My touch screen laptop had began to act as if there were a virus and we weren't sure why or how…read morethis had come about so we quickly called and were told that there was a small fee to diagnose the laptop and that additional fees could accrue should parts be needed. I will add, we also had a small crack in the corner of the screen as well and questioned if that smaller crack had caused issues with the screen. This small business was able to quickly diagnose with a very simply solution and we couldn't be more grateful for the help. We had dropped off the laptop an hour before closing on a Monday and the laptop was ready for pick up the next afternoon. Upon picking it up, the owner shared some business cards and I shared them within my office. For any future computer needs, this will be my first call for help!

Great service at a great price. I've had to bring my computer over there 2 different times and it…read morehas been a great experience each time.

Previously, I left a good recommendation because they sped up my computer. However, they removed…read moreMcAfee without consulting me and could never get the defender firewall to work. I left my laptop with them two times, one time for two days, one time for three days, they could not fix it. I brought my laptop McAfee and my computer is fine. Very disappointed in their lack of ability to correct their mistake.

My Lenovo Thinkpad was giving me problems, some of the keys stopped working on the keyboard. The…read moreguys were efficient and within a couple of days, they ordered a new keyboard and replaced mine, under $150! A couple months later and I'm still happily clicking away...

My TV had died with no signs of life. I was quoted $50 for an in home diagnostic on the phone;…read morecharged $60 plus tax upon arrival (prior to any work). After payment, technician explained to me that the TV was a "zero" LED and added that it had "no LED". Actually, TV is an OLED (Organic LED). After feeling around the TV, pushing the power button, unplugging the TV, pushing the power button again, he concluded that the video board was out. I asked how he knew that based on simply feeling his way around the unit. He explained that they have one in the shop with the same symptoms. "How do you know it isn't a power supply or a fuse? " "No, it is the video board. Let's set it on the floor and I'll open up the back and I'll check some capacitors." "No, I don't think so. We are done here. " To be fair, it may be the video board, but at that point I had zero confidence in his troubleshooting capabilities, so I sent him packing.

Came in to pick up a dryer I ordered online. Staff was great. Showed me were to go to check in…read more Loaded up the dryer for me. Great service.

In the last month I have spent over $9,200 with Best Buy. One of the orders was January 31th 2025…read morefor $6,917.10 and it has two TV's in it. The TV's were scheduled to be delivered and installed on February 7th between the hours of 7am to 7pm. I stayed home for this and lost out on $500 for no one to show up. I called the number for Best Buy to find out why I had not received my TV's yet. First call I was told they were on their way and then by the fourth call at 9pm at night I get told I have to wait another eight days before I receive my TV's and they install them. I told Best Buy that's not the way to treat customers that spend 1,000's of dollars with them. I think and feel that Best Buy should do what every it takes to get this done quickly and compensate for the problems. I was okay with waiting 7days but I am not okay with waiting 15 days when I spend that kind of money. Then on February 14th CRST Home Solutions contacted me to set up a appointment for installation the following week. Best Buy has the worst customer service I have seen in a long time and it is my opinion if you want electronics with good customer service Best Buy is not a company to do business with.

Beware do not do business with this establishment. They are scammers and fraudsters an absolute con…read moreartist and whatever you do absolutely do not finance anything through them. They will tack on a bunch of fraudulent charges even after you pay it off and cancel it though they keep it open for months afterwards, packing these charges that are absolute fraud they should be investigated. The state needs to get involved and I think there should be a class action lawsuit here because I'm quite sure I'm not the only one.

This store has the WORST customer service I have experienced. I went in to ask the geek squad a…read morequestion. Since it was almost closing (my fault. I didn't realize the time) and they added $100 to the same service I got a couple weeks ago. When I mentioned it to the kid behind the geek counter he told me if I didn't like it, to leave, so I left. He was so rude that not only will I never go there again, but I will rather pay more and drive to a different town if I ever need anything again