester area including the surrounding counties down to the Southern Tier.

In the unfortunate event of a flood, SERVPRO of Central Monroe County is the only name that does,…read moreor should, come to mind. They are incredibly responsive and will not finish the job at your home, office, or facility until you are 100% satisfied. Myles, and Dirisbel are incredibly personable and knowledgeable, and they will make sure you are well taken care of. They are lifesavers!

From the owner: SERVPRO of Central Monroe County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Servpro employees Ally and Rachael were absolutely incredible…read more My home with many valuables was damaged by smoke and soot from a kitchen fire. So careful and fully invested in cleaning carefully and thoroughly. Attention to detail. I am very impressed with their work ethic and service. S. Slawson Pittsford NY

They say they are carful with your things and they know what not to throw out but they are not…read more They threw away alot of sentimental things. My senior pictures from high-school, both of my kids senior pictures from high-school, a ziplock bag I had with my dead mother's hair in it. All (undamaged) things I can't replace that they could see would be impoortant. Who would throw someones photo albums away!? There are also things that went to their storage that i never got back. It's been years and I still think about how mad I am that I lost so many important memories.

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

We had water seepage from bathtub through a kitchen light fixture…read more Michael Shultz of Paul Davis Restoration came out promptly, was very clean and polite, and did measurements of humidity and dampness of ceiling. He didn't try to push extra work on us. Told us how to dry the very small area of damage ourselves. Recommend them highly.

In the unfortunate event of a flood, Paul Davis Restoration of Greater Rochester is the only name…read morethat does or should come to mind. They are incredibly responsive, and they will not finish the job at your home or facility until you are 100% satisfied. When you call Natasha in the office, you will know you are well taken care of by the time you hang up the phone. They are all absolutely incredible and attentive. Jenna, Tyler, Jessica, Morgan, Daryl, and Dan are incredible at coordinating so many moving parts- it's quite impressive! Call them today!

My name is Mark, I am a homeowner. On Saturday 11/22/25 I was in my basement when I discovered…read morethat my Sump pump hadn't been working for some time, because the Crock, was filled with water, right up to its brim. I reached out to Never wet Basement Waterproofing. Never wet Basement Waterproofing is well known for their higher Quality workmanship and professionalism. Immediately, Never Wet, Sent me their "Top Man" Stirling Delves. (They are all top Professionals". Stirling, In my opinion, He is A Perfectionist! He wet about replacing my failed sump pump without any effort on his part. He worked fast, very clean, Stirling went out of his way to explain what he had done, He gave me very important information about my new installation. In Shorty Never Wet is a great company, whit Fantastic People who know what they are doing. My heart goes out to Stirling and to the entire Never Wet Basement Waterproofing team.

THIS is the company you want to water proof your basement. Here's why. The past few years we've…read morenoticed water along the edge of the basement walls and floor of our 1905 four square city home. We've tried to ignore it but it was getting worse. I feared mold. I met Kevin a owner, when he was measuring another home in the hood. We visited about my basement. His honesty and patience explaining the solutions to my problem sold me as the right person to work with on a major home project. I also watched how their staff worked on the neighbor's home everyday. Every single person in the company is kind and very hardworking. I always felt safe with them. They do what they say they are going to do and they do it well. I really have never seen such organized efficiency and effectiveness at work on a home construction project. You know how difficult contractors can be about saying one thing but not showing up? These guys show up and stay until the job is done. The communication with us from the workers and the supervisors was daily and always involved our input. Excellent. Everything takes time, I think they were here 6 days. Get over yourself and let them do their jobs. I have a whole new level to my home and it is clean and fresh. The air in my home seems fresher. For me, that's a huge benefit to offset the cost. I called Kevin in a panic with some heavy rain related question yesterday - about a month after the work was done. Within an hour he had 2 men here. It ended up being a Rotor Router problem. Oh well. Chose Never Wet. Dollar for Dollar you won't go wrong.