My DVD player needed a small repair. TJ fixed the problem in about 10 minutes. No charge. I have…read moreused this shop once before and continue to be impressed with the knowledgeable service, friendly atmosphere and very professional attitude. I highly recommend this as a go-to shop for repairs.

I have been here twice in the past couple of years for repair work. Once, I lost files on my…read morecomputer but I knew they were stored somewhere on a portable USB drive. While it wasn't exactly cheap, they restored all of the files on the USB drive including the ones I had lost on my computer. That was great. Also, last year our computer was acting up and running slow so I brought it here. They did a scan of the hard drives and reformatted parts of the storage so that we had more free space (so our computer wouldn't crash every time we needed to do something) and removed some programs we didn't need (after consulting with us first). Again, great work!

Staff is friendly and the store is large. Cases for iPhones under 17 were available and there were…read moreplenty of choices. It is also a convenient parking lot to get into the store and easy access to the rest of the mall.

I purchased a new monitor and was dissatisfied with the performance. Poor resolution (picture was…read moregranular). I feel it was a setting either on my computer or the monitor itself. I was forwarded to Geek Squad and was told I would need to purchase a service contract (~$250) for them to be able to help me. I tried to call Best Buy and could only get their virtual assistant. I was never able to speak with a human. I went to the store on Sunday morning to return a computer monitor. Customer service told me that because it was a third-party sale I would need to return it myself. I went on-line and the order did say it was a third-party purchase from New Egg. It also said my return options were to ship the monitor back myself or to bring it to A BEST BUY STORE AND THEY WOULD SHIP IT FOR ME. The other irritation was that all the customer service rep could say was a 3rd party purchase (through Best Buy) and you need to ship it yourself. Some training of employees would be a good thing. Customer service etiquette would also be appreciated.

Apple Crossgates continues to be a three-star experience, i.e. not great. We needed a battery for…read moremy wife's otherwise serviceable iPhone 12 and had the impression if we made an appointment and specified we were there for a battery replacement the process would be quick and easy. Instead we waited for an hour, much of what was spent with staff trying to upsell us to a new phone. When we finally convinced them we just wanted a new battery they said it would be another two hours. They managed to sell us an add-on battery pack ($50) through an uncharacteristically clueless salesperson who did not know that it came with a charging cable or that the cable, when discovered in the packaging, was not compatible with our phone.

Staff is quick to get to you despite it being incredibly busy. I imagine you must have an…read moreappointment to get any work done in the store if you're not there to simply purchase a product. Cases are a bit lacking I was looking for something more durable but only the "pretty" cases were available. If you're looking for a life proof type of case better go online.

I contracted these guys to give me an insurance estimate after a power surge fried my hard drive…read more They charged me $50 upfront and never contacted me afterwards. They refused to refund my money and claimed they couldn't help me after all. These guys are scammers. Avoid them and go to ABI Computers a few blocks away on Hoosick.

I have used them for over 15 years. They have always treated me fairly and instead of buying from a…read morebox store with a toll free # I can just call them. Same day service most times.

I walked in and was seen immediately, fixed my problem, a bent pin on my laptop motherboard in no…read moretime flat! A++ A pleasure doing business!

I brought my phone in for them to replace the battery and when I got it back there was water inside…read morethe phone and they also stole my apple display and put in a third party display hoping I wouldn't notice. My settings literally say my display is unknown and my battery needs servicing because these guys are thieves. three other customers came in the store with the same issue after wizkid "fixed" their devices. Now my phone just powers down whenever it wants unless it's plugged in. constantly overheats even when not in use. The BBB and attorney generals office will love this information. Thanks, guys!

I was having major issues with my laptop a few months ago. A friend of mine recommended this local…read moreshop in Watervliet. I live downstate, but spend a lot of time in the Albany area visiting family and friends, so I figured I would stop in and check it out. Going into the shop, it was a refreshing change from the big box stores I'm used to dealing with. It's a family owned shop, run by a father and son team. Right away I felt very comfortable that they weren't looking to make a fast buck, but to honestly help fix my problem and gain a loyal customer. They were both very friendly and more importantly didn't talk over my head with a lot of technical mumbo jumbo like a lot of computer tech guys do. After diagnosing the problems and laying out a few options for me, It wound up my laptop was basically toast, which I had suspected. It was about 5 years old, so I wasn't surprised. John gave me an amazing deal on a new Gateway that was twice as powerful as my old one. Not only was the price great, he gave me a really good guarantee on the laptop. If anything goes wrong, I just bring it in and he'll fix it. If you want to support a local, honest family owned business, this is the one. I highly recommend these guys.

I went to A & E computer service to repair my laptop when I broke the plug off from side of…read morecomputer I paid the $40.00 charge to look at it . they called me the next day to tell me my computer crashed and it couldn't be fixed. ? I went in the next day to pick up my laptop and was told I could buy one of there refurbished laptops for a great price. I would like my laptop fixed at a fair price. It can't be fixed your computer crashed, BUT it's the plug. It's crashed. I later went to V Tech computer repairs off Wolf Rd, they repairs my 2 year old laptop charged me $40.00... YES IT CAN BE FIXED

I just want to give a "shout out" to WillPower. He's a genius at repairing computers or fixing any…read moreIT problem you may have. Not only is he good, but he travels to you and his fees are more than reasonable. Don't let his mild manner throw you. He's just a soft spoken person. Here's his #518-892-4419. Thanks WiiI. Tony

Did super well, fixed my laptop and gave me really cheap prices. Good value for the service he did…read moreand I will be coming back and recommending. Small business that deserves more recognition!